Introduction / / This report provides an extensive overview of the regulatory obligations at the retail and wholesale level for f

Introduction / / This report provides an overview of the financial and operational performance of major telecos and cable operato

Introduction / / With the volume of scientific data increasing exponentially year after year, the life sciences industry's need f

Introduction / / This case study describes America Movil's partnership with MyScreen for a mobile advertising system in South & C

Introduction / / Virgin Media is taking a holistic and long-term approach to how it delivers video and ensures quality of service

Introduction / / Virgilio is focused on generating online advertising revenues. In order to remain independent and maximize its a

Introduction / / In May 2009, Optimum Lightpath entered into a partnership with GetWellNetwork to offer their patient/healthcare

Introduction / / Telstra’s IP telephony solution addresses enterprises’ growing demand for hosted and managed services, provides

Introduction / / In mid-2010, 5.8 million French households received IPTV through an ADSL platform. SFR is hoping to drive revenu

Introduction / / Analysis of the contracts signed in the previous quarter, with graphical representation of key activity. The rep

Introduction / / Operators cannot afford to let traffic flood their networks without ensuring that revenues follow. The solution

Introduction / / Among the market segments, both the telco (DSL 35%, FTTx 49%) and cable markets (18%) rose significantly versus

Introduction / / With mobile penetration in India above 60%, the majority of the next 500 million connections are likely to be lo

Introduction / / This report provides an overview of the market drivers for 10G PON along with the initial cost analysis for 10G

Introduction / / As the earliest deployments of smart metering reach completion and a raft of new deployments are starting, it ha

Introduction / / Social networking transcends boundaries, encouraging interaction and collaboration between disparate users unite

Introduction / / The rate of retail service innovation and deployment continues to accelerate. Wholesalers must anticipate and un

Introduction / / The global services market is becoming more competitive. Telecoms operators are increasing service delivery capa

Introduction / / This report analyses the LTE device chipset market. The deployment of LTE, FDD, and TDD will greatly depend on t

Introduction / / The OC market has posted six consecutive quarters of sequential growth and is now up 52% from the market bottom

Introduction / / Trends associated with contact center outsourcing and services, based on interviews with contact center managers

Introduction / / While few hospitals are significantly ramping up IT budgets, few are cutting back on investment. EHRs continue t

Telstra Corp has a strong wholesale operation with a broad portfolio of services and a focus on customer management. Competition a

Introduction / / Exploding data volumes are creating a new wave of business opportunity and BI innovation. Organizations should

Introduction / / KKBOX is the largest music subscription service in the greater China region and owns the largest Chinese song

Introduction / / The Bonita Studio provides an easy-to-use graphical environment, configurable for different types of users, ba

Introduction / / The Abiquo platform is one of the most competitive offerings currently available, and, backed by a recently ra

Introduction / / As IT organizations strive to "deliver more with less," software asset management (SAM) has become a vital cor

Introduction / / M86 Security provides two software products that protect and support the service-delivery requirements of the

Introduction / / Smart phones and mobile devices are rapidly becoming the Achilles' heel of IT security and compliance programs

Introduction / / Global Graphics' gDoc Fusion is a desktop application aimed at easing the process of creating and managing doc

Introduction / / The ever-changing nature of today’s business requirements means that website managers are always under pressur

Introduction / / Ektron's web content management (WCM) platform enables organizations to speedily and easily create and maintai

Introduction / / Organizations are progressively faced with regulatory compliance requirements, increased pressure for shorter

Introduction / / Serena has returned to its roots emphasizing its ALM tools. / Features and benefits / / * Serena uses an o

Introduction / / Whitestein Technologies' Living Systems Process Suite (LSPS) is a flexible BPM suite which addresses the proce

Introduction / / There is a growing need for IT management to be able to prove that the data center is being run effectively an

Introduction / / Key factors that shape the process include the influence of the customer, the project’s size, the team’s exper

Introduction / / Troux provides a software platform and application suite that is designed to deliver business value from busin

Introduction / / It has built its portfolio organically, with some components extending open source ALM point solutions, and by

Introduction / / Starview has extended the CEP model by adding what it terms as 'Analytical Event Processing (AEP)'. This provi

Introduction / / IT services are no longer just business process enablers, but often core to business and revenues, with their

Introduction / / Corporate IT functions are not only being squeezed by the enterprise-wide mandate to “deliver more with less,”

Introduction / / The need for IT to demonstrate business value and maximize the availability of business-critical IT services,

Introduction / / The Cordys BOP is a multi-tenant single-stack platform designed to enable process design and execution either

Introduction / / Providing end-to-end support for multiple Agile processes and facilitating real-time collaboration / Features

Introduction / / M86 Secure Web Gateway (SWG) provides an appliance and hybrid web security solution that allows organizations

Introduction / / Clearswift SECURE Web Gateway is a web protection solution that helps organizations to control and maintain us

Introduction / / Much of the discussion around legal process outsourcing (LPO) has tended to focus on its impact on law firms.

Introduction / / The UK higher education system is in a state of flux: budgets are being slashed, student tuition is skyrocketi

Introduction / / The volume of data stored by businesses continues to soar, and in some cases is increasing by over 50% per yea

Introduction / / Cloud computing is emerging as a major disruptive force for both IT vendors and users. However, in 2011 it is

Introduction / / The previous Labour administration in the UK mandated that 100% of all gas and electricity meters should be sm

Introduction / / Ovum conducts bi-annual global surveys to understand the complexities of IT decision makers’ attitudes toward

Introduction / / SIS has long been the problem child of Siemens AG. Its acquisition by Atos Origin releases it from that unhapp

Introduction / / With budgets being slashed and government departments grappling to figure out how to continue to deliver the w

Introduction / / Ovum believes there is potential for some alternative thinking when it comes to recovering the costs of smart

Introduction / / Despite a continuous program of change and improvement, the DWP finds itself under increasing pressure to do m

Introduction / / There has been a tendency for the use of social media by organizations to be regarded as a stand-alone issue,

