TABLE OF CONTENTS
Catalyst 1
Summary 1
INTRODUCTION 5
Reasons to purchase 5
GLOBAL OUTSOURCED IT SERVICES MARKET, 2006–13 7
Overview 7
Outsourced IT services market, vendor share analysis 9
Market revenues by service lines, 2009 11
ILO AND SUPPORT SERVICES 12
Market revenues 2006–13 12
ILO and support service, vendor share analysis 14
PROJECT SERVICES & ALO 16
Market revenues 2006–13 16
Global project services and ALO market, vendor share analysis 18
BUSINESS PROCESS OUTSOURCING (BPO) 20
Market revenues 2008–13 20
Business Process Outsourcing (BPO), vendor share analysis 22
APPENDIX 24
Currency calculation 24
Treatment of revenues 24
Treatment of mergers & acquisitions 24
Further reading 25
Disclaimer 25
LIST OF FIGURES
Figure 1: Global outsourced IT services market, revenue ($ billion) and growth (%), 2006–09 7
Figure 2: Global outsourced IT services market, revenue ($ billion) and growth (%), 2009–13 8
Figure 3: Global outsourced IT services market, vendor share (top 10, %), 2009 9
Figure 4: Global outsourced IT services market, revenue by segment (%), 2009 11
Figure 5: Global ILO and support services, revenue ($ billion) and growth (%), 2006–13 12
Figure 6: Global ILO and support service, vendor share (top, 10 %), 2009 14
Figure 7: Global project services and ALO market, revenue ($ billion) and growth %, 2006–13 16
Figure 8: Global project services and ALO market, vendor share (top 10, %), 2009 18
Figure 9: Global BPO, revenue ($ billion) and growth (%), 2006–13 20
Figure 10: Global BPO, vendor share (top 10, %), 2009 22
LIST OF TABLES
Table 1: Infrastructure-led outsourcing (ILO) and support services: definitions 5
Table 2: Project services and application-led outsourcing: definitions 6
Table 3: Business process outsourcing (BPO): definitions 6
Table 4: Global outsourced IT services market, vendor share ($ billion and %), 2009 10
Table 5: Global ILO and support services, revenue ($ billion) and growth (%), 2006–13 13
Table 6: Global ILO and support service, vendor share ($ billion and %), 2009 15
Table 7: Global project services and ALO market, revenue ($ billion) and growth %, 2006–13 17
Table 8: Global project services and ALO market, vendor share ($ billion and %), 2009 19
Table 9: Global BPO, revenue ($ billion) and growth (%), 2006–13 21
Table 10: Global BPO, vendor share ($ billion and %), 2009 23
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