Table of Contents 2
Table OF FIGURES 3
TABLES 4
Executive Summary 5
Industry analysis 5
Industry definition 5
Research highlights 5
Market Value 6
Market Segmentation-Services 7
Market Segmentation-Geography 8
Five Forces Analysis 9
Summary 9
Buyer power 11
Supplier power 13
New entrants 15
Substitutes 17
Rivalry 19
Top 10 Companies Landscape 21
Top 10 Companies Landscape 21
McDonald's Corporation 23
Compass Group PLC 23
Sodexo 23
Carnival 23
Marriott International, Inc. 23
Accor 23
Yum! Brands, Inc. 23
Starbucks Corporation 23
Darden Restaurants, Inc. 24
Starwood Hotel & Resorts Worldwide, Inc. 24
Revenue analysis 25
Financial performance analysis 27
Operating profit analysis 28
Net profit analysis 29
Ratio analysis 30
Company Reports 32
McDonald's Corporation 32
Company overview 32
Business description 32
SWOT analysis 33
Strengths 33
Weaknesses 34
Opportunities 34
Threats 35
Recent developments 36
Compass Group PLC 38
Company overview 38
Business description 38
SWOT analysis 39
Strengths 39
Weaknesses 40
Opportunities 40
Threats 40
Recent developments 41
Sodexo 42
Company overview 42
Business description 42
SWOT analysis 43
Strengths 43
Weaknesses 43
Opportunities 44
Threats 45
Recent developments 45
Carnival 47
Company overview 47
Business description 47
SWOT analysis 49
Strengths 49
Weaknesses 49
Opportunities 50
Threats 50
Recent developments 51
Marriott International, Inc. 52
Company overview 52
Business description 52
SWOT analysis 53
Strengths 53
Weaknesses 54
Opportunities 55
Threats 56
Recent developments 57
Accor 59
Company overview 59
Business description 59
SWOT analysis 60
Strengths 60
Weaknesses 61
Opportunities 61
Threats 62
Recent developments 63
Yum! Brands, Inc. 65
Company overview 65
Business description 65
SWOT analysis 66
Strengths 66
Weaknesses 68
Opportunities 68
Threats 69
Recent developments 69
Starbucks Corporation 71
Company overview 71
Business description 71
SWOT analysis 72
Strengths 72
Weaknesses 73
Opportunities 73
Threats 74
Recent developments 75
Darden Restaurants, Inc. 76
Company overview 76
Business description 76
SWOT analysis 77
Strengths 77
Weaknesses 78
Opportunities 79
Threats 79
Recent developments 80
Starwood Hotel & Resorts Worldwide, Inc. 81
Company overview 81
Business description 81
SWOT analysis 82
Strengths 82
Weaknesses 83
Opportunities 84
Threats 85
Recent developments 85
Financial Analysis 87
McDonald's Corporation 87
Compass Group PLC 90
Sodexo 93
Carnival 96
Marriott International, Inc. 99
Accor 102
Yum! Brands, Inc. 105
Starbucks Corporation 108
Darden Restaurants, Inc. 111
Starwood Hotel & Resorts Worldwide Inc. 114
APPENDIX 117
List of Tables
Table 1: Global consumer services market, $ billion, 2004-08 6
Table 2: Global consumer services market segmentation-services, % share 2008 7
Table 3: Global consumer services market segmentation-geography, % share 2008 8
Table 4: Turnover of global top 10 consumer services companies, $ million, FY2008 21
Table 5: Revenue growth of global top 10 consumer services companies, 2006-08 25
Table 6: Key financials of global top 10 consumer services companies, FY2008 27
Table 7: Key industry-specific ratios 30
Table 8: McDonald's-Financial and operational highlights, 2004-08 ($ million) 87
Table 9: McDonald's-Key industry specific ratios, 2004-08 89
Table 10: Compass Group-Financial and operational highlights, 2004-08 ($ million) 90
Table 11: Compass Group-Key industry specific ratios, 2004-08 92
Table 12: Sodexo-Financial and operational highlights, 2004-08 ($ million) 93
Table 13: Sodexo-Key industry specific ratios, 2004-08 95
Table 14: Carnival-Financial and operational highlights, 2004-08 ($ million) 96
Table 15: Carnival-Key industry specific ratios, 2004-08 98
Table 16: Marriott International-Financial and operational highlights, 2004-08 ($ million) 99
Table 17: Marriott International-Key industry specific ratios, 2004-08 101
Table 18: Accor-Financial and operational highlights, 2004-08 ($ million) 102
Table 19: Accor-Key industry specific Ratios, 2004-08 104
Table 20: Yum Brands-Financial and operational highlights, 2004-08 ($ million) 105
Table 21: Yum Brands-Key industry specific Ratios, 2004-08 107
Table 22: Starbucks Corporation-Financial and operational highlights, 2004-08 ($ million) 108
Table 23: Starbucks Corporation-Key industry specific ratios, 2004-08 110
Table 24: Darden Restaurants-Financial and operational highlights, 2004-08 ($ million) 111
Table 25: Darden Restaurants-Key industry specific ratios, 2004-08 113
Table 26: Starwood-Financial and operational highlights, 2004-08 ($ million) 114
Table 27: Starwood-Key industry specific ratios, 2004-08 116
List of Figures
Figure 1: Global consumer services market, $ billion, 2004-08 6
Figure 2: Global consumer services market segmentation-services, % share 2008 7
Figure 3: Global consumer services market segmentation-geography, % share 2008 8
Figure 4: Forces driving competition in the global consumer services market 9
Figure 5: Drivers of buyer power in the global consumer services market 11
Figure 6: Drivers of supplier power in the global consumer services market 13
Figure 7: Factors influencing the likelihood of new entrants in the global consumer services market 15
Figure 8: Factors influencing the threat of substitutes in the global consumer services market 17
Figure 9: Drivers of degree of rivalry in the global consumer services market 19
Figure 10: Turnover of global top 10 consumer services companies, $ million, FY2008 22
Figure 11: Revenue growth of global top 10 consumer services companies, 2006-08 26
Figure 12: Operating profit analysis, FY2008 28
Figure 13: Net profit analysis, FY2008 29
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