Introduction / / 3G services arrived in Africa in 2004. Since then the number of GSM mobile networks currently offering 3G serv

Introduction / / This report presents quarterly analysis of global and regional 3Q10 optical networking market size, vendor sha

Introduction / / OC posted stong growth in 2010, but it is ahead of ON. We argue this difference is due to the different levels

Introduction / / As the global economy emerges from the economic downturn, Ovum forecasts that telco investment levels will ret

Introduction / / Enterprise mobility in India is still in its early stages of development. IT expenditure in Indian enterprises

Introduction / / Wireless operators around the globe are taking a keen interest in expanding prepaid services to accommodate a

Introduction / / Quarterly and rolling market share and comparison to forecast for service provider IP routing and Ethernet swi

Introduction / / There is no one-size-fits-all solution for the deployment of LTE across Asia-Pacific. The region's LTE first-m

Introduction / / This report looks at the trends in telco operations that Ovum expects to occur during 2011, taking into accoun

Introduction / / The emerging markets telecoms industry had a very good year in 2010, and 2011 is set to be another positive ye

Introduction / / The current forecast period is one of profound change. The transition to 10GbE from 1GbE brings architecture a

Introduction / / The telecom food chain is unstable. OC suppliers shipped more equipment than their ON vendor customers consume

Introduction / / Broadband growth, particularly mobile broadband (mostly HSPA-based), is as strong in Eastern Europe as it is i

Introduction / / This report offers an extensive overview of the regulatory obligations at the retail and wholesale level for f

Introduction / / It will be difficult for a private OC vendor like Neophotonics to go public without having achieved consistent

Introduction / / Asia-Pacific is one of the key emerging markets and Telekom Malaysia is a key fixed-line operator in the regio

Introduction / / In 2010 Deutsche Telekom set itself a new strategic direction to keep up with changes in customer preferences

Introduction / / This slide pack reviews financial and operational KPIs for the largest telcos in the world, providing insight

Introduction / / Optical components is on track to post over $5bn in revenues in 2010, the first time it has crossed this level

Introduction / / This datapack includes current figures for the three major Australian mobile operators (Telstra, Optus, and VH

Introduction / / This global forecast for audio and web conferencing services sizes those markets for the years 2010–15, and is

Introduction / / IP VPN services have become one of the most important communications services used by enterprises to address t

Introduction / / Corporate IT functions are being squeezed by a growing variety of business pressures and constraints, such as

Introduction / / RSA provides an extensive range of IAM-based identity assurance products and services which collectively, as w

Introduction / / Vendors like NIIT Technologies might not be top-tier Indian providers but that are of sufficient size and matu

Introduction / / This Ovum study examines top business challenges, IT budget outlook, and spending priorities among pharmaceuti

The use of mobile broadband services is rapidly increasing. By the end of 2015 there will be 3 billion mobile broadband connection

Service providers are caught in a trap of thinking that business models for digital content polarize into an either/or scenario of

The 2.5GHz band has emerged as the preferred standard for LTE first-movers in Asia-Pacific. However, there are plenty of exception

In an economic environment still recovering from global recession, the Indian managed services market has continued to evolve and

The past decade has been challenging for Openwave, which mid-way through was showing signs of being a company that had lost its st

The success of Safaricom’s M-Pesa mobile money service in Kenya and the increasing mobile penetration among users with limited acc

America Movil has merged operations with fixed-line providers Telmex and Telmex International to become an integrated telecoms ope

The Danish government and the regulator, the National IT and Telecom Agency (NITA), are focusing on increasing broadband adoption

Recently, the Italian NRA has made significant progress in implementing the European Commission’s regulatory framework. The teleco

AT&T is the largest telecommunications operator in the world, and is the largest DSL and local access provider in the US. As a res

The Hong Kong telecoms market is advanced in terms of the maturity of its market liberalization, its technology sophistication, an

During 2009, Sweden saw revenue growth in mobile and data services, while fixed service revenues declined. The country has one of

MTN continues to be one of the largest and fastest growing operators in the Middle East and Africa (MEA). Going forward, converged

Mobile TeleSystems (MTS) is the largest mobile operator in the Commonwealth of Independent States (CIS). It continues to face chal

VimpelCom is Russia's first integrated telecoms operator. The company is focusing on strengthening its multi-play portfolio and es

VNPT has retained its leading position in the highly competitive Vietnamese telecoms market. It continues to see strong subscriber

Workforce optimization technologies (WOTs) are being applied throughout the enterprise in order to drive efficiency and improve cu

In the last two years, BT has stabilized its business in the face of declining revenues and write-downs at BT Global Services (BTG

Introduction / / Based on primary research with buy-side technology executives, this study explores IT drivers and strategy along

Introduction / / Based on primary research with corporate banking technology executives, this study explores IT drivers and strat

Introduction / / Based on primary research with sell-side technology executives, this study explores IT drivers and strategy alon

Introduction / / Based on primary research with financial markets technology executives, this study explores IT drivers and strat

Introduction / / ATM management outsourcing is a growing area that is now being considered by many banking executives, particular

Introduction / / The proliferation of devices, online services, and applications gives consumers more access and options than eve

Introduction / / North Africa is often overlooked as a location for outsourcing delivery, in favor of more established hubs in In

Introduction / / Predicting the medium-to-long term future is a delicate, yet surprisingly difficult, task. On the one hand, futu

Introduction / / Pharmaceutical companies are expanding into the Asia-Pacific region to increase their market share and reduce co

Introduction / / It is early days for the DevOps movement. Its nature, scope, and ambitions are still in flux. Some of its ideas

Introduction / / HTML5 has drawn critical-mass vendor support as the emerging web standard. It changes the classic "rich versus r

Introduction / / Cloud computing promises to tackles two hitherto irreconcilable IT challenges: the need to lower costs and the n

Introduction / / Most organizations consider automation in terms of codification of run books. However, this perception limits th

Introduction / / A perfect storm has hit the UK public sector IT market. The British government is looking to reduce departmental

Introduction / / All three of the largest clothing retailers, namely Zara, Gap, and H&M have waited until now to launch online st

