Introduction / / Analysis of the contracts signed in the previous quarter, with graphical representation of key activity. The rep

Introduction / / The Bonita Studio provides an easy-to-use graphical environment, configurable for different types of users, ba

Introduction / / Serena has returned to its roots emphasizing its ALM tools. / Features and benefits / / * Serena uses an o

Introduction / / There is a growing need for IT management to be able to prove that the data center is being run effectively an

Introduction / / Providing end-to-end support for multiple Agile processes and facilitating real-time collaboration / Features

Introduction / / M86 Secure Web Gateway (SWG) provides an appliance and hybrid web security solution that allows organizations

Introduction / / Clearswift SECURE Web Gateway is a web protection solution that helps organizations to control and maintain us

Introduction / / The UK higher education system is in a state of flux: budgets are being slashed, student tuition is skyrocketi

Introduction / / Ovum conducts bi-annual global surveys to understand the complexities of IT decision makers’ attitudes toward

Introduction / / SIS has long been the problem child of Siemens AG. Its acquisition by Atos Origin releases it from that unhapp

Introduction / / There has been a tendency for the use of social media by organizations to be regarded as a stand-alone issue,

Introduction / / This report presents quarterly analysis of global and regional 3Q10 optical networking market size, vendor sha

Introduction / / Quarterly and rolling market share and comparison to forecast for service provider IP routing and Ethernet swi

The past decade has been challenging for Openwave, which mid-way through was showing signs of being a company that had lost its st

Introduction / / North Africa is often overlooked as a location for outsourcing delivery, in favor of more established hubs in In

Introduction / / HTML5 has drawn critical-mass vendor support as the emerging web standard. It changes the classic "rich versus r

Introduction / / Most organizations consider automation in terms of codification of run books. However, this perception limits th

Introduction / / A perfect storm has hit the UK public sector IT market. The British government is looking to reduce departmental

Introduction / / All three of the largest clothing retailers, namely Zara, Gap, and H&M have waited until now to launch online st

Introduction / / Businesses thrive or die on the strength of their relationships with their customers. This strategic issue is be

Introduction / / The extended enterprise needs a comprehensive identity layer. Identity and access management (IAM) is an essenti

Introduction / / Ovum and the EEMA have polled a number of their enterprise customers and members to discover how they are using

Introduction / / This Ovum slide pack provides an overview of the new spending realities in the UK public sector and the implicat

Introduction / / Analysis of the contracts signed in the previous quarter, with graphical representation of key activity. The rep

Introduction / / As observers eagerly await the results of the 2010 US Census, many enterprises anticipate that the US Hispanic p

Introduction / / The Ovum Services Index began in January 2006, previously known as the ComputerWire Global Computing Services In

Introduction / / Security needs are growing fast. Business faces a large-scale and well-resourced criminal network. Additionally

Introduction / / The related initiatives of SOA and BPM continue to evolve despite slowed deployments due to financial constraint

Introduction / / The healthcare technology market is changing fast. Providers and payers are coping with rising costs and restric

Introduction / / Double-digit retail sales growth is a thing of the past, consumer buying habits have evolved to incorporate many

Introduction / / The financial markets sector seems to have emerged from the financial crisis in relative health. However, the su

Introduction / / Financial success in the insurance industry depends on insurers being able to leverage the changing risk landsca

Introduction / / The pace of change in the utilities industry, while slow in comparison with some other industries, is increasing

Introduction / / The demand for increased flexibility from an organization's IT capability is creating new challenges for data ce

Introduction / / The retail banking landscape will evolve during 2011 as institutions continue to make post-industry crisis recov

Introduction / / While outsourcing back-office processes was once seen as a radical, aggressive move based almost completely on I

Introduction / / An overview of the 2011 trends that Ovum anticipates will pervade the CRM outsourcing space, including social me

Introduction / / Emerging from the worst of the economic crisis, the higher education industry is facing a confluence of events:

Introduction / / Progress has established a central theme of ‘operational responsiveness’ that underlies all new product developm

Introduction / / IT management must focus on activities and solutions that facilitate flexibility and increased business service

Introduction / / The current state of the virtualisation market is characterised by many proprietary technology stacks – or put a

Introduction / / There must be an increased focus on the end-to-end management of networks, especially the provision and control

Introduction / / Application lifecycle management (ALM) has entered a new phase in its evolution, and it is having to deal with t

Introduction / / There is a definite business case for SaaS per se, and the benefits of SaaS adoption are equally applicable to t

Introduction / / Agile software development methodologies and processes are now found in the mainstream. However, the question of

Introduction / / Ovum’s interactive model highlights the primary findings from our ongoing research into the technological market

Introduction / / As government agencies increasingly turn to IT to reduce costs and improve public service delivery, it is impera

