Top 10 Companies in the UK Travel and Hospitality Industry: IT Spending Predictor 2010

Introduction
This databook provides estimates of IT spending for the top 10 companies in the UK Travel and hospitality industry. The databook is a comprehensive source of IT spending by company, including assessment by technology and channel. The databook also provides information on the IT contracts of these companies where available.

Scope of the report

* Datamonitor's view of the top 10 companies in the UK Travel and hospitality sector in terms of IT spending
* A breakdown of the estimated IT budget by technology for each of the top 10 companies
* A breakdown of the estimated IT budget by channel for each of the top 10 companies
* Details of IT services contracts by company where available

Highlights

The top 10 companies in the UK travel and hospitality industry in terms of estimated IT spending spent the largest portion of their IT budgets on services, a segment that accounted for about 26% of the IT budgets among these firms. This was followed by spending on hardware and software.

Among the top 10 companies, a major portion of IT spending is allocated to internal IT. Internal IT alone accounted for approximately 31% of the total estimated IT spending by these companies. TUI Travel PLC remained the leading company in terms of IT spending, followed by William Hill Organization Limited and Thomas Cook Group plc.

Reasons to Purchase

* Gain insight into IT budget breakdown of top10 companies in UK travel and hospitality industry and identify notable areas of allocation
* Identify organizations with top IT expenditures in your target markets
* Leverage IT spending pattern information to tailor account targeting based on company demographics
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TABLE OF CONTENTS
Catalyst 1
Summary 1
TABLE OF CONTENTS 2
LIST OF FIGURES 5
LIST OF TABLES 7
INTRODUCTION 11
Reasons to Purchase 11
Definitions 11
UK TRAVEL AND HOSPITALITY INDUSTRY: ESTIMATED SPENDING ON IT 14
Overview 14
Estimated spending by technology segment 16
Estimated IT spending by channel 18
TUI TRAVEL PLC 20
Budget overview 20
TUI Travel PLC, estimated spending on IT 21
TUI Travel PLC, estimated IT spending by channel 25
TUI Travel PLC, IT contracts 27
WILLIAM HILL ORGANIZATION LIMITED 29
Budget overview 29
William Hill Organization Limited, estimated spending on IT 30
William Hill Organization Limited, estimated IT spending by channel 34
THOMAS COOK GROUP PLC 36
Budget overview 36
Thomas Cook Group plc, estimated spending on IT 37
Thomas Cook Group plc, estimated IT spending by channel 41
Thomas Cook Group plc, IT contracts 43
MITCHELLS & BUTLERS PLC 50
Budget overview 50
Mitchells & Butlers plc, estimated spending on IT 51
Mitchells & Butlers plc, estimated IT spending by channel 55
THOMAS COOK TOUR OPERATIONS LIMITED 57
Budget overview 57
Thomas Cook Tour Operations Limited, estimated spending on IT 58
Thomas Cook Tour Operations Limited, estimated IT spending by channel 62
COMPASS CONTRACT SERVICES (U.K.) LIMITED 64
Budget overview 64
Compass Contract Services (U.K.) Limited, estimated spending on IT 65
Compass Contract Services (U.K.) Limited, estimated IT spending by channel 69
PUNCH TAVERNS PLC 71
Budget overview 71
Punch Taverns Plc, estimated spending on IT 72
Punch Taverns Plc, estimated IT spending by channel 76
MITCHELLS & BUTLERS RETAIL LIMITED 78
Budget overview 78
Mitchells & Butlers Retail Limited, estimated spending on IT 79
Mitchells & Butlers Retail Limited, estimated IT spending by channel 83
COMPASS SERVICES (U.K.) LIMITED 85
Budget overview 85
Compass Services (U.K.) Limited, estimated spending on IT 86
Compass Services (U.K.) Limited, estimated IT spending by channel 90
THE FOOTBALL ASSOCIATION PREMIER LEAGUE LIMITED 92
Budget overview 92
The Football Association Premier League Limited, estimated spending on IT 93
The Football Association Premier League Limited, estimated IT spending by channel 97
APPENDIX 99
Methodology 99
Further reading 100
Disclaimer 101

