| |
IC MARKET TRACKING® Callcenter in Deutschland 2005
Interconnection Consulting
den Gesamtmarkt nach Umsatz, Bruttocalls, Offshoring, Servicearten, Branchen
/ das Marktumfeld (alle relevanten Indikatoren, die den Markt beeinflussen)
/ die zukünftige Entwicklung und Trends (Prognosen für den Gesamtmarkt und Marktsegmente auf Basis eines ökonometrischen Indikatorenmodells)
/ d
|
2005 |
2.500,00€ |
| |
Can India's Dramatic Contact Center Growth Be Sustained (Market Focus)
Datamonitor
India's growing middle class and increasing consumer purchasing power Growing IT budgets among Indian firms Increasing penetration of IP vs. that of TDM An overview of distributed and hosted contact center models in India / /
|
2007 |
1.895,00$ |
| |
The Challenges Posed by China's Rise in Contact Centers (Market Focus)
Datamonitor
Growing IT spending among Chinese firms Contact centers' increasing role in government and communications markets The growing importance of consolidating and standardizing systems in China Why certain vendors will have more success in China / /
|
2007 |
1.895,00$ |
| |
The Challenges of Doing Business in Developed Contact Center Markets in Asia-Pacific (Market Focus)
Datamonitor
Australia's saturated market has consulting and multi-channel opportunities Vendors need to harness Japan's growth in particular contact center markets to reap rewards Korean investors display conservative buying behaviours despite innovative channel ideas
|
2007 |
1.895,00$ |
| |
Contact Centers in Australia and New Zealand
Datamonitor
All market forecasts are from 2004 to 2009 inclusive. All agent position and technology spending data is segmented by size-band and vertical market. Spending data for inbound routing hardware and software, outbound, workforce management, quality monitoring, agent analytics and eLearning.
|
2007 |
1.295,00$ |
| |
Contact Center Markets and Technologies Databook for Other CALA
Datamonitor
An overview of contact center technology trends in Other CALA Broken down by 12 different verticals across five different sizebands
|
2007 |
1.295,00$ |
| |
Contact Center Markets and Technology Databook for India
Datamonitor
An overview of contact center technology trends in India Broken down by 12 different verticals across five different sizebands
|
2007 |
1.295,00$ |
| |
Contact Center Markets and Technologies Databook for CALA
Datamonitor
An overview of contact center technology trends in CALA Broken down by 12 different verticals across five different sizebands
|
2007 |
1.295,00$ |
| |
Contact Center Markets and Technologies Databook for Mexico
Datamonitor
An overview of contact center technology trends in Mexico Broken down by 12 different verticals across five different sizebands
|
2007 |
1.295,00$ |
| |
Contact Center Markets and Technologies Databook for China
Datamonitor
An overview of contact center technology trends in China Broken down by 12 different verticals across five different sizebands
|
2007 |
1.295,00$ |
| |
Contact Center Databook for SE Asia
Datamonitor
An overview of contact center technology trends in SE Asia Broken down by 12 different verticals across five different sizebands
|
2007 |
1.295,00$ |
| |
Contact Center Markets and Technologies Databook for MEA
Datamonitor
An overview of contact center technology trends in MEA Broken down by 12 different verticals across five different sizebands
|
2007 |
1.295,00$ |
| |
Contact centers in Argentina
Datamonitor
All market forecasts are from 2005 to 2010 inclusive. All agent position and technology spending data is segmented by size-band and vertical market. Spending data for inbound routing hardware and software, outbound, workforce management, quality monitoring, agent analytics and eLearning.
