Decision Matrix: Selecting a Voice/Data Convergence Vendor (Competitor Focus)

Voice/data convergence technologies are beginning to mature and are becoming more widely adopted by enterprises. At the same time vendors are consolidating in order to gain a stronger market position. This report aims to help enterprises select a vendor based on its technology strength, reputation among customers, and impact in the market.



Report Highlights
Demand is increasing for a better range of features for the unified communications aspect of voice/data convergence due to changing workforce patterns and staff becoming more mobile. At the same time IP telephony solutions continue to mature and vendors are now offering a variety of IP PBX based solutions. Adoption of voice/data convergence is increasing, albeit gradually, and traditional telephony and TDM PBXs are slowly being phased out. Datamonitor's Technology Trends survey shows that 60% of the 1,000 enterprises interviewed in 2007 have deployed some form of IP telephony, with 40% having an IP PBX in place. Although there has been much consolidation in the voice/data convergence market, there is still room for innovation and non-traditional communications vendors to play a part in any developments. Both IBM and Microsoft have entered the market and are likely to pose a threat to the other vendors with their unified communications solutions.


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DATAMONITOR VIEW 1
CATALYST 1
SUMMARY 1
ANALYSIS 2
Market Trends 2
Adoption is increasing steadily and enterprises are migrating in stages 2
Mergers and acquisitions are rife 2
The focus has shifted from hardware to software and services 3
Microsoft and IBM have burst into the unified communications market 3
IBM 3
Microsoft 4
The Voice/Data Convergence Competitors 5
Voice/Data Convergence Decision Matrix 6
Market leaders: Avaya, Cisco, Nortel, Siemens (SEC) 7
The challengers: Alcatel-Lucent, ShoreTel and Ericsson 8
MARKET LEADERS 9
Market leaders: technology 9
Market leaders: user sentiment 10
Market leaders: impact 11
VENDOR ANALYSIS 13
Alcatel-Lucent: voice/data convergence radars 13
Recommendation: consider 14
Avaya: voice/data convergence radars 15
Recommendation: shortlist 16
Cisco: voice/data convergence radars 17
Recommendation: shortlist 18
Ericsson: voice/data convergence radars 19
Recommendation: consider 20
Interactive Intelligence: voice/data convergence radars 21
Recommendation: explore 22
NEC: voice/data convergence radars 23
Recommendation: explore 24
Nortel: voice/data convergence radars 25
Recommendation: shortlist 26
ShoreTel: voice/data convergence radars 27
Recommendation: consider 28
Siemens Enterprise Communications: voice/data convergence radars 29
Recommendation: shortlist 30
Teleware: voice/data convergence radars 31
Recommendation: explore 32
SUMMARY 33
Consolidation has led to the four largest vendors taking the leading positions 33
APPENDIX 34
Summary scores 34
Definitions 34
Datamonitor Ratings 35
Extended Methodology 35
Technology Assessment 35
End-User Sentiment 36
Market Impact 37
Methodology 37
Further reading 38
Ask the analyst 38
Datamonitor consulting 38
Disclaimer 38

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Table 1: Voice/data convergence Decision Matrix* 7
Table 2: Voice/data convergence Decision Matrix - vendor scores summary 34


Figure 1: Voice/data convergence Decision Matrix 6
Figure 2: Market leaders: technology 9
Figure 3: Market leaders: end-user sentiment 10
Figure 4: Market leaders: market impact 12
Figure 5: The Alcatel-Lucent voice/data convergence radars 13
Figure 6: The Avaya voice/data convergence radars 15
Figure 7: The Cisco voice/data convergence radars 17
Figure 8: The Ericsson voice/data convergence radars 19
Figure 1: The Interactive Intelligence voice/data convergence radars 21
Figure 10: The NEC voice/data convergence radars 23
Figure 11: The Nortel voice/data convergence radars 25
Figure 12: The ShoreTel voice/data convergence radars 27
Figure 13: The Siemens voice/data convergence radars 29
Figure 14: The Teleware voice/data convergence radars 31

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