Top 10 Companies in the UK Insurance Industry: IT Spending Predictor 2010

Introduction
This databook provides estimates of IT spending for the top 10 companies in the UK Insurance industry. The databook is a comprehensive source of IT spending by company, including assessment by technology and channel. The databook also provides information on the IT contracts of these companies where available.

Scope of the report

* Datamonitor's view of the top 10 companies in the UK Insurance sector in terms of IT spending
* A breakdown of the estimated IT budget by technology for each of the top 10 companies
* A breakdown of the estimated IT budget by channel for each of the top 10 companies
* Details of IT services contracts by company where available

Highlights

The top 10 companies in the UK insurance industry in terms of estimated IT spending spent the largest portion of their IT budgets on services, a segment that accounted for about 29% of the IT budgets among these firms. This was followed by spending on hardware and software.

Among the top 10 companies, a major portion of IT spending is allocated to internal IT. Internal IT alone accounted for approximately 23% of the total estimated IT spending by these companies. Aviva Plc remained the leading company in terms of IT spending, followed by Lloyd's of London and Skandia Group.

Reasons to Purchase

* Gain insight into IT budget breakdown of top10 companies in UK insurance industry and identify notable areas of allocation
* Identify organizations with top IT expenditures in your target markets
* Leverage IT spending pattern information to tailor account targeting based on company demographics
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TABLE OF CONTENTS
Catalyst 1
Summary 1
TABLE OF CONTENTS 2
LIST OF FIGURES 5
LIST OF TABLES 7
INTRODUCTION 11
Reasons to purchase 11
Definitions 11
UK INSURANCE INDUSTRY: ESTIMATED SPENDING ON IT 14
Overview 14
Estimated spending by technology segment 16
Estimated IT spending by channel 18
AVIVA PLC 20
Budget overview 20
Aviva Plc, estimated spending on IT 21
Aviva Plc, estimated IT spending by channel 25
Aviva Plc, IT contracts 27
LLOYD'S OF LONDON 35
Budget overview 35
Lloyd's of London, estimated spending on IT 36
Lloyd's of London, estimated IT spending by channel 40
Lloyd's of London, IT contracts 42
SKANDIA GROUP 49
Budget overview 49
Skandia Group, estimated spending on IT 50
Skandia Group, estimated IT spending by channel 54
Skandia Group, IT contracts 56
BARCLAYS GLOBAL INVESTORS PENSIONS MANAGEMENT LIMITED 61
Budget overview 61
Barclays Global Investors Pensions Management Limited, estimated spending on IT 62
Barclays Global Investors Pensions Management Limited, estimated IT spending by channel 66
RBS INSURANCE 68
Budget overview 68
RBS Insurance, estimated spending on IT 69
RBS Insurance, estimated IT spending by channel 73
RSA INSURANCE GROUP PLC 75
Budget overview 75
RSA Insurance Group plc, estimated spending on IT 76
RSA Insurance Group plc, estimated IT spending by channel 80
RSA Insurance Group plc, IT contracts 82
RESOLUTION 85
Budget overview 85
Resolution, estimated spending on IT 86
Resolution, estimated IT spending by channel 90
Capita Group, IT contracts 92
LEGAL & GENERAL ASSURANCE SOCIETY LIMITED 96
Budget overview 96
Legal & General Assurance Society Limited, estimated spending on IT 97
Legal & General Assurance Society Limited, estimated IT spending by channel 101
CGNU LIFE ASSURANCE LTD 103
Budget overview 103
CGNU Life Assurance Ltd, estimated spending on IT 104
CGNU Life Assurance Ltd, estimated IT spending by channel 108
LEGAL & GENERAL PENSIONS LIMITED 110
Budget overview 110
Legal & General Pensions Limited, estimated spending on IT 111
Legal & General Pensions Limited, estimated IT spending by channel 115
APPENDIX 117
Methodology 117
Further reading 118
Disclaimer 119