Introduction / The aim of processing streamed information is to enable the organization to respond by tuning its processes, polici

Introduction / For systems users who struggle to maintain a growing number of online identities, the availability of effective fed

Ovum's research has, for over 20 years been focused at the junction of the technical and commercial domains. Ovum's market reports

The Informatica brand has been synonymous with data integration for over 17 years. The company has evolved rapidly during that tim

We are entering an exciting period in the development of Internet identity services. They promise greater convenience for users, h

The Indian enterprise software industry has been a story of consistent double-digit growth, although on a low base. The growth has

Runtime has long been the neglected half of the application lifecycle, a phase when development organizations typically hand off r

Genpact has risen from being the offshore captive unit of General Electric to become the largest pure-play BPO player in the world

IT is a fashion industry, and cloud computing is the new black. Currently at the height of its hype, it will suffer a backlash bef

Governments across Europe are struggling with budget deficits. Healthcare expenditures, as a large part of each country’s GDP, und

Discussions surrounding offshore delivery locations and where they should be situated quickly boil down to debating the relative m

Data quality might not be getting as much airtime these days as exciting, cutting-edge technologies such as cloud computing or vir

In February 2010, Xerox completed the acquisition of IT service provider Affiliated Computer Services (ACS) for $6.4 billion. The

This presentation provides a briefing on the key implications of the 2010/11 Australian Federal Government Budget and identifies o

Business intelligence (BI) and analytic technologies are seeing rapid growth in today’s tight economy, driven by fierce competitiv

Brazil’s economy continues to grow rapidly and, with more evidence of a surge in IT spending in the coming years, outsourcing vend

Software vendors and enterprises wondering whether or not to multi-tenant-enable public, private, and hybrid clouds applications,

The legal process outsourcing (LPO) market, often seen as simply a part of the larger knowledge process outsourcing (KPO) industry

An overview of current activities in North America and Western Europe, including leading drivers and barriers to EHR adoption. /

This report provides an update on the trends and opportunities for suppliers of IT services to the UK central government market. I

Business leaders are calling on CIOs to deliver more responsive IT services at lower cost. The solutions proposed by most IT servi

Business process outsourcing is an increasingly competitive area with a changing competitive landscape. In order to differentiate

Public clouds, such as those run by Amazon and Microsoft, offer data storage services to complement their compute or data processi

Application downloads to mobile devices have been the subject of a great deal of hype since Apple launched its App Store in 2008.

IT governance is necessary and difficult. Cloud computing (in the form of public, private as well as hybrid clouds) makes it even

Service-oriented architecture (SOA) is an architectural style (not a technology) that can help healthcare providers realize the am

The United Arab Emirates (UAE) is one of the most prosperous countries in the Middle East and one of the region’s largest IT servi

There can be no dispute that 2.0 technologies, such as wikis, blogs, instant messaging, tagging and other social networking tools,

Enterprises looking to improve customer interaction processes and increase customer satisfaction rates have shown increased intere

The ongoing spat between Apple and Adobe over the former’s refusal to support the latter’s Flash technology on its iPhone, iPad an

Software is changing the nature of engineered products. The level of software content in engineered products has grown to the poin

Introduction / / Overall IT budgets are expected to rise this year, with some surprising changes in the types of planned technolo

As enterprises expect and demand more from their IT and the organizations that provide it, IT functions need management frameworks

The DACH region comprises Germany, Austria, Switzerland, and Liechtenstein, all of which sit within the advanced/mature scale in t

The global economic crisis had a major impact on outsourcing activity last year, with 2009 ranking as one of the worst for IT serv

Bharti has maintained its position as the market leader in an intensely competitive Indian mobile market. Going forward, 3G, broad

The US telecoms market is one of the most deregulated in the world. Nevertheless, there are key differences between the regulatory

Turkcell has done well to retain its position as the dominant operator in the highly contested mobile market in Turkey. Going forw

During late 2009 and early 2010, ANACOM had either completed or initiated the market review of four out of the seven relevant mark

The Polish telecoms market has seen significant activity in 2009. With the entry of two new mobile network operators (MNOs) as wel

PCCW maintains a dominant position in the Hong Kong fixed-line market. As competition intensifies in Hong Kong’s key markets, PCCW

This presentation is an update to Ovum’s existing slide presentation on the UK IT outsourcing market, UK IT outsourcing: opportuni

Although green IT has been the subject of much debate and media coverage for the past few years, it is still only in the early sta

Honduras is one of many locations in Latin America that are emerging as potential delivery locations for BPO and IT services. With

The numbers provided in this document are Ovum’s provisional estimates for the top ten UK ITS vendors for FY09, or their most rece

Global IT consulting firms have spent the better part of 2009 trying to regain momentum. The global recession hit consulting firms