Introduction / / Businesses thrive or die on the strength of their relationships with their customers. This strategic issue is be

Introduction / / The extended enterprise needs a comprehensive identity layer. Identity and access management (IAM) is an essenti

Introduction / / Ovum and the EEMA have polled a number of their enterprise customers and members to discover how they are using

Introduction / / This Ovum slide pack provides an overview of the new spending realities in the UK public sector and the implicat

Introduction / / Analysis of the contracts signed in the previous quarter, with graphical representation of key activity. The rep

Introduction / / As observers eagerly await the results of the 2010 US Census, many enterprises anticipate that the US Hispanic p

Introduction / / The Ovum Services Index began in January 2006, previously known as the ComputerWire Global Computing Services In

Introduction / / Security needs are growing fast. Business faces a large-scale and well-resourced criminal network. Additionally

Introduction / / The related initiatives of SOA and BPM continue to evolve despite slowed deployments due to financial constraint

Introduction / / The healthcare technology market is changing fast. Providers and payers are coping with rising costs and restric

Introduction / / Double-digit retail sales growth is a thing of the past, consumer buying habits have evolved to incorporate many

Introduction / / The financial markets sector seems to have emerged from the financial crisis in relative health. However, the su

Introduction / / Financial success in the insurance industry depends on insurers being able to leverage the changing risk landsca

Introduction / / The pace of change in the utilities industry, while slow in comparison with some other industries, is increasing

Introduction / / The demand for increased flexibility from an organization's IT capability is creating new challenges for data ce

Introduction / / The retail banking landscape will evolve during 2011 as institutions continue to make post-industry crisis recov

Introduction / / While outsourcing back-office processes was once seen as a radical, aggressive move based almost completely on I

Introduction / / An overview of the 2011 trends that Ovum anticipates will pervade the CRM outsourcing space, including social me

Introduction / / Emerging from the worst of the economic crisis, the higher education industry is facing a confluence of events:

Introduction / / The Telecoms Vendor Contract Database shows publicly announced carrier-vendor contracts around the world. The da

Introduction / / Neverfail occupies a niche that is not yet being served well by larger vendors, namely the supply of affordable

Introduction / / Virtualization and data center transformation activity hold the promise of reducing data center costs, and impro

Introduction / / organizations have been showing increased interest in adopting a virtual desktop solution such as Pano Express f

Introduction / / HandySoft’s BizFlow Plus offering is a Java-based integrated BPM suite through which organizations can define, s

Introduction / / The identity management and access control requirements of each organization are driven by a number of business

Introduction / / Microsoft is a mainstream competitor in the identity and access management (IAM) space; it has a distinctive pro

Introduction / / As enterprises become increasingly reliant on IT, the availability of mission-critical applications and services

Introduction / / Due to the increasingly geographically dispersed nature of organizations and the rise in the number of remote wo

Introduction / / Software asset management (SAM) is an important corporate capability that can help organizations to optimize IT

Introduction / / After several years of struggling with unproductive acquisitions, Tieto plans a comeback armed with a more strea

Introduction / / As budgets are tightened and traditional markets encroached upon, Capgemini's strategy to increase presence in g

Introduction / / Casewise is a supplier of business process improvement (BPI), enterprise and business architecture, and complian

Introduction / / In recent years, with organizations subject to an increasing variety of corporate pressures and constraints, the

Introduction / / Progress has established a central theme of ‘operational responsiveness’ that underlies all new product developm

Introduction / / This report focuses on IBM and its extensive global range of SAP management offerings. It considers IBM’s offeri

Introduction / / Managing workplace technology has evolved from simple desktop provision and maintenance to a much more complex p

Introduction / / SAP customers want quicker ROI, lower TCO, and greater breadth and depth of services from their suppliers. With

Introduction / / This report focuses on CSC and its extensive global range of SAP management offerings. It considers CSC’s offeri

Introduction / / Managing workplace technology has evolved from simple desktop provision and maintenance to a much more complex p

Introduction / / Early estimate of ON results and market commentary for the top ON equipment suppliers. / Features and benefits /

Introduction / / This report explores the competitive dynamics within the CRM market and helps businesses select a vendor based o

Introduction / / Order management and execution management systems, or OMSs and EMSs, are trading platforms that came into existe

Introduction / / IT management must focus on activities and solutions that facilitate flexibility and increased business service

Introduction / / This report analyzes vendors' 3Q10 financial results with the following goals in mind: to understand which vendo

Introduction / / This Ovum study examines current and future CRM spending priorities, adoption drivers and inhibitors, investment

Introduction / / Optical communication requires multiple technologies and products to support network bandwidth growth. The indus

Introduction / / The Optical Component (OC) market share spreadsheet shows quarterly equipment vendor results by segment (long, m

2Introduction / / The Vendor Contract Database shows publically announced carrier-vendor contracts around the world. The database

Introduction / / This spreadsheet shows historical quarterly revenue, capital expenditurem and capital intensity of global teleco

Introduction / / The Equipment Market Quarterly Update is a roll-up of the Network Infrastructure equipment vendors’ 3Q10 results

Introduction / / The ON subregional market share spreadsheet shows quarterly equipment vendor results for subregions within EMEA

Introduction / / ICT services is one of the fastest growing segments in the telecom industry today, driven by a need for service

Introduction / / The market for tablets and other mobile Internet devices has reached unprecedented levels following the launch o

Introduction / / The current state of the virtualisation market is characterised by many proprietary technology stacks – or put a

Introduction / / Location information is a common element in business information but is underutilized due to the difficulty of a

Introduction / / Many new products have been added to the portfolio but the key release is the ALM integration platform that bind

Introduction / / Separation of the logical process (model) from the presentation (view); changes in the process can be rippled ou

Introduction / / There must be an increased focus on the end-to-end management of networks, especially the provision and control

Introduction / / Mingle is an Agile Project Management solution, that in addition to project management functionality offers Agil

Introduction / / Marval MSM is an integrated ITSM solution that covers the breadth of required ITSM processes. Indeed, it is desi

