Top 10 Companies in the Australian Retail Banking Industry: IT Spending Predictor 2010

Introduction

This databook provides estimates of IT spending for the top 10 companies in the Australian Retail Banking industry. The databook is a comprehensive source of IT spending by company, including assessment by technology and channel. The databook also provides information on the IT contracts of these companies where available.

Scope

*Ovum's view of the top 10 companies in the Australian Retail Banking sector in terms of IT spending

*A breakdown of the estimated IT budget by technology for each of the top 10 companies

*A breakdown of the estimated IT budget by channel for each of the top 10 companies

*Details of IT services contracts by company where available

Highlights

The top 10 companies in the Australian retail banking industry in terms of estimated IT spending spent the largest portion of their IT budgets on services, a segment that accounted for about 30% of the IT budgets among these firms. This was followed by spending on hardware and software.

Among the top 10 companies, a major portion of IT spending is allocated to internal IT, accounted for 28% of the total estimated IT spending by these companies. Commonwealth Bank of Australia remained the leading company in terms of spending on various channels, followed by National Australia Bank Group Ltd, Australia & New Zealand Banking Group.

Reasons to Purchase

*Gain insight into IT budget breakdown of top 10 companies in the Australian Retail Banking industry and identify notable areas of allocation

*Identify organizations with top IT expenditures in your target markets

*Leverage IT spending pattern information to tailor account targeting based on company demographics

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TABLE OF CONTENTS
OVERVIEW 1
Catalyst 1
Summary 1
Introduction 11
Reasons to purchase 11
Definitions 11
Australian Retail Banking Industry: Estimated Spending on IT 14
Overview 14
Estimated spending by technology segment 16
Estimated IT spending by channel 18
Commonwealth Bank Of Australia 20
Budget overview 20
Commonwealth Bank of Australia, estimated spending on IT 21
Commonwealth Bank of Australia, estimated IT spending by channel 25
Commonwealth Bank of Australia, IT contracts 27
National Australia Bank Group Limited 36
Budget overview 36
National Australia Bank Group Limited, estimated spending on IT 37
National Australia Bank Group Limited, estimated IT spending by channel 41
National Australia Bank Group Limited, IT contracts 43
Australia And New Zealand Banking Group 52
Budget overview 52
Australia and New Zealand Banking Group, estimated spending on IT 53
Australia and New Zealand Banking Group, estimated IT spending by channel 57
Australia and New Zealand Banking Group, IT contracts 59
Westpac Banking Corporation 63
Budget overview 63
Westpac Banking Corporation, estimated spending on IT 64
Westpac Banking Corporation, estimated IT spending by channel 68
Westpac Banking Corporation, IT contracts 70
Suncorp Metway 74
Budget overview 74
Suncorp Metway, estimated spending on IT 75
Suncorp Metway, estimated IT spending by channel 79
Suncorp Metway, IT contracts 81
Macquarie Group Limited 88
Budget overview 88
Macquarie Group Limited, estimated spending on IT 89
Macquarie Group Limited, estimated IT spending by channel 93
Axa Asia Pacific Holdings Limited 95
Budget overview 95
AXA Asia Pacific Holdings Limited, estimated spending on IT 96
AXA Asia Pacific Holdings Limited, estimated IT spending by channel 100
St. George Bank Limited 102
Budget overview 102
St. George Bank Limited, estimated spending on IT 103
St. George Bank Limited, estimated IT spending by channel 107
St. George Bank Limited, IT contracts 109
Westfield Group (Australia) 111
Budget overview 111
Westfield Group (Australia), estimated spending on IT 112
Westfield Group (Australia), estimated IT spending by channel 116
China Everbright Bank Co.,Ltd. 118
Budget overview 118
China Everbright Bank Co.,Ltd., estimated spending on IT 119
China Everbright Bank Co.,Ltd., estimated IT spending by channel 123
China Everbright Bank Co.,Ltd., IT contracts 125
Appendix 127
Methodology 127
Further reading 128
Disclaimer 129

