An overview of key business issues facing the business process outsourcing sector in 2009, as well as recommendations for vendors to attack new revenue opportunities and to shield themselves from the ongoing economic crisis

Report Highlights
There will be considerable commercial challenges for business process outsourcing providers during 2009, with the continued projections of a prolonged recession

Not only will business volumes actually decrease in a number of verticals, the possibility of client / vendor confrontations will also likely rise through the year

However, Datamonitor recognizes that there is significant opportunity in business process provision through the coming 12 months, provided vendors target the right vertical clients and services to provide
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Figure 1: Client drivers for outsourcing services, 2008 3
Figure 2: Consumer confidence level March - November 2008 5
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