The Global Outlook for Hosted Speech and DTMF Services Through 2012 (Market Focus)

The market for hosted and premise-based managed speech and DTMF services continues to gain traction as more customers demand deployment flexibility and quicker ROI.

Report Highlights


Globally, North America (NA) is the largest market for hosted speech and DTMF services, and customers have the widest range of provider choice. Revenues for hosted speech services are greatest in NA, and North American enterprises are willing to look to hosted providers for more elaborate solutions than is the case elsewhere. Global spending on hosted speech and DTMF services will grow from $3.2 billion in 2006 to reach $4.2 billion by 2012 at a five-year CAGR of 4.9% from 2007-2012.
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DATAMONITOR VIEW 1
CATALYST 1
SUMMARY 1
METHODOLOGY 1
ANALYSIS 2
Adoption of Voice-XML is leading to an expansion of the hosting landscape 2
Snapshot of the NA market for hosted speech and DTMF services 3
Snapshot of the EMEA market for hosted speech and DTMF services 5
Snapshot of the APAC and CALA markets for hosted speech and DTMF services 6
Voice-XML opens the playing field for hosted IVR services 8
Accelerated data circulation is creating a market for multi-tenant / on-demand hosting 9
Growing need for capacity and multi-tenant services for hosted IVR 10
Incumbents' desire for dedicated ports 11
Speech application sophistication is having an influence over hosting decisions 11
Ownership of the application to take center stage 11
APPENDIX 13
Definitions 13
Premise-based managed services 13
Premise-based traditional 13
Hosted 13
ASR (automatic speech recognition) 13
Applications 13
Contact centers 13
Dual tone multi-frequency (DTMF) 14
Interactive voice response (IVR) 14
Open-standards 14
Platform 14
Services 15
Roadmap/strategic blueprint 15
Requirements/discovery 15
Project management 15
Systems integration and implementation 15
Modifications one year out 15
Voice-XML 15
Further reading 16
Ask the analyst 16

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Table 1: Spending on hosted speech and DTMF services by region, 2006-2012 3
Table 2: Spending on hosted speech and DTMF services by region and proportion, 2006-2012 3
Table 3: Spending on hosted speech and DTMF services in NA, 2006-2012 4
Table 4: Spending on hosted speech and DTMF services in EMEA, 2006-2012 6
Table 5: Spending on hosted speech and DTMF services in APAC, 2006-2012 7
Table 6: Spending on hosted speech and DTMF services in CALA, 2006-2012 8


Figure 1: Spending on hosted speech and DTMF services by region, 2006-2012 2
Figure 2: Spending on hosted speech and DTMF services in NA, 2006-2012 4
Figure 3: Spending on hosted speech and DTMF services in EMEA, 2006-2012 5
Figure 4: Spending on hosted speech and DTMF services in APAC, 2006-2012 7
Figure 5: Spending on hosted speech and DTMF services in CALA, 2006-2012 8

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