LIST OF FIGURES
Figure 1: Top ten companies in the Australian retail banking industry, estimated spending on IT ($m), 2009–10 14
Figure 2: Top ten companies in the Australian retail banking industry, estimated spending by technology segment ($m), 2009 16
Figure 3: Top ten companies in the Australian retail banking industry, estimated spending on IT by channel ($m), 2009 18
Figure 4: Commonwealth Bank of Australia, estimated spending by IT segment ($m), 2009 21
Figure 5: Commonwealth Bank of Australia, estimated spending by IT sub-segment ($m), 2009 23
Figure 6: Commonwealth Bank of Australia, estimated spending on IT by channel (%), 2009 25
Figure 7: National Australia Bank Group Limited, estimated spending by IT segment (%), 2009 37
Figure 8: National Australia Bank Group Limited, estimated spending by IT sub-segment ($m), 2009 39
Figure 9: National Australia Bank Group Limited, estimated spending on IT by channel (%), 2009 41
Figure 10: Australia and New Zealand Banking Group, estimated spending by IT segment (%), 2009 53
Figure 11: Australia and New Zealand Banking Group, estimated spending by IT sub-segment ($m), 2009 55
Figure 12: Australia and New Zealand Banking Group, estimated spending on IT by channel (%), 2009 57
Figure 13: Westpac Banking Corporation, estimated spending by IT segment (%), 2009 64
Figure 14: Westpac Banking Corporation, estimated spending by IT sub-segment ($m), 2009 66
Figure 15: Westpac Banking Corporation, estimated spending on IT by channel (%), 2009 68
Figure 16: Suncorp Metway, estimated spending by IT segment, 2009 75
Figure 17: Suncorp Metway, estimated spending by IT sub-segment ($m), 2009 77
Figure 18: Suncorp Metway, estimated spending on IT by channel (%), 2009 79
Figure 19: Macquarie Group Limited, estimated spending by IT segment (%), 2009 89
Figure 20: Macquarie Group Limited, estimated spending by IT sub-segment ($m), 2009 91
Figure 21: Macquarie Group Limited, estimated spending on IT by channel (%), 2009 93
Figure 22: AXA Asia Pacific Holdings Limited, estimated spending by IT segment (%), 2009 96
Figure 23: AXA Asia Pacific Holdings Limited, estimated spending by IT sub-segment ($m), 2009 98
Figure 24: AXA Asia Pacific Holdings Limited, estimated spending on IT by channel (%), 2009 100
Figure 25: St. George Bank Limited, estimated spending by IT segment (%), 2009 103
Figure 26: St. George Bank Limited, estimated spending by IT sub-segment ($m), 2009 105
Figure 27: St. George Bank Limited, estimated spending on IT by channel (%), 2009 107
Figure 28: Westfield Group (Australia), estimated spending by IT segment (%), 2009 112
Figure 29: Westfield Group (Australia), estimated spending by IT sub-segment ($m), 2009 114
Figure 30: Westfield Group (Australia), estimated spending on IT by channel (%), 2009 116
Figure 31: China Everbright Bank Co.,Ltd., estimated spending by IT segment, 2009 119
Figure 32: China Everbright Bank Co.,Ltd., estimated spending by IT sub-segment ($m), 2009 121
Figure 33: China Everbright Bank Co.,Ltd., estimated spending on IT by channel (%), 2009 123


