Top 10 Companies in the UK Travel and Hospitality Industry: IT Spending Predictor 2009

Introduction

This databook provides insight into the top 10 companies in the UK travel and hospitality industry in terms of their estimated IT spend.

Scope

*Datamonitor's view of the top 10 companies in this sector and geography in terms of IT spending

*A breakdown of the estimated IT budget by technology for each of the top 10 companies

*A breakdown of the estimated IT budget by channel for each of the top 10 companies

Highlights

The top 10 companies in the UK travel and hospitality industry in terms of estimated IT spending spent the largest portion of their IT budgets on hardware, a segment that accounted for about 30% of the IT budgets among these firms. This was followed by spending on software and services.

Among the top 10 companies, a major portion of IT spending is allocated to internal IT. External services include product vendors, local resellers, telcos, systems integrators and specialist outsourcers. Internal IT alone accounted for approximately 33% of the total estimated IT spending by these companies.

Reasons to Purchase

*Understand the IT budget breakdown in various organization types and identify notable areas of allocation

*Build lists of organizations with top IT expenditure in your target markets

*Leverage IT spending pattern information to tailor account targeting based on company demographics


Report Highlights
Highlights

The top 10 companies in the UK travel and hospitality industry in terms of estimated IT spending spent the largest portion of their IT budgets on hardware, a segment that accounted for about 30% of the IT budgets among these firms. This was followed by spending on software and services.

Among the top 10 companies, a major portion of IT spending is allocated to internal IT. External services include product vendors, local resellers, telcos, systems integrators and specialist outsourcers. Internal IT alone accounted for approximately 33% of the total estimated IT spending by these companies.


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TABLE OF CONTENTS
OVERVIEW 1
Catalyst 1
Summary 1
INTRODUCTION 8
Reasons to Purchase 8
Definitions 9
UK TRAVEL AND HOSPITALITY INDUSTRY: ESTIMATED SPENDING ON IT 11
Overview 11
Estimated spending by technology segment 13
Estimated IT spending by channel 15
WILLIAM HILL PLC 17
Budget overview 17
William Hill plc, estimated spending on IT 18
William Hill plc, estimated IT spending by channel 22
CAMELOT GROUP PLC 24
Budget overview 24
Camelot Group plc, estimated spending on IT 25
Camelot Group plc, estimated IT spending by channel 29
TUI TRAVEL PLC 31
Budget overview 31
TUI Travel Plc, estimated spending on IT 32
TUI Travel Plc, estimated IT spending by channel 36
AIR BERLIN PLC 38
Budget overview 38
Air Berlin plc, estimated spending on IT 39
Air Berlin plc, estimated IT spending by channel 43
CARNIVAL PLC 45
Budget overview 45
Carnival plc, estimated spending on IT 46
Carnival plc, estimated IT spending by channel 50
MAERSK CO LTD 52
Budget overview 52
Maersk Co Ltd, estimated spending on IT 53
Maersk Co Ltd, estimated IT spending by channel 57
MITCHELLS & BUTLERS RETAIL LTD 59
Budget overview 59
Mitchells & Butlers Retail Ltd, estimated spending on IT 60
Mitchells & Butlers Retail Ltd, estimated IT spending by channel 64
SSP GROUP LTD 66
Budget overview 66
SSP Group Ltd, estimated spending on IT 67
SSP Group Ltd, estimated IT spending by channel 71
VIRGIN ATLANTIC LTD 73
Budget overview 73
Virgin Atlantic Ltd, estimated spending on IT 74
Virgin Atlantic Ltd, estimated IT spending by channel 78
HEATHROW AIRPORT LTD 80
Budget overview 80
Heathrow Airport Ltd, estimated spending on IT 81
Heathrow Airport Ltd, estimated IT spending by channel 85
APPENDIX 87
Methodology 87
Further reading 88
How to contact experts in your industry 88
Disclaimer 88