Introduction / / Enterprises' storage requirements are expanding rapidly as they attempt to cope with massive amounts of unstruct

Introduction / / This report focuses on HCL and its extensive global range of SAP management offerings. It considers HCL’s offeri

Introduction / / This report presents Ovum's forecast for growth in the tablet and smart device market, with detailed analysis of

Introduction / / As healthcare providers struggle with acute budget restraints, there is a strong case for the deployment of tele

Introduction / / The economic crisis that began in 2008 had a dramatic impact on recruitment, and the RPO industry has had to cha

Introduction / / TCA technology is increasing in sophistication, moving from being a compliance requirement to a tool to increase

Introduction / / The emergence of consumer and professional digital SLR cameras capable of shooting high definition (HD) video ha

Introduction / / This report provides a detailed analysis of quarterly revenues, profits, and market capitalization for companies

Introduction / / Application lifecycle management (ALM) has entered a new phase in its evolution, and it is having to deal with t

Introduction / / Organizations will need to be selective and initially opt for initiatives that will achieve the best results in

Introduction / / During 2010, agencies have begun to face the reality that 2011 will be a difficult year, requiring considerable

Introduction / / In collaboration with analysts from Datamonitor's Healthcare business unit, in this brief Ovum's Pharmaceutical

Introduction / / In this brief we look ahead to the key events and trends for media, entertainment, and publishing in 2011. We hi

Introduction / / For most countries, a country-wide data interchange for healthcare still seems some time away. Can it be achieve

Introduction / / An overview of the opportunities for CRM outsourcers and their clients for contact center delivery in El Salvado

Introduction / / Across the US, elections are technology-heavy events. Election management bodies are using IT to develop and mai

Introduction / / giffgaff is a MVNO that has set out to offer a competitive package to consumers by cutting its overhead costs to

Introduction / / As regulatory pressures increase and IT organizations continue to face budget pressures, identity and access man

Introduction / / Outsourcing the right areas under the right types of sourcing arrangement with the right strategic partners is i

Introduction / / The ICT strategies of many organisations are dominated by consolidation and standardization, fewer moving parts,

Introduction / / In the retail industry, customer service grew out of a reaction to dealing with complaints. Although most of the

Introduction / / There is a definite business case for SaaS per se, and the benefits of SaaS adoption are equally applicable to t

Introduction / / There is great potential for outsourcers to take advantage of ongoing cost-rationalization strategies by US heal

Introduction / / Failure to adequately predict capital costs is one of the biggest risks to the success of desktop virtualization

Introduction / / Acronis Backup & Recovery 10 Advanced Server Virtual Edition addresses the problems of backing up virtual server

Introduction / / Agile software development methodologies and processes are now found in the mainstream. However, the question of

Introduction / / The premise of UBI is that it identifies good drivers and influences behavior resulting in fewer or less severe

Introduction / / The Australian government recently released an independent review of the implementation of its ICT Reform Progra

Introduction / / This brief provides an initial analysis of the broadband access equipment (FTTx, DSL and CMTS) market for 3Q10.

Introduction / / Unlike other South & Central American countries, the liberalization of the telecoms market in Colombia preceded

Introduction / / The UK national wholesaler is well along the path of transforming into a next-generation carrier. Despite fallin

Introduction / / Service provider IP and Ethernet-based network equipment supporting Internet and mobile traffic growth and the m

Introduction / / The broadband access market share spreadsheet shows quarterly equipment vendor revenues and shipments by segment

Introduction / / The ON market share spreadsheet shows quarterly equipment vendor results by segment (aggregation, BWM, metro WDM

Introduction / / The SPSR market share spreadsheet shows quarterly equipment vendor results by segment (core IP/MPLS, edge IP/MPL

Introduction / / Ovum’s interactive model highlights the primary findings from our ongoing research into the technological market

Introduction / / As government agencies increasingly turn to IT to reduce costs and improve public service delivery, it is impera

Introduction / / Based on the comprehensive research conducted in our technology evaluation and comparison Reports, this tool all

Introduction / / Based on the comprehensive research conducted in our technology evaluation and comparison reports, this tool all

This presentation analyzes M&A, vendor financing, private placements, and public offerings in telecom during 3Q10, along with the

Presentation, comparison, and analysis of the world's top telcos' financial and operational KPIs for 2Q10.

This presentation provides analysis of high-speed 40G and 100G DWDM line card deployments and trends for the 4Q period ending June

This presentation analyzes the services launched by mobile operators around the world in the first half of 2010. It is based on th

Much has been made of the opportunity for users and operators to “cut the cord”, do away with fixed networks, and pursue a mobile

Banks are back in the market for global network services, with technology and manufacturing companies joining them as key innovato

Despite the hype around LTE, HSPA is far from being old-fashioned. Two years ago, Ovum stated that HSPA+ rollouts would flourish a

Slowly but surely, a revolution is taking place in the way that mobile termination rates (MTRs) are determined in Europe. Starting

With the completion of the 3G auction in India, operators are now planning their network rollout and service strategies. In a mark

Sprint has spent the last three years repairing its brand and improving its performance following a period of customer service and

2010 has been a year of major changes for Verizon Business, and the company has begun its transformation from a global network pro

Greece is one of the most highly regulated telecoms markets in the European Union. It was quick to adopt the European Commission’s

France Telecom (FT) is Europe’s third-largest operator in terms of revenues. It holds a dominant position in the French market, an

While the privatization of fixed telephony markets started in the 1980s in Argentina and the 1990s in Brazil and Mexico, the fixed

China is one of the most attractive developing countries in terms of market growth, but foreign operators tend to underestimate th

Unlike their on-premise counterparts, hosted interactive voice response (IVR) platforms are not commodities within the self-servic

International wholesale telecoms carriers are moving up the value chain by offering managed network services and other network out

BT remains the leading fixed broadband service provider in the UK, but (unlike other European incumbents) it is no longer a large

While the contact center has evolved into a strategic asset for enterprises, the metrics used to gauge contact center performance

