Business Trends - North and Latin American Retail Banking Technology (Customer Focus)

This report presents the views of 100 business and technology decision-makers in the Latin and North American retail banking sector, drilling down into IT strategy drivers and pinpointing key investment areas for 2008.
Report Highlights

Upper tier banks show a bullish attitude towards future IT spending, with over 50% expecting to increase their budgets for 2008. Lower tier banks are more cautious about spending increases; but there are also fewer that expect a reduction in IT budgets. Regulatory pressures are keeping banks focused upon compliance strategies; in the face of continued economic uncertainty, cost control has again risen in importance. IT security is driving increased IT spend in over 80% of both upper and lower tier banks, with a majority of lower tier banks citing it as their highest priority. Of equal importance to upper tier banks are transaction and process monitoring, and operational risk management.
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