Top 10 Companies in the UK Retail Banking Industry: IT Spending Predictor 2010

Introduction
This databook provides estimates of IT spending for the top 10 companies in the UK Retail banking industry. The databook is a comprehensive source of IT spending by company, including assessment by technology and channel. The databook also provides information on the IT contracts of these companies where available.

Scope of the report

* Datamonitor's view of the top 10 companies in the UK Retail banking sector in terms of IT spending
* A breakdown of the estimated IT budget by technology for each of the top 10 companies
* A breakdown of the estimated IT budget by channel for each of the top 10 companies
* Details of IT services contracts by company where available

Highlights

The top 10 companies in the UK retail banking industry in terms of estimated IT spending spent the largest portion of their IT budgets on services, a segment that accounted for about 30% of the IT budgets among these firms. This was followed by spending on hardware and software.

Among the top 10 companies, a major portion of IT spending is allocated to internal IT. Internal IT alone accounted for approximately 28% of the total estimated IT spending by these companies. HSBC Holdings plc remained the leading company in terms of IT spending, followed by HBOS plc and Royal Bank of Scotland Group PLC.

Reasons to Purchase

* Gain insight into IT budget breakdown of top10 companies in UK retail banking industry and identify notable areas of allocation
* Identify organizations with top IT expenditures in your target markets
* Leverage IT spending pattern information to tailor account targeting based on company demographics
[Studien Infos ausblenden]

TABLE OF CONTENTS
Catalyst 1
Summary 1
LIST OF FIGURES 5
LIST OF TABLES 7
INTRODUCTION 11
Reasons to purchase 11
Definitions 11
UK RETAIL BANKING INDUSTRY: ESTIMATED SPENDING ON IT 14
Overview 14
Estimated spending by technology segment 16
Estimated IT spending by channel 18
HSBC HOLDINGS PLC 20
Budget overview 20
HSBC Holdings plc, estimated spending on IT 21
HSBC Holdings plc, estimated IT spending by channel 25
HSBC Holdings plc, IT contracts 27
HBOS PLC 33
Budget overview 33
HBOS plc, estimated spending on IT 34
HBOS plc, estimated IT spending by channel 38
HBOS plc, IT contracts 40
ROYAL BANK OF SCOTLAND GROUP PLC 47
Budget overview 47
Royal Bank of Scotland Group PLC, estimated spending on IT 48
Royal Bank of Scotland Group PLC, estimated IT spending by channel 52
BARCLAYS PLC 54
Budget overview 54
Barclays PLC, estimated spending on IT 55
Barclays PLC, estimated IT spending by channel 59
Barclays PLC, IT contracts 61
BARCLAYS BANK PLC 69
Budget overview 69
Barclays Bank PLC, estimated spending on IT 70
Barclays Bank PLC, estimated IT spending by channel 74
GE MONEY 76
Budget overview 76
GE Money, estimated spending on IT 77
GE Money, estimated IT spending by channel 81
GE Money, IT contracts 83
THE ROYAL BANK OF SCOTLAND PLC 88
Budget overview 88
The Royal Bank of Scotland plc, estimated spending on IT 89
The Royal Bank of Scotland plc, estimated IT spending by channel 93
HSBC BANK PLC 95
Budget overview 95
HSBC Bank plc, estimated spending on IT 96
HSBC Bank plc, estimated IT spending by channel 100
RETAIL DIRECT 102
Budget overview 102
Retail Direct, estimated spending on IT 103
Retail Direct, estimated IT spending by channel 107
LLOYDS TSB BANK PLC 109
Budget overview 109
Lloyds TSB Bank plc, estimated spending on IT 110
Lloyds TSB Bank plc, estimated IT spending by channel 114
APPENDIX 116
Methodology 116
Further reading 117
Disclaimer 119

