Top 10 Companies in the Australian Retail Industry: IT Spending Predictor 2010

Introduction

This databook provides estimates of IT spending for the top 10 companies in the Australian Retail industry. The databook is a comprehensive source of IT spending by company, including assessment by technology and channel. The databook also provides information on the IT contracts of these companies where available.

Scope

*Ovum's view of the top 10 companies in the Australian Retail sector in terms of IT spending

*A breakdown of the estimated IT budget by technology for each of the top 10 companies

*A breakdown of the estimated IT budget by channel for each of the top 10 companies

*Details of IT services contracts by company where available

Highlights

The top 10 companies in the Australian retail industry in terms of estimated IT spending spent the largest portion of their IT budgets on services, a segment that accounted for about 27% of the IT budgets among these firms. This was followed by spending on hardware and software.

Among the top 10 companies, a major portion of IT spending is allocated to internal IT. Internal IT alone accounted for 31% of the total estimated IT spending by these companies. Woolworths Limited remained the leading company in terms of spending on the various channels, followed by Coles Group limited and Australian Capital Territory Govt.

Reasons to Purchase

*Gain insight into IT budget breakdown of top 10 companies in the Australian Retail industry and identify notable areas of allocation

*Identify organizations with top IT expenditures in your target markets

*Leverage IT spending pattern information to tailor account targeting based on company demographics

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TABLE OF CONTENTS
Overview 1
Catalyst 1
Summary 1
Introduction 9
Reasons to purchase 9
Definitions 9
Australian Retail Industry: Estimated Spending on IT 12
Overview 12
Estimated spending by technology segment 14
Estimated IT spending by channel 16
Woolworths Limited 18
Budget overview 18
Woolworths Limited, estimated spending on IT 19
Woolworths Limited, estimated IT spending by channel 23
Woolworths Limited, IT contracts 25
Coles Group Limited 29
Budget overview 29
Coles Group limited, estimated spending on IT 30
Coles Group limited, estimated IT spending by channel 34
Australian Capital Territory Government 36
Budget overview 36
Australian Capital Territory Government, estimated spending on IT 37
Australian Capital Territory Government, estimated IT spending by channel 41
Australian Pharmaceutical Industries Limited 43
Budget overview 43
Australian Pharmaceutical Industries Limited, estimated spending on IT 44
Australian Pharmaceutical Industries Limited, estimated IT spending by channel 48
David Jones Limited 50
Budget overview 50
David Jones Limited, estimated spending on IT 51
David Jones Limited, estimated IT spending by channel 55
JB Hi-Fi Limited 57
Budget overview 57
JB Hi-Fi Limited, estimated spending on IT 58
JB Hi-Fi Limited, estimated IT spending by channel 62
Reece Australia Limited 64
Budget overview 64
Reece Australia Limited, estimated spending on IT 65
Reece Australia Limited, estimated IT spending by channel 69
Billabong International Ltd. 71
Budget overview 71
Billabong International Ltd., estimated spending on IT 72
Billabong International Ltd., estimated IT spending by channel 76
Corporate Express Australia Limited 78
Budget overview 78
Corporate Express Australia Limited, estimated spending on IT 79
Corporate Express Australia Limited, estimated IT spending by channel 83
Harvey Norman Holdings Limited 85
Budget overview 85
Harvey Norman Holdings Limited, estimated spending on IT 86
Harvey Norman Holdings Limited, estimated IT spending by channel 90
Appendix 92
Methodology 92
Further reading 93
Disclaimer 94