Symantec, the fifth-largest software vendor in the world, continues to be the largest software vendor in the security, data protec

Project portfolio management (PPM) has helped IT organizations impose formal financial discipline over software development, suppo

Fresh from a change of senior management, software configuration management (SCM) specialist vendor Serena Software is going back

Accenture is going to have to work hard in the next 12 months if it is to maintain, let alone grow, market share in the UK public

A number of factors have fostered growth in the co-location market in recent years. Lack of new facilities, burgeoning power and s

Fujitsu, the Tokyo-headquartered IT infrastructure and services player, has experienced a relatively poor fiscal 2008 growth-wise,

Microsoft is the largest software vendor, but most people still do not think of it as a security vendor. Attitudes need to change.

Fiscal 2009 has been a landmark year for Anite. The group has finally sold off its public sector business and has become a more fo

The growth in revenues for Computacenter, which began in 2007 and continued through 2008–09 with its diversification into the mana

Capgemini is following a multi-pronged approach to strengthen its business in the global recession. It is sensibly focusing on sec

Enterprise IT management software provider CA has managed to survive the economic downturn, with its revenues remaining flat in fi

The year 2009 has been one of development for Unisys. Having simplified its corporate message, it has spent much of the last 12 mo

RM (formerly known as Research Machines) provides educational technology, services and products, as well as non-IT education resou

This report considers the implications of recent changes at BT Global Services (BTGS) for its IT services business in the UK publi

The Australian Broadcasting Corporation (ABC) is the major national public broadcaster. It is an integral part of the radio, telev

The Australian Federal Police (AFP) is Australia’s national and international law enforcement agency, with responsibility for inve

The Australian Taxation Office (ATO) is the Australian government’s principal revenue collection agency and is part of the Treasur

Centrelink is an Australian government statutory agency within the Human Services portfolio. It is responsible for delivering a ra

CSIRO, the Commonwealth Scientific and Industrial Research Organisation, is Australia’s national science agency. This report profi

The Australian Customs and Border Protection Service (Customs) is responsible for the security and integrity of Australia's border

The department's role is to contribute to more sustainable, competitive and profitable Australian agricultural, fisheries, forestr

The Department of Education, Employment and Workplace Relations (DEEWR) develops policies and manages programmes to provide educat

The Defence portfolio comprises the Department, the Australian Defence Force, and the Defence Materiel Organisation. This report p

The Department of the Environment, Water, Heritage and the Arts (DEWHA) protects Australia’s environment and heritage, advances Au

The Department of Foreign Affairs and Trade (DFAT) is responsible for advancing the interests of Australia and Australians interna

The Department of Immigration and Citizenship (DIAC) manages the entry of people into Australia, enforces immigration law, settles

The Department of Health and Ageing is responsible for policy in a wide range of areas of health including, medical services, aged

The Department of Families, Housing, Community Services and Indigenous Affairs (FaHCSIA) is the Australian Government's principal

The Department of Finance and Deregulation (Finance) is a central agency responsible for advising on and implementing many key gov

Medicare Australia administers a range of health and payment programmes including Medicare, the Pharmaceutical Benefits Scheme and

IT organizations have a difficult time making the business case for improving software development processes. Their typical ration

Despite advances in multi-core chip design, many business applications and database engines still fail to fully exploit that perfo

T-Systems’ strategic focus has evolved over the years, shifting from its automotive-dominant IT capabilities to a network-centric

The last decade has seen a concerted drive by many IT companies into the business process outsourcing (BPO) market. The large glob

The London 2012 Olympics provide a unique opportunity for UK-based and international software and IT services (SITS) providers to

Backup is often complex and laborious work – one of the biggest pains in IT. It is not a glamorous activity because it does not de

Tata Consultancy Services (TCS), India’s largest IT service provider, will not be pushed off its ambitious course. After weatherin

EXECUTIVE SUMMARY / In a Nutshell / A multifaceted move / A hybrid approach to the cloud that extends Amazon’s enterprise audienc

As part of the Value-IT project consortium, Ovum is working with the European Commission and consortium partners to examine the ma

Salesforce.com’s strong performance makes a case for cloud computing as a viable business model of the future. The pioneering prov

Almost one-third of IT-related expenditure from the UK education market is generated by the tertiary or higher education sector. A

This presentation includes Ovum's definition and concepts related to cloud computing services, customer views on cloud computing a

The application lifecycle is supposed to cover software from cradle to grave. Yet in practice, most software development organizat

There were few surprises in the rollout of Oracle’s Fusion Middleware 11g stack. A year after it announced the roadmap for converg

In June 2009 Atos Origin, the French-headquartered IT service firm, announced that it would be integrating its payment services ar