LIST OF FIGURES
Figure 1: Top ten companies in the UK insurance industry, estimated spending on IT ($m), 2009
and 2010 14
Figure 2: Top ten companies in the UK insurance industry, estimated spending by technology
segment ($m), 2009 16
Figure 3: Top ten companies in the UK insurance industry, estimated spending on IT by channel
($m), 2009 18
Figure 4: Aviva Plc, estimated spending by IT segment ($m), 2009 21
Figure 5: Aviva Plc, estimated spending by IT sub-segment ($m), 2009 23
Figure 6: Aviva Plc, estimated spending on IT by channel (%), 2009 25
Figure 7: Lloyd's of London, estimated spending by IT segment (%), 2009 36
Figure 8: Lloyd's of London, estimated spending by IT sub-segment ($m), 2009 38
Figure 9: Lloyd's of London, estimated spending on IT by channel (%), 2009 40
Figure 10: Skandia Group, estimated spending by IT segment (%), 2009 50
Figure 11: Skandia Group, estimated spending by IT sub-segment ($m), 2009 52
Figure 12: Skandia Group, estimated spending on IT by channel (%), 2009 54
Figure 13: Barclays Global Investors Pensions Management Limited, estimated spending by IT
segment (%), 2009 62
Figure 14: Barclays Global Investors Pensions Management Limited, estimated spending by IT
sub-segment ($m), 2009 64
Figure 15: Barclays Global Investors Pensions Management Limited, estimated spending on IT by
channel (%), 2009 66
Figure 16: RBS Insurance, estimated spending by IT segment, 2009 69
Figure 17: RBS Insurance, estimated spending by IT sub-segment ($m), 2009 71
Figure 18: RBS Insurance, estimated spending on IT by channel (%), 2009 73
Figure 19: RSA Insurance Group plc, estimated spending by IT segment (%), 2009 76
Figure 20: RSA Insurance Group plc, estimated spending by IT sub-segment ($m), 2009 78
Figure 21: RSA Insurance Group plc, estimated spending on IT by channel (%), 2009 80
Figure 22: Resolution, estimated spending by IT segment (%), 2009 86
Figure 23: Resolution, estimated spending by IT sub-segment ($m), 2009 88
Figure 24: Resolution, estimated spending on IT by channel (%), 2009 90
Figure 25: Legal & General Assurance Society Limited, estimated spending by IT segment (%),
2009 97
Figure 26: Legal & General Assurance Society Limited, estimated spending by IT sub-segment
($m), 2009 99
Figure 27: Legal & General Assurance Society Limited, estimated spending on IT by channel (%),
2009 101
Figure 28: CGNU Life Assurance Ltd, estimated spending by IT segment (%), 2009 104
Figure 29: CGNU Life Assurance Ltd, estimated spending by IT sub-segment ($m), 2009 106
Figure 30: CGNU Life Assurance Ltd, estimated spending on IT by channel (%), 2009 108
Figure 31: Legal & General Pensions Limited, estimated spending by IT segment, 2009 111
Figure 32: Legal & General Pensions Limited, estimated spending by IT sub-segment ($m), 2009 113
Figure 33: Legal & General Pensions Limited, estimated spending on IT by channel (%), 2009 115

