Decision Matrix: Selecting a Desktop Management Vendor (Competitor Focus)

This report provides a summary of desktop management vendors' capabilities based on a quantitative assessment of their market impact and end user sentiment, as well as the technology features that they offer. Datamonitor also provides guidance for enterprises looking to deploy desktop management solutions.

Report Highlights

There is a great degree of overlap between desktop management and IT systems management. Datamonitor envisages desktop management solutions becoming a subset of the IT systems management. This convergence will be prompted by end users' need for simplicity. Symantec will need to transform itself into a systems management vendor through better integration between Veritas, Symantec and Altiris products. The desire to reduce the complexity and number of solutions deployed in IT departments has lead to greater uptake of broad solutions. Breadth trumps vision and technology leadership in terms of its influence on end user perception of the vendors' tec
hnology.
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DATAMONITOR VIEW 1
CATALYST 1
SUMMARY 1
METHODOLOGY 1
INTRODUCTION 2
Desktop Management: the key vendors 2
ANALYSIS 3
Market Trends and Developments 3
The Desktop Management Decision Matrix 4
IBM and HP's leadership in IT systems management extends into the desktop management market 5
LANDesk is the technology leader but suffers from its relatively narrow coverage 5
Symantec could become a serious contender in the systems management and desktop management markets through its acquisition of Altiris 5
MARKET LEADERS 6
Market leaders: Technology 6
Due to the market's relative immaturity, none of the vendors has established clear technology leadership 6
The breadth and depth of a vendor's technology has more influence on market impact and user sentiment 7
Smaller vendors that are more focused on desktop management lead in terms of technology strategy 7
Market leaders: User Sentiment 8
IBM, HP and Microsoft have strong brands that enable them to lead in end user sentiment 8
Market leaders: Impact 9
HP enjoys a clear lead in market impact thanks to its fast revenue growth and large installed base 9
VENDOR ANALYSIS 10
Altiris(Symantec): Desktop Management Radar 10
Recommendation: Consider 11
LANDesk (Avocent): Desktop Management Radar 12
Recommendation: Consider 13
BMC: Desktop Management Radar 14
Recommendation: Explore 15
CA: Desktop Management Radar 16
Recommendation: Explore 17
HP :Desktop Management Radar 18
Recommendation: Shortlist 19
IBM :Desktop Management Radar 20
Recommendation: Shortlist 21
Microsoft: Desktop Management Radar 22
Recommendation: Explore 23
Novell: Desktop Management Radar 24
Recommendation: Explore 25
The convergence of desktop management and systems management will determine the market leaders 25
APPENDIX 26
Definitions 26
Datamonitor Ratings 26
Extended methodology 27
Technology 27
User sentiment 28
Market Impact 29
Further reading 29
Ask the analyst 29

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Table 1: The Desktop Management Decision Matrix 5


Figure 1: The Desktop Management Decision Matrix 4
Figure 2: Market leaders analysis: Technology 6
Figure 3: Market leaders analysis: User sentiment 8
Figure 4: Market leaders analysis: Impact 9
Figure 5: The Altiris (Symantec) Desktop Management Radar 10
Figure 6: The LANDesk (Avocent) Desktop Management Radar 12
Figure 7: The BMC Desktop Management Radar 14
Figure 8: The CA Desktop Management Radar 16
Figure 9: The HP Desktop Management Radar 18
Figure 10: The IBM Desktop Management Radar 20
Figure 11: The Microsoft Desktop Management Radar 22
Figure 12: The Novell Desktop Management Radar 24

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