Global carriers will need to make some major changes and enhancements to remain competitive, especially as emerging cloud services

As Ovum’s Global Mobile Market Outlook: 2010-2015 discusses, much of the growth in global handset shipments and data revenues is n

Introduction / Ovum carried out an in-depth primary research project in 2010. We spoke to business and IT leaders at 80 retailers

Introduction / This Ovum study examines top business challenges, IT budget outlook, and spending priorities among insurance compan

Introduction / This Ovum study examines top business challenges, IT budget outlook, and spending priorities among North American i

Introduction / This Ovum study examines top business challenges, IT budget outlook, and spending priorities among EMEA insurance c

Introduction / This Ovum study examines top business challenges, IT budget outlook, and spending priorities among Asia-Pacific ins

Introduction / Order management and execution management systems, or OMSs and EMSs, are trading platforms that came into existence

Introduction / The aim of processing streamed information is to enable the organization to respond by tuning its processes, polici

Introduction / For systems users who struggle to maintain a growing number of online identities, the availability of effective fed

Ovum's research has, for over 20 years been focused at the junction of the technical and commercial domains. Ovum's market reports

During 2009 and 2010 to date, the German market has made significant progress in adopting the European Commission’s (EC) regulator

The Japanese telecoms market is one of the most advanced in the world: it has a highly developed mobile market and is one of the l

The South African telecoms market is one of the most technologically advanced markets in Africa. However, it is still dominated by

Telkom Indonesia has maintained its leading position in the Indonesian telecoms market. The company’s broadband, multi-play, and I

The Austrian telecoms market has seen significant activity during the past year. In 2010 the TKK has completed a market analysis o

Virgin Media is the UK’s second-largest pay-TV provider and its only cable-TV operator. It is currently in a relatively strong pos

Verizon Global Wholesale, one of the largest voice wholesalers in the world, was formed in late 2009 when Verizon Communications c

In recent years, customer outreach has been one of the most in-demand contact center solutions. In this Decision Matrix, Ovum exam

Mobile network sharing – whether it is sharing tower sites or radio access network (RAN) components – is not a new concept in the

Orange Business Services is facing price pressure on its legacy services and increasing competition in global services. It is focu

This report provides an overview of the broadband markets in North America. We use reported results, Ovum forecasts, and pricing d

The Informatica brand has been synonymous with data integration for over 17 years. The company has evolved rapidly during that tim

South East Asia is a region of contrasts, particularly when it comes to telecoms. While mobile penetration is more than 100% and s

Governments, regulators, and telcos must act to encourage development of wholesale markets across South East Asia if they are to s

Finland’s fixed-line market is currently fairly fragmented, with several local and long-distance carriers branching out into each

The Belgian telecoms market has seen significant activity on the wholesale services front in the past year. The regulator, Institu

We are entering an exciting period in the development of Internet identity services. They promise greater convenience for users, h

Thailand’s mobile market is in a deadlock. The country’s 3G auctions, which were originally scheduled for September 2010, have bee

Following the successful completion of the Indian broadband wireless access (BWA) auctions, mobile broadband services will be laun

Globe Telecom operates in the highly contested Philippines market. The rise of price competition in the core mobile segment, where

PLDT has retained its leading position in the highly competitive Philippine telecoms market. The broadband, mobile, and SME market

Like video game players who must conquer successively fiercer opponents at each level, optical component (OC) vendors have fought

BICS is an international wholesaler with a good breadth of services, a strong track record in customer service, and a focus on ser

This report defines proactive communications and highlights its business benefits in customer service. It also focuses on today’s

The dividing lines between telecommunications providers, cable operators, and Internet companies are blurring as converged network

GetJar is the world’s largest non-proprietary, cross-platform app store, and has been a pioneer in the app space since 2005, well

BeeTV and i-concier have been launched into the Japanese market as innovative new mobile services from NTT DoCoMo. BeeTV is a vide

Telefonica Latin America is Telefonica Group’s growth engine, both in terms of subscribers and revenues. With high mobile penetrat

This profile looks at Google’s Android platform – an open-source software platform for mobile phones and other devices – from a mo

The Indian enterprise software industry has been a story of consistent double-digit growth, although on a low base. The growth has

Runtime has long been the neglected half of the application lifecycle, a phase when development organizations typically hand off r

Genpact has risen from being the offshore captive unit of General Electric to become the largest pure-play BPO player in the world

IT is a fashion industry, and cloud computing is the new black. Currently at the height of its hype, it will suffer a backlash bef

Governments across Europe are struggling with budget deficits. Healthcare expenditures, as a large part of each country’s GDP, und

Discussions surrounding offshore delivery locations and where they should be situated quickly boil down to debating the relative m

Data quality might not be getting as much airtime these days as exciting, cutting-edge technologies such as cloud computing or vir

In February 2010, Xerox completed the acquisition of IT service provider Affiliated Computer Services (ACS) for $6.4 billion. The

This presentation provides a briefing on the key implications of the 2010/11 Australian Federal Government Budget and identifies o

This is a summary of 2Q10 financial results for telco vendors in five regions. Revenues for infrastructure vendors saw some YoY gr

On 20 July 2010, LightSquared announced a $7 billion contract with NSN to build, operate, maintain, and manage an LTE network that

In June 2010, Alcatel-Lucent announced that it had been selected to supply AU$70 million (US$64 million) worth of GPON and Etherne

Service provider switching and routing (SPSR) market leader Cisco Systems has benefited not only from finding the right place at t

Presentation, comparison, and analysis of the world's top telcos' financial and operational KPIs for 1Q10

Global mobile virtual network operator (MVNO) connections are forecast to reach 85.6 million by 2015, and revenues are expected to

Many new Web 2.0 enterprises, cloud service providers, and content owners purchase capacity in quantities comparable to that of sm

Increased competition among mobile players in India has made it vital for operators to sharpen their focus on core operations so t

Contact center technology vendors provide unified agent desktop tools to assist agents with navigating through numerous applicatio

This report focuses on Motorola’s LTE and WiMAX strategy prior to the recently announced planned acquisition of most of its wirele

Idea Cellular’s new pan-India footprint and its aggressive pricing strategy are expected to further drive its strong subscriber gr

France Telecom has extensive and well-developed international and domestic wholesale operations. However, only the international u

Global Crossing owns and manages a highly secure end-to-end IP network that would be very difficult for a competitor to duplicate.

