TABLE OF CONTENTS
OVERVIEW 1
Catalyst 1
Summary 1
INTRODUCTION 6
Elements forecast 6
Inflation 7
Exchange rates 7
Reasons to purchase 7
MANAGED AND HOSTED IP VOICE SERVICES MARKET FORECAST 9
Revenue forecast by service ($m) 9
Revenue forecast by vertical 11
Extensions forecast, year end (000s) 13
IP CENTREX SERVICE FORECAST 15
Revenue forecast by business size 15
Revenue forecast by industry vertical ($m) 17
HOSTED IP PBX SERVICE FORECAST 19
Revenue forecast by business size 19
Revenues forecast by industry vertical ($m) 21
MANAGED IP PBX SERVICE FORECAST 23
Revenue forecast by business size 23
Revenue forecast by industry vertical ($m) 25
COMPARATIVE ANALYSIS: EUROPE AND SWEDEN 27
Service revenues ($m) 27
Extensions, year end (000s) 29
GLOBAL MARKET DEVELOPMENT SCENARIO 31
Market development scenario: availability by geography 31
Market development scenario: service providers 32
Market development scenario: market demand and sectors 33
Market development scenario: technology and platforms 34
Market development scenario: pricing 36
APPENDIX 37
Forecast methodology 37
Further reading 39
Disclaimer 39
LIST OF FIGURES
Figure 1: Managed and hosted IP voice services, Sweden, revenues by service ($m), 2008–14 9
Figure 2: Managed and hosted IP voice services, Sweden, revenues by industry vertical ($m), 2008–14 11
Figure 3: Managed and hosted IP voice services extensions, Sweden, year end (000s), 2008–14 13
Figure 4: IP centrex service, Sweden, revenues by business size ($m), 2008–14 15
Figure 5: IP centrex service, Sweden, revenues by industry vertical ($m), 2008–14 17
Figure 6: Hosted IP PBX service, Sweden, revenues by business size ($m), 2008–14 19
Figure 7: Hosted IP PBX service, Sweden, revenues by industry vertical ($m), 2008–14 21
Figure 8: Managed IP PBX service, Sweden, revenues by business size ($m), 2008–14 23
Figure 9: Managed IP PBX service, Sweden, revenues by industry vertical ($m), 2008–14 25
Figure 10: Managed and hosted IP voice services, Europe, revenues by country ($m), 2008–14 27
Figure 11: Managed and hosted IP voice services, Europe, extensions by country, year end (000s), 2008–14 29
Figure 12: Flowchart of forecast methodology 38
LIST OF TABLES
Table 1: Managed and hosted IP voice service definitions 8
Table 2: Managed and hosted IP voice services, Sweden, revenues by service ($m), 2008–14 10
Table 3: Managed and hosted IP voice services, Sweden, revenues by industry vertical ($m), 2008–14 12
Table 4: Managed and hosted IP voice services extensions, Sweden, year end (000s), 2008–14 14
Table 5: IP centrex service, Sweden, revenues by business size ($m), 2008–14 16
Table 6: IP centrex service, Sweden, revenues by industry vertical ($m), 2008–14 18
Table 7: Hosted IP PBX service, Sweden, revenues by business size ($m), 2008–14 20
Table 8: Hosted IP PBX service, Sweden, revenues by industry vertical ($m), 2008–14 22
Table 9: Managed IP PBX service, Sweden, revenues by business size ($m), 2008–14 24
Table 10: Managed IP PBX service, Sweden, revenues by industry vertical ($m), 2008–14 26
Table 11: Managed and hosted IP voice services, Europe, revenues by country ($m), 2008–14 28
Table 12: Managed and hosted IP voice services, Europe, extensions by country, year end (000s), 2008–14 30
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