Executive Summary 7
Industry analysis 7
Industry definition 7
Research highlights 7
Market Value 8
Market Segmentation: Category 9
Market Segementation: Geography 10
Five Forces Analysis 11
Summary 11
Buyer power 12
Supplier power 13
New entrants 14
Substitutes 15
Rivalry 16
Top 10 Companies Landscape 17
Revenue analysis 21
Financial performance analysis 23
Company Reports 27
Hewlett-Packard Company 27
International Business Machines Corporation 35
Microsoft Corporation 43
Oracle Corporation 51
Google Inc. 58
Accenture Ltd 68
Computer Sciences Corporation 76
Xerox Corporation 87
SAP AG 95
Capgemini S.A. 106
Financial Analysis 115
Hewlett-Packard Company 115
International Business Machines Corporation 118
Microsoft Corporation 121
Oracle Corporation 124
Google Inc. 127
Accenture Ltd 130
Computer Sciences Corporation 133
Xerox Corporation 136
SAP AG 139
Capgemini S.A. 142
APPENDIX 145
TABLE OF FIGURES
Figure 1: Global software and services industry group, $bn, 2005–09 8
Figure 2: Global software and services industry group segmentation: category, % share, by value, 2009 9
Figure 3: Global software and services industry group segmentation: geography, % share, by value, 2009 10
Figure 4: Forces driving competition in the global software and services industry group, 2009 11
Figure 5: Drivers of buyer power in the global software and services industry group 12
Figure 6: Drivers of supplier power in the global software and services industry group 13
Figure 7: Factors influencing the likelihood of new entrants in the global software and services industry group 14
Figure 8: Factors influencing the threat of substitutes in the global software and services industry group 15
Figure 9: Drivers of degree of rivalry in the global software and services industry group 16
Figure 10: Turnover of global top 10 software and services companies, $m, FY2009 18
Figure 11: Revenue growth of global top 10 software and services companies , 2007–09 22
Figure 12: Operating profit analysis, FY2009 24
Figure 13: Net profit analysis, FY2009 25
TABLES
Table 1: Global software and services industry group, $bn, 2005–09 8
Table 2: Global software and services industry group segmentation: category, % share, by value, 2009 9
Table 3: Global software and services industry group segmentation: geography, % share, by value, 2009 10
Table 4: Turnover of global top 10 global software and services companies, $m, FY2009 17
Table 5: Revenue growth of global top 10 software and services companies, $m, 2007–09 21
Table 6: Key financials of global top 10 software and services companies, FY2009 23
Table 7: Key industry specific ratios, FY2009 26
Table 8: HP: financial and operational highlights, 2005–09 ($m) 115
Table 9: HP: key industry specific ratios, 2005–09 117
Table 10: IBM: financial and operational highlights, 2005–09 ($m) 118
Table 11: IBM: key industry specific ratios, 2005–09 120
Table 12: Microsoft: financial and operational highlights, 2006–10 ($m) 121
Table 13: Microsoft: key industry specific ratios, 2006–10 123
Table 14: Oracle: financial and operational highlights, 2006–10 ($m) 124
Table 15: Oracle: key industry specific ratios, 2006–10 126
Table 16: Google: financial and operational highlights, 2005–09 ($m) 127
Table 17: Google: key industry specific ratios, 2005–09 129
Table 18: Accenture: financial and operational highlights, 2005–09 ($m) 130
Table 19: Accenture: Key industry specific ratios, 2005–09 132
Table 20: CSC—Financial and operational highlights, 2006–10 ($m) 133
Table 21: CSC: key industry specific ratios, 2006–10 135
Table 22: Xerox: financial and operational highlights, 2005–09 ($m) 136
Table 23: Xerox: key industry specific ratios, 2005–09 138
Table 24: SAP: financial and operational highlights, 2005–09 ($m) 139
Table 25: SAP: key industry specific ratios, 2005–09 141
Table 26: Capgemini: financial and operational highlights, 2005–09 ($m) 142
Table 27: Capgemini: key industry specific ratios, 2005–09 144
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