1. NORTH AMERICA
USA
• Major Retailers Online Delivery Performance as Competitive Advantage, 2010
• Survey on most efficient Delivery Options and Offering for increasing Online Sales, 2010
• Preferred Delivery Destination of Online Shoppers, in %, 2010
• Assessment of the Free-Shipping Day during Holiday E-Commerce Sales in 2010
• Share of Free Shipping Orders during Holiday E-Commerce Sales, in %, 2010
• New Delivery Concept of Amazon, 2011
• Ecological Shipping Service of Amazon, 2010
• International Delivery of GAP, 2010
• Shipping Strategy of Macy’s, 2011
• Shipping Strategy of Sears, 2010
• Store-Pickup Program of American Apparel, 2010
• Distribution Strategy of Borders, 2011
• Delivery Cooperation of BrandsMart, 2010
• Free Shipping Program of ShopRunner, 2010
Canada
• Survey on Online Consumer Preferences regarding Shipping and Return Services, 2010
2. SOUTH AMERICA
Brazil
• Logistics Investments of Total Express, 2011
• Logistics Investments of Correios, 2011
• Acquisition of “Direct” by Logistics Company Tegma, 2011
3. WESTERN EUROPE
UK
• Detailed Facts on Online offered Delivery Options, including Number of Delivery Options, Possibility of Delivery Date Selection
• Detailed Facts on Online Delivery Costs, including Delivery Costs 2006-2009, Extra Costs for Express Delivery
• Detailed Facts on Online Delivery Flexibility, including In-Store Delivery
• Detailed Information on Online Delivery Information Services, 2009, including Tracking Options
• Detailed Information on Online Delivery Performance, including Duration of Delivery, Delivery within promised Time Frame
• Free Delivery Service of Amazon UK
France
• Most important Delivery Options and Features of Online Orders, in %, 2008
• Logistics Investments of 3 Suisses, 2011
• E-Commerce Activities of TNT Express and Adrexo Colis, 2010
Spain
• International Delivery of Zara, 2010
Italy
• Logistics Carriers utilized by Internet Shops, in %, 2010
Netherlands
• Satisfaction of Dutch Online Shoppers with E-Commerce Delivery, 2009
Belgium
• Delivery Methods used in B2C E-Commerce, in %, 2009
4. CENTRAL EUROPE
Germany
• Market Share of Postal Companies regarding Online Shops, in %, 2010
• Satisfaction with Online Delivery Service regarding different Aspects, in % of Online Shops, 2010
• Logistics Expansion of Amazon, 2011
• E-Commerce Solutions of DHL, 2010
• Cooperation of DHL and ePages, 2010
Austria
• Logistics Operations of Media Markt, 2011
Switzerland
• Delivery Surcharges of Online Shops, by Product Category, in %, 2010
5. SCANDINAVIA
Sweden
• Expectations for Delivery Time of Distance Selling, incl. E-Commerce, in %, 2009
Norway
• Expectations for Delivery Time of Distance Selling, incl. E-Commerce, in %, 2009
Finland
• Expectations for Delivery Time of Distance Selling, incl. E-Commerce, in %, 2009
Denmark
• Online Delivery Methods used, in %, Q3 2010
• Satisfaction with online Delivery Services, in %, Q3 2010
• Expectations for Delivery Time of Distance Selling, incl. E-Commerce, in %, 2009
6. EASTERN EUROPE
Russia
• Expansion of Euroset-Logistic, 2010
Poland
• Logistic Companies used by Internet Shops, in %, 2009
Turkey
• New Logistics Center of Markafoni, 2010
7. ASIA
Japan
• Cooperation of Yahoo! Japan and Taobao, 2010
• Food Delivery of Amazon, 2010
South Korea
• Used Delivery Services of B2C E-Commerce Orders, in %, 2009-2010
China
• Logistics Problems within E-Commerce, 2011
• Express Delivery vs. E-Commerce Market; including Revenue from Express Deliveries, in RMB billion, January 2010 & January 2011
• Warehouse and Logistics Plans of Alibaba, 2011
• Strategic Delivery Agreement of Alibaba, 2010
• New Distribution Center of Alibaba (Taobao), 2011
• Logistics Investments of 360buy.com, 2011
• Logistics and Delivery Activities of Dangdang.com, 2011
• Cooperation of UPS and AliExpress, 2010
• New Service for eBay Sellers of Webgistix, 2010
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