Top 10 Companies in the Australian Insurance Industry: IT Spending Predictor 2010

Introduction

This databook provides estimates of IT spending for the top 10 companies in the Australian Insurance industry. The databook is a comprehensive source of IT spending by company, including assessment by technology and channel. The databook also provides information on the IT contracts of these companies where available.

Scope

*Ovum's view of the top 10 companies in the Australian Insurance sector in terms of IT spending

*A breakdown of the estimated IT budget by technology for each of the top 10 companies

*A breakdown of the estimated IT budget by channel for each of the top 10 companies

*Details of IT services contracts by company where available

Highlights

The top 10 companies in the Australian insurance industry in terms of estimated IT spending spent the largest portion of their IT budgets on services, a segment that accounted for about 29% of the IT budgets among these firms. This was followed by spending on hardware and software.

Among the top 10 companies, a major portion of IT spending is allocated to external IT. Product vendor accounted for approximately 22% of the total estimated IT spending by these companies. QBE Insurance Group Ltd remained the leading company in terms of spending on various channels, followed by Insurance Australia Group Ltd and Medibank Pvt Ltd.

Reasons to Purchase

*Gain insight into IT budget breakdown of top 10 companies in the Australian Insurance industry and identify notable areas of allocation

*Identify organizations with top IT expenditures in your target markets

*Leverage IT spending pattern information to tailor account targeting based on company demographics

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TABLE OF CONTENTS
Overview 1
Catalyst 1
Summary 1
Introduction 9
Reasons to purchase 9
Definitions 9
Australian Insurance Industry: Estimated Spending on IT 12
Overview 12
Estimated spending by technology segment 14
Estimated IT spending by channel 16
QBE Insurance Group Limited 18
Budget overview 18
QBE Insurance Group Limited, estimated spending on IT 19
QBE Insurance Group Limited, estimated IT spending by channel 23
QBE Insurance Group Limited, IT contracts 25
Insurance Australia Group Limited 29
Budget overview 29
Insurance Australia Group Limited, estimated spending on IT 30
Insurance Australia Group Limited, estimated IT spending by channel 34
Medibank Private Limited 36
Budget overview 36
Medibank Private Limited, estimated spending on IT 37
Medibank Private Limited, estimated IT spending by channel 41
Medibank Private Limited, IT contracts 43
MBF Australia Pty Limited 45
Budget overview 45
MBF Australia Pty Limited, estimated spending on IT 46
MBF Australia Pty Limited, estimated IT spending by channel 50
MBF Australia Pty Limited, IT contracts 52
Sunsuper Pty Ltd 54
Budget overview 54
Sunsuper Pty Ltd, estimated spending on IT 55
Sunsuper Pty Ltd, estimated IT spending by channel 59
HESTA Super Fund 61
Budget overview 61
HESTA Super Fund, estimated spending on IT 62
HESTA Super Fund, estimated IT spending by channel 66
Transport Accident Commission 68
Budget overview 68
Transport Accident Commission, estimated spending on IT 69
Transport Accident Commission, estimated IT spending by channel 73
The Hospitals Contribution Fund Of Australia Limited 75
Budget overview 75
The Hospitals Contribution Fund of Australia Limited, estimated spending on IT 76
The Hospitals Contribution Fund of Australia Limited, estimated IT spending by channel 80
HBF Health Funds Inc 82
Budget overview 82
HBF Health Funds Inc, estimated spending on IT 83
HBF Health Funds Inc, estimated IT spending by channel 87
HBF 89
Budget overview 89
HBF, estimated spending on IT 90
HBF, estimated IT spending by channel 94
Appendix 96
Methodology 96
Further reading 97
Disclaimer 98