LIST OF TABLES
Table 1: Definitions: IT segments and sub segments 12
Table 2: Definitions: channels 13
Table 3: Top ten companies in the UK insurance industry, estimated spending on IT ($m), 2009 and
2010 15
Table 4: Top ten companies in the UK insurance industry, estimated spending by technology
segment ($m), 2009 17
Table 5: Top ten companies in the UK insurance industry, estimated spending on IT by channel
($m), 2009 19
Table 6: Aviva Plc, IT budget estimates (%), 2009–10 20
Table 7: Aviva Plc, IT budget by estimated entity (as % of overall IT budget), 2009 20
Table 8: Aviva Plc, estimated spending by IT segment ($m), 2009 22
Table 9: Aviva Plc, estimated spending by IT sub-segment ($m), 2009 24
Table 10: Aviva Plc, estimated spending on IT by channel ($m), 2009 26
Table 11: IT contract: Aviva Plc. – Accenture Ltd 27
Table 12: IT contract: Aviva Plc. – Hewlett-Packard Co 29
Table 13: IT contract: Aviva Plc. – ExlService 31
Table 14: IT contract: Aviva Plc. – Ordina 32
Table 15: IT contract: Aviva Plc. – CGI Group Inc 33
Table 16: Lloyd's of London, IT budget estimates (%), 2009–10 35
Table 17: Lloyd's of London, estimated IT budget by entity (as % of overall IT budget), 2009 35
Table 18: Lloyd's of London, estimated spending by IT segment ($m), 2009 37
Table 19: Lloyd's of London, estimated spending by IT sub-segment ($m), 2009 39
Table 20: Lloyd's of London, estimated spending on IT by channel ($m), 2009 41
Table 21: IT contract: Lloyd's of London – IBM Corp 42
Table 22: IT contract: Lloyd's of London – Steria 44
Table 23: IT contract: Lloyd's of London – Unisys 45
Table 24: IT contract: Lloyd's of London – Xchanging Ltd 47
Table 25: Skandia Group, IT budget estimates (%), 2009–10 49
Table 26: Skandia Group, estimated IT budget by entity (as % of overall IT budget), 2009 49
Table 27: Skandia Group, estimated spending by IT segment ($m), 2009 51
Table 28: Skandia Group, estimated spending by IT sub-segment ($m), 2009 53
Table 29: Skandia Group, estimated spending on IT by channel ($m), 2009 55
Table 30: IT contract: Skandia Group – Logica Plc 56
Table 31: IT contract: Skandia Group – Volvo IT 58
Table 32: IT contract: Skandia Group – IBM Corp 59
Table 33: Barclays Global Investors Pensions Management Limited, IT budget estimates (%),
2009–10 61
Table 34: Barclays Global Investors Pensions Management Limited, estimated IT budget by entity
(as % of overall IT budget), 2009 61
Table 35: Barclays Global Investors Pensions Management Limited, estimated spending by IT
segment ($m), 2009 63
Table 36: Barclays Global Investors Pensions Management Limited, estimated spending by IT
sub-segment ($m), 2009 65
Table 37: Barclays Global Investors Pensions Management Limited, estimated spending on IT by
channel ($m), 2009 67
Table 38: RBS Insurance, IT budget estimates (%), 2009–10 68
Table 39: RBS Insurance, estimated IT budget by entity (as % of overall IT budget), 2009 68
Table 40: RBS Insurance, estimated spending by IT segment ($m), 2009 70
Table 41: RBS Insurance, estimated spending by IT sub-segment ($m), 2009 72
Table 42: RBS Insurance, estimated spending on IT by channel ($m), 2009 74
Table 43: RSA Insurance Group plc, IT budget estimates (%), 2009–10 75
Table 44: RSA Insurance Group plc, estimated IT budget by entity (as % of overall IT budget),
2009 75
Table 45: RSA Insurance Group plc, estimated spending by IT segment ($m), 2009 77
Table 46: RSA Insurance Group plc, estimated spending by IT sub-segment ($m), 2009 79
Table 47: RSA Insurance Group plc, estimated spending on IT by channel ($m), 2009 81
Table 48: IT contract: RSA Insurance Group plc – T-Systems 82
Table 49: IT contract: RSA Insurance Group plc – The Innovation Group 84
Table 50: Resolution, IT budget estimates (%), 2009–10 85
Table 51: Resolution, estimated IT budget by entity (as % of overall IT budget), 2009 85
Table 52: Resolution, estimated spending by IT segment ($m), 2009 87
Table 53: Resolution, estimated spending by IT sub-segment ($m), 2009 89
Table 54: Resolution, estimated spending on IT by channel ($m), 2009 91
Table 55: IT contract: Capita Group – Capita Group 92
Table 56: IT contract: Capita Group – Unisys 94
Table 57: Legal & General Assurance Society Limited, IT budget estimates (%), 2009–10 96
Table 58: Legal & General Assurance Society Limited, estimated IT budget by entity (as % of
overall IT budget), 2009 96
Table 59: Legal & General Assurance Society Limited, estimated spending by IT segment ($m),
2009 98
Table 60: Legal & General Assurance Society Limited, estimated spending by IT sub-segment
($m), 2009 100
Table 61: Legal & General Assurance Society Limited, estimated spending on IT by channel ($m),
2009 102
Table 62: CGNU Life Assurance Ltd, IT budget estimates (%), 2009–10 103
Table 63: CGNU Life Assurance Ltd, estimated IT budget by entity (as % of overall IT budget),
2009 103
Table 64: CGNU Life Assurance Ltd, estimated spending by IT segment ($m), 2009 105
Table 65: CGNU Life Assurance Ltd, estimated spending by IT sub-segment ($m), 2009 107
Table 66: CGNU Life Assurance Ltd, estimated spending on IT by channel ($m), 2009 109
Table 67: Legal & General Pensions Limited, IT budget estimates (%), 2009–10 110
Table 68: Legal & General Pensions Limited, estimated IT budget by entity (as % of overall IT
budget), 2009 110
Table 69: Legal & General Pensions Limited, estimated spending by IT segment ($m), 2009 112
Table 70: Legal & General Pensions Limited, estimated spending by IT sub-segment ($m), 2009 114
Table 71: Legal & General Pensions Limited, estimated spending on IT by channel ($m), 2009 116
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