LIST OF TABLES
Table 1: Definitions: IT segments and sub segments 12
Table 2: Definitions: channels 13
Table 3: Top ten companies in the Australian retail banking industry, estimated spending on IT ($m), 2009–10 15
Table 4: Top ten companies in the Australian retail banking industry, estimated spending by technology segment ($m), 2009 17
Table 5: Top ten companies in the Australian retail banking industry, estimated spending on IT by channel ($m), 2009 19
Table 6: Commonwealth Bank of Australia, IT budget estimates (%), 2009–10 20
Table 7: Commonwealth Bank of Australia, IT budget by estimated entity (as % of overall IT budget), 2009 20
Table 8: Commonwealth Bank of Australia, estimated spending by IT segment ($m), 2009 22
Table 9: Commonwealth Bank of Australia, estimated spending by IT sub-segment ($m), 2009 24
Table 10: Commonwealth Bank of Australia, estimated spending on IT by channel ($m), 2009 26
Table 11: IT contract: Commonwealth Bank of Australia with Telstra 27
Table 12: IT contract: Commonwealth Bank of Australia with Hewlett-Packard Co (1) 29
Table 13: IT contract: Commonwealth Bank of Australia with Gen-I 31
Table 14: IT contract: Commonwealth Bank of Australia with Hewlett-Packard Co (2) 32
Table 15: IT contract: Commonwealth Bank of Australia with Fiserv 34
Table 16: National Australia Bank Group Limited, IT budget estimates (%), 2009–10 36
Table 17: National Australia Bank Group Limited, estimated IT budget by entity (as % of overall IT budget), 2009 36
Table 18: National Australia Bank Group Limited, estimated spending by IT segment ($m), 2009 38
Table 19: National Australia Bank Group Limited, estimated spending by IT sub-segment ($m), 2009 40
Table 20: National Australia Bank Group Limited, estimated spending on IT by channel ($m), 2009 42
Table 21: IT contract: National Australia Bank Group Limited with Accenture Ltd (1) 43
Table 22: IT contract: National Australia Bank Group Limited with i-flex solutions 45
Table 23: IT contract: National Australia Bank Group Limited with IBM Corp 46
Table 24: IT contract: National Australia Bank Group Limited with Xchanging Ltd 48
Table 25: IT contract: National Australia Bank Group Limited with Accenture Ltd (2) 50
Table 26: Australia and New Zealand Banking Group, IT budget estimates (%), 2009–10 52
Table 27: Australia and New Zealand Banking Group, estimated IT budget by entity (as % of overall IT budget), 2009 52
Table 28: Australia and New Zealand Banking Group, estimated spending by IT segment ($m), 2009 54
Table 29: Australia and New Zealand Banking Group, estimated spending by IT sub-segment ($m), 2009 56
Table 30: Australia and New Zealand Banking Group, estimated spending on IT by channel ($m), 2009 58
Table 31: IT contract: Australia and New Zealand Banking Group with SingTel 59
Table 32: IT contract: Australia and New Zealand Banking Group with CGI Group Inc 61
Table 33: IT contract: Australia and New Zealand Banking Group with Getronics 62
Table 34: Westpac Banking Corporation, IT budget estimates (%), 2009–10 63
Table 35: Westpac Banking Corporation, estimated IT budget by entity (as % of overall IT budget), 2009 63
Table 36: Westpac Banking Corporation, estimated spending by IT segment ($m), 2009 65
Table 37: Westpac Banking Corporation, estimated spending by IT sub-segment ($m), 2009 67
Table 38: Westpac Banking Corporation, estimated spending on IT by channel ($m), 2009 69
Table 39: IT contract: Westpac Banking Corporation with IBM Corp (1) 70
Table 40: IT contract: Westpac Banking Corporation with Hewlett-Packard Co 72
Table 41: IT contract: Westpac Banking Corporation with IBM Corp (2) 73
Table 42: Suncorp Metway, IT budget estimates (%), 2009–10 74
Table 43: Suncorp Metway, estimated IT budget by entity (as % of overall IT budget), 2009 74
Table 44: Suncorp Metway, estimated spending by IT segment ($m), 2009 76
Table 45: Suncorp Metway, estimated spending by IT sub-segment ($m), 2009 78
Table 46: Suncorp Metway estimated spending on IT by channel ($m), 2009 80
Table 47: IT contract: Suncorp Metway with Unisys (1) 81
Table 48: IT contract: Suncorp Metway with Unisys (2) 83
Table 49: IT contract: Suncorp Metway with Infosys Technologies 85
Table 50: IT contract: Suncorp Metway with First Data Corp 87
Table 51: Macquarie Group Limited, IT budget estimates (%), 2009–10 88
Table 52: Macquarie Group Limited, estimated IT budget by entity (as % of overall IT budget), 2009 88
Table 53: Macquarie Group Limited, estimated spending by IT segment ($m), 2009 90
Table 54: Macquarie Group Limited, estimated spending by IT sub-segment ($m), 2009 92
Table 55: Macquarie Group Limited, estimated spending on IT by channel ($m), 2009 94
Table 56: AXA Asia Pacific Holdings Limited, IT budget estimates (%), 2009–10 95
Table 57: AXA Asia Pacific Holdings Limited, estimated IT budget by entity (as % of overall IT budget), 2009 95
Table 58: AXA Asia Pacific Holdings Limited, estimated spending by IT segment ($m), 2009 97
Table 59: AXA Asia Pacific Holdings Limited, estimated spending by IT sub-segment ($m), 2009 99
Table 60: AXA Asia Pacific Holdings Limited, estimated spending on IT by channel ($m), 2009 101
Table 61: St. George Bank Limited, IT budget estimates (%), 2009–10 102
Table 62: St. George Bank Limited, estimated IT budget by entity (as % of overall IT budget), 2009 102
Table 63: St. George Bank Limited, estimated spending by IT segment ($m), 2009 104
Table 64: St. George Bank Limited, estimated spending by IT sub-segment ($m), 2009 106
Table 65: St. George Bank Limited, estimated spending on IT by channel ($m), 2009 108
Table 66: IT contract: St. George Bank Limited with Optus 109
Table 67: Westfield Group (Australia), IT budget estimates (%), 2009–10 111
Table 68: Westfield Group (Australia), estimated IT budget by entity (as % of overall IT budget), 2009 111
Table 69: Westfield Group (Australia), estimated spending by IT segment ($m), 2009 113
Table 70: Westfield Group (Australia), estimated spending by IT sub-segment ($m), 2009 115
Table 71: Westfield Group (Australia), estimated spending on IT by channel ($m), 2009 117
Table 72: China Everbright Bank Co.,Ltd., IT budget estimates (%), 2009–10 118
Table 73: China Everbright Bank Co.,Ltd., estimated IT budget by entity (as % of overall IT budget), 2009 118
Table 74: China Everbright Bank Co.,Ltd., estimated spending by IT segment ($m), 2009 120
Table 75: China Everbright Bank Co.,Ltd., estimated spending by IT sub-segment ($m), 2009 122
Table 76: China Everbright Bank Co.,Ltd., estimated spending on IT by channel ($m), 2009 124
Table 77: IT contract: China Everbright Bank Co.,Ltd. with First Data Corp 125


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