Top 10 Companies in the UK Telecommunications Industry: IT Spending Predictor 2010

Introduction
This databook provides estimates of IT spending for the top 10 companies in the UK Telecommunications industry. The databook is a comprehensive source of IT spending by company, including assessment by technology and channel. The databook also provides information on the IT contracts of these companies where available.

Scope of the report

* Datamonitor's view of the top 10 companies in the UK Telecommunications sector in terms of IT spending
* A breakdown of the estimated IT budget by technology for each of the top 10 companies
* A breakdown of the estimated IT budget by channel for each of the top 10 companies
* Details of IT services contracts by company where available

Highlights

The top 10 companies in the UK telecommunications industry in terms of estimated IT spending spent the largest portion of their IT budgets on hardware, a segment that accounted for about 28% of the IT budgets among these firms. This was followed by spending on services and software.

Among the top 10 companies, a major portion of IT spending is allocated to internal IT. Internal IT alone accounted for approximately 35% of the total estimated IT spending by these companies. Verizon UK Limited remained the leading company in terms of IT spending, followed by Vodafone Group PLC and BT Group plc.

Reasons to Purchase

* Gain insight into IT budget breakdown of top10 companies in UK telecommunications industry and identify notable areas of allocation
* Identify organizations with top IT expenditures in your target markets
* Leverage IT spending pattern information to tailor account targeting based on company demographics
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TABLE OF CONTENTS
Catalyst 1
Summary 1
TABLE OF CONTENTS 2
LIST OF FIGURES 5
LIST OF TABLES 7
INTRODUCTION 11
Reasons to purchase 11
Definitions 11
UK TELECOMMUNICATIONS INDUSTRY: ESTIMATED SPENDING ON IT 14
Overview 14
Estimated spending by technology segment 16
Estimated IT spending by channel 18
VERIZON UK LIMITED 20
Budget overview 20
Verizon UK Limited, estimated spending on IT 21
Verizon UK Limited, estimated IT spending by channel 25
Verizon UK Limited, IT contracts 27
VODAFONE GROUP PLC 29
Budget overview 29
Vodafone Group PLC, estimated spending on IT 30
Vodafone Group PLC, estimated IT spending by channel 34
Vodafone Group PLC, IT contracts 36
BT GROUP PLC 40
Budget overview 40
BT Group plc, estimated spending on IT 41
BT Group plc, estimated IT spending by channel 45
BT Group plc, IT contracts 47
TELEFONICA EUROPE PLC 57
Budget overview 57
Telefonica Europe Plc, estimated spending on IT 58
Telefonica Europe Plc, estimated IT spending by channel 62
BT GLOBAL SERVICES LTD 64
Budget overview 64
BT Global Services Ltd, estimated spending on IT 65
BT Global Services Ltd, estimated IT spending by channel 69
SONY ERICSSON MOBILE COMMUNICATIONS AB 71
Budget overview 71
Sony Ericsson Mobile Communications AB, estimated spending on IT 72
Sony Ericsson Mobile Communications AB, estimated IT spending by channel 76
Sony Ericsson Mobile Communications AB, IT contracts 78
BRITISH SKY BROADCASTING GROUP PLC 80
Budget overview 80
British Sky Broadcasting Group plc, estimated spending on IT 81
British Sky Broadcasting Group plc, estimated IT spending by channel 85
ORANGE PERSONAL COMMUNICATIONS SERVICES LIMITED 87
Budget overview 87
Orange Personal Communications Services Limited, estimated spending on IT 88
Orange Personal Communications Services Limited, estimated IT spending by channel 92
CABLE AND WIRELESS PLC 94
Budget overview 94
Cable and Wireless plc, estimated spending on IT 95
Cable and Wireless plc, estimated IT spending by channel 99
Cable and Wireless plc, IT contracts 101
T-MOBILE (UK) LIMITED 103
Budget overview 103
T-Mobile (UK) Limited, estimated spending on IT 104
T-Mobile (UK) Limited, estimated IT spending by channel 108
T-Mobile (UK) Limited, IT contracts 110
APPENDIX 120
Methodology 120
Further reading 121
Disclaimer 122