This report takes a look at ACS's business at the mid-point of 2009, just before the acquisition approach by Xerox. It provides in

There is a need to provide a better method for identifying users on the Internet, and several such initiatives are burying their d

? This presentation was delivered to 120+ senior IT clients at Ovum Executive Seminars in Hong Kong and Singapore and includes: /

/ This report provides an overview of the Australia federal government IT market, examining the drivers of the government’s IT pr

September’s high-profile G20 summit once again put risk management, as well as its sister disciplines, governance and compliance,

In most organizations, application lifecycle management (ALM) is implemented as an isolated process, with limited regard for other

Google has not been stopped in its march by the economic recession — and potentially could become the new bellwether for the IT in

Although x64 hypervisors are heading for commoditisation, they are not there yet. Even when they reach that stage, there is no gua

Many server functions, such as application and web serving, can be handled easily by “commodity” Windows platforms. But requiremen

Successful enterprises make it their business to know their customers. This is essential to building loyalty, getting repeat sales

This survey consists of 13 multi-segmented questions about trends in contact center outsourcing. / Ovum interviewed 22 senior exec

This survey consists of 13 multi-segmented questions about trends in contact center outsourcing. / 44 senior executives at financi

This survey consists of 13 multi-segmented questions about trends in contact center outsourcing. / 30 senior executives at leading

This survey consists of 13 multi-segmented questions about trends in contact center outsourcing. / Ovum interviewed 26 senior exec

Ovum’s vision for application lifecycle management (ALM), encompassing solutions designed to produce business results, is a distin

China’s ambitions as a business center appear to know no bounds, and with ongoing drive and investment we don’t expect growth in t

Software-as-a-service (SaaS) is an attractive alternative to on-premise computing, and many suppliers now use the SaaS model to de

Technology markets are changing fast. This report is essential reading to identify and track the key forces shaping the prospects

For more than a decade Australia has been looking to establishing a national eHealth system. After many reviews, reports and an es

Organizations of all types face growing pressure to minimize energy use, greenhouse gas emissions, consumption of water and other

The day after an early draft of the government’s proposed ICT strategy was leaked, Ovum had an exclusive interview with Government

Healthcare providers in Europe are facing incongruous challenges, including an aging population and an increase in chronic disease

It might be easy to dismiss SenSage as just another analytic upstart with new, unproven technology and limited market penetration.

The global recession has taken a toll on Microsoft, causing it to post a decline in revenues for the first time in its 23-year his

This paper updates Ovum enterprise user research into contract price negotiations during 2009. It confirms the findings of our out

The last decade has seen a revolution in enterprise networking with a major transformation of enterprise WANs from the legacy netw

Scope

Ovum's research has, for over 20 years been focused at the junction of the technical and commercial domains. Ovum's market reports

Scope

Scope

Ovum's research has, for over 20 years been focused at the junction of the technical and commercial domains. Ovum's market reports

Scope

Our research reports span the global software and IT services domain covering: strategic issues, technology and services, companie

Our research reports span the global software and IT services domain covering: strategic issues, technology and services, companie

Our research reports span the global software and IT services domain covering: strategic issues, technology and services, companie

Scope

Our research reports span the global software and IT services domain covering: strategic issues, technology and services, companie

Scope

Scope

Scope

Scope

Ovum's research has, for over 20 years been focused at the junction of the technical and commercial domains. Ovum's market reports

Ovum's research has, for over 20 years been focused at the junction of the technical and commercial domains. Ovum's market reports

Scope

Our research reports span the global software and IT services domain covering: strategic issues, technology and services, companie

Our research reports span the global software and IT services domain covering: strategic issues, technology and services, companie

Scope

Our research reports span the global software and IT services domain covering: strategic issues, technology and services, companie

Our research reports span the global software and IT services domain covering: strategic issues, technology and services, companie

Our research reports span the global software and IT services domain covering: strategic issues, technology and services, companie

Our research reports span the global software and IT services domain covering: strategic issues, technology and services, companie

Our research reports span the global software and IT services domain covering: strategic issues, technology and services, companie

Our research reports span the global software and IT services domain covering: strategic issues, technology and services, companie

Scope

Scope

Scope

Our research reports span the global software and IT services domain covering: strategic issues, technology and services, companie

Our research reports span the global software and IT services domain covering: strategic issues, technology and services, companie

Scope

Our research reports span the global software and IT services domain covering: strategic issues, technology and services, companie

Scope

Our research reports span the global software and IT services domain covering: strategic issues, technology and services, companie

Our research reports span the global software and IT services domain covering: strategic issues, technology and services, companie

Ovum's research has, for over 20 years been focused at the junction of the technical and commercial domains. Ovum's market reports

Our research reports span the global software and IT services domain covering: strategic issues, technology and services, companie