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LIST OF FIGURES
Figure 1: Travel and hospitality industry, UK, spending on IT ($m), 2008 and 2009 11
Figure 2: Travel and hospitality industry, UK, estimated spending by technology segment ($m), 2008 13
Figure 3: Travel and hospitality industry, UK, estimated spending on IT by channel ($m), 2008 15
Figure 4: William Hill plc, estimated spending by IT segment, 2008 18
Figure 5: William Hill plc, estimated spending by IT sub-segment ($m), 2008 20
Figure 6: William Hill plc, estimated spending on IT by channel, 2008 22
Figure 7: Camelot Group plc, estimated spending by IT segment, 2008 25
Figure 8: Camelot Group plc, estimated spending by IT sub-segment ($m), 2008 27
Figure 9: Camelot Group plc, estimated spending on IT by channel, 2008 29
Figure 10: TUI Travel Plc, estimated spending by IT segment, 2008 32
Figure 11: TUI Travel Plc, estimated spending by IT sub-segment ($m), 2008 34
Figure 12: TUI Travel Plc, estimated spending on IT by channel, 2008 36
Figure 13: Air Berlin plc, estimated spending by IT segment, 2008 39
Figure 14: Air Berlin plc, estimated spending by IT sub-segment ($m), 2008 41
Figure 15: Air Berlin plc, estimated spending on IT by channel, 2008 43
Figure 16: Carnival plc, estimated spending by IT segment, 2008 46
Figure 17: Carnival plc, estimated spending by IT sub-segment ($m), 2008 48
Figure 18: Carnival plc, estimated spending on IT by channel, 2008 50
Figure 19: Maersk Co Ltd, estimated spending by IT segment, 2008 53
Figure 20: Maersk Co Ltd, estimated spending by IT sub-segment ($m), 2008 55
Figure 21: Maersk Co Ltd, estimated spending on IT by channel, 2008 57
Figure 22: Mitchells & Butlers Retail Ltd, estimated spending by IT segment, 2008 60
Figure 23: Mitchells & Butlers Retail Ltd, estimated spending by IT sub-segment ($m), 2008 62
Figure 24: Mitchells & Butlers Retail Ltd, estimated spending on IT by channel, 2008 64
Figure 25: SSP Group Ltd, estimated spending by IT segment, 2008 67
Figure 26: SSP Group Ltd, estimated spending by IT sub-segment ($m), 2008 69
Figure 27: SSP Group Ltd, estimated spending on IT by channel, 2008 71
Figure 28: Virgin Atlantic Ltd, estimated spending by IT segment, 2008 74
Figure 29: Virgin Atlantic Ltd, estimated spending by IT sub-segment ($m), 2008 76
Figure 30: Virgin Atlantic Ltd, estimated spending on IT by channel, 2008 78
Figure 31: Heathrow Airport Ltd, estimated spending by IT segment, 2008 81
Figure 32: Heathrow Airport Ltd, estimated spending by IT sub-segment ($m), 2008 83
Figure 33: Heathrow Airport Ltd, estimated spending on IT by channel, 2008 85
Figure 34: Research methodology 87