LIST OF FIGURES
Figure 1: Top ten companies in the UK telecommunications industry, estimated spending on IT
($m), 2009 and 2010 14
Figure 2: Top ten companies in the UK telecommunications industry, estimated spending by
technology segment ($m), 2009 16
Figure 3: Top ten companies in the UK telecommunications industry, estimated spending on IT
by channel ($m), 2009 18
Figure 4: Verizon UK Limited, estimated spending by IT segment ($m), 2009 21
Figure 5: Verizon UK Limited, estimated spending by IT sub-segment ($m), 2009 23
Figure 6: Verizon UK Limited, estimated spending on IT by channel (%), 2009 25
Figure 7: Vodafone Group PLC, estimated spending by IT segment (%), 2009 30
Figure 8: Vodafone Group PLC, estimated spending by IT sub-segment ($m), 2009 32
Figure 9: Vodafone Group PLC, estimated spending on IT by channel (%), 2009 34
Figure 10: BT Group plc, estimated spending by IT segment (%), 2009 41
Figure 11: BT Group plc, estimated spending by IT sub-segment ($m), 2009 43
Figure 12: BT Group plc, estimated spending on IT by channel (%), 2009 45
Figure 13: Telefonica Europe Plc, estimated spending by IT segment (%), 2009 58
Figure 14: Telefonica Europe Plc, estimated spending by IT sub-segment ($m), 2009 60
Figure 15: Telefonica Europe Plc, estimated spending on IT by channel (%), 2009 62
Figure 16: BT Global Services Ltd, estimated spending by IT segment, 2009 65
Figure 17: BT Global Services Ltd, estimated spending by IT sub-segment ($m), 2009 67
Figure 18: BT Global Services Ltd, estimated spending on IT by channel (%), 2009 69
Figure 19: Sony Ericsson Mobile Communications AB, estimated spending by IT segment (%),
2009 72
Figure 20: Sony Ericsson Mobile Communications AB, estimated spending by IT sub-segment
($m), 2009 74
Figure 21: Sony Ericsson Mobile Communications AB, estimated spending on IT by channel (%),
2009 76
Figure 22: British Sky Broadcasting Group plc, estimated spending by IT segment (%), 2009 81
Figure 23: British Sky Broadcasting Group plc, estimated spending by IT sub-segment ($m), 200983
Figure 24: British Sky Broadcasting Group plc, estimated spending on IT by channel (%), 2009 85
Figure 25: Orange Personal Communications Services Limited, estimated spending by IT segment
(%), 2009 88
Figure 26: Orange Personal Communications Services Limited, estimated spending by IT subsegment
($m), 2009 90
Figure 27: Orange Personal Communications Services Limited, estimated spending on IT by
channel (%), 2009 92
Figure 28: Cable and Wireless plc, estimated spending by IT segment (%), 2009 95
Figure 29: Cable and Wireless plc, estimated spending by IT sub-segment ($m), 2009 97
Figure 30: Cable and Wireless plc, estimated spending on IT by channel (%), 2009 99
Figure 31: T-Mobile (UK) Limited, estimated spending by IT segment, 2009 104
Figure 32: T-Mobile (UK) Limited, estimated spending by IT sub-segment ($m), 2009 106
Figure 33: T-Mobile (UK) Limited, estimated spending on IT by channel (%), 2009 108