Ovum's research has, for over 20 years been focused at the junction of the technical and commercial domains. Ovum's market reports

Our research reports span the global software and IT services domain covering: strategic issues, technology and services, companie

Our research reports span the global software and IT services domain covering: strategic issues, technology and services, companie

Our research reports span the global software and IT services domain covering: strategic issues, technology and services, companie

Scope

Scope

Scope

Scope

Our research reports span the global software and IT services domain covering: strategic issues, technology and services, companie

Scope

Scope

Scope

Our research reports span the global software and IT services domain covering: strategic issues, technology and services, companie

Our research reports span the global software and IT services domain covering: strategic issues, technology and services, companie

Our research reports span the global software and IT services domain covering: strategic issues, technology and services, companie

Our research reports span the global software and IT services domain covering: strategic issues, technology and services, companie

Scope

Scope

Scope

Our research reports span the global software and IT services domain covering: strategic issues, technology and services, companie

Scope

Scope

This report examines techniques that enable the roll out of greener wireless networks, with a strong focus on power consumption. E

Enterprise VPN (virtual private network) services have evolved over the last decade to meet the increasing needs of networked busi

Mobile broadband delivered to laptops and PCs has emerged as the leading 3G service in Australia. It is driving revenue growth for

The mobile virtual network operator (MVNO) business model remains popular in Western Europe. The region’s diverse mix of markets h

The emergence of IP multimedia subsystem (IMS) and service delivery platform (SDP) technologies is having a profound effect on the

Virtualised environments are not inherently secure, but they do offer features that assist in providing a secure processing enviro

In this second report of a three-part series, Ovum SVP Tom Kucharvy continues his examination of the transformation of knowledge s

Given the maturity of the enterprise applications installed base, it’s unsurprising that most of the “action” in software developm

Proper implementation of a service-oriented architecture (SOA) involves a robust governance lifecycle that extends to run-time. At

After years of technology development, product announcements, and trials, the 40G market is finally moving to a generalized deploy

The worsening economic situation and imminent recession is already impacting the UK IT services market. We expect this to continue

The function and features demanded from reconfigurable optical add/drop multiplexers (ROADMs) are presenting a confusing array of

At one time Italy was the talk of Europe in terms of next-generation access, with innovative competitive operator Fastweb leading

Using its own P2P distribution technology, Zattoo provides ad-supported feeds of linear free-to-air broadcast channels to users’ P

The demands of business software applications continue to grow and this places ever-greater demands on enterprise WANs (wide area

With low disposable income and low penetration rates for fixed and broadband services, the Eastern European markets pose a challen

Voice remains an important service and revenue generator in Asia. Developed and emerging markets are on distinct and very differen

Ericsson is the acknowledged market leader in network infrastructure, due primarily to the strength of its mobile offering. As its

The UK is one of the most competitive broadband markets in the world. However, it is one of the few advanced European markets that

This report is a review of broadband deployments in the United States with an in-depth look at both retail and wholesale services

Ovum has recently published worldwide forecasts for mobile total connections and ARPU. This report analyses the key themes and und

Unlike many other European countries, France has opted to bypass the cheaper option of fibre-to-the-cabinet plus VDSL and is going

The incumbent operator, Belgacom, still dominates Belgium’s national DSL market. Its main competition comes from the cable TV oper

Global enterprises need to be continuously agile, quickly responding to new business opportunities and global challenges. Enterpri

The growth in mobile broadband during the past 12 months has been staggering and has taken Europe’s mobile operators by surprise.

In Western Europe, the mobile broadband market has grown sharply in recent months and this trend is expected to continue. This rep

Telecom network equipment providers (NEPs) have been pursuing services as a growth area for several years. In March 2008, Ovum pro

Courtesy of its falling price, solid-state flash memory is making its debut as a mass storage technology in the data centre, fitti

Wholesalers are realising the importance of how they handle the interactions with their customers and prospects, with increasing t

Strong Internet growth and rising demand for redundant capacity in Asia-Pacific are driving renewed submarine cable investment. So

The UK mobile market is mature and fiercely competitive. Mobile players are enticing existing subscribers to churn with handset su

The Netherlands is one of most developed European markets in terms of next-generation access (NGA). Although DSL competition is re

This report presents an overview of both the fixed and mobile regulatory conditions in Spain. / / Report Highlights

Extending and improving data center efficiency remains a major initiative for all IT organizations as growth, the environment, ‘al

Many network sharing partnerships have been announced in recent months and this trend is likely to continue. The main driver is co

Ovum periodically looks at the use of ON gear in enterprise networks or as part of managed services offers to enterprises. It is c

EMC recently unveiled a set of updates to its backup products, the most important of which revolved around block-level data de-dup

