IT Governance - Managing Portfolios, Projects, Processes, and People

Whether an organisation views IT as a strategic capability involving significant investment, or purely as a support service to be delivered at minimal cost, the reality is that all are dependent on information systems as an integral part of many business processes.

Effective IT Governance is therefore essential to ensure that the delivery of IT services meets the requirements of the business, and policies and procedures must be in place to guide investment decisions, provide visibility into project progress, assess and mitigate risk, and measure the return against strategic objectives.

Report Highlights

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Section 1: Management Summary 9
1.1 Management Summary 11
Section 2: Business Issues 17
2.1 Report Introduction 19
2.2 The Purpose of IT Governance 20
2.3 The Three Roles of IT 25
2.4 IT Performance and Capability 29
2.5 Business and IT Alignment 33
2.6 Measuring IT Benefits 36
2.7 Risk Management and Security 40
2.8 Compliance 43
Section 3: Technology Capabilities 49
3.1 Portfolio Management 51
3.2 Project Management 53
3.3 IT Process Management 55
3.4 Financial Management 57
3.5 Resource Management 60
3.6 Reporting 63
3.7 Deployment 65
3.8 IT Performance Management 67
3.9 IT Investment Management 69
3.10 Change Management 72
3.11 Enterprise Architecture 74
Section 4: Methods and Implementation 77
4.1 IT Governance Structures 79
4.2 IT Governance and Management Frameworks 83
4.3 Selecting IT Standards 88
4.4 Implementing IT Governance 91
Section 5: Market Analysis 97
5.1 Market Dynamics 99
5.2 Vendor Comparisons 102
5.3 Future Directions 107
Section 6: Tables 111
6.1 Butler Group Project Portfolio Management Features Matrix 113
6.2 Butler Group Project Portfolio Management Product Capability Diagrams 136
6.3 Butler Group Project Portfolio Management Market Lifecycle Ratings 141
Section 7: Technology Audits 145
Borland – Tempo 147
Business Engine – Business Engine Network v6.0 157
CA – CA Clarity PPM 8 167
Compuware – Changepoint Version 11 177
Hewlett-Packard – HP Project and Portfolio Management Center Release 7.0 185
IBM – Rational Portfolio Manager 197
Planview – Planview Enterprise 9 207
Primavera – Primavera PPM V5.0 217
Serena – Mariner 227
Section 8: Vendor Profiles 237
Alinean 239
Artemis 240
Atlantic Global 241
CA 243
IBM 244
MEGA 245
Microsoft 246
Oracle 247
SAP 248
SAS 249
SeaQuation 250
Serena 251
Telelogic 252
Troux Technologies 253
Section 9: Glossary 255
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