Decision Matrix: Selecting an IT Systems Management Vendor (Competitor Focus)

This report provides a summary of IT systems management vendors' capabilities based on a quantitative assessment of their market impact and end user sentiment, as well as the technology features that they offer. Datamonitor also provides guidance for enterprises looking to deploy IT systems management solutions.

Report Highlights
Both HP and IBM have been very innovative in terms of technology and have coupled their impressive technology breadth with thought leadership and customer focus. IBM maintains a lead with regards to very advanced features and IT concepts, while HP has been better at tapping into the rapidly growing SME market.

BMC has significant technology strengths in areas such as configuration management, interoperability, scalability and monitoring. BMC is particularly strong in mainframe management, which is its most mature solution and it is also on the forefront of CMDB development.

Novell's ZENWorks offering has many key strengths that can serve enterprises with specific requirements well. Any enterprise with an environment that includes mixed virtualized and non-virtualized environments will benefit greatly from Novell's solution, so will enterprises that require extensive Linux management.
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DATAMONITOR VIEW 1
CATALYST 1
SUMMARY 1
METHODOLOGY 1
INTRODUCTION 2
IT systems management: the key vendors 2
ANALYSIS 3
Market trends and developments 4
The demand for power management solutions and 'green IT' is growing rapidly 4
The extensive use of virtualization will lead to greater demand for effective virtualization management 4
The convergence of IT networks and telecommunications networks is extending the reach of ITSM solutions 4
Application management will focus on ensuring quality and speed of service rather than availability 4
ITSM solutions are best placed to provide enterprises with auditing and governance functionality 5
Service management increases the value of ITSM by allowing enterprises to measure the benefit of IT 5
The IT systems management Decision Matrix 6
HP and IBM are clear market leaders in terms of technology and market impact 7
CA has yet to transform its technology strength into market impact and positive user sentiment 7
Microsoft has made significant advances in its technology and is gradually approaching the market leaders 7
BMC has an impressive offering and will continue to compete effectively, particularly around BSM 7
Symantec's Altiris family of products will serve as the glue that binds its various ITSM point products 8
MARKET LEADERS 9
Market leaders: Technology 9
HP and IBM are clear technology leaders, with CA a close second 10
BMC's technology competes with CA, HP and IBM in certain areas 10
Microsoft and Symantec have significantly improved their offerings but still lag behind the top vendors 10
Administration and reporting features are a key opportunity for improvement and differentiation 10
Market leaders: User Sentiment 11
Unsurprisingly, IBM is the overall leader in terms of mindshare 11
EMC has impressed end-users with its product quality, client engagement and support 12
HP has good overall end-user sentiment but it needs to improve its client engagement and vertical messaging 12
Novell's customers rate its product quality and customer support very highly 12
End-users require a greater degree of vertical specialization in ITSM solutions 12
Market leaders: Impact 13
CA, HP and IBM lead in market impact, with CA enjoying the largest historical installed base 13
HP has significantly outperformed the market in terms of revenue growth 14
VENDOR ANALYSIS 15
BMC: IT systems management radar 15
Recommendation: Consider 16
CA: IT systems management radar 17
Recommendation: Consider 18
EMC: IT systems management radar 19
Recommendation: Explore 20
Fujitsu: IT systems management radar 21
Recommendation: Explore 22
HP: IT systems management radar 23
Recommendation: Shortlist 24
IBM :IT systems management radar 25
Recommendation: Shortlist 26
Microsoft: IT systems management radar 27
Recommendation: Explore 28
Novell: IT systems management radar 29
Recommendation: Explore 30
Symantec: IT systems management radar 31
Recommendation: Explore 32
Technology breadth and vision are key features of market leadership 33
Effeciency and rationalization will continue to drive ITSM investments 33
Power and cooling management will bring ITSM and facilities management together 33
Vendors will benefit from highlighting their auditing and governance capabilities 33
APPENDIX 34
Definitions 34
Datamonitor ratings 34
Extended methodology 35
Technology 35
User sentiment 35
Market impact 36
Further reading 37
Ask the analyst 37
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Table 1: Firstsource Solutions - Headline Facts 2
Table 2: Recent Mergers and Acquisitions 6
Figure 1: The global IT systems management market is expected to approach $14bn by 2012 3
Figure 2: The IT systems management Decision Matrix 6
Figure 3: Market leaders analysis: Technology 9
Figure 4: Market leaders analysis: User sentiment 11
Figure 5: Market leaders analysis: Impact 13
Figure 6: The BMC IT Systems Management Radar 15
Figure 7: The CA IT systems management radar 17
Figure 8: The EMC IT systems management radar 19
Figure 9: The Fujitsu IT systems management radar 21
Figure 10: The HP IT systems management radar 23
Figure 11: The IBM IT systems management radar 25
Figure 12: The Microsoft IT systems management radar 27
Figure 13: The Novell IT systems management radar 29
Figure 14: The Symantec IT systems management radar 31
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