Introduction / This is a summary of 1Q10 financial results for telco vendors in five regions. Revenues for infrastructure vendors

Business intelligence (BI) and analytic technologies are seeing rapid growth in today’s tight economy, driven by fierce competitiv

Brazil’s economy continues to grow rapidly and, with more evidence of a surge in IT spending in the coming years, outsourcing vend

Software vendors and enterprises wondering whether or not to multi-tenant-enable public, private, and hybrid clouds applications,

The legal process outsourcing (LPO) market, often seen as simply a part of the larger knowledge process outsourcing (KPO) industry

Emerging market consumers are highly price sensitive, and our research suggests that they make careful purchasing and usage decisi

Global mobile connections are forecast to hit 7.49 billion in 2015 and revenues are expected to reach $1,000 billion. This reflect

This report explores the competitive dynamics within the contact center speech analytics market, and helps businesses select a ven

In recent years, Huawei has worked hard to innovate and customize its access product portfolio. These efforts include integration

In the second part of Ovum's annual analysis of the size and make-up of the European wholesale market, we take a closer look at 24

2009 and the first half of 2010 saw plenty of activity from the CMT, the Spanish national regulator, which finalized its second-ro

At various times over the past 20 years, cable companies have attempted to enter the enterprise market. These attempts met limited

In our previous analysis of the Netherlands, we pointed out the potential for the development of a viable open access market, due

Telecoms operators have returned to the M2M opportunity with vigor. During the last 12 months there has been a stream of announcem

The competitive landscape in the Omani telecoms market changed significantly in 2009 with the launch of three new mobile resellers

Operators adapted their offerings to cater to changing consumer demands during the poorer economic conditions caused by the global

Leap Wireless is a regional mobile network operator in the US, operating under the Cricket wireless brand and specializing in prep

In the span of a few years, Huawei has become a major force in European telecommunications. ZTE is strong in EMEA’s developing reg

BT Global Services has been significantly restructured since our last assessment of its business to separate out local from global

The basic concept of a smart enabler involves a service provider, network operator, or other player leveraging core assets and off

Industry convergence is increasing the pressure on telcos to refine the role they wish to play in content markets. Historically, t

The iPhone’s iOS is the clear favorite smartphone platform for mobile application developers, according to Ovum’s first mobile app

Many carriers around the world are eyeing the content delivery network (CDN) market with interest. It promises new revenue opportu

This report defines the micro-economic landscape that affects the monetization strategies and business models emerging in the digi

Fixed-line penetration in Mexico has remained around 17–18% since 2005. Despite growing competition, the fixed market is still dom

Until recently, the extraordinary growth in the mobile industry and ever-increasing demand for capacity from the enterprise segmen

During 2009–10, AT&T has continued to increase its global capabilities in its major regions of operation with network services, ad

With a growing share of MNCs' investment dominated by neither the US nor the European group of telcos, the Asia-Pacific region is

India’s mobile device market grew to more than 100 million unit shipments in 2009, and is poised to grow by 10–12% in 2010. Compet

In the past six months leading contact-center technology vendors have begun the process of creating practical ways to incorporate

Shenzhen Telecom, as befits its location in one of China’s Special Economic Zones, offers a preview of what other branches of Chin

Revenue leakage is one of the major challenges in any industry that handles high volumes of customers or subscribers. In the India

Global Eye is a video surveillance solution based on IP technology introduced by China Telecom in 2003. Offered to enterprises as

MTN’s MobileMoney service in Uganda has been highly successful, attracting 1 million users in just over a year since launch. This

This report provides an overview of the broadband markets in Asia-Pacific. We use reported results, Ovum forecasts, and pricing da

This presentation analyzes M&A, vendor financing, private placements, and public offerings in telecom during 2Q10, along with the

This report provides an overview of the financial and operational performance of major telecoms and cable operators in Eastern Eur

Millicom is a diverse mobile operator with operations in a number of different geographic regions. Its primary markets are in Sout

An overview of current activities in North America and Western Europe, including leading drivers and barriers to EHR adoption. /

AT&T's M2M strategy rests on the strength of its network its well-established platforms, and its investment in fostering a partner

Telenor is forward-thinking and innovative in its multi-pronged approach to M2M through Telenor Objects and Connexion. It has a hi

Telefonica has a long history in M2M has a significant number of global M2M customers outside of Spain. This report profiles Telef

DT is making significant investments in the form of a centralized competence center for M2M. To date it has taken a fairly opportu

Vodafone has taken a full-service approach to M2M, and views it as a strategic opportunity to engage with its MNC clients. This re

Orange's M2M services are among the most integrated and comprehensive in the market. It is focused on connectivity, but in some ar

KPN positions itself as a partner that takes an integral role in the customer's transformation from product supplier to service pr

This report provides an update on the trends and opportunities for suppliers of IT services to the UK central government market. I

Business leaders are calling on CIOs to deliver more responsive IT services at lower cost. The solutions proposed by most IT servi

Business process outsourcing is an increasingly competitive area with a changing competitive landscape. In order to differentiate

Public clouds, such as those run by Amazon and Microsoft, offer data storage services to complement their compute or data processi

Tellabs is a vendor in transition. The company has been moving in a new direction since naming a new CEO in early 2008. As part of

Principal Analyst Julien Grivolas gives an update on NEC’s LTE strategy and how the Japanese vendor intends to differentiate its o

The outlook for mobile device management (MDM) technologies is good. The results of this quarter’s study reflect the end of the sl

In developed markets, operators are facing increased competition, a slowdown in growth, and steady if not dropping ARPU levels. In

Vodafone’s regular briefing for telecoms industry analysts provides an important opportunity to learn about the latest trends and

