Top 10 Companies in Canada Retail Banking Industry: IT Spending Predictor 2010

TABLE OF CONTENTS
OVERVIEW 1
Catalyst 1
Summary 1
TABLE OF CONTENTS 2
LIST OF FIGURES 5
LIST OF TABLES 7
INTRODUCTION 11
Reasons to purchase 11
Definitions 11
CANADIAN RETAIL INDUSTRY: ESTIMATED SPENDING ON IT 14
Overview 14
Estimated spending by technology segment 16
Estimated IT spending by channel 18
ROYAL BANK OF CANADA 20
Budget overview 20
Royal Bank of Canada, estimated spending on IT 21
Royal Bank of Canada, estimated IT spending by channel 25
TORONTO-DOMINION BANK 27
Budget overview 27
Toronto-Dominion Bank, The, estimated spending on IT 28
Toronto-Dominion Bank, The, estimated IT spending by channel 32
BANK OF NOVA SCOTIA 34
Budget overview 34
Bank of Nova Scotia, estimated spending on IT 35
Bank of Nova Scotia, estimated IT spending by channel 39
DESJARDINS GROUP 41
Budget overview 41
Desjardins Group, estimated spending on IT 42
Desjardins Group, estimated IT spending by channel 46
Desjardins Group, IT Contracts 48
CANADIAN TIRE FINANCIAL SERVICES LIMITED 56
Budget overview 56
Canadian Tire Financial services Limited, estimated spending on IT 57
Canadian Tire Financial services Limited, estimated IT spending by channel 61
BANK OF MONTREAL 63
Budget overview 63
Bank of Montreal, estimated spending on IT 64
Bank of Montreal, estimated IT spending by channel 68
Bank of Montreal, IT Contracts 70
FEDERATION DES CAISSES DESJARDINS DU QUEBEC 72
Budget overview 72
Federation Des Caisses Desjardins Du Quebec, estimated spending on IT 73
Federation Des Caisses Desjardins Du Quebec, estimated IT spending by channel 77
CANADA MORTGAGE AND HOUSING CORPORATION 79
Budget overview 79
Canada Mortgage and Housing Corporation, estimated spending on IT 80
Canada Mortgage and Housing Corporation, estimated IT spending by channel 84
CANADIAN IMPERIAL BANK OF COMMERCE 86
Budget overview 86
Canadian Imperial Bank of Commerce, estimated spending on IT 87
Canadian Imperial Bank of Commerce, estimated IT spending by channel 91
Canadian Imperial Bank of Commerce, IT Contracts 93
NATIONAL BANK OF CANADA 95
Budget overview 95
National Bank of Canada, estimated spending on IT 96
National Bank of Canada, estimated IT spending by channel 100
National Bank of Canada, IT Contracts 102
APPENDIX 111
Methodology 111
Further reading 112
Disclaimer 113

LIST OF FIGURES
Figure 1: Top ten companies in the Canadian retail banking Industry, estimated spending on IT ($m), 2009 and 2010 14
Figure 2: Top ten companies in the Canadian retail banking Industry, estimated spending by technology segment ($m), 2009 16
Figure 3: Top ten companies in the Canadian retail banking industry, estimated spending on IT by channel ($m), 2009 18
Figure 4: Royal Bank of Canada, estimated spending by IT segment ($m), 2009 21
Figure 5: Royal Bank of Canada, estimated spending by IT sub-segment ($m), 2009 23
Figure 6: Royal Bank of Canada, estimated spending on IT by channel (%), 2009 25
Figure 7: Toronto-Dominion Bank, The, estimated spending by IT segment (%), 2009 28
Figure 8: Toronto-Dominion Bank, The, estimated spending by IT sub-segment ($m), 2009 30
Figure 9: Toronto-Dominion Bank, The, estimated spending on IT by channel (%), 2009 32
Figure 10: Bank of Nova Scotia, estimated spending by IT segment (%), 2009 35
Figure 11: Bank of Nova Scotia, estimated spending by IT sub-segment ($m), 2009 37
Figure 12: Bank of Nova Scotia, estimated spending on IT by channel (%), 2009 39
Figure 13: Desjardins Group, estimated spending by IT segment (%), 2009 42
Figure 14: Desjardins Group, estimated spending by IT sub-segment ($m), 2009 44
Figure 15: Desjardins Group, estimated spending on IT by channel (%), 2009 46