LIST OF FIGURES
Figure 1: Top ten companies in the Australian Insurance industry, estimated spending on IT ($m), 2009–10 12
Figure 2: Top ten companies in the Australian Insurance industry, estimated spending by technology segment ($m), 2009 14
Figure 3: Top ten companies in the Australian Insurance industry, estimated spending on IT by channel ($m), 2009 16
Figure 4: QBE Insurance Group Limited, estimated spending by IT segment ($m), 2009 19
Figure 5: QBE Insurance Group Limited, estimated spending by IT sub-segment ($m), 2009 21
Figure 6: QBE Insurance Group Limited, estimated spending on IT by channel (%), 2009 23
Figure 7: Insurance Australia Group Limited, estimated spending by IT segment (%), 2009 30
Figure 8: Insurance Australia Group Limited, estimated spending by IT sub-segment ($m), 2009 32
Figure 9: Insurance Australia Group Limited, estimated spending on IT by channel (%), 2009 34
Figure 10: Medibank Private Limited, estimated spending by IT segment (%), 2009 37
Figure 11: Medibank Private Limited, estimated spending by IT sub-segment ($m), 2009 39
Figure 12: Medibank Private Limited, estimated spending on IT by channel (%), 2009 41
Figure 13: MBF Australia Pty Limited, estimated spending by IT segment (%), 2009 46
Figure 14: MBF Australia Pty Limited, estimated spending by IT sub-segment ($m), 2009 48
Figure 15: MBF Australia Pty Limited, estimated spending on IT by channel (%), 2009 50
Figure 16: Sunsuper Pty Ltd, estimated spending by IT segment, 2009 55
Figure 17: Sunsuper Pty Ltd, estimated spending by IT sub-segment ($m), 2009 57
Figure 18: Sunsuper Pty Ltd, estimated spending on IT by channel (%), 2009 59
Figure 19: HESTA Super Fund, estimated spending by IT segment (%), 2009 62
Figure 20: HESTA Super Fund, estimated spending by IT sub-segment ($m), 2009 64
Figure 21: HESTA Super Fund, estimated spending on IT by channel (%), 2009 66
Figure 22: Transport Accident Commission, estimated spending by IT segment (%), 2009 69
Figure 23: Transport Accident Commission, estimated spending by IT sub-segment ($m), 2009 71
Figure 24: Transport Accident Commission, estimated spending on IT by channel (%), 2009 73
Figure 25: The Hospitals Contribution Fund of Australia Limited, estimated spending by IT segment (%), 2009 76
Figure 26: The Hospitals Contribution Fund of Australia Limited, estimated spending by IT sub-segment ($m), 2009 78
Figure 27: The Hospitals Contribution Fund of Australia Limited, estimated spending on IT by channel (%), 2009 80
Figure 28: HBF Health Funds Inc, estimated spending by IT segment (%), 2009 83
Figure 29: HBF Health Funds Inc, estimated spending by IT sub-segment ($m), 2009 85
Figure 30: HBF Health Funds Inc, estimated spending on IT by channel (%), 2009 87
Figure 31: HBF, estimated spending by IT segment, 2009 90
Figure 32: HBF, estimated spending by IT sub-segment ($m), 2009 92
Figure 33: HBF, estimated spending on IT by channel (%), 2009 94