ZTE’s core IPTV offering has been stable since 2008. Since then, its major thrust in this area has been to move from numerous tria

Ovum’s annual analysis of the size of the European wholesale market and the share of the major players demonstrates the continued

Carriers in countries around the globe are rolling out next-generation access (NGA) networks in order to provide high-speed broadb

Oi is the umbrella brand under which Tele Norte Leste Participacoes operates, and is the market leader in the Brazilian telecoms m

Reggefiber has emerged as the major FTTH player in the Netherlands. Its position was boosted when incumbent KPN came aboard as a m

In recent years, proactive communications for customer service have been one of the most in-demand contact center solutions. While

The concept of universal service needs to evolve with the changing digital environment. Current policies and practices are already

By its broadest definition, virtual queuing allows callers waiting on hold for an agent to hang up without losing their place in t

In the past, telco metrics have focused on financial, technical, or network related issues. However, with telcos now facing compet

Argentina boasts one of the highest mobile and broadband penetration rates in South & Central America. Due to the measures adopted

In March 2010, Zain sold its operations in 15 African countries, marking a complete turnaround from its 3x3x3 strategy (initiated

As the economy recovers and businesses prepare for retrenchment in consumer spending, enterprises have changed the way they invest

Enterprises want to gain a greater understanding of customer demands in order to improve service and increase satisfaction. Over t

Although a small set of companies have dominated the customer interaction and contact center technology markets for many years, sm

The hard work begins now for Indian operators / The Indian mobile sector now stands at a key point as it begins the long, slow tra

Enterprises have invested in automation powered by speech recognition to cut costs without sacrificing customer service levels. Ho

Impact / Today’s typical IT organization has scant resources for supporting enterprise innovation. With 75% – or more – of the IT

KPN, in the third year of its “Back to Growth” strategy, has increased its focus on cutting costs and increasing customer value. W

Dutch incumbent KPN is investing in its “All-IP” next-generation network. It owns a high-capacity fiber network that stretches acr

Application downloads to mobile devices have been the subject of a great deal of hype since Apple launched its App Store in 2008.

Vivo continues to maintain its lead in the highly competitive Brazilian mobile market. Its focus on adding and retaining high-valu

This Ovum study examines top business challenges, IT budget outlook, and spending priorities among government agencies in the US,

IT governance is necessary and difficult. Cloud computing (in the form of public, private as well as hybrid clouds) makes it even

Public clouds’ QoS is under close scrutiny / Public cloud providers claim superiority over on-premise IT infrastructures on two fr

Service-oriented architecture (SOA) is an architectural style (not a technology) that can help healthcare providers realize the am

The United Arab Emirates (UAE) is one of the most prosperous countries in the Middle East and one of the region’s largest IT servi

The blueprint is a milestone document, bridging the gap between traditional government administration, the rather tired e-governme

The industry has approached the development of security management products in a “bottom-up” direction, providing key components o

In the early days of the recession, back in late 2007 and early 2008, many outsourcing industry experts were predicting that the f

There can be no dispute that 2.0 technologies, such as wikis, blogs, instant messaging, tagging and other social networking tools,

It has been a challenging decade for newspaper and magazine publishing. US newspaper advertising revenues dropped by 39.5% between

This report forms part of Ovum’s KPI coverage. It seeks to compare the performance of a set of the world’s largest telcos by reven

The Korean telecoms market landscape has been widely reshaped by digital convergence in recent years, blurring boundaries between

Public access Wi-Fi has stormed back onto mobile operators’ agendas as mobile data traffic growth has prompted them to seek ways o

Compared with most European member states, mobile broadband In Ireland has experienced strong growth over the past two years. Howe

The Indian telecoms market was liberalized in 1998 and has since grown rapidly to become the second-largest telecoms market in the

This study is the seventh iteration of a series of quarterly studies, which now includes data for 1Q09. It includes the findings o

This report provides a high-level overview of the two candidate International Mobile Telecommunications-Advanced (IMT-Advanced) te

Malaysia has among the highest mobile penetration rates in the Asia-Pacific region and continues to witness healthy growth in new

PCCW’s quad-play offering is unique in the Hong Kong market. The company faces intensifying competition in its core segments and r

Telefonica is the world’s third largest telecom group with over 250 million global subscribers. However, the impact of competition

Tellabs is a vendor in transition. The company has been moving in a new direction since naming a new CEO in early 2008. As part of

Enterprises looking to improve customer interaction processes and increase customer satisfaction rates have shown increased intere

The Swiss telecoms market has seen significant activity on the wholesale services front in 2009 and the first half of 2010. The re

Coherent-detection schemes for optical transport at 40G and 100G are like an undersea earthquake. Not only is there an immediate s

The mobile industry is now facing similar challenges to those that confronted the fixed telecoms industry five years ago. Gone is

Mobile call termination has always been high on the agenda for regulators in many countries, and recent years have been no excepti

Infrastructure competition has played a primary role in the development of France’s consumer broadband market. This provides an im

Argentina boasts one of the highest mobile and broadband penetration rates in South & Central America. As a member country of Merc

Chile continues to have one of the highest broadband connection rates in South and Central America (9.82%). The government’s polic

MetroPCS, a US regional mobile operator known primarily for its monthly unlimited prepaid wireless services, currently serves 7.3

The Middle East region is on the cusp of rapid growth in mobile broadband services. Most operators are still exploring different a

The ongoing spat between Apple and Adobe over the former’s refusal to support the latter’s Flash technology on its iPhone, iPad an

AT&T’s wholesale group focuses on its traditional carrier-to-carrier business because that generates the bulk of its wholesale rev

While it does provide cross-platform access to a number of common content sources, Verizon’s approach to multi-screen service deli

Telecom systems vendors’ R&D spending remains in the range of 13-14% of their revenues (on average), but venture capital funding o

At the end of May 2010 Google unveiled its much-anticipated TV service, based on the Android platform used in smartphones. Google

The last few quarters for Indian mobile operators have been characterized by slower revenue growth and falling margins. The positi

Prepaid has increased in importance since the start of recession, with many consumers switching from post-paid to prepaid services

Following another reorganization, Deutsche Telekom has dissolved its former combined national and international Wholesale Center.

