| |
Kundenkarten – Kundenkartenprogramme erfolgreich gestalten
absatzwirtschaft, Verlagsgruppe Handelsblatt GmbH
Um die Attraktivität unterschiedlicher Ausgestaltungsformen von Kundenkartenprogrammen und ihre Erfolgswirkungen zu untersuchen bezieht die Studie des Instituts für Marketing der U
|
2007 |
350,47€ |
| |
Potenzialanalyse Kundensegmentierung
Faktenkontor GmbH
Kostenmanagement
/ Kundenmanagement
/ Innovationsmanagement
/ Prozessmanagement
/ Transformationsmanagement
/ Risikomanagement
/ Kooperationsmanagement
|
2006 |
63,00€ |
| |
Kundenbindung im Internet - Ergebnisse einer empirischen Studie
Institut für Handelsforschung an der Universität zu Köln
Verbundangebote / Kundenkarten / Newsletter / Kundenbindung / Online-Marketing /
|
2004 |
15,09€ |
| |
Ursachen der Kundenbindung (Teilstudie Kundenmonitor Assekuranz 2003)
YouGovPsychonomics AG
Untersucht wurden: 19 Versicherer, 4 Bausparkassen, 3 Mobilfunkanbieter, 3 Automobilhersteller, 3 Supermarktketten sowie 3 beliebte Reiseziele (Italien, Mallorca, Österreich). / Einbezug des psychonomics-Bindungsdreiecks mit den zentralen Dimensionen "Zuneigung" (Personen und Marke), "Vernunft"
|
2003 |
2.500,00€ |
| |
Aktives Schadenmanagement aus Kundensicht
YouGovPsychonomics AG
Wahrnehmung des üblichen Regulierungsverfahrens / Vor- und Nachteile alternativer Regulierungskonzepte aus Kundensicht / Conjointanalytische Überprüfung der Akzeptanz alternativer Regulierungskonzepte / Hinweise für die ideale Ausgestaltung alternativer Regulierungsmodelle /
|
2002 |
349,00€ |
| |
Beschwerdemanagement (Teilstudie des Kundenmonitors Assekuranz 2002)
YouGovPsychonomics AG
Teilstudie des Kundenmonitors Assekuranz 2002 / Repräsentative Untersuchung zum Thema Beschwerdemanagement in der Assekuranz (2.500 Befragte) / Wesen von Kundenbeschwerden aus Kundensicht / Beschwerdeanlässe / Zufriedenheit mit der Beschwerdebehandlung / Erwartungen an die Reaktion des Versicherers
|
2002 |
2.500,00€ |
| |
CRM - Regionalmarketing (Teilstudie des Kundenmonitors Assekuranz 2001)
YouGovPsychonomics AG
Bestandsaufnahme: Wie häufig werden Kunden von ihren Versicherern kontaktiert - differenziert a) nach persönlicher Betreuung, Telefonanruf, Brief, e-Mail sowie b) nach Hauptversicherer vs. alle Versicherer. / Wo liegt die "Schmerzgrenze" des Kunden und wo liegen die Chancen des Versicherers, was di
|
2001 |
2.000,00€ |
| |
Global SaaS-based CRM Market 2009-2013
Globaler Software als Service (SaaS) - basiert auf Kundenbeziehungsmanagement-Markt 2009-2013
Infiniti Research Limited
SaaS (Software-as-a-Service)-based Customer Relationship Management (CRM) is an on-demand deployment of CRM software, where the user can access the software through license or leas
|
2010 |
1.500,00$ |
| |
Industry Solutions Guide: Selecting a CRM Vendor in the Higher Education Market (Competitor Focus)
Datamonitor
Identifies which technology vendors higher education institutions should 'shortlist" when considering the purchase of a CRM solutionProvides a comparative technology assessment of the CRM solutions offered by leading vendors in the higher education marketIdentifies which CRM solution providers have
|
2010 |
3.395,00$ |
| |
On-demand CRM: Global Market Forecast Model to 2014 (Interactive Model)
Datamonitor
IntroductionDatamonitor's on-demand Customer Relationship Management (CRM) market forecast model provides a comprehensive assessment of revenue opportunities for on-demand CRM tech
|
2010 |
3.395,00$ |
| |
Global Customer Relationship Management (CRM) Marketing Automation Software Market 2008-2012
Globaler Marketing-Automatisierung-Softwaremarkt für Kundenbeziehungsmanagement (CRM) 2008-2012
Infiniti Research Limited
Customer Relationship Management (CRM) Marketing Automation software automates marketing processes; including campaign execution, lead qualification distribution, brand management,
|
2009 |
1.125,00$ |
| |
Customer Relationship Management (CRM) Market in China 2008-2012
Markt für Kundenbeziehungsmanagement (CRM) 2008-2012
Infiniti Research Limited
Customer Relationship Management (CRM) software refers to the applications that help organizations perform activities in three aspects: Operational, Collaborative, and Analytical.
