Top 10 Companies in Canada Travel and Hospitality Industry: IT Spending Predictor 2010

TABLE OF CONTENTS
OVERVIEW 1
Catalyst 1
Summary 1
TABLE OF CONTENTS 2
LIST OF FIGURES 5
LIST OF TABLES 7
INTRODUCTION 10
Reasons to purchase 10
Definitions 10
CANADIAN TRAVEL AND HOSPITALITY INDUSTRY: ESTIMATED SPENDING ON IT 13
Overview 13
Estimated spending by technology segment 15
Estimated IT spending by channel 17
ONTARIO LOTTERY AND GAMING CORPORATION 19
Budget overview 19
Ontario Lottery and Gaming Corporation, estimated spending on IT 20
Ontario Lottery and Gaming Corporation, estimated IT spending by channel 24
TRANSAT A.T. INC. 26
Budget overview 26
Transat A.T. Inc., estimated spending on IT 27
Transat A.T. Inc., estimated IT spending by channel 31
Transat A.T. Inc, IT contracts 33
SOCIÉTÉ DES LOTERIES DU QUÉBEC 35
Budget overview 35
Société Des Loteries Du Québec, estimated spending on IT 36
Société Des Loteries Du Québec, estimated IT spending by channel 40
TIM HORTONS INC. 42
Budget overview 42
Tim Hortons Inc., estimated spending on IT 43
Tim Hortons Inc., estimated IT spending by channel 47
ATLANTIC LOTTERY CORPORATION INC, THE 49
Budget overview 49
Atlantic Lottery Corporation Inc, The, estimated spending on IT 50
Atlantic Lottery Corporation Inc, The, estimated IT spending by channel 54
INNVEST REIT 56
Budget overview 56
InnVest REIT, estimated spending on IT 57
InnVest REIT, estimated IT spending by channel 61
MAGNA ENTERTAINMENT CORP. 63
Budget overview 63
Magna Entertainment Corp., estimated spending on IT 64
Magna Entertainment Corp., estimated IT spending by channel 68
NOVA SCOTIA GAMING CORPORATION 70
Budget overview 70
Nova Scotia Gaming Corporation, estimated spending on IT 71
Nova Scotia Gaming Corporation, estimated IT spending by channel 75
FAIRMONT HOTELS & RESORTS INC 77
Budget overview 77
Fairmont Hotels & Resorts Inc, estimated spending on IT 78
Fairmont Hotels & Resorts Inc, estimated IT spending by channel 82
KELSEY'S RESTAURANTS INC 84
Budget overview 84
Kelsey's Restaurants Inc, estimated spending on IT 85
Kelsey's Restaurants Inc, estimated IT spending by channel 89
APPENDIX 91
Methodology 91
Further reading 92
Disclaimer 93

LIST OF FIGURES
Figure 1: Top ten companies in the Canadian travel and hospitality industry, estimated spending on IT ($m), 2009 and 2010 13
Figure 2: Top ten companies in the Canadian travel and hospitality industry, estimated spending by technology segment ($m), 2009 15
Figure 3: Top ten companies in the Canadian travel and hospitality industry, estimated spending on IT by channel ($m), 2009 17
Figure 4: Ontario Lottery and Gaming Corporation, estimated spending by IT segment ($m), 2009 20
Figure 5: Ontario Lottery and Gaming Corporation, estimated spending by IT sub-segment ($m), 2009 22
Figure 6: Ontario Lottery and Gaming Corporation, estimated spending onT by channel (%), 2009 24
Figure 7: Transat A.T. Inc., estimated spending by IT segment (%), 2009 27
Figure 8: Transat A.T. Inc., estimated spending by IT sub-segment ($m), 2009 29
Figure 9: Transat A.T. Inc., estimated spending on IT by channel (%), 2009 31
Figure 10: Société Des Loteries Du Québec, estimated spending by IT segment (%), 2009 36
Figure 11: Société Des Loteries Du Québec, estimated spending by IT sub-segment ($m), 2009 38
Figure 12: Société Des Loteries Du Québec, estimated spending on IT by channel (%), 2009 40
