Decision Matrix: Selecting a Documents & Records Management Vendor (Competitor Focus)

This report provides a summary of DRM vendors' capabilities based on a quantitative assessment of their market impact and end-user sentiment, as well as the technology features that they offer. Datamonitor also provides guidance for enterprises looking to deploy DRM solutions.

Report Highlights
The Documents and Records Management (DRM) market has undergone significant consolidation, with many major vendors acquired and product lines absorbed. IT decision makers are finding it difficult to distinguish between the various vendors in this space. On the other hand, DRM vendors are increasingly looking at ways to achieve a competitive edge.

The market for content services such as image capturing and processing is experiencing accelerated growth, and as a result, services vendors are beginning to see a strong business case to enter the DRM market. This trend is expected to continue, with many smaller independent vendors seen as likely acquisition targets.

With the DRM market now achieving a high degree of technological maturity, vendor focus on differentiation is shifting away from technology capabilities to service strengths. End-users too are expected to focus more on attributes like support quality and client engagement over factors such as portfolio depth and vertical specialization.
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DATAMONITOR VIEW 1
CATALYST 1
SUMMARY 1
MARKET DEVELOPMENTS 2
The DRM market has entered a post-consolidation phase 2
The DRM Decision Matrix 5
Market leaders: EMC (Documentum) and IBM (FileNet) 6
The challengers: Microsoft and Open Text 6
The prospects: Interwoven, Morse, Tower Software (HP) and Vignette 6
MARKET LEADERS 8
Market leaders: technology 8
Market leaders: user sentiment 9
Market leaders: impact 11
VENDOR ANALYSIS 12
EMC: DRM radars 12
Recommendation: shortlist 13
IBM: DRM radars 14
Recommendation: shortlist 15
Interwoven: DRM radars 16
Recommendation: explore 17
Microsoft: DRM radars 18
Recommendation: consider 19
Morse: DRM radars 20
Recommendation: explore 20
Open Text: DRM radars 22
Recommendation: consider 23
Tower Software (HP): DRM radars 24
Recommendation: explore 25
Vignette: DRM radars 26
Recommendation: explore 27
EXTENDED VENDOR ANALYSIS 28
Oracle: DRM summary 28
CONCLUSION 31
Support for government and regulatory standards is seen as a pre-requisite for success 31
Service quality and customer support quality emerge as key user perception influencers 31
The market may yet see another wave of consolidation with large ERP vendor involvement 31
APPENDIX 33
Summary scores 33
Datamonitor ratings 33
Methodology 33
Extended methodology 34
Technology 34
User sentiment 34
Market impact 35
Standards and compliance frameworks 35
Further reading 36
Ask the analyst 36
Datamonitor consulting 36
Disclaimer 36
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Table 1: Functional food and drinks market value (US$ millions), by region, 2002-2012 2
Table 2: US functional food and drink market value (US$ millions), by claimed health benefit, 2002-2012 3
Table 3: US functional food and drink market value (US$ millions), by product category, 2002-2012 7
Figure 1: DRM Decision Matrix* 5
Figure 2: Market leaders analysis: technology 8
Figure 3: Market leaders analysis: user sentiment 9
Figure 4: Market leaders analysis: market impact 11
Figure 5: EMC DRM radars 12
Figure 6: IBM DRM radars 14
Figure 7: Interwoven DRM radars 16
Figure 8: Microsoft DRM radars 18
Figure 9: Morse DRM radars 20
Figure 10: Open Text DRM radars 22
Figure 11: Tower Software DRM radars 24
Figure 12: Vignette DRM radars 26
Figure 13: Datum DRM radars 29
Figure 14: Objective DRM radars 30
Figure 15: User priority rankings (priority rating on a scale of 1 to 100) 31
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