|
2009 |
1.125,00$ |
| |
Global CRM Market in Healthcare Industry 2008-2012
Globaler CRM-Markt in der Gesundheitsindustrie 2008-2012
Infiniti Research Limited
The Customer Relationship Management (CRM) software market includes all those applications that are required to manage the lifecycle of a customer and automate various customer ori
|
2009 |
1.125,00$ |
| |
Customer satisfaction and channel preference in Australian utilities
Datamonitor
A May 2007 survey of 1000 Australian households regarding experiences and expectations with customer services from utilities and channel preferences.Breakdown of responses by state, age group, spend and household size. Survey responses are compared to a s
|
2007 |
2.795,00$ |
| |
The Oracle CRM Radars: Oracle E-Business Suite CRM, Oracle Siebel CRM and Oracle PeopleSoft Enterprise CRM (Vendor Focus)
Datamonitor
Technology: an assessment of Oracle's technology based on specific attributes and the availability of certain features. User sentiment: tracks end-users' impression of Oracle's products based on a survey of over 280 Customer Relationship Management users. Market impact: measures Oracle's
|
2007 |
1.295,00$ |
| |
The Infor CRM Radars (Vendor Focus)
Datamonitor
Technology: an assessment of Infor's technology based on specific attributes and the availability of certain features. User sentiment: tracks end-users' impression of Infor's products based on a survey of over 280 Customer Relationship Management users. Market impact: measures Infor's ma
|
2007 |
1.295,00$ |
| |
The SAP CRM Radars (Vendor Focus)
Datamonitor
Technology: an assessment of SAP's technology based on specific attributes and the availability of certain features. User sentiment: tracks end-users' impression of SAP's products based on a survey of over 280 Customer Relationship Management users. Market impact: measures SAP's market i
|
2007 |
1.295,00$ |
| |
Economic Outlook: Customer Relationships Management (Market Focus)
Datamonitor
Discusses the key trends impacting the current state of the customer relationship management market. Analyzes which market segments and industries are driving investments in the customer relationship management market. Discusses changing market conditions and vendor go-to-market strategies. Provides
|
2007 |
1.895,00$ |
| |
The Consona CRM Radars (Vendor Focus)
Datamonitor
Technology: an assessment of Consona's technology based on specific attributes and the availability of certain features. User sentiment: tracks end-users' impression of Consona's products based on a survey of over 280 Customer Relationship Management users. Market impact: measures Consona&#
|
2007 |
1.295,00$ |
| |
The Chordiant CRM Radars (Vendor Focus)
Datamonitor
Technology: an assessment of Chordiant's technology based on specific attributes and the availability of certain features. User sentiment: tracks end-users' impression of Chordiant's products based on a survey of over 280 Customer Relationship Management users. Market impact: measures Chord
|
2007 |
1.295,00$ |
| |
The Salesforce.com CRM Radars (Vendor Focus)
Datamonitor
Technology: an assessment of Salesforce.com's technology based on specific attributes and the availability of certain features. User sentiment: tracks end-users' impression of Salesforce.com's products based on a survey of over 280 Customer Relationship Management users. Market impact: meas
|
2007 |
1.295,00$ |
| |
Building an Effective CRM Solution for the Higher Education Market (Technology Focus)
Datamonitor
Identifies the key drivers and inhibitors to the expanded adoption of CRM solutions in higher education Discusses how the unique context of higher education and its institutional end users impact what features and functionality CRM solutions must support Provides a framework for understanding the co
|
2007 |
1.895,00$ |
| |
The Netsuite CRM Radars (Vendor Focus)
Datamonitor
Technology: an assessment of NetSuite's technology based on specific attributes and the availability of certain features. User sentiment: tracks end-users' impression of NetSuite's products based on a survey of over 280 Customer Relationship Management users. Market impact: measures NetSuit
|
2007 |
1.295,00$ |
| |
The Leading Vendors in the CRM Market (Competitor Focus)
Datamonitor
Technology: an assessment of vendors' technology based on specific attributes and the availability of certain features. User sentiment: tracks end-users' impression of vendors based on a survey of over 280 CRM IT managers. Market impact: measures vendors' market impact based on their revenu
|
2007 |
1.895,00$ |
| |
The RightNow CRM Radars (Vendor Focus)
Datamonitor
Technology: an assessment of RightNow Technologies' technology based on specific attributes and the availability of certain features. User sentiment: tracks end-users' impression of RightNow Technologies' products based on a survey of over 280 Customer Relationship Management users. Market
|
2007 |
1.295,00$ |
| |
Assessing the State of CRM Adoption Amongst Higher Education Institutions (Strategy Focus)
Bewertung des Zustandes von CRM Annahme unter hoeheren Bildungsinstitutionen (strategischer Fokus)