LIST OF FIGURES
Figure 1: Top ten companies in the UK retail banking Industry, estimated spending on IT ($m),
2009 and 2010 14
Figure 2: Top ten companies in the UK retail banking Industry, estimated spending by
technology segment ($m), 2009 16
Figure 3: Top ten companies in the UK retail banking Industry, estimated spending on IT by
channel ($m), 2009 18
Figure 4: HSBC Holdings plc, estimated spending by IT segment ($m), 2009 21
Figure 5: HSBC Holdings plc, estimated spending by IT sub-segment ($m), 2009 23
Figure 6: HSBC Holdings plc, estimated spending on IT by channel (%), 2009 25
Figure 7: HBOS plc, estimated spending by IT segment (%), 2009 34
Figure 8: HBOS plc, estimated spending by IT sub-segment ($m), 2009 36
Figure 9: HBOS plc, estimated spending on IT by channel (%), 2009 38
Figure 10: Royal Bank of Scotland Group PLC, estimated spending by IT segment (%), 2009 48
Figure 11: Royal Bank of Scotland Group PLC, estimated spending by IT sub-segment ($m), 2009 50
Figure 12: Royal Bank of Scotland Group PLC, estimated spending on IT by channel (%), 2009 52
Figure 13: Barclays PLC, estimated spending by IT segment (%), 2009 55
Figure 14: Barclays PLC, estimated spending by IT sub-segment ($m), 2009 57
Figure 15: Barclays PLC, estimated spending on IT by channel (%), 2009 59
Figure 16: Barclays Bank PLC, estimated spending by IT segment, 2009 70
Figure 17: Barclays Bank PLC, estimated spending by IT sub-segment ($m), 2009 72
Figure 18: Barclays Bank PLC, estimated spending on IT by channel (%), 2009 74
Figure 19: GE Money, estimated spending by IT segment (%), 2009 77
Figure 20: GE Money, estimated spending by IT sub-segment ($m), 2009 79
Figure 21: GE Money, estimated spending on IT by channel (%), 2009 81
Figure 22: The Royal Bank of Scotland plc, estimated spending by IT segment (%), 2009 89
Figure 23: The Royal Bank of Scotland plc, estimated spending by IT sub-segment ($m), 2009 91
Figure 24: The Royal Bank of Scotland plc, estimated spending on IT by channel (%), 2009 93
Figure 25: HSBC Bank plc, estimated spending by IT segment (%), 2009 96
Figure 26: HSBC Bank plc, estimated spending by IT sub-segment ($m), 2009 98
Figure 27: HSBC Bank plc, estimated spending on IT by channel (%), 2009 100
Figure 28: Retail Direct, estimated spending by IT segment (%), 2009 103
Figure 29: Retail Direct, estimated spending by IT sub-segment ($m), 2009 105
Figure 30: Retail Direct, estimated spending on IT by channel (%), 2009 107
Figure 31: Lloyds TSB Bank plc, estimated spending by IT segment, 2009 110
Figure 32: Lloyds TSB Bank plc, estimated spending by IT sub-segment ($m), 2009 112
Figure 33: Lloyds TSB Bank plc, estimated spending on IT by channel (%), 2009 114