LIST OF TABLES
Table 1: Definitions: IT segments and sub segments 12
Table 2: Definitions: channels 13
Table 3: Top ten companies in the UK telecommunications industry, estimated spending on IT
($m), 2009 and 2010 15
Table 4: Top ten companies in the UK telecommunications industry, estimated spending on IT by
technology segment ($m), 2009 17
Table 5: Top ten companies in the UK telecommunications industry, estimated spending on IT by
channel ($m), 2009 19
Table 6: Verizon UK Limited, IT budget estimates (%), 2009–10 20
Table 7: Verizon UK Limited, IT budget by estimated entity (as % of overall IT budget), 2009 20
Table 8: Verizon UK Limited, estimated spending by IT segment ($m), 2009 22
Table 9: Verizon UK Limited, estimated spending by IT sub-segment ($m), 2009 24
Table 10: Verizon UK Limited, estimated spending on IT by channel ($m), 2009 26
Table 11: IT contract: Verizon UK Limited - Hewlett-Packard Co 27
Table 12: Vodafone Group PLC, IT budget estimates (%), 2009–10 29
Table 13: Vodafone Group PLC, estimated IT budget by entity (as % of overall IT budget), 2009 29
Table 14: Vodafone Group PLC, estimated spending by IT segment ($m), 2009 31
Table 15: Vodafone Group PLC, estimated spending by IT sub-segment ($m), 2009 33
Table 16: Vodafone Group PLC, estimated spending on IT by channel ($m), 2009 35
Table 17: IT contract: Vodafone Group PLC - IBM Corp 36
Table 18: IT contract: Vodafone Group PLC - Hewlett-Packard Co 38
Table 19: BT Group plc, IT budget estimates (%), 2009–10 40
Table 20: BT Group plc, estimated IT budget by entity (as % of overall IT budget), 2009 40
Table 21: BT Group plc, estimated spending by IT segment ($m), 2009 42
Table 22: BT Group plc, estimated spending by IT sub-segment ($m), 2009 44
Table 23: BT Group plc, estimated spending on IT by channel ($m), 2009 46
Table 24: IT contract: BT Group plc - Alcatel-Lucent 47
Table 25: IT contract: BT Group plc - UnitedLex 49
Table 26: IT contract: BT Group plc - RR Donnelley 51
Table 27: IT contract: BT Group plc - Convergys Corp 53
Table 28: IT contract: BT Group plc - Blue Coat Systems 55
Table 29: Telefonica Europe Plc, IT budget estimates (%), 2009–10 57
Table 30: Telefonica Europe Plc, estimated IT budget by entity (as % of overall IT budget), 2009 57
Table 31: Telefonica Europe Plc, estimated spending by IT segment ($m), 2009 59
Table 32: Telefonica Europe Plc, estimated spending by IT sub-segment ($m), 2009 61
Table 33: Telefonica Europe Plc, estimated spending on IT by channel ($m), 2009 63
Table 34: BT Global Services Ltd, IT budget estimates (%), 2009–10 64
Table 35: BT Global Services Ltd, estimated IT budget by entity (as % of overall IT budget), 2009 64
Table 36: BT Global Services Ltd, estimated spending by IT segment ($m), 2009 66
Table 37: BT Global Services Ltd, estimated spending by IT sub-segment ($m), 2009 68
Table 38: BT Global Services Ltd, estimated spending on IT by channel ($m), 2009 70
Table 39: Sony Ericsson Mobile Communications AB, IT budget estimates (%), 2009–10 71
Table 40: Sony Ericsson Mobile Communications AB, estimated IT budget by entity (as % of
overall IT budget), 2009 71
Table 41: Sony Ericsson Mobile Communications AB, estimated spending by IT segment ($m),
2009 73
Table 42: Sony Ericsson Mobile Communications AB, estimated spending by IT sub-segment
($m), 2009 75
Table 43: Sony Ericsson Mobile Communications AB, estimated spending on IT by channel ($m),
2009 77
Table 44: IT contract: Sony Ericsson Mobile Communications AB - Hewlett-Packard Co 78
Table 45: British Sky Broadcasting Group plc, IT budget estimates (%), 2009–10 80
Table 46: British Sky Broadcasting Group plc, estimated IT budget by entity (as % of overall IT
budget), 2009 80
Table 47: British Sky Broadcasting Group plc, estimated spending by IT segment ($m), 2009 82
Table 48: British Sky Broadcasting Group plc, estimated spending by IT sub-segment ($m), 200984
Table 49: British Sky Broadcasting Group plc, estimated spending on IT by channel ($m), 2009 86
Table 50: Orange Personal Communications Services Limited, IT budget estimates (%), 2009–10 87
Table 51: Orange Personal Communications Services Limited, estimated IT budget by entity (as
% of overall IT budget), 2009 87
Table 52: Orange Personal Communications Services Limited, estimated spending by IT segment
($m), 2009 89
Table 53: Orange Personal Communications Services Limited, estimated spending by IT subsegment
($m), 2009 91
Table 54: Orange Personal Communications Services Limited, estimated spending on IT by
channel ($m), 2009 93
Table 55: Cable and Wireless plc, IT budget estimates (%), 2009–10 94
Table 56: Cable and Wireless plc, estimated IT budget by entity (as % of overall IT budget), 2009 94
Table 57: Cable and Wireless plc, estimated spending by IT segment ($m), 2009 96
Table 58: Cable and Wireless plc, estimated spending by IT sub-segment ($m), 2009 98
Table 59: Cable and Wireless plc, estimated spending on IT by channel ($m), 2009 100
Table 60: IT contract: Cable and Wireless plc - Vertex 101
Table 61: T-Mobile (UK) Limited, IT budget estimates (%), 2009–10 103
Table 62: T-Mobile (UK) Limited, estimated IT budget by entity (as % of overall IT budget), 2009 103
Table 63: T-Mobile (UK) Limited, estimated spending by IT segment ($m), 2009 105
Table 64: T-Mobile (UK) Limited, estimated spending by IT sub-segment ($m), 2009 107
Table 65: T-Mobile (UK) Limited, estimated spending on IT by channel ($m), 2009 109
Table 66: IT contract: T-Mobile (UK) Limited - Infosys Technologies 110
Table 67: IT contract: T-Mobile (UK) Limited - Amdocs Ltd 112
Table 68: IT contract: T-Mobile (UK) Limited - WNS Global Services 114
Table 69: IT contract: T-Mobile (UK) Limited – Ericsson 116
Table 70: IT contract: T-Mobile (UK) Limited – Ericsson 118
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