LIST OF TABLES
Table 1: Definitions: IT segments and sub segments 10
Table 2: Definitions: channels 11
Table 3: Top ten companies in the Australian insurance industry, estimated spending on IT ($m), 2009–10 13
Table 4: Top ten companies in the Australian insurance industry, estimated spending by technology segment ($m), 2009 15
Table 5: Top ten companies in the Australian insurance industry, estimated spending on IT by channel ($m), 2009 17
Table 6: QBE Insurance Group Limited, IT budget estimates (%), 2009–10 18
Table 7: QBE Insurance Group Limited, IT budget by estimated entity (as % of overall IT budget), 2009 18
Table 8: QBE Insurance Group Limited, estimated spending by IT segment ($m), 2009 20
Table 9: QBE Insurance Group Limited, estimated spending by IT sub-segment ($m), 2009 22
Table 10: QBE Insurance Group Limited, estimated spending on IT by channel ($m), 2009 24
Table 11: IT contract: QBE Insurance Group Limited with IBM Corp 25
Table 12: IT contract: QBE Insurance Group Limited with Accenture Ltd 27
Table 13: Insurance Australia Group Limited, IT budget estimates (%), 2009–10 29
Table 14: Insurance Australia Group Limited, estimated IT budget by entity (as % of overall IT budget), 2009 29
Table 15: Insurance Australia Group Limited, estimated spending by IT segment ($m), 2009 31
Table 16: Insurance Australia Group Limited, estimated spending by IT sub-segment ($m), 2009 33
Table 17: Insurance Australia Group Limited, estimated spending on IT by channel ($m), 2009 35
Table 18: Medibank Private Limited, IT budget estimates (%), 2009–10 36
Table 19: Medibank Private Limited, estimated IT budget by entity (as % of overall IT budget), 2009 36
Table 20: Medibank Private Limited, estimated spending by IT segment ($m), 2009 38
Table 21: Medibank Private Limited, estimated spending by IT sub-segment ($m), 2009 40
Table 22: Medibank Private Limited, estimated spending on IT by channel ($m), 2009 42
Table 23: IT contract: Medibank Private Limited with Telstra 43
Table 24: MBF Australia Pty Limited, IT budget estimates (%), 2009–10 45
Table 25: MBF Australia Pty Limited, estimated IT budget by entity (as % of overall IT budget), 2009 45
Table 26: MBF Australia Pty Limited, estimated spending by IT segment ($m), 2009 47
Table 27: MBF Australia Pty Limited, estimated spending by IT sub-segment ($m), 2009 49
Table 28: MBF Australia Pty Limited, estimated spending on IT by channel ($m), 2009 51
Table 29: IT contract: MBF Australia Pty Limited with Dell Perot Systems 52
Table 30: Sunsuper Pty Ltd, IT budget estimates (%), 2009–10 54
Table 31: Sunsuper Pty Ltd, estimated IT budget by entity (as % of overall IT budget), 2009 54
Table 32: Sunsuper Pty Ltd, estimated spending by IT segment ($m), 2009 56
Table 33: Sunsuper Pty Ltd, estimated spending by IT sub-segment ($m), 2009 58
Table 34: Sunsuper Pty Ltd, estimated spending on IT by channel ($m), 2009 60
Table 35: HESTA Super Fund, IT budget estimates (%), 2009–10 61
Table 36: HESTA Super Fund, estimated IT budget by entity (as % of overall IT budget), 2009 61
Table 37: HESTA Super Fund, estimated spending by IT segment ($m), 2009 63
Table 38: HESTA Super Fund, estimated spending by IT sub-segment ($m), 2009 65
Table 39: HESTA Super Fund, estimated spending on IT by channel ($m), 2009 67
Table 40: Transport Accident Commission, IT budget estimates (%), 2009–10 68
Table 41: Transport Accident Commission, estimated IT budget by entity (as % of overall IT budget), 2009 68
Table 42: Transport Accident Commission, estimated spending by IT segment ($m), 2009 70
Table 43: Transport Accident Commission, estimated spending by IT sub-segment ($m), 2009 72
Table 44: Transport Accident Commission, estimated spending on IT by channel ($m), 2009 74
Table 45: The Hospitals Contribution Fund of Australia Limited, IT budget estimates (%), 2009–10 75
Table 46: The Hospitals Contribution Fund of Australia Limited, estimated IT budget by entity (as % of overall IT budget), 2009 75
Table 47: The Hospitals Contribution Fund of Australia Limited, estimated spending by IT segment ($m), 2009 77
Table 48: The Hospitals Contribution Fund of Australia Limited, estimated spending by IT sub-segment ($m), 2009 79
Table 49: The Hospitals Contribution Fund of Australia Limited, estimated spending on IT by channel ($m), 2009 81
Table 50: HBF Health Funds Inc, IT budget estimates (%), 2009–10 82
Table 51: HBF Health Funds Inc, estimated IT budget by entity (as % of overall IT budget), 2009 82
Table 52: HBF Health Funds Inc, estimated spending by IT segment ($m), 2009 84
Table 53: HBF Health Funds Inc, estimated spending by IT sub-segment ($m), 2009 86
Table 54: HBF Health Funds Inc, estimated spending on IT by channel ($m), 2009 88
Table 55: HBF, IT budget estimates (%), 2009–10 89
Table 56: HBF, estimated IT budget by entity (as % of overall IT budget), 2009 89
Table 57: HBF, estimated spending by IT segment ($m), 2009 91
Table 58: HBF, estimated spending by IT sub-segment ($m), 2009 93
Table 59: HBF, estimated spending on IT by channel ($m), 2009 95



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