Figure 16: Canadian Tire Financial services Limited, estimated spending by IT segment, 2009 57
Figure 17: Canadian Tire Financial services Limited, estimated spending by IT sub-segment ($m), 2009 59
Figure 18: Canadian Tire Financial services Limited, estimated spending on IT by channel (%), 2009 61
Figure 19: Bank of Montreal, estimated spending by IT segment (%), 2009 64
Figure 20: Bank of Montreal, estimated spending by IT sub-segment ($m), 2009 66
Figure 21: Bank of Montreal, estimated spending on IT by channel (%), 2009 68
Figure 22: Federation Des Caisses Desjardins Du Quebec, estimated spending by IT segment (%), 2009 73
Figure 23: Federation Des Caisses Desjardins Du Quebec, estimated spending by IT sub-segment ($m), 2009 75
Figure 24: Federation Des Caisses Desjardins Du Quebec, estimated spending on IT by channel (%), 2009 77
Figure 25: Canada Mortgage and Housing Corporation, estimated spending by IT segment (%), 2009 80
Figure 26: Canada Mortgage and Housing Corporation, estimated spending by IT sub-segment ($m), 2009 82
Figure 27: Canada Mortgage and Housing Corporation, estimated spending on IT by channel (%), 2009 84
Figure 28: Canadian Imperial Bank of Commerce, estimated spending by IT segment (%), 2009 87
Figure 29: Canadian Imperial Bank of Commerce, estimated spending by IT sub-segment ($m), 2009 89
Figure 30: Canadian Imperial Bank of Commerce, estimated spending on IT by channel (%), 2009 91
Figure 31: National Bank of Canada, estimated spending by IT segment, 2009 96
Figure 32: National Bank of Canada, estimated spending by IT sub-segment ($m), 2009 98
Figure 33: National Bank of Canada, estimated spending on IT by channel (%), 2009 100
Figure 34: Research methodology 111

LIST OF TABLES
Table 1: Definitions: IT segments and sub segments 12
Table 2: Definitions: channels 13
Table 3: Top ten companies in the Canadian retail banking Industry, estimated spending on IT ($m), 2009 and 2010 15
Table 4: Top ten companies in the Canadian retail banking Industry, estimated spending by technology segment ($m), 2009 17
Table 5: Top ten companies in the Canadian retail banking Industry, estimated spending on IT by channel ($m), 2009 19
Table 6: Royal Bank of Canada, IT budget estimates (%), 2009–10 20
Table 7: Royal Bank of Canada, IT budget by estimated entity (as % of overall IT budget), 2009 20
Table 8: Royal Bank of Canada, estimated spending by IT segment ($m), 2009 22
Table 9: Royal Bank of Canada, estimated spending by IT sub-segment ($m), 2009 24
Table 10: Royal Bank of Canada, estimated spending on IT by channel ($m), 2009 26
Table 11: Toronto-Dominion Bank, The, IT budget estimates (%), 2009–10 27
Table 12: Toronto-Dominion Bank, The, estimated IT budget by entity (as % of overall IT budget), 2009 27
Table 13: Toronto-Dominion Bank, The, estimated spending by IT segment ($m), 2009 29
Table 14: Toronto-Dominion Bank, The, estimated spending by IT sub-segment ($m), 2009 31
Table 15: Toronto-Dominion Bank, The, estimated spending on IT by channel ($m), 2009 33
Table 16: Bank of Nova Scotia, IT budget estimates (%), 2009–10 34
Table 17: Bank of Nova Scotia, estimated IT budget by entity (as % of overall IT budget), 2009 34
Table 18: Bank of Nova Scotia, estimated spending by IT segment ($m), 2009 36
Table 19: Bank of Nova Scotia, estimated spending by IT sub-segment ($m), 2009 38
Table 20: Bank of Nova Scotia, estimated spending on IT by channel ($m), 2009 40
Table 21: Desjardins Group, IT budget estimates (%), 2009–10 41
Table 22: Desjardins Group, estimated IT budget by entity (as % of overall IT budget), 2009 41
Table 23: Desjardins Group, estimated spending by IT segment ($m), 2009 43
Table 24: Desjardins Group, estimated spending by IT sub-segment ($m), 2009 45