LIST OF FIGURES
Figure 1: Top ten companies in the Australian retail industry, estimated spending on IT ($m), 2009–10 13
Figure 2: Top ten companies in the Australian retail industry, estimated spending by technology segment ($m), 2009 15
Figure 3: Top ten companies in the Australian retail industry, estimated spending on IT by channel ($m), 2009 17
Figure 4: Woolworths Limited, estimated spending by IT segment ($m), 2009 20
Figure 5: Woolworths Limited, estimated spending by IT sub-segment ($m), 2009 22
Figure 6: Woolworths Limited, estimated spending on IT by channel (%), 2009 24
Figure 7: Coles Group limited, estimated spending by IT segment (%), 2009 31
Figure 8: Coles Group limited, estimated spending by IT sub-segment ($m), 2009 33
Figure 9: Coles Group limited, estimated spending on IT by channel (%), 2009 35
Figure 10: Australian Capital Territory Government, estimated spending by IT segment (%), 2009 38
Figure 11: Australian Capital Territory Government, estimated spending by IT sub-segment ($m), 2009 40
Figure 12: Australian Capital Territory Government, estimated spending on IT by channel (%), 2009 42
Figure 13: Australian Pharmaceutical Industries Limited, estimated spending by IT segment (%), 2009 45
Figure 14: Australian Pharmaceutical Industries Limited, estimated spending by IT sub-segment ($m), 2009 47
Figure 15: Australian Pharmaceutical Industries Limited, estimated spending on IT by channel (%), 2009 49
Figure 16: David Jones Limited, estimated spending by IT segment, 2009 52
Figure 17: David Jones Limited, estimated spending by IT sub-segment ($m), 2009 54
Figure 18: David Jones Limited, estimated spending on IT by channel (%), 2009 56
Figure 19: JB Hi-Fi Limited, estimated spending by IT segment (%), 2009 59
Figure 20: JB Hi-Fi Limited, estimated spending by IT sub-segment ($m), 2009 61
Figure 21: JB Hi-Fi Limited, estimated spending on IT by channel (%), 2009 63
Figure 22: Reece Australia Limited, estimated spending by IT segment (%), 2009 66
Figure 23: Reece Australia Limited, estimated spending by IT sub-segment ($m), 2009 68
Figure 24: Reece Australia Limited, estimated spending on IT by channel (%), 2009 70
Figure 25: Billabong International Ltd., estimated spending by IT segment (%), 2009 73
Figure 26: Billabong International Ltd., estimated spending by IT sub-segment ($m), 2009 75
Figure 27: Billabong International Ltd., estimated spending on IT by channel (%), 2009 77
Figure 28: Corporate Express Australia Limited, estimated spending by IT segment (%), 2009 80
Figure 29: Corporate Express Australia Limited, estimated spending by IT sub-segment ($m), 2009 82
Figure 30: Corporate Express Australia Limited, estimated spending on IT by channel (%), 2009 84
Figure 31: Harvey Norman Holdings Limited, estimated spending by IT segment, 2009 87
Figure 32: Harvey Norman Holdings Limited, estimated spending by IT sub-segment ($m), 2009 89
Figure 33: Harvey Norman Holdings Limited, estimated spending on IT by channel (%), 2009 91