Figure 13: Tim Hortons Inc., estimated spending by IT segment (%), 2009 43
Figure 14: Tim Hortons Inc., estimated spending by IT sub-segment ($m), 2009 45
Figure 15: Tim Hortons Inc., estimated spending on IT by channel (%), 2009 47
Figure 16: Atlantic Lottery Corporation Inc, estimated spending by IT segment, 2009 50
Figure 17: Atlantic Lottery Corporation Inc, estimated spending by IT sub-segment ($m), 2009 52
Figure 18: Atlantic Lottery Corporation Inc, estimated spending on IT by channel (%), 2009 54
Figure 19: InnVest REIT, estimated spending by IT segment (%), 2009 57
Figure 20: InnVest REIT, estimated spending by IT sub-segment ($m), 2009 59
Figure 21: InnVest REIT, estimated spending on IT by channel (%), 2009 61
Figure 22: Magna Entertainment Corp., estimated spending by IT segment (%), 2009 64
Figure 23: Magna Entertainment Corp., estimated spending by IT sub-segment ($m), 2009 66
Figure 24: Magna Entertainment Corp., estimated spending on IT by channel (%), 2009 68
Figure 25: Nova Scotia Gaming Corporation, estimated spending by IT segment (%), 2009 71
Figure 26: Nova Scotia Gaming Corporation, estimated spending by IT sub-segment ($m), 2009 73
Figure 27: Nova Scotia Gaming Corporation, estimated spending on IT by channel (%), 2009 75
Figure 28: Fairmont Hotels & Resorts Inc, estimated spending by IT segment (%), 2009 78
Figure 29: Fairmont Hotels & Resorts Inc, estimated spending by IT sub-segment ($m), 2009 80
Figure 30: Fairmont Hotels & Resorts Inc, estimated spending on IT by channel (%), 2009 82
Figure 31: Kelsey's Restaurants Inc, estimated spending by IT segment, 2009 85
Figure 32: Kelsey's Restaurants Inc, estimated spending by IT sub-segment ($m), 2009 87
Figure 33: Kelsey's Restaurants Inc, estimated spending on IT by channel (%), 2009 89
Figure 34: Research methodology 91

LIST OF TABLES
Table 1: Definitions: IT segments and sub segments 11
Table 2: Definitions: channels 12
Table 3: Top ten companies in the Canadian travel and hospitality industry, estimated spending on IT ($m), 2009 and 2010 14
Table 4: Top ten companies in the Canadian travel and hospitality industry, estimated spending by technology segment ($m), 2009 16
Table 5: Top ten companies in the Canadian travel and hospitality industry, estimated spending on IT by channel ($m), 2009 18
Table 6: Ontario Lottery and Gaming Corporation, IT budget estimates (%), 2009–10 19
Table 7: Ontario Lottery and Gaming Corporation, IT budget by estimated entity (as % of overall IT budget), 2009 19
Table 8: Ontario Lottery and Gaming Corporation, estimated spending by IT segment ($m), 2009 21
Table 9: Ontario Lottery and Gaming Corporation, estimated spending by IT sub-segment ($m), 2009 23
Table 10: Ontario Lottery and Gaming Corporation, estimated spending on IT by channel ($m), 2009 25
Table 11: Transat A.T. Inc., IT budget estimates (%), 2009–10 26
Table 12: Transat A.T. Inc., estimated IT budget by entity (as % of overall IT budget), 2009 26
Table 13: Transat A.T. Inc., estimated spending by IT segment ($m), 2009 28
Table 14: Transat A.T. Inc., estimated spending by IT sub-segment ($m), 2009 30
Table 15: Transat A.T. Inc., estimated spending on IT by channel ($m), 2009 32
Table 16: IT contract Transat A.T. Inc. with Versus 33
Table 17: Société Des Loteries Du Québec, IT budget estimates (%), 2009–10 35
Table 18: Société Des Loteries Du Québec, estimated IT budget by entity (as % of overall IT budget), 2009 35
