Demand for IT services in the domestic Russian market

The demand for IT services will be driven by the major technology initiatives underway in the telecoms, banking and public sectors. A large number of opportunities are now arising from regions outside the traditional markets of Moscow and St. Petersburg.

Report Highlights
Ensuring that technology investments drive competitive advantage, and that technology spend is not all absorbed by routine and non-differentiating technology, is more important than ever. Developing repeatable assets, new approaches to service innovation and moving into adjacent segments are all being tried - as are many other approaches. What is clear is that selecting the right markets to focus on is more important than ever.
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In a nutshell
Ovum view
Key messages
Russia overview
Background
Demand-side analysis
By vertical
The banking, telecoms and public sectors are driving IT services demand in Russia
Banking
Initiatives to upgrade core banking systems will drive demand for infrastructure and application services
Increasing M&A activities will drive demand for integration services
Initiatives to curb banking card fraud and bank account hacking are driving demand for security services
Healthcare
Opportunities for infrastructure and application services
Further expansion of telemedicine will spur demand for a range of ICT services
Logistics and transport
Modernisation of the logistics and transport segments will drive demand for ICT services
Increasing technology adoption in the aviation segment with the introduction of e-ticketing in Russia
Manufacturing
The need to upgrade enterprise IT systems will drive demand for application and infrastructure services
The need to rein in costs is driving demand for supply chain optimisation applications
Public sector
Favourable government initiatives are expected to promote growth in the IT industry
Initiatives to develop an integrated e-government model will drive demand for ICT services
Widespread adoption of open source software will drive the demand for related support services
The push to improve IT education is expected to drive demand for infrastructure and support services
Initiatives to increase PC penetration across Russia will drive demand for networking and infrastructure services
Retail
ICT service demand will rise with the entry of foreign retailers
Growth of e-commerce will spur demand for application and security services
Telecommunications
The full rollout of 3G services in Russia will drive demand for ICT services
Consolidation among telecoms operators will drive demand for integration services
Telecoms operators’ initiatives to improve customer service will heighten demand for IT services
Demand by service line
Overview
Trends in applications services
The need to maintain competitiveness is driving demand for enterprise applications
Demand for software-as-a-service (SaaS) will be driven by the need to rein in costs
Trends in infrastructure service
Increasing cases of online fraud and identity theft are driving enterprise expenditure on security services
The need to standardise infrastructure and systems is driving demand for systems integration services
Trends in BPO services
Supply-side analysis
Overview
Vendor strategies
Adopt a partnership approach to circumvent resource limitations in bidding for public sector contracts
Acquisitions are an effective means of building geographical presence
Target verticals such as financial services and telecoms that are open to outsourcing their IT requirements
Vendors are investing in training employees to overcome the lack of English language skills
The top ten IT services vendors in Russia
Local players
National Computer Corporation
TechnoServ
Sitronics
IBS Group
CROC
Softline
I.T. Co
Compulink Group
Optima Group
FORS Development Centre
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Table 1: Summary of IT services drivers by vertical
Table 2: Russian IT services: player rankings (excluding captive businesses)
Table 3: NCC Group’s revenues and profits
Table 4: Analysis of NCC Group’s core activities
Table 5: Analysis of TechnoServ’s core activities
Table 6: Sitronics’ revenues and profits
Table 7: Analysis of Sitronics’ core activities
Table 8: IBS Group’s revenues and profits
Table 9: Analysis of IBS Group’s core activities
Table 10: CROC’s revenues and profits
Table 11: Analysis of CROC’s core activities
Table 12: Softline’s revenues and profits
Table 13: Analysis of Softline’s core activities
Table 14: Analysis of I.T. Co’s core activities
Table 15: Compulink’s revenues and profits
Table 16: Analysis of Compulink’s core activities
Table 17: Optima’s revenues and profits
Table 18: Analysis of Optima’s core activities
Table 19: Analysis of FORS’ core activities
List of Figures
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