Enterprise Search and Retrieval - Unlocking the Organisation’s Potential

The information required for business operations and decision-making, both structured information and socalled ‘unstructured’ information, is dispersed across the organisation itself, across business partners, and across the Internet. It is no longer possible (if it ever was) for people to aggregate and synthesise everything that is relevant to make a particular business decision. At the same time, there are the twin challenges of an increased pace of change in organisations whether they are businesses, government, or not-for-profits, and the expanding compliance and litigation agenda, which requires all organisations to deliver requested information within strict time limits.

Getting the right information to the right person, or process, at the right time, is essential to deliver an agile and flexible organisation, which can exploit its corporate information assets, and meets its requirements for compliance. Abstracted search and retrieval tools with high levels of intelligence and automation, driven by business processes, are essential to address those challenges.

Benefits for organisations include:
More efficient operations.
Faster response to customers.
Greater awareness of customer requirements and opportunities.
More rapid development of goods and services.
Compliance with disclosure aspects of legislation and regulations.
Effective information sharing – exploiting the organisation’s knowledge capital.
Discovery of knowledge experts.
Acting as a stimulus for innovation.

We have seen search and retrieval solutions deployed at a department, or even a divisional level, often as extensions of ECM or other enterprise applications such as Customer Relationship Management (CRM). However, this still leaves big gaps in the scope of relevant information that can be identified and retrieved. Butler Group believes that those organisations which take the holistic view of search and retrieval at the enterprise level, i.e. ESR, will have a competitive advantage over those who do not.
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Section 1: Management Summary 9
1.1 Management Summary 11
Section 2: Business Issues 17
2.1 Report Objectives and Structure 19
2.2 Extracting Value Through ESR 20
2.3 Search and Risk Management 23
2.4 Examining Vertical Business Issues 27
Section 3: Technology Features 37
3.1 Types of Search and Their Function 39
3.2 Foundation Technologies 42
3.3 Desktop Search Tools 50
3.4 Search Within Business Applications 51
Section 4: Architectures and Models 55
4.1 Enterprise Search Architecture and Integration 57
4.2 Interpreting Search Results 64
4.3 Deployment Roadmap for Search and Retrieval 68
Section 5: Market Analysis 73
5.1 Market Overview 75
5.2 ESR – The Next Three Years 78
5.3 The Impact of Web Search 82
Section 6: Tables 85
6.1 Butler Group Enterprise Search and Retrieval Features Matrix 87
6.2 Butler Group Enterprise Search and Retrieval Product Capability Diagrams 98
6.3 Butler Group Enterprise Search and Retrieval Market Lifecycle Ratings 102
Section 7: Vendor Comparisons 107
7.1 Vendor Comparison Methodology 109
7.2 Comparison of Vendor Strategies 110
Section 8: Technology Audits 117
Autonomy – Intelligent Data Operating Layer (IDOL) version 7 119
Convera – RetrievalWare v8.1 and Excalibur 129
Endeca – Information Access Platform Version 4.8 139
FAST Search and Transfer – FAST ESP v5 149
Google Inc. – Google Search Appliance 4.6 with OneBox for Enterprise, and
Google Toolbar for Enterprise 159
IBM – WebSphere Information Integrator OmniFind Edition v 8.3 169
Microsoft – SharePoint Server and SharePoint Server for Search 2007 177
Oracle – Oracle Secure Enterprise Search 10g Release 10.1.6 187
Section 9: Product Profiles 197
9.1 Introduction to Product Profiles 199
9.2 Product Profiles 199
Active Navigation 199
APR Smartlogik – Semaphore 201
Cognos 203
Coveo 204
Cryoserver 204
dtSearch 205
EasyAsk 205
Section 9: Product Profiles
Factiva – Factiva Search 2.0 206
Hummingbird – Hummingbird Enterprise 208
Information Builders 210
Inxight 210
ISYS 211
Memex 212
Mindbreeze 212
Mondosoft 213
Northern Light 213
Open Text – Discovery Server 214
SAP – SAP Enterprise Search 215
Vignette – Enterprise Content Management 217
Vivisimo 219
WebSideStory 219
ZANTAZ – Introspect 220
Section 10 – Enterprise Desktop Search Tools 223
10.1 The Case for Desktop Search Tools 225
10.2 Enterprise Desktop Search Tools 226
Section 11 – Glossary 229
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