Business Trends: Understanding Utilities Technology, 2009 (Customer Focus)

Introduction

This Datamonitor study examines top business challenges, IT budget outlooks and spending priorities among utility providers in North America and Western Europe. It is based on the results of Datamonitor's Business Trends primary research, conducted in the summer of 2009.

Scope

*An annual survey of 150 utility IT directors

*Geographic coverage includes North America and Western Europe

Highlights

The regulated nature of utilities has protected budgets, with very few reporting a fall in budgets from the previous financial year. In 2010, most utilities are forecasting an increase in budgets.

Utilities are exceptionally conservative when it comes to spending IT budgets on external suppliers. Throughout the survey, North American utilities are consistently more conservative than in Europe.

Reasons to Purchase

*Effectively map IT solutions to address utility business pain points

*Gain firsthand insight on spending priorities and budget outlooks of utilities

*Target utility customers more effectively

Report Highlights

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List of Tables
List of Figures
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