Introduction

This report will look at the prospects for knowledge process outsourcing (KPO) growth in 2010 and offer recommendations to vendors on how best to take advantage of the opportunities available.

Scope

*In this brief, Ovum will outline the changes in the market and explain which trends will have the biggest impact.

*It will also highlight who will benefit from the fast-paced developments in KPO.

Highlights

KPO has been part of the outsourcing industry for around 10 years, but has so far failed to reach its full potential. Over the course of its development, it has been held back by a lack of maturity and a surfeit of hype, but recent activity in the market suggests that it is finally on the verge of significant growth.

Reasons to Purchase

*Provides insight into the key trends to watch during 2010.

*Offers recommendations to vendors looking to expand their presence in the KPO market in 2010.


Report Highlights

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List of Figures
Figure 1: Total value and number of private sector contracts, 2004-2009 7
Figure 2: Number of BPO deals announced, 2004-2009 8
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