Billing presentment and the changing utility billing landscape

Introduction

As UK utilities start their smart meter deployments, lessons from the US can be learnt in terms of managing customer satisfaction before, during and after smart meter roll outs.

Scope

*The bill is a utility's principal method of communicating with its customers

*Bills can often be confusing and are poorly exploited by UK utilities as a marketing channel

*Smart metering brings the subject of advanced bill presentment into focus

Highlights

As the principal line of communication between a utility and its customers, utilities cannot underestimate the importance of billing. Regardless of whether a meter is smart or not, in terms of invoicing customers, clarity and accuracy are vital in keeping down cost-to-serve. Bills can also be better used in marketing campaigns.

While the accuracy of smart meters promises an end to bill estimation and associated customer complaints, smart meters will introduce a new level of complexity in residential billing. Ovum recommends that utilities plan early and proactively manage customer satisfaction before, during and after their smart meter deployments

Reasons to Purchase

*Find out how UK utilities can better exploit the bill

*Understand how billing presentment technologies help utilities to manage customer satisfaction before, during and after smart meter deployments


Report Highlights

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