LIST OF TABLES
Table 1: IT segments and sub segments 9
Table 2: Channel definitions 10
Table 3: Travel and hospitality industry, UK, estimated spending on IT ($m), 2008 and 2009 12
Table 4: Travel and hospitality industry, UK, estimated spending by technology segment ($m), 2008 14
Table 5: Travel and hospitality industry, UK, estimated spending on IT by channel ($m), 2008 16
Table 6: William Hill plc, IT budget estimates (%), 2008–09 17
Table 7: William Hill plc, IT budget by estimated entity (as % of overall IT budget), 2008 17
Table 8: William Hill plc, estimated spending by IT segment, 2008 19
Table 9: William Hill plc, estimated spending by IT sub-segment, 2008 21
Table 10: William Hill plc, estimated spending on IT by channel, 2008 23
Table 11: Camelot Group plc, IT budget estimates (%), 2008–09 24
Table 12: Camelot Group plc, estimated IT budget by entity (as % of overall IT budget), 2008 24
Table 13: Camelot Group plc, estimated spending by IT segment, 2008 26
Table 14: Camelot Group plc, estimated spending by IT sub-segment, 2008 28
Table 15: Camelot Group plc, estimated spending on IT by channel, 2008 30
Table 16: TUI Travel Plc, IT budget estimates (%), 2008–09 31
Table 17: TUI Travel Plc, estimated IT budget by entity (as % of overall IT budget), 2008 31
Table 18: TUI Travel Plc, estimated spending by IT segment, 2008 33
Table 19: TUI Travel Plc, estimated spending by IT sub-segment, 2008 35
Table 20: TUI Travel Plc, estimated spending on IT by channel, 2008 37
Table 21: Air Berlin plc, IT budget estimates (%), 2008–09 38
Table 22: Air Berlin plc, estimated IT budget by entity (as % of overall IT budget), 2008 38
Table 23: Air Berlin plc, estimated spending by IT segment, 2008 40
Table 24: Air Berlin plc, estimated spending by IT sub-segment, 2008 42
Table 25: Air Berlin plc, estimated spending on IT by channel, 2008 44
Table 26: Carnival plc, IT budget estimates (%), 2008–09 45
Table 27: Carnival plc, estimated IT budget by entity (as % of overall IT budget), 2008 45
Table 28: Carnival plc, estimated spending by IT segment, 2008 47
Table 29: Carnival plc, estimated spending by IT sub-segment, 2008 49
Table 30: Carnival plc, estimated spending on IT by channel, 2008 51
Table 31: Maersk Co Ltd, IT budget estimates (%), 2008–09 52
Table 32: Maersk Co Ltd, estimated IT budget by entity (as % of overall IT budget), 2008 52
Table 33: Maersk Co Ltd, estimated spending by IT segment, 2008 54
Table 34: Maersk Co Ltd, estimated spending by IT sub-segment, 2008 56
Table 35: Maersk Co Ltd, estimated spending on IT by channel, 2008 58
Table 36: Mitchells & Butlers Retail Ltd, IT budget estimates(%), 2008–09 59
Table 37: Mitchells & Butlers Retail Ltd, estimated IT budget by entity (as % of overall IT budget), 2008 59
Table 38: Mitchells & Butlers Retail Ltd, estimated spending by IT segment, 2008 61
Table 39: Mitchells & Butlers Retail Ltd, estimated spending by IT sub-segment, 2008 63
Table 40: Mitchells & Butlers Retail Ltd, estimated spending on IT by channel, 2008 65
Table 41: SSP Group Ltd, IT budget estimates (%), 2008–09 66
Table 42: SSP Group Ltd, estimated IT budget by entity (as % of overall IT budget), 2008 66
Table 43: SSP Group Ltd, estimated spending by IT segment, 2008 68
Table 44: SSP Group Ltd, estimated spending by IT sub-segment, 2008 70
Table 45: SSP Group Ltd, estimated spending on IT by channel, 2008 72
Table 46: Virgin Atlantic Ltd, IT budget estimates (%), 2008–09 73
Table 47: Virgin Atlantic Ltd, estimated IT budget by entity (as % of overall IT budget), 2008 73
Table 48: Virgin Atlantic Ltd, estimated spending by IT segment, 2008 75
Table 49: Virgin Atlantic Ltd, estimated spending by IT sub-segment, 2008 77
Table 50: Virgin Atlantic Ltd, estimated spending on IT by channel, 2008 79
Table 51: Heathrow Airport Ltd, IT budget estimates (%), 2008–09 80
Table 52: Heathrow Airport Ltd, estimated IT budget by entity (as % of overall IT budget), 2008 80
Table 53: Heathrow Airport Ltd, estimated spending by IT segment, 2008 82
Table 54: Heathrow Airport Ltd, estimated spending by IT sub-segment, 2008 84
Table 55: Heathrow Airport Ltd, estimated spending on IT by channel, 2008 86


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