|
2007 |
1.295,00$ |
| |
Contact Center Markets and Technologies Databook for Russia
Datamonitor
An overview of contact center technology trends in Russia Broken down by 12 different verticals across five different sizebands
|
2007 |
1.295,00$ |
| |
Contact Center Markets and Technologies Databook for Korea
Datamonitor
An overview of contact center technology trends in Korea Broken down by 12 different verticals across five different sizebands
|
2007 |
1.295,00$ |
| |
The Middle East - bringing the vendors to the contact center mountain (Review Report)
Datamonitor
The Middle East: cash rich, services poor (Market Focus) How to profit from contact centers in the Middle East (Strategy Focus) Middle Eastern contact center technology insight (Technology Focus)
|
2007 |
3.395,00$ |
| |
Contact center outsourcing demand - trends to 2012 (Databook)
Datamonitor
An overview of offshore markets serving North America An overview of offshore markets serving Western Europe An overview of offshore markets serving Australia / New Zealand / /
|
2007 |
1.295,00$ |
| |
The future of customer facing technology in the outsourced contact center (Review Report)
Datamonitor
The role of IVR in the outsourced contact center Multichannel contact center environments and how outsourcers can increase customer face time How the at home agent phenomenon continues to grow in outsourced contact centers
|
2007 |
3.395,00$ |
| |
Contact center worlds collide (Technology Focus)
Datamonitor
There is room for non-traditional call center technology in Middle Eastern greenfield sites IVR roars into action but may not be successful if cultural sensitivities can not be resolved A groundswell in system convergence will impact contact centers Workforce optimization applications will gain trac
|
2007 |
1.895,00$ |
| |
Leveraging the IVR Self-service Phenomenon in Contact Center Outsourcing (Strategy Focus)
Datamonitor
An overview of the growth of IVR voice business solutions and the principal reasons for this expansion A description of the ways in which contact center outsourcers can use IVR solutions as a means of ensuring quality in their customer care initiatives How contact center outsourcers can save on over
|
2007 |
1.895,00$ |
| |
How to profit from contact centers in the Middle East (Strategy Focus)
Datamonitor
Reform in the Middle East leads to opportunities for vendors but challenges lie ahead To succeed in the Middle East vendors must be aware of cultural and technological challenges Middle Eastern contact centers demand high-end solutions and professional services Contact center vendors should explore
|
2007 |
1.895,00$ |
| |
Customer management and contact centers BPO: global market forecast model (Interactive Model)
Datamonitor
This interactive model offers the most comprehensive and up-to-date view of the revenue opportunity in Customer Management and Contact Centers BPO. The model provides forecasts for
|
2007 |
1.000,00$ |
| |
Horizontal Contact Center Outsourcing Trends to 2012 (Review Report)
Datamonitor
Overview of regional variances in contact center functional outsourcing In-depth analysis of the future of inbound customer services and outbound marketing & sales Strategic recommendations related to developing an optimal horizontal service mix / /
|
2007 |
3.395,00$ |
| |
Theme 2: Outsourced contact center functions predicting an uncertain future (Executive presentation)
Datamonitor
Business updates are presentations that update you on our market forecasts, competitive trends and changes in end-user needs. Please contact your account manager for details. / /
|
2007 |
1.895,00$ |
| |
Market Share: Insight into the Contact Center Universe 2007
Datamonitor
Datamonitor conducted market research with a number of contact center vendors, some of whom are included in this analysis. / Shipment data, revenue estimations and market penetration were obtained and modelled against Datamonitor's own market share data (IMTC0040); / Datamonitor has categorized i
|
2007 |
1.895,00$ |
| |
Extending Customer Contact Across The Enterprise (Market Focus)
Datamonitor
This brief highlights the key features of virtualization and it's role within the broader enterprise on a global basis Datamonitor explains the key benefits and challenges associated with virtualizing customer service. Agent position data for remote worker types is presented with growth figures t
|
2007 |
1.895,00$ |
| |
Utilizing SIP And Presence To Enable Contact Center Virtualization (Review Report)
Datamonitor
In the market section of this report the nature and benefits of virtualization are explored with market sizing and forecasts. The strategy focus in this report highlights the sales, planning, deployment and partnering opportunities for vendors of virtualization solutions. Virtualization technologies
|
2007 |
3.395,00$ |
| |
Integrating The Contact Center And The Enterprise (Strategy Focus)
Datamonitor
Virtualization solutions are relatively new and require a specialized approach to selling and deployment. This brief highlights four areas which will direct impact the success of vendors in this market. Sales, partnering, planning & new market entrants. Project discovery and planning is discussed to
|
2007 |
1.895,00$ |
| |
The Reality of Virtual Contact Centers (Technology Focus)
Datamonitor
/ The centralization of IT in the contact center can generate efficiency in the whole organization. / Silos in the organization breed inconsistent customer information which can be harmful to an organization's brand. / The complexities of virtualization, in respect to risks, costs, and agent d
|
2007 |
1.895,00$ |
| |
Shifts in Vertical Outsourcing: new markets mean new challenges (Executive Presentation)
Datamonitor
/ Business updates are presentations that update you on our market forecasts, competitive trends and changes in end-user needs.
