Introduction / / This global forecast for audio and web conferencing services sizes those markets for the years 2010–15, and is

Introduction / / HTML5 has drawn critical-mass vendor support as the emerging web standard. It changes the classic "rich versus r

Introduction / / The market for tablets and other mobile Internet devices has reached unprecedented levels following the launch o

Introduction / / This report presents Ovum's forecast for growth in the tablet and smart device market, with detailed analysis of

Introduction / / Ovum and the EEMA have polled a number of their enterprise customers and members to discover how they are using

Introduction / / In the retail industry, customer service grew out of a reaction to dealing with complaints. Although most of the

The ongoing spat between Apple and Adobe over the former’s refusal to support the latter’s Flash technology on its iPhone, iPad an

At the end of May 2010 Google unveiled its much-anticipated TV service, based on the Android platform used in smartphones. Google

Prepaid has increased in importance since the start of recession, with many consumers switching from post-paid to prepaid services

ISPs are missing out on a share in the revenues earned by digital content providers, which are delivering everything from music to

South & Central American markets are set for a broadband explosion, driven almost exclusively by mobile broadband. Unlike mature m

ZTE and Huawei held their annual analyst conferences last month in Shenzhen. Ovum sent 5+ analysts to each event, as these two ven

In order to continue the strong mobile revenue growth seen in China, operators are driving 2G to 3G migration in saturating urban

In December 2009, TeliaSonera became the first operator in the world to commercially launch LTE services. The operator plans to ex

Results from Ovum and Telecom Asia’s Asia-Pacific mobile broadband industry survey show a maturing industry. Although respondents

This profile looks at the newly announced MeeGo platform for smartphones and other consumer electronics devices. It considers the

A telco’s service assurance team’s primary task is to ensure that end users receive a predefined level of service. Traditionally t

The United Arab Emirates (UAE) telecoms market is a duopoly, with incumbent Emirates Telecommunication Corporation (Etisalat) and

This report reviews case studies of the mobile payment market and shows how this market is progressively moving towards the rollou

The R&D services market is attracting more interest from vendors every day. In 2005 and 2006, IBM and TietoEnator announced signif

In Ovum's view, from a content owner’s point of view DRM is implemented to prevent sharing of content within a user network. It

3GPP has been setting up standards that aim to support the billing of IMS services. These standards have been gradually enhanced,

This analysis looks at the state of the market for project services (essentially consulting, systems integration and training) and

The enterprise mobility landscape is in a process of transformation. Enterprise customers are putting themselves at the centre of

Innovation will be the new mantra for the services industry over the next year. We’ve been surprised by the number of service orga

The portal market has settled down into a stable market that is dominated by a very small number of leading vendors, including IBM