Achieving IT Flexibility

In a constantly changing business and social environment, organisations in both commercial and public sectors must continuously adjust priorities and react to internal and external demands. In the majority of cases, the IT function has been seen as an inhibitor of change, burdened by isolated systems, a lack of interoperability, and a poor track record of delivery. However, if organisations are to become truly agile, they must develop an approach to IT that incorporates flexibility in all aspects; from architectural design through to models of delivery.

Report Highlights

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Section 1: Management Summary 7
1.1 Management Summary 9
Section 2: Business and IT Alignment 13
2.1 Report Introduction and Objectives 15
2.2 Defining the Strategy and Role for IT 16
2.3 Measuring IT Flexibility and Value 20
2.4 Creating a Blueprint for Flexibility 27
Section 3: IT Flexibility in Action 33
3.1 IT Flexibility Case Studies 35
3.2 IT Flexibility Survey 43
3.3 Vertical Sector Flexibility Requirements 55
Section 4: Infrastructure Flexibility 67
4.1 Infrastructure Standardisation and Consolidation 69
4.2 Creating a Common Platform 73
4.3 Flexible Infrastructure Services 78
4.4 Application Delivery 84
Section 5: Software Flexibility 91
5.1 Application Standardisation and Consolidation 93
5.2 Implementing a Service Oriented Architecture 98
5.3 Flexible Application Development 109
Section 6: Operational Flexibility 119
6.1 Creating a Flexible IT Workforce 121
6.2 The Role of Services 126
6.3 IT Service Support 132
6.4 IT Service Delivery 136
Section 7: Information Flexibility 141
7.1 Enterprise Information Management 143
7.2 Defining an Information Strategy 147
7.3 Enabling Business Intelligence 151
7.4 Information Access and Collaboration 156
Section 8: Market Perspectives 165
8.1 Software Application Platforms 167
8.2 The Market for Utility Computing 173
Section 9: Glossary 181
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