Markets in Asia-Pacific vary widely in size, development, penetration and regulatory environment. These differences continue to im

Ovum’s November 2007 report ‘Sourcing strategies for the multi-sourcing era’ outlined ways in which user organisations could manag

The enterprise needs a joined up strategy for home working, not just a series of ad hoc policies developed by different department

IT vendors, particularly hardware vendors, have been vociferous in their promotion of ‘green IT’. Dell, Fujitsu, HP, IBM and Sun,

Africa is the least developed broadband region worldwide, with broadband penetration rates mostly under 1%. Latin America – anothe

Western Europe comprises a host of mobile virtual network operator (MVNO) markets at different stages of development. There are ma

2007 was the year that social networking became the norm for many Internet users, as initial strong growth pushed the user base in

After several years of stagnation and distraction, the major testing tool vendors made substantial progress in 2007 and early 2008

The enterprise mobility market forecasts have been revised to reflect stronger growth than expected, particularly in mobile comput

Vendors showcased improved versions of EDC (electronic dispersion compensation) chips at the OFC/NFOEC conference in February. Tho

The data integration market has recently witnessed a flurry of activity among vendors to launch new ‘integrated’ suites. Oracle, I

At the quarterly meeting of the EVUA, held in Dublin last month, fixed telecoms service providers and network vendors set out thei

Oracle E-Business Suite Release 12 was announced in January 2007, as part of a wider series of release announcements. While implem

The current reform of the European telecoms framework involves looking into increasing national regulatory authority (NRA) indepen

The enterprise mobility market forecasts have been revised to reflect stronger growth than expected, particularly in mobile comput

Vendors showcased improved versions of EDC (electronic dispersion compensation) chips at the OFC/NFOEC conference in February. Tho

3G strategies have changed significantly since the first 3G launches. This report analyses how 3G strategies in Asia-Pacific have

The data integration market has recently witnessed a flurry of activity among vendors to launch new ‘integrated’ suites. Oracle, I

After several years of stagnation and distraction, the major testing tool vendors made substantial progress in 2007 and early 2008

Western Europe comprises a host of mobile virtual network operator (MVNO) markets at different stages of development. There are ma

2007 was the year that social networking became the norm for many Internet users, as initial strong growth pushed the user base in

It is widely recognised that broadband markets have generally become increasingly competitive over the past five years. However, w

Authentication is the process of proving your identity. Identification and authentication are always close neighbours, and a metho

The aggregation service router (ASR 1000) announced on March 4 by Cisco Systems will strengthen the company’s managed services off

Cisco is a classic products company. While it strictly limits its support services offerings to the capabilities and a scale requi

Data leakage prevention (DLP) is gaining a lot of attention as organisations realise the danger to their compliance status and to

As health service costs soar and broadband access providers explore new means of generating revenues, a buzz is brewing around how

With incumbent telcos struggling to achieve top-line growth (as their traditional fixed voice revenues decline and revenue growth

Total contract values for global managed network services announced by telecoms operators in the second half of 2007 exceeded $1.3

Ovum’s new home gateway trend reports compare the home gateway strategies of access providers. This research is done by sub-region

In this report, Principal Analyst Julien Grivolas gives a detailed description of the features of HSPA Evolution (also known as HS

The latest EVUA conference in Dublin at the end of February 2008 considered the theme of ‘Emerging technologies and services and t

Microsoft has ambitious plans for digital advertising, which it expects to generate a quarter of its revenues going forward. The v

This report analyses and forecasts Linux software and service revenue opportunities in enterprises and public sector organisations

Open source software and its associated development model is being actively adopted by handset vendors, mobile operators, platform

There is much opportunity for growth in the enterprise mobility market for European SMEs. Our research with over 400 companies in

IBM’s Lotus division released a deluge of product and strategy information at its annual Lotusphere users’ conference in Florida i

In the interviews for the latest wholesale customer survey we asked how and when organisations make decisions to purchase wholesal

Cisco has done a great job of bringing telepresence into the global spotlight for enterprise managed communications. But it is one

The enterprise search market has entered a period of both innovation and rationalisation similar to that which we saw in the enter

This report looks at a small and often over-looked niche within the UK healthcare software and IT services (S/ITS) market. Despite

The UK software and IT services market is entering a period of change. The public sector, so long a source of growth for so many v

Video lifestreaming is a generic term for services that allow users to upload or stream live video of themselves to a remotely hos

With increasing focus on broadband and data services, telecoms operators need not forget one key service in their portfolio: voice

If the size and number of recent bets laid by vendors is anything to judge by, 2008 will be the year that online back-up becomes m

The wholesale industry is to be congratulated. The findings of this, our fourth wholesale customer survey, show that wholesale cus

The WiMAX industry continues to gather momentum in Asia-Pacific and, as a result, the region has attracted publicity as a focus fo