LIST OF TABLES
Table 1: Definitions: IT segments and sub segments 12
Table 2: Definitions: channels 13
Table 3: Top ten companies in the UK retail banking Industry, estimated spending on IT ($m), 2009
and 2010 15
Table 4: Top ten companies in the UK retail banking Industry, estimated spending by technology
segment ($m), 2009 17
Table 5: Top ten companies in the UK retail banking Industry, estimated spending on IT by channel
($m), 2009 19
Table 6: HSBC Holdings plc, IT budget estimates (%), 2009–10 20
Table 7: HSBC Holdings plc, IT budget by estimated entity (as % of overall IT budget), 2009 20
Table 8: HSBC Holdings plc, estimated spending by IT segment ($m), 2009 22
Table 9: HSBC Holdings plc, estimated spending by IT sub-segment ($m), 2009 24
Table 10: HSBC Holdings plc, estimated spending on IT by channel ($m), 2009 26
Table 11: IT contract: HSBC Holdings plc. – Unisys 27
Table 12: IT contract: HSBC Holdings plc. – Capgemini 29
Table 13: IT contract: HSBC Holdings plc. – THUS Plc 30
Table 14: IT contract: HSBC Holdings plc. – Communisis Plc 31
Table 15: IT contract: HSBC Holdings plc. – CGI Group Inc 32
Table 16: HBOS plc, IT budget estimates (%), 2009–10 33
Table 17: HBOS plc, estimated IT budget by entity (as % of overall IT budget), 2009 33
Table 18: HBOS plc, estimated spending by IT segment ($m), 2009 35
Table 19: HBOS plc, estimated spending by IT sub-segment ($m), 2009 37
Table 20: HBOS plc, estimated spending on IT by channel ($m), 2009 39
Table 21: IT contract: HBOS plc. – StorageTek 40
Table 22: IT contract: HBOS plc. – Capita Group 42
Table 23: IT contract: HBOS plc. – Experian 43
Table 24: IT contract: HBOS plc. – Unisys 45
Table 25: IT contract: HBOS plc. – Parity Group 46
Table 26: Royal Bank of Scotland Group PLC, IT budget estimates (%), 2009–10 47
Table 27: Royal Bank of Scotland Group PLC, estimated IT budget by entity (as % of overall IT
budget), 2009 47
Table 28: Royal Bank of Scotland Group PLC, estimated spending by IT segment ($m), 2009 49
Table 29: Royal Bank of Scotland Group PLC, estimated spending by IT sub-segment ($m), 2009 51
Table 30: Royal Bank of Scotland Group PLC, estimated spending on IT by channel ($m), 2009 53
Table 31: Barclays PLC, IT budget estimates (%), 2009–10 54
Table 32: Barclays PLC, estimated IT budget by entity (as % of overall IT budget), 2009 54
Table 33: Barclays PLC, estimated spending by IT segment ($m), 2009 56
Table 34: Barclays PLC, estimated spending by IT sub-segment ($m), 2009 58
Table 35: Barclays PLC, estimated spending on IT by channel ($m), 2009 60
Table 36: IT contract: Barclays PLC. – Unisys 61
Table 37: IT contract: Barclays PLC. – Firstsource Solutions Ltd 63
Table 38: IT contract: Barclays PLC. – Transaction Network Services 65
Table 39: IT contract: Barclays PLC – First Data Corp 67
Table 40: Barclays Bank PLC, IT budget estimates (%), 2009–10 69
Table 41: Barclays Bank PLC, estimated IT budget by entity (as % of overall IT budget), 2009 69
Table 42: Barclays Bank PLC, estimated spending by IT segment ($m), 2009 71
Table 43: Barclays Bank PLC, estimated spending by IT sub-segment ($m), 2009 73
Table 44: Barclays Bank PLC, estimated spending on IT by channel ($m), 2009 75
Table 45: GE Money, IT budget estimates (%), 2009–10 76
Table 46: GE Money, estimated IT budget by entity (as % of overall IT budget), 2009 76
Table 47: GE Money, estimated spending by IT segment ($m), 2009 78
Table 48: GE Money, estimated spending by IT sub-segment ($m), 2009 80
Table 49: GE Money, estimated spending on IT by channel ($m), 2009 82
Table 50: IT contract: GE Money – EDB Business Partner 83
Table 51: IT contract: GE Money – Atos Origin 85
Table 52: IT contract: GE Money – Siemens IT Solutions and Services (SIS) 87
Table 53: The Royal Bank of Scotland plc, IT budget estimates (%), 2009–10 88
Table 54: The Royal Bank of Scotland plc, estimated IT budget by entity (as % of overall IT
budget), 2009 88
Table 55: The Royal Bank of Scotland plc, estimated spending by IT segment ($m), 2009 90
Table 56: The Royal Bank of Scotland plc, estimated spending by IT sub-segment ($m), 2009 92
Table 57: The Royal Bank of Scotland plc, estimated spending on IT by channel ($m), 2009 94
Table 58: HSBC Bank plc, IT budget estimates (%), 2009–10 95
Table 59: HSBC Bank plc, estimated IT budget by entity (as % of overall IT budget), 2009 95
Table 60: HSBC Bank plc, estimated spending by IT segment ($m), 2009 97
Table 61: HSBC Bank plc, estimated spending by IT sub-segment ($m), 2009 99
Table 62: HSBC Bank plc, estimated spending on IT by channel ($m), 2009 101
Table 63: Retail Direct, IT budget estimates (%), 2009–10 102
Table 64: Retail Direct, estimated IT budget by entity (as % of overall IT budget), 2009 102
Table 65: Retail Direct, estimated spending by IT segment ($m), 2009 104
Table 66: Retail Direct, estimated spending by IT sub-segment ($m), 2009 106
Table 67: Retail Direct, estimated spending on IT by channel ($m), 2009 108
Table 68: Lloyds TSB Bank plc, IT budget estimates (%), 2009–10 109
Table 69: Lloyds TSB Bank plc, estimated IT budget by entity (as % of overall IT budget), 2009 109
Table 70: Lloyds TSB Bank plc, estimated spending by IT segment ($m), 2009 111
Table 71: Lloyds TSB Bank plc, estimated spending by IT sub-segment ($m), 2009 113
Table 72: Lloyds TSB Bank plc, estimated spending on IT by channel ($m), 2009 115
[Inhaltsverzeichnis ausblenden]