Table 25: Desjardins Group, estimated spending on IT by channel ($m), 2009 47
Table 26: IT Contracts: Desjardins Group – GFI Informatique 48
Table 27: IT Contracts: Desjardins Group – CGI Group Inc 50
Table 28: IT Contracts: Desjardins Group – CGI Group Inc 52
Table 29: IT Contracts: Desjardins Group – IBM Corp 54
Table 30: Canadian Tire Financial services Limited, IT budget estimates (%), 2009–10 56
Table 31: Canadian Tire Financial services Limited, estimated IT budget by entity (as % of overall IT budget), 2009 56
Table 32: Canadian Tire Financial services Limited, estimated spending by IT segment (%), 2009 58
Table 33: Canadian Tire Financial services Limited, estimated spending by IT sub-segment ($m), 2009 60
Table 34: Canadian Tire Financial services Limited, estimated spending on IT by channel ($m), 2009 62
Table 35: Bank of Montreal, IT budget estimates (%), 2009–10 63
Table 36: Bank of Montreal, estimated IT budget by entity (as % of overall IT budget), 2009 63
Table 37: Bank of Montreal, estimated spending by IT segment ($m), 2009 65
Table 38: Bank of Montreal, estimated spending by IT sub-segment ($m), 2009 67
Table 39: Bank of Montreal, estimated spending on IT by channel ($m), 2009 69
Table 40: IT Contracts: Bank of Montreal – CGI Group Inc 70
Table 41: Federation Des Caisses Desjardins Du Quebec, IT budget estimates (%), 2009–10 72
Table 42: Federation Des Caisses Desjardins Du Quebec, estimated IT budget by entity (as % of overall IT budget), 2009 72
Table 43: Federation Des Caisses Desjardins Du Quebec, estimated spending by IT segment ($m), 2009 74
Table 44: Federation Des Caisses Desjardins Du Quebec, estimated spending by IT sub-segment ($m), 2009 76
Table 45: Federation Des Caisses Desjardins Du Quebec, estimated spending on IT by channel ($m), 2009 78
Table 46: Canada Mortgage and Housing Corporation, IT budget estimates (%), 2009–10 79
Table 47: Canada Mortgage and Housing Corporation, estimated IT budget by entity (as % of overall IT budget), 2009 79
Table 48: Canada Mortgage and Housing Corporation, estimated spending by IT segment ($m), 2009 81
Table 49: Canada Mortgage and Housing Corporation, estimated spending by IT sub-segment ($m), 2009 83
Table 50: Canada Mortgage and Housing Corporation, estimated spending on IT by channel ($m), 2009 85
Table 51: Canadian Imperial Bank of Commerce, IT budget estimates (%), 2009–10 86
Table 52: Canadian Imperial Bank of Commerce, estimated IT budget by entity (as % of overall IT budget), 2009 86
Table 53: Canadian Imperial Bank of Commerce, estimated spending by IT segment ($m), 2009 88
Table 54: Canadian Imperial Bank of Commerce, estimated spending by IT sub-segment ($m), 2009 90
Table 55: Canadian Imperial Bank of Commerce, estimated spending on IT by channel ($m), 2009 92
Table 56: IT Contracts: Canadian Imperial Bank of Commerce – TSYS 93
Table 57: National Bank of Canada, IT budget estimates (%), 2009–10 95
Table 58: National Bank of Canada, estimated IT budget by entity (as % of overall IT budget), 2009 95
Table 59: National Bank of Canada, estimated spending by IT segment ($m), 2009 97
Table 60: National Bank of Canada, estimated spending by IT sub-segment ($m), 2009 99
Table 61: National Bank of Canada, estimated spending on IT by channel ($m), 2009 101
Table 62: IT Contracts : National Bank of Canada – CGI Group Inc 102
Table 63: IT Contracts : National Bank of Canada – CGI Group Inc 104
Table 64: IT Contracts: National Bank of Canada – IBM Corp 105
Table 65: IT Contracts: National Bank of Canada – CGI Group Inc 107
Table 66: IT Contracts: National Bank of Canada – Intria Items Inc 109


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