Wireless backhaul is the transport and aggregation of mobile communications traffic between wireless cell sites and a mobile switc

Moving customers from an old network to a new one is associated with a range of risks. This report reviews some of these risks and

While performing a study commissioned by the Broadband Services Forum (BSF), Ovum identified a number of market opportunities for

This report analyses and forecasts Linux software and service revenue opportunities in enterprises and public sector organisations

There has been much-needed focus on the software development and delivery process in the last 24 months, especially in relation to

Once very much the poor and very dull relation of the IT family, the last 24 months has seen much-needed focus on the software dev

In 2004, Mike Cansfield wrote a paper called ‘Beyond managed services: how far can a telco go’, which concluded that the fusion of

Ovum’s recent SME survey asked a sample of US SMEs about their buying decisions and their technology preferences, but we also aske

For some IPTV operators the decision to develop an Internet outlet for their TV and video content – in parallel with their IPTV of

The ever-shifting connected home has so far remained a fortress that few companies have come close to conquering. The market opera

Building on its 10 September 2007 announcement that it would join the OpenOffice.org (OO.o) community, on 18 September, IBM announ

With voice over Internet protocol (VoIP) providers eating away at traditional telco revenues, we take a look at the best-known nam

In Europe, if not worldwide, Fastweb is known for its innovation. It showed Europe the way with regards to triple-play, has one of

Corporate IT shops in the US are facing what will become a critical IT skills shortage – a shortage attributable to a combination

WiFi access points are now available in many public places, such as airports, train stations, hotels, bars and restaurants. Howeve

There are few topics that generate more excitement within the IT industry today than SOA. As an architectural approach for buildin

A strong player in radio technology with a powerful position in land mobile and wireless networking technologies, Motorola has wor

Legacy renewal is an integral part of business modernisation, but most IT organisations do not possess the skills and resources to

Virtualization is not new to data centers; however, it has been gaining mainstream status as many of the older mainframe and Unix

The market has recovered from a deceleration in the last reporting period, but growth still remains below the highpoints of the la

While architectural and technical debates are interesting, they are not the most significant factors in the future of the software

Despite the array of techniques for preventing bugs and for facilitating bug detection, software development is still error-prone.

Yahoo! Go 2.0 represents, for many users, their first chance to experience Yahoo!’s applications and services in mobile form. But

Errors in requirements are a major source of waste in IT. There have been attempts to reduce the problem, but until recently they

When it comes to achieving differentiation, you generally have three choices: you do something different to the competition, you d

In today’s business world IT touches on all areas of an organisation and its business processes. Most commonly we are aware of IT

The UK has one of the most competitive broadband markets in the world. To date this competition has resided largely at a retail le

This report analyses supplier opportunities around content lifecycle management (CLM) tools and platforms for supporting mobile di

Web 2.0 platforms appear to offer intriguing potential for boosting innovation and collaboration within and across enterprises. In

Fixed and mobile WiMAX are part of the IEEE 802.16 family of technologies, based on the 802.16-2004 and 802.16e-2005 standards res

Many organisations take the outsourcing route, with the aim of improving performance and driving innovation. However, once the con

The Russian market is still far from realising its full pay-TV potential, but our research indicates strong growth across all pay-

The open source movement forked out of the free software movement in 1998 with the view to attract business from both users and ve

After a period of considerable turbulence in the first half of this decade, the portal market has now stabilised. The market for s

Contrary to conventional wisdom, the rise of telecom video has boosted the demand for RF-modulated optics to transmit broadcasted

Software-as-a-service (SaaS) CRM vendors are pushing on an increasingly open door in selling their products. Based on vendor reven

‘The Internet changes everything’ was a common phrase in the 1995–2000 period. Indeed, a lot of things did change for business, bu

Software as a service (SaaS) is going to have an impact on IT services vendors. SaaS will force them to gradually evolve their bus

The BroadbandContent@Ovum market forecasts estimate broadband content revenues and some connections for the years 2007 to 2011. We

Triple play is only one of several service bundles which is playing an increasingly important role in telecoms market development.

802.11n is on the rise, and service providers need strategies for the technology implementation. This report explores four main st

In February 2006, we published our first report on software patents – ‘Software patents: back from the brink’, in which we highlig

The development of telecommunication services offered by web companies (GAMEYs) has changed end users’ perceptions of the telecoms

This report focuses on the competitive landscape in R&D services in Europe. We examine the main players in Europe and expands on f

This report provides a grid for analysing and understanding vendors that offer software as a service (SaaS). It goes beyond the ve

The information security industry is in transition. It is experiencing rapid change in business processes, the types of transactio

The importance of creating a good mobile user experience in order to achieve better service take-up has grown in prominence over t

SAP’s growth strategy has three legs: to drive adoption of service-oriented architecture (SOA) and of NetWeaver, its SOA-based, bu

The UK has one of the most competitive broadband markets in the world. To date this competition has resided largely at a retail le

IBM’s mainframe technology has been referred to as a legacy platform that was on its last legs and no longer a strategic platform.