|
2007 |
1.895,00$ |
| |
The Future of Vertical Investment in Contact Center Outsourcing (Review Report)
Datamonitor
/ / Overview of regional variances in contact center vertical outsourcing A discussion of mature vertical markets and their needs in contact center outsourcing A discussion of emerging vertical markets and their needs in contact center outsourcing A quantitative overview of the global and regional
|
2007 |
3.395,00$ |
| |
Contact Cente Opimization (Review Report)
Datamonitor
/ / This report comprehensively explores the market, technology and strategies critical to success in contact center optimization. Global in scope, and across verticals this report also includes end-user sentiment data. Reaching the next level means having the best information. This report analyze
|
2007 |
3.395,00$ |
| |
Contact Center Optimization Technologies (Technology Focus)
Datamonitor
/ / This brief looks at the role of IP and virtualized customer service in the evolution of contact center optimization tools. New optimization technologies including speech analytics and desktop optimization are highlighted and analyzed. The extension of optimization solutions outside of the cont
|
2007 |
1.895,00$ |
| |
Surviving The Optimization Evolution (Strategy Focus)
Datamonitor
Strategy in the contact center optimization space has never been so important. Consolidation, technology evolution, and growing customer interest all demand a rethink of vendors&
|
2007 |
1.895,00$ |
| |
Contact Center Markets and Technologies Databook for France
Datamonitor
All market forecasts are from 2005 to 2010 inclusive All agent position and technology spending data is segmented by size-band and vertical market Spending data for inbound routing hardware and software, outbound and workforce management / /
|
2007 |
1.295,00$ |
| |
Contact Center Markets and Technology Databook for Germany
Datamonitor
All market forecasts are from 2005 to 2010 inclusive All agent position and technology spending data is segmented by size-band and vertical market Spending data for inbound routing hardware and software, outbound and workforce management / /
|
2007 |
1.295,00$ |
| |
Contact center outsourcing functionality - trends to 2012 (Databook)
Datamonitor
The size of the horizontal outsourced contact center function market in North America by country The size of the horizontal outsourced contact center function market in EMEA by major location The size of the horizontal outsourced contact center function market in APAC by major location The size of t
|
2007 |
1.295,00$ |
| |
Contact Center Markets and Technologies Databook for Other Eastern Europe
Datamonitor
All market forecasts are from 2005 to 2010 inclusive. All agent position and technology spending data is segmented by size-band and vertical market. Spending data for inbound routing hardware and software, outbound and workforce management. / /
|
2007 |
1.295,00$ |
| |
Identifying Sub-Markets in the Global Speech Applications Market to 2012 (Databook)
Datamonitor
This databook examines and quantifies the trends in speech applications across the globe. It isolates trends by industry, by region, and by customer type, showing the areas in which speech application growth is strongest. / /
|
2007 |
1.295,00$ |
| |
Contact Center Markets and Technologies databook for Benelux
Datamonitor
All market forecasts are from 2005 to 2010 inclusive. All agent position and technology spending data is segmented by size-band and vertical market. Spending data for inbound routing hardware and software, outbound and workforce management. / /
|
2007 |
1.295,00$ |
| |
Contact Center Markets and Technologies Databook for USA
Datamonitor
All market forecasts are from 2005 to 2010 inclusive. All agent position and technology spending data is segmented by size-band and vertical market. Spending data for inbound routing hardware and software, outbound and workforce management. / /
|
2007 |
1.295,00$ |
| |
Contact Center Markets and Technologies Databook for Nordics
Datamonitor
All market forecasts are from 2005 to 2010 inclusive. All agent position and technology spending data is segmented by size-band and vertical market. Spending data for inbound routing hardware and software, outbound and workforce management. / /
|
2007 |
1.295,00$ |
| |
Contact Center Markets and Technology Databook for North America
Datamonitor
All market forecasts are from 2005 to 2010 inclusive. All agent position and technology spending data is segmented by size-band and vertical market. Spending data for inbound routing hardware and software, outbound and workforce management. / /
|
2007 |
1.295,00$ |
| |
Contact Center Market and Technologies Databook for EMEA
Datamonitor
All market forecasts are from 2005 to 2010 inclusive. All agent position and technology spending data is segmented by size-band and vertical market. Spending data for inbound routing hardware and software, outbound and workforce management. / /
|
2007 |
1.295,00$ |
| |
Contact Center Markets and Technologies Databook for UK
Datamonitor
All market forecasts are from 2005 to 2010 inclusive. All agent position and technology spending data is segmented by size-band and vertical market. Spending data for inbound routing hardware and software, outbound and workforce management. / /
|
2007 |
1.295,00$ |
| |
Contact Center Markets and Technologies Databook for New EU 12
Datamonitor
All market forecasts are from 2005 to 2010 inclusive. All agent position and technology spending data is segmented by size-band and vertical market. Spending data for inbound routing hardware and software, outbound and workforce management. / /
|
2007 |
1.295,00$ |
| |
Contact Center Markets and Technology Databook for Italy
Datamonitor
All market forecasts are from 2005 to 2010 inclusive. All agent position and technology spending data is segmented by size-band and vertical market. Spending data for inbound routing hardware and software, outbound and workforce management. / /
|
2007 |
1.295,00$ |
| |
Contact Center Databook for Canada
Datamonitor
All market forecasts are from 2005 to 2010 inclusive. All agent position and technology spending data is segmented by size-band and vertical market. Spending data for inbound routing hardware and software, outbound and workforce management. / /
|
2007 |
1.295,00$ |
| |
Contact Center Markets and Technologies Databook for Spain
Datamonitor
All market forecasts are from 2005 to 2010 inclusive. All agent position and technology spending data is segmented by size-band and vertical market. Spending data for inbound routing hardware and software, outbound and workforce management. / /
|
2007 |
1.295,00$ |
| |
Remote Workers and the Contact Center (Databook)
Datamonitor
Forecasts agent position growth for remote workers in the contact center to 2010. Breaks the function of remote workers into home-workers, branch workers and back-office / knowledge workers. / /
|
2007 |
1.295,00$ |
| |