LIST OF FIGURES
Figure 1: Top ten companies in the UK travel and hospitality industry, estimated spending on IT
($m), 2009 and 2010 14
Figure 2: Top ten companies in the UK travel and hospitality industry, estimated spending by
technology segment ($m), 2009 16
Figure 3: Top ten companies in the UK travel and hospitality industry, estimated spending on IT
by channel ($m), 2009 18
Figure 4: TUI Travel PLC, estimated spending by IT segment ($m), 2009 21
Figure 5: TUI Travel PLC, estimated spending by IT sub-segment ($m), 2009 23
Figure 6: TUI Travel PLC, estimated spending on IT by channel (%), 2009 25
Figure 7: William Hill Organization Limited, estimated spending by IT segment (%), 2009 30
Figure 8: William Hill Organization Limited, estimated spending by IT sub-segment ($m), 2009 32
Figure 9: William Hill Organization Limited, estimated spending on IT by channel (%), 2009 34
Figure 10: Thomas Cook Group plc, estimated spending by IT segment (%), 2009 37
Figure 11: Thomas Cook Group plc, estimated spending by IT sub-segment ($m), 2009 39
Figure 12: Thomas Cook Group plc, estimated spending on IT by channel (%), 2009 41
Figure 13: Mitchells & Butlers plc, estimated spending by IT segment (%), 2009 51
Figure 14: Mitchells & Butlers plc, estimated spending by IT sub-segment ($m), 2009 53
Figure 15: Mitchells & Butlers plc, estimated spending on IT by channel (%), 2009 55
Figure 16: Thomas Cook Tour Operations Limited, estimated spending by IT segment, 2009 58
Figure 17: Thomas Cook Tour Operations Limited, estimated spending by IT sub-segment ($m),
2009 60
Figure 18: Thomas Cook Tour Operations Limited, estimated spending on IT by channel (%), 200962
Figure 19: Compass Contract Services (U.K.) Limited, estimated spending by IT segment (%), 200965
Figure 20: Compass Contract Services (U.K.) Limited, estimated spending by IT sub-segment
($m), 2009 67
Figure 21: Compass Contract Services (U.K.) Limited, estimated spending on IT by channel (%),
2009 69
Figure 22: Punch Taverns Plc, estimated spending by IT segment (%), 2009 72
Figure 23: Punch Taverns Plc, estimated spending by IT sub-segment ($m), 2009 74
Figure 24: Punch Taverns Plc, estimated spending on IT by channel (%), 2009 76
Figure 25: Mitchells & Butlers Retail Limited, estimated spending by IT segment (%), 2009 79
Figure 26: Mitchells & Butlers Retail Limited, estimated spending by IT sub-segment ($m), 2009 81
Figure 27: Mitchells & Butlers Retail Limited, estimated spending on IT by channel (%), 2009 83
Figure 28: Compass Services (U.K.) Limited, estimated spending by IT segment (%), 2009 86
Figure 29: Compass Services (U.K.) Limited, estimated spending by IT sub-segment ($m), 2009 88
Figure 30: Compass Services (U.K.) Limited, estimated spending on IT by channel (%), 2009 90
Figure 31: The Football Association Premier League Limited, estimated spending by IT segment,
2009 93
Figure 32: The Football Association Premier League Limited, estimated spending by IT subsegment
($m), 2009 95
Figure 33: The Football Association Premier League Limited, estimated spending on IT by channel
(%), 2009 97