Despite the challenges that mobile music services are facing in terms of usability, pricing and fierce competition from both the f

In the 1990s, the business consultancy practices of the majority of the Big Five accountancy firms (Ernst & Young, PwC Consulting

Customer support has become a necessary evil for the broadband industry. Broadband service providers are obliged to provide their

We’ve watched the European Commission’s attempts to regulate Microsoft with growing concern over the past three years. On 1 March

HP plays across much of the enterprise mobility field, from core network software, through enterprise applications and integration

‘On-device portal’, or ODP, is an increasingly common mobile industry term used to describe a class of software products focused o

RIM’s compact BlackBerry 8100 ‘Pearl’ device has received considerable acclaim in many parts, not least from Ovum. BlackBerry emai

Telstra has a strong position in the enterprise market in Australia due to its scale and broad range of products and solutions. It

Last year we published a report in which we explained that a failure to properly consider the ‘A’ in SOA will result in us making

Ovum recently undertook a series of research interviews with suppliers to the UK software and IT services market. Our intention wa

Business process management (BPM) is a key concern for both business and IT people, although many are confused as to what exactly

In Ovum's view, from a content owner’s point of view DRM is implemented to prevent sharing of content within a user network. It

This report provides an overview of the broadband markets and key players in the main Eastern Europe countries. / / Broadband in

WiFi network operator The Cloud has added an on-site managed WLAN service to its portfolio which extends the notion of enterprise

Applications Unlimited is crucial to customers and Oracle alike. For customers, it is the most important signal about whether Orac

This report provides information on spectrum and licensing trends for WiMAX within Asia-Pacific. Of the key WiMAX spectrum bands (

Java ME is by far the most widely deployed application platform on mobile phones today, but the environment has been far from cons

We are at the dawn of a new IBM – a company increasingly intent on integrating its traditionally disparate assets in a way that wi

Until now, Korean mobile operators have not targeted the wireless broadband access market. Services were expensive and customers r

Verizon has recently launched a number of enhancements to its FiOS TV service which start to show just what can be done with TV ov

Oracle has one of the most recognised and visible brands in the software industry – its red and white livery is instantly recognis

HSDPA and EVDO networks have now been widely deployed globally. As with initial 3G launches these networks are first being used to

The German insurance sector is lagging some way behind other industries (such as banking and manufacturing) in addressing IT effic

We have witnessed nothing in 2006 to change our long-held view that the UK S/ITS market is fundamentally mature and set to be char

Coming under increasing pressure from cable TV competition, Belgacom was one of the first of the European incumbents to launch IPT

Increased competition means that clients are less willing than they were in the 1990s to pay a brand premium in many parts of the

iSoft ended 2006 in a particularly vulnerable position. A string of bad news over its involvement in the National Programme for IT

This analysis provides an overview of the current HSDPA device landscape, covering the main device categories and the players invo

2006 was much more notable for acquisitions of test tool vendors than any major advance in the capabilities or reach of test autom

/ / Report Highlights

Microsoft has been going through a process not dissimilar to the five stages of grief (denial, anger, bargaining, depression and a

The growth of fibre-to-the-premises (FTTP) in the Asia-Pacific residential market is almost entirely at the expense of DSL, which

Steria has had a tough few years in its UK business where more than three quarters of revenue is attributable to the public sector

In the two years since we last updated the application lifecycle market analysis much of what we predicted has come to pass. There

The UK BPO market now represents more than 40% of the UK S/ITS-focused outsourcing market, and has developed its own distinct char

The BroadbandContent@Ovum market forecasts estimate broadband content revenues and some connections for the years 2006 to 2010. We

The use of global sourcing is still in its infancy in Germany. While all service providers are striving to deliver more and more s

The use of the word ‘innovation’ has grown dramatically among IT services vendors in the last six months. These days, it appears d

Xansa has emerged from a period of intense change. The company has put India at the centre of its strategy to compete effectively

Compuware has a long history in the software development market. Over the last 18 months, the company has been accumulating compon

CIOs are still trying to reduce the percentage of IT budgets that goes to 'run' activities to free up more funds for innovat

A tightened grip on infrastructure-based budgets plus an increased demand for cost savings/profit sharing means suppliers of IT su

So where next for EDS? Recent years have not only been about operational improvements and cost cutting – there have been significa

Michael Philpott examines, at a high-level, the likely investment required to deliver advanced broadband services such as high-def