Datamonitor
Recommends how CRM vendors should interact with higher education institutions to increase their success in the market Identifies strategies vendors should use to assess the market opportunity for specific international markets Offers insight into how the CRM competitive landscape varies across geogr
|
2007 |
1.895,00$ |
| |
The Microsoft CRM Radars (Vendor Focus)
Datamonitor
Technology: an assessment of Microsoft's technology based on specific attributes and the availability of certain features. User sentiment: tracks end-users' impression of Microsoft's products based on a survey of over 280 Customer Relationship Management users. Market impact: measures Micro
|
2007 |
1.295,00$ |
| |
Decision Matrix: Selecting a CRM Vendor (Competitor Focus)
Datamonitor
Provides an overview of the most important trends affecting the CRM market and influencing its competitive dynamics. Delivers a comprehensive comparison of Customer Relationship Management (CRM) vendors in terms of their technology, user sentiment and market impact. Presents a detailed view of each
|
2007 |
3.395,00$ |
| |
Education Technology - CRM in the Higher Education Market (Review Report)
Datamonitor
Identifies the potential drivers and inhibitors to the uptake of CRM solutions. Offers insight into which features and functionality institutions will most compelling. Explores the competitive landscape for CRM solutions across leading markets. Forecasts institutional spending on CRM solutions in th
|
2007 |
3.395,00$ |
| |
Global Higher Education Spending on CRM, 2007 - 2012 (Interactive Model)
Datamonitor
As shifting demographics and advancing globalization drive higher education institutions to compete more aggressively with one another to recruit and retain the "right" stude
|
2007 |
15.000,00$ |
| |
Priming the Pump for CRM in Higher Education (Market Focus)
Datamonitor
Identifies the key contextual forces driving the purchase of CRM solutions by higher education institutions Analyzes the important issues that will slow the uptake of CRM in this market Offers recommendations on how vendors can overcome important inhibitors to the more widespread adoption of CRM /
|
2007 |
1.895,00$ |
| |
Formulating an effective CRM strategy (Strategy Focus)
Datamonitor
Pharmaceutical companies need to increase drugs' profitability during its profit window A reduced sales force needs to be more effective - and this can be achieved through the effective use of CRM Sales and marketing should be coordinated - and CRM should be a part of this. / /
|
2007 |
1.895,00$ |
| |
How To Create Brand Loyalty Among Today's Consumers
Datamonitor
Quantitative data from Datamonitor's proprietary multi-nation consumer surveys highlighting the extent of consumers' variety-seeking behavior. Insights into the varying levels of importance consumers ascribe to brands with specific national and demographic perspectives. Adaptations and summari
|
2007 |
2.795,00$ |
| |
Outsourced Customer Care: how best to meet shifting investor needs (Strategy Focus)
Datamonitor
An analysis of the pain points experienced by in-house contact center customer care investors / Market sizing for the current and future outsourced customer care sector / An analysis of the drivers for outsourced customer care / Strategies for contact outsourcers to increase their customer care r
|
2007 |
1.895,00$ |
| |
Decision Matrix: Selecting a CRM vendor in the higher education market (Competitor Focus)
Datamonitor
Identifies which technology vendors higher education institutions should 'shortlist" when considering the purchase of a CRM solution / Provides a comparative technology assessment of the CRM solutions offered by leading vendors in the higher education market / Identifies which CRM solution pro
|
2007 |
3.395,00$ |
| |
Predictive Analytics: global market forecast model (Interactive Model)
Datamonitor
The Global Predictive Analytics interactive model offers the most comprehensive and up-to-date database of the software revenue opportunity for enterprise applications vendors. The
|
2007 |
1.895,00$ |
| |
On-Demand Customer Relationship Management: global market forecast model (Interactive Model)
Datamonitor
The Global On-demand CRM interactive model offers the most comprehensive and up-to-date database of the software revenue opportunity for enterprise applications vendors. The model
|
2007 |
1.895,00$ |
| |
Customer Relationship Management: global market forecast model (Interactive Model)
Datamonitor
The Global Customer Relationship Management interactive model offers the most comprehensive and up-to-date database of the software revenue opportunity for enterprise applications
|
2007 |
1.895,00$ |
| |
The Impact of Social CRM on Retail Banking
Ovum
Introduction
Social networking transcends boundaries, encouraging interaction and collaboration between disparate users united by a common cause, belief, issue or interest. With s
|
2011 |
2.995,00$ |
| |
CRM Business Trends 2010
Ovum
Introduction
Trends associated with contact center outsourcing and services, based on interviews with contact center managers across major geographies and verticals.