Table 19: Société Des Loteries Du Québec, estimated spending by IT segment ($m), 2009 37
Table 20: Société Des Loteries Du Québec, estimated spending by IT sub-segment ($m), 2009 39
Table 21: Société Des Loteries Du Québec, estimated spending on IT by channel ($m), 2009 41
Table 22: Tim Hortons Inc., IT budget estimates (%), 2009–10 42
Table 23: Tim Hortons Inc., estimated IT budget by entity (as % of overall IT budget), 2009 42
Table 24: Tim Hortons Inc., estimated spending by IT segment ($m), 2009 44
Table 25: Tim Hortons Inc., estimated spending by IT sub-segment ($m), 2009 46
Table 26: Tim Hortons Inc., estimated spending on IT by channel ($m), 2009 48
Table 27: Atlantic Lottery Corporation Inc, The, IT budget estimates (%), 2009–10 49
Table 28: Atlantic Lottery Corporation Inc, The, estimated IT budget by entity (as % of overall IT budget), 2009 49
Table 29: Atlantic Lottery Corporation Inc, The, estimated spending by IT segment ($m), 2009 51
Table 30: Atlantic Lottery Corporation Inc, The, estimated spending by IT sub-segment ($m), 2009 53
Table 31: Atlantic Lottery Corporation Inc, estimated spending on IT by channel ($m), 2009 55
Table 32: InnVest REIT, IT budget estimates (%), 2009–10 56
Table 33: InnVest REIT, estimated IT budget by entity (as % of overall IT budget), 2009 56
Table 34: InnVest REIT, estimated spending by IT segment ($m), 2009 58
Table 35: InnVest REIT, estimated spending by IT sub-segment ($m), 2009 60
Table 36: InnVest REIT, estimated spending on IT by channel ($m), 2009 62
Table 37: Magna Entertainment Corp., IT budget estimates (%), 2009–10 63
Table 38: Magna Entertainment Corp., estimated IT budget by entity (as % of overall IT budget), 2009 63
Table 39: Magna Entertainment Corp., estimated spending by IT segment ($m), 2009 65
Table 40: Magna Entertainment Corp., estimated spending by IT sub-segment ($m), 2009 67
Table 41: Magna Entertainment Corp., estimated spending on IT by channel ($m), 2009 69
Table 42: Nova Scotia Gaming Corporation, IT budget estimates (%), 2009–10 70
Table 43: Nova Scotia Gaming Corporation, estimated IT budget by entity (as % of overall IT budget), 2009 70
Table 44: Nova Scotia Gaming Corporation, estimated spending by IT segment ($m), 2009 72
Table 45: Nova Scotia Gaming Corporation, estimated spending by IT sub-segment ($m), 2009 74
Table 46: Nova Scotia Gaming Corporation, estimated spending on IT by channel ($m), 2009 76
Table 47: Fairmont Hotels & Resorts Inc, IT budget estimates (%), 2009–10 77
Table 48: Fairmont Hotels & Resorts Inc, estimated IT budget by entity (as % of overall IT budget), 2009 77
Table 49: Fairmont Hotels & Resorts Inc, estimated spending by IT segment ($m), 2009 79
Table 50: Fairmont Hotels & Resorts Inc, estimated spending by IT sub-segment ($m), 2009 81
Table 51: Fairmont Hotels & Resorts Inc, estimated spending on IT by channel ($m), 2009 83
Table 52: Kelsey's Restaurants Inc, IT budget estimates (%), 2009–10 84
Table 53: Kelsey's Restaurants Inc, estimated IT budget by entity (as % of overall IT budget), 2009 84
Table 54: Kelsey's Restaurants Inc, estimated spending by IT segment ($m), 2009 86
Table 55: Kelsey's Restaurants Inc, estimated spending by IT sub-segment ($m), 2009 88
Table 56: Kelsey's Restaurants Inc, estimated spending on IT by channel ($m), 2009 90



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