In a downturn, local government needs ECM for transformation

The economic downturn and its effects mean government organisations will have to transform in order to address the 'perfect storm' of increased demands and reduced income. ECM technologies facilitate faster and better decision making in support of this.

Report Highlights

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Executive summary
In a nutshell
Ovum view
Challenging economic circumstances demand transformation
Expectations change over time
Rising expectations drive transformation
Customer expectations
Management and other stakeholder expectations
Transformation requires faster and better decisions (and done more cheaply)
Improved service delivery
The best decision requires the best information
Decisions are complex and a matter of record
ECM and information management
ECM is more than a solution looking for a problem
ECM: a potpourri of technologies
Local government needs to be more like McDonald’s
ECM is only one piece of the transformation jigsaw
Vision of delivering better services, faster
Employee buy-in to deliver better services
Enablement
Organisational change
ECM deployment
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List of Tables
Table 1: Products within an ECM portfolio
List of Figures
Figure 1: The transformation jigsaw
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