Features and
|
2011 |
3.395,00$ |
| |
Targeting the US Hispanic Market with CRM Outsourcing
Ovum
Introduction
As observers eagerly await the results of the 2010 US Census, many enterprises anticipate that the US Hispanic population will show considerable growth, both in overa
|
2010 |
1.895,00$ |
| |
Customer Relationship Management 2010/11 (Technology Evaluation and Comparison Report)
Ovum
Introduction
Businesses thrive or die on the strength of their relationships with their customers. This strategic issue is best executed through the use of next-generation CRM sys
|
2010 |
2.995,00$ |
| |
Decision Manager: CRM
Ovum
Introduction
Based on the comprehensive research conducted in our technology evaluation and comparison reports, this tool allows you to specify a weighting against a detailed list
|
2010 |
15.000,00$ |
| |
Decision Matrix: Selecting a CRM Vendor
Ovum
Introduction
This report explores the competitive dynamics within the CRM market and helps businesses select a vendor based on product or service capabilities, impact in the marke
|
2010 |
3.995,00$ |
| |
The Future of CRM Outsourcing in El Salvador
Ovum
Introduction
An overview of the opportunities for CRM outsourcers and their clients for contact center delivery in El Salvador.
Features and benefits
* An understanding of the op
|
2010 |
1.895,00$ |
| |
2011 Trends to Watch: CRM outsourcing
Ovum
Introduction
An overview of the 2011 trends that Ovum anticipates will pervade the CRM outsourcing space, including social media, margin management, and vertical opportunities. Th
|
2010 |
1.895,00$ |
| |
Business Trends: CRM Technology Investment Strategies 2010/2011
Ovum
Introduction
This Ovum study examines current and future CRM spending priorities, adoption drivers and inhibitors, investment profiles for emerging technologies such as mobile and
|
2010 |
1.895,00$ |
| |
Evolving Enterprise Applications 2009 - Increasing the Business Value of Investments in ERP and CRM
Butler Group
Enterprise applications like ERP and CRM systems provide the DNA for successful organisations but their scope and impact is so extensive, and the cost and risk of change can be so high, that they are often viewed as static transactional engines that are altered only when absolutely necessary. Althou
|
2009 |
2.995,00$ |
| |
Call Center Growth Strategies: Vendor opportunities in North America and Europe
Business Insights
Key market drivers
/ Call center technologies
/ A vertical guide to selling call center technologies
/ Opportunities in the EMEA call center market
/ Opportunities in the North American call center market
/ Call center size bands: big is not always beautiful
/ Key vendors in the call center m
|
2005 |
1.910,00$ |
| |
Customer Relationship Management Strategies in Financial Services: Achieving high performance and profiting from innovations in CRM
Business Insights
The Origins and Rationale of Customer Relationship Management (CRM)
/ Creating Value for the Organisation
/ How To Tackle Customer Defections
/ Achieving Customer Satisfaction Through Service Quality
/ The Implications of eCommerce for CRM
/ Avoiding the Pitfalls in CRM
|
2004 |
1.910,00$ |
| |