LIST OF TABLES
Table 1: Definitions: IT segments and sub segments 10
Table 2: Definitions: channels 11
Table 3: Top ten companies in the Australian retail industry, estimated spending on IT ($m), 2009–10 14
Table 4: Top ten companies in the Australian retail industry, estimated spending by technology segment ($m), 2009 16
Table 5: Top ten companies in the Australian retail industry, estimated spending on IT by channel ($m), 2009 18
Table 6: Woolworths Limited, IT budget estimates (%), 2009–10 19
Table 7: Woolworths Limited, IT budget by estimated entity (as % of overall IT budget), 2009 19
Table 8: Woolworths Limited, estimated spending by IT segment ($m), 2009 21
Table 9: Woolworths Limited, estimated spending by IT sub-segment ($m), 2009 23
Table 10: Woolworths Limited, estimated spending on IT by channel ($m), 2009 25
Table 11: IT contract: Woolworths Limited with Dimension Data 26
Table 12: IT contract: Woolworths Limited with Cable & Wireless 28
Table 13: IT contract: Woolworths Limited with Telstra 29
Table 14: Coles Group limited, IT budget estimates (%), 2009–10 30
Table 15: Coles Group limited, estimated IT budget by entity (as % of overall IT budget), 2009 30
Table 16: Coles Group limited, estimated spending by IT segment ($m), 2009 32
Table 17: Coles Group limited, estimated spending by IT sub-segment ($m), 2009 34
Table 18: Coles Group limited, estimated spending on IT by channel ($m), 2009 36
Table 19: Australian Capital Territory Government, IT budget estimates (%), 2009–10 37
Table 20: Australian Capital Territory Government, estimated IT budget by entity (as % of overall IT budget), 2009 37
Table 21: Australian Capital Territory Government, estimated spending by IT segment ($m), 2009 39
Table 22: Australian Capital Territory Government, estimated spending by IT sub-segment ($m), 2009 41
Table 23: Australian Capital Territory Government, estimated spending on IT by channel ($m), 2009 43
Table 24: Australian Pharmaceutical Industries Limited, IT budget estimates (%), 2009–10 44
Table 25: Australian Pharmaceutical Industries Limited, estimated IT budget by entity (as % of overall IT budget), 2009 44
Table 26: Australian Pharmaceutical Industries Limited, estimated spending by IT segment ($m), 2009 46
Table 27: Australian Pharmaceutical Industries Limited, estimated spending by IT sub-segment ($m), 2009 48
Table 28: Australian Pharmaceutical Industries Limited, estimated spending on IT by channel ($m), 2009 50
Table 29: David Jones Limited, IT budget estimates (%), 2009–10 51
Table 30: David Jones Limited, estimated IT budget by entity (as % of overall IT budget), 2009 51
Table 31: David Jones Limited, estimated spending by IT segment ($m), 2009 53
Table 32: David Jones Limited, estimated spending by IT sub-segment ($m), 2009 55
Table 33: David Jones Limited estimated spending on IT by channel ($m), 2009 57
Table 34: JB Hi-Fi Limited, IT budget estimates (%), 2009–10 58
Table 35: JB Hi-Fi Limited, estimated IT budget by entity (as % of overall IT budget), 2009 58
Table 36: JB Hi-Fi Limited, estimated spending by IT segment ($m), 2009 60
Table 37: JB Hi-Fi Limited, estimated spending by IT sub-segment ($m), 2009 62
Table 38: JB Hi-Fi Limited, estimated spending on IT by channel ($m), 2009 64
Table 39: Reece Australia Limited, IT budget estimates (%), 2009–10 65
Table 40: Reece Australia Limited, estimated IT budget by entity (as % of overall IT budget), 2009 65
Table 41: Reece Australia Limited, estimated spending by IT segment ($m), 2009 67
Table 42: Reece Australia Limited, estimated spending by IT sub-segment ($m), 2009 69
Table 43: Reece Australia Limited, estimated spending on IT by channel ($m), 2009 71
Table 44: Billabong International Ltd., IT budget estimates (%), 2009–10 72
Table 45: Billabong International Ltd., estimated IT budget by entity (as % of overall IT budget), 2009 72
Table 46: Billabong International Ltd., estimated spending by IT segment ($m), 2009 74
Table 47: Billabong International Ltd., estimated spending by IT sub-segment ($m), 2009 76
Table 48: Billabong International Ltd., estimated spending on IT by channel ($m), 2009 78
Table 49: Corporate Express Australia Limited, IT budget estimates (%), 2009–10 79
Table 50: Corporate Express Australia Limited, estimated IT budget by entity (as % of overall IT budget), 2009 79
Table 51: Corporate Express Australia Limited, estimated spending by IT segment ($m), 2009 81
Table 52: Corporate Express Australia Limited, estimated spending by IT sub-segment ($m), 2009 83
Table 53: Corporate Express Australia Limited, estimated spending on IT by channel ($m), 2009 85
Table 54: Harvey Norman Holdings Limited, IT budget estimates (%), 2009–10 86
Table 55: Harvey Norman Holdings Limited, estimated IT budget by entity (as % of overall IT budget), 2009 86
Table 56: Harvey Norman Holdings Limited, estimated spending by IT segment ($m), 2009 88
Table 57: Harvey Norman Holdings Limited, estimated spending by IT sub-segment ($m), 2009 90
Table 58: Harvey Norman Holdings Limited, estimated spending on IT by channel ($m), 2009 92


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