LIST OF TABLES
Table 1: Definitions: IT segments and sub segments 12
Table 2: Definitions: channels 13
Table 3: Top ten companies in the UK travel and hospitality industry, estimated spending on IT
($m), 2009 and 2010 15
Table 4: Top ten companies in the UK travel and hospitality industry, estimated spending by
technology segment ($m), 2009 17
Table 5: Top ten companies in the UK travel and hospitality industry, estimated spending on IT by
channel ($m), 2009 19
Table 6: TUI Travel PLC, IT budget estimates (%), 2009–10 20
Table 7: TUI Travel PLC, IT budget by estimated entity (as % of overall IT budget), 2009 20
Table 8: TUI Travel PLC, estimated spending by IT segment ($m), 2009 22
Table 9: TUI Travel PLC, estimated spending by IT sub-segment ($m), 2009 24
Table 10: TUI Travel PLC, estimated spending on IT by channel ($m), 2009 26
Table 11: IT contract: TUI Travel PLC - T-Systems 27
Table 12: William Hill Organization Limited, IT budget estimates (%), 2009–10 29
Table 13: William Hill Organization Limited, estimated IT budget by entity (as % of overall IT
budget), 2009 29
Table 14: William Hill Organization Limited, estimated spending by IT segment ($m), 2009 31
Table 15: William Hill Organization Limited, estimated spending by IT sub-segment ($m), 2009 33
Table 16: William Hill Organization Limited, estimated spending on IT by channel ($m), 2009 35
Table 17: Thomas Cook Group plc, IT budget estimates (%), 2009–10 36
Table 18: Thomas Cook Group plc, estimated IT budget by entity (as % of overall IT budget), 200936
Table 19: Thomas Cook Group plc, estimated spending by IT segment ($m), 2009 38
Table 20: Thomas Cook Group plc, estimated spending by IT sub-segment ($m), 2009 40
Table 21: Thomas Cook Group plc, estimated spending on IT by channel ($m), 2009 42
Table 22: IT contract: Thomas Cook Group plc - IBM Corp 43
Table 23: IT contract: Thomas Cook Group plc - T-Systems 45
Table 24: IT contract: Thomas Cook Group plc - Accenture Ltd 47
Table 25: IT contract: Thomas Cook Group plc - Mahindra Satyam 48
Table 26: Mitchells & Butlers plc, IT budget estimates (%), 2009–10 50
Table 27: Mitchells & Butlers plc, estimated IT budget by entity (as % of overall IT budget), 2009 50
Table 28: Mitchells & Butlers plc, estimated spending by IT segment ($m), 2009 52
Table 29: Mitchells & Butlers plc, estimated spending by IT sub-segment ($m), 2009 54
Table 30: Mitchells & Butlers plc, estimated spending on IT by channel ($m), 2009 56
Table 31: Thomas Cook Tour Operations Limited, IT budget estimates (%), 2009–10 57
Table 32: Thomas Cook Tour Operations Limited, estimated IT budget by entity (as % of overall IT
budget), 2009 57
Table 33: Thomas Cook Tour Operations Limited, estimated spending by IT segment ($m), 2009 59
Table 34: Thomas Cook Tour Operations Limited, estimated spending by IT sub-segment ($m),
2009 61
Table 35: Thomas Cook Tour Operations Limited, estimated spending on IT by channel ($m),
2009 63
Table 36: Compass Contract Services (U.K.) Limited, IT budget estimates (%), 2009–10 64
Table 37: Compass Contract Services (U.K.) Limited, estimated IT budget by entity (as % of
overall IT budget), 2009 64
Table 38: Compass Contract Services (U.K.) Limited, estimated spending by IT segment ($m),
2009 66
Table 39: Compass Contract Services (U.K.) Limited, estimated spending by IT sub-segment
($m), 2009 68
Table 40: Compass Contract Services (U.K.) Limited, estimated spending on IT by channel ($m),
2009 70
Table 41: Punch Taverns Plc, IT budget estimates (%), 2009–10 71
Table 42: Punch Taverns Plc, estimated IT budget by entity (as % of overall IT budget), 2009 71
Table 43: Punch Taverns Plc, estimated spending by IT segment ($m), 2009 73
Table 44: Punch Taverns Plc, estimated spending by IT sub-segment ($m), 2009 75
Table 45: Punch Taverns Plc, estimated spending on IT by channel ($m), 2009 77
Table 46: Mitchells & Butlers Retail Limited, IT budget estimates (%), 2009–10 78
Table 47: Mitchells & Butlers Retail Limited, estimated IT budget by entity (as % of overall IT
budget), 2009 78
Table 48: Mitchells & Butlers Retail Limited, estimated spending by IT segment ($m), 2009 80
Table 49: Mitchells & Butlers Retail Limited, estimated spending by IT sub-segment ($m), 2009 82
Table 50: Mitchells & Butlers Retail Limited, estimated spending on IT by channel ($m), 2009 84
Table 51: Compass services (U.K.) Limited, IT budget estimates (%), 2009–10 85
Table 52: Compass services (U.K.) Limited, estimated IT budget by entity (as % of overall IT
budget), 2009 85
Table 53: Compass services (U.K.) Limited, estimated spending by IT segment ($m), 2009 87
Table 54: Compass services (U.K.) Limited, estimated spending by IT sub-segment ($m), 2009 89
Table 55: Compass services (U.K.) Limited, estimated spending on IT by channel ($m), 2009 91
Table 56: The Football Association Premier League Limited, IT budget estimates (%), 2009–10 92
Table 57: The Football Association Premier League Limited, estimated IT budget by entity (as %
of overall IT budget), 2009 92
Table 58: The Football Association Premier League Limited, estimated spending by IT segment
($m), 2009 94
Table 59: The Football Association Premier League Limited, estimated spending by IT subsegment
($m), 2009 96
Table 60: The Football Association Premier League Limited, estimated spending on IT by channel
($m), 2009 98
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