Global delivery locations - Focus on Egypt (Analyst Insight)

Egypt's outsourcing capabilities have grown rapidly in recent years, especially in the contact center market. Datamonitor assesses the pros and cons of including Egypt in a global sourcing strategy

Report Highlights
Egypt appears to be a quality destination for scalable English language requirements in contact center and technical support work, offering competitive costs and a convenient time zone for Europe just one hour time difference from central Europe and two hours from the UK.

Egypt's lack of experience in higher level BPO and KPO work and the infancy of its ITO capabilities means that for the moment, it will have to build from small scale projects to demonstrate its potential with major enterprises. To reduce its unemployment rate it may find it easier to concentrate on more scalable contact center prospects.
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Table of Contents 2
CURRENT POSITION OF EGYPT'S OUTSOURCING SECTOR 3
Competitive snapshot of BPO and IT services in Egypt 3
Multinationals with captive operations in Egypt 3
Outsourcing providers currently in Egypt 3
EGYPTIAN COST ANALYSIS 5
Low labor costs, competitive business costs 5
EGYPTIAN EDUCATION OVERVIEW 6
Language capabilities in Egypt 7
INFRASTRUCTURE 8
Telecommunications 8
Transport 8
Energy 8
Real Estate 8
EGYPTIAN ECONOMIC AND POLITICAL ENVIRONMENT 9
Economy 9
Red tape 9
Security issues 9
Corruption 10
CONCLUSIONS 11
Excellent language skills at a low cost 11
Strong government support 11
Global recession may stop companies using untried locations 11
Lack of experience in higher level processes 11
APPENDIX 12
Ask the analyst 12
Datamonitor consulting 12
Disclaimer 12
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Table 1: Corruptions Perception Index 2008 (selected outsourcing destinations) 10
Figure 1: Split of Egyptian graduates by subject 2008 6
Figure 2: Annual graduate pool for BPO industry in Egypt by language capability 2008 7
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