Decision Matrix: Selecting a Managed Network Services Vendor (Competitor Focus)

The MNS Decision Matrix illustrates the competitive dynamics within the MNS market and guides business decision makers to select a provider based on its services strength, reputation among large and mid-market customers, and impact in the market. Datamonitor provides a holistic view of service providers' capabilities and recommends those you should explore, consider and, moreover, shortlist.

Report Highlights
Datamonitor views the MNS market as extremely competitive, particularly among large telecommunications providers and conglomerate systems integrators. The most successful providers are those with a combination of excellent portfolio capacity, quality of services, customer relationship management and global reach, and solid financial stability.

While the vast majority of MNS revenue is driven by large enterprise customers, small to mid-sized enterprises are increasingly seeking out MNS as their networks also become more complex and difficult to manage. However, mid-market user sentiment varies to that of large enterprises.

Managed network services will continue to align with business objectives, although providers must adopt a more focused go-to-market approach and improve their execution capabilities for future success.
[Studien Infos ausblenden]

DATAMONITOR VIEW 1
CATALYST 1
SUMMARY 1
MARKET DEVELOPMENTS 2
MNS are aligning with business objectives 2
More capability is being added to the network 2
Convergence of technology, providers and services is on the rise 3
An increasingly global MNS market presents challenges 4
MNS is not just for large enterprises 4
Pricing pressures are mounting 5
MNS Decision Matrix 6
Shortlist: AT&T, BT Global Services, HP Services, IBM Global Technology Services 8
Consider: CSC, Orange Business Services, Vanco, Verizon Business 9
Explore: Cable & Wireless, Deutsche Telecom (T-Systems), Dimension Data, Fujitsu Services, THUS 10
Bridging the satisfaction gap between SMEs and enterprises 10
MARKET LEADERS 13
Market leaders: services 13
Market leaders: user sentiment 14
Market leaders: market impact 16
VENDOR ANALYSIS 18
AT&T: MNS radars 18
Recommendation: shortlist 19
BT Global Services: MNS radars 20
Recommendation: shortlist 21
Cable & Wireless: MNS radars 22
Recommendation: explore 23
Computer Sciences Corp: MNS radars 24
Recommendation: consider 25
Deutsche Telecom (T-Systems): MNS radars 26
Recommendation: explore 27
Dimension Data: MNS radars 28
Recommendation: explore 29
Fujitsu Services: MNS radars 30
Recommendation: explore 31
HP Services: MNS radars 32
Recommendation: shortlist 33
IBM Global Technology Services: MNS radars 34
Recommendation: shortlist 35
Orange Business Services: MNS radars 36
Recommendation: consider 37
THUS: MNS radars 38
Recommendation: explore 39
Vanco: MNS radars 40
Recommendation: consider 41
Verizon Business: MNS radars 42
Recommendation: consider 43
An increasingly co-dependent MNS market calls for a more focused go-to-market approach 44
APPENDIX 45
Summary Scores: 45
Datamonitor Ratings 46
Acronyms 46
Extended Methodology 47
Services 47
User Sentiment 47
Market Impact 48
Methodology 50
Further reading 50
Ask the analyst 50
Datamonitor consulting 50
Disclaimer 50
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Table 1: Providers profiled in the MNS Decision Matrix 6
Table 2: MNS Decision Matrix 8
Table 3: MNS Decision Matrix - provider total average scores (weighted) summary 45
Table 4: Satisfaction gap between SME and total MNS user base - average provider scores summary 45
Figure 1: MNS Decision Matrix 7
Figure 2: SME market sentiment (user sentiment scores only) 11
Figure 3: Market leaders analysis: services 13
Figure 4: Market leaders analysis: user sentiment 15
Figure 5: Market leaders analysis: market impact 16
Figure 6: AT&T MNS radars 18
Figure 7: BT Global Services MNS radars 20
Figure 8: Cable & Wireless MNS radars 22
Figure 9: CSC MNS radars 24
Figure 10: Deutsche Telecom (T-Systems) MNS radars 26
Figure 11: Dimension Data MNS radars 28
Figure 12: Fujitsu Services MNS radars 30
Figure 13: HP Services MNS radar 32
Figure 14: IBM Global Technology Services MNS radars 34
Figure 15: Orange Business Services MNS radars 36
Figure 16: THUS MNS Radars 38
Figure 17: Vanco MNS radars 40
Figure 18: Verizon Business MNS radars 42
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