Telecom Italia’s international wholesale performance in 2009 was slightly disappointing, with a single-digit fall in wholesale rev

Results from Ovum and Telecom Asia’s Asia-Pacific mobile broadband industry survey show a maturing industry. Although respondents

Software is changing the nature of engineered products. The level of software content in engineered products has grown to the poin

Volatility in world financial markets is one of the trends that has helped raise awareness of the need to sense and respond to eve

This report explores the competitive dynamics within the multi-tenant hosted contact center service market in the US, and helps bu

Introduction / / Ovum’s retail banking technology spending forecast model provides a current and comprehensive assessment of reve

Introduction / / Ovum’s Retail Banking technology spending forecast model provides a current and comprehensive assessment of reve

Introduction / / After nearly a decade of being 'on the cusp' of more industry-wide adoption of CRM, the recent recession has pus

Introduction / / Changing dynamics in learning, teaching and research are driving the transformation of LMS in US higher educatio

Introduction / / This brief provides an overview of the opportunities and challenges that vendors are likely to encounter in the

Introduction / / As customer experience differentiation grows more important in the competitive retail environment, retailers sho

Introduction / / Increasingly more digital information, both structured but primarily unstructured, is flowing into, out of, and

Introduction / / Overall IT budgets are expected to rise this year, with some surprising changes in the types of planned technolo

As enterprises expect and demand more from their IT and the organizations that provide it, IT functions need management frameworks

A prevailing theme that runs through the market is that it is going through a period of change. Governments are expected to solve

This slide deck provides Ovum's views on the current and forthcoming trends that will affect the UK infrastructure services (IS) a

After a period of vendor- (and analyst-) fueled hype, the master data management (MDM) software market has finally settled down. W

Wipro continues to grow (with revenues of $4.390 billion, up 1.5% year-on-year), and is maintaining its position in the top tier o

The DACH region comprises Germany, Austria, Switzerland, and Liechtenstein, all of which sit within the advanced/mature scale in t

The global economic crisis had a major impact on outsourcing activity last year, with 2009 ranking as one of the worst for IT serv

Telecoms operators are increasingly driven to adopt strategies to reduce their carbon emissions and position themselves as "green"

ISPs are missing out on a share in the revenues earned by digital content providers, which are delivering everything from music to

South & Central American markets are set for a broadband explosion, driven almost exclusively by mobile broadband. Unlike mature m

ZTE and Huawei held their annual analyst conferences last month in Shenzhen. Ovum sent 5+ analysts to each event, as these two ven

In order to continue the strong mobile revenue growth seen in China, operators are driving 2G to 3G migration in saturating urban

In December 2009, TeliaSonera became the first operator in the world to commercially launch LTE services. The operator plans to ex

This profile looks at the newly announced MeeGo platform for smartphones and other consumer electronics devices. It considers the

A telco’s service assurance team’s primary task is to ensure that end users receive a predefined level of service. Traditionally t

The United Arab Emirates (UAE) telecoms market is a duopoly, with incumbent Emirates Telecommunication Corporation (Etisalat) and

Liberalization of the telecoms market in Peru began in 1991 with the passing of the Telecommunications Law and was completed in 19

BSNL is plagued by declining fixed-line revenues and shrinking mobile market share. This and an increasing cost base are squeezing

Reconfigurable add/drop multiplexer (ROADM) technology continues to evolve. Though existing components were deemed sufficient for

Twitter is no longer a start-up with a service that many assumed was a fad that would quietly disappear, along with the company. I

The global recession decreased global handset demand in 2009, but some handset vendors have fared better than others. While Sony E

Telcos are riding a new wave of investment in global data centers. With the emergence of increasingly complex hosting, IT services

Bharti has maintained its position as the market leader in an intensely competitive Indian mobile market. Going forward, 3G, broad

Bahrain is among the most liberalized telecoms markets in the Middle East. The regulator, the Telecommunications Regulatory Author

Swisscom is the incumbent operator in Switzerland and has international operations in Italy through the acquisition of Fastweb. Th

Interoute, like other European and global wholesale operators, aims to grow new revenues by building on its reputation for quality

HCL is continuing to grow aggressively, and has managed to gain a lead through its innovative and flexible engagement philosophy.

While the industrialization of application development is well understood and widely practiced by application development services

Capita continues its domination of the UK BPO market with several big contract wins, along with acquisitions that have boosted its

Insights into the government technology landscape during the first quarter of 2010, including recommendations for vendors. / / /

For our second annual network power research project, we delved into near-term improvements that can be made at the sub–network el

SON (self-organizing networks/self-optimizing networks) is the new buzz word of the moment. The arrival of LTE means the addition

Femtocells took a break from the limelight in 2009 as operator trials took place behind closed doors. They are now reappearing in

With telecoms operations in 13 markets across Europe and Asia-Pacific, Hutchison Whampoa is now an experienced telecoms player. De

Vodafone is the second-largest mobile operator in the world in terms of subscriber numbers. It has the largest geographic footprin

WiMAX has generated a lot of interest in India. Due to limited 3G spectrum and low broadband penetration, India is expected to be

This strong Latin America player with a Central and Eastern European arm has moved from being a network provider to a regional ser

Many new players entered the Indian mobile industry in 2008. Although India already had five national players and many regional pl

Of all the adjacent players, Google is the one that poses the greatest long-term threat to telcos and to the broader telecoms ecos

Reliance Communications is the second-largest telecoms service provider in India. The impact of the price war in the market has st

Telcos are increasingly viewing revenue assurance (RA) as a lever for growth in these times of recession and recovery. It has move

Over the last two years, cloud computing has grabbed the attention of the IT industry because of its potential to offer a new mode

Tata Teleservices’ launch of GSM services has helped straighten its position in the Indian telecoms market. Its very aggressive pr

Received wisdom in the mobile industry suggests that knowledge and experience is passed from the mature markets in the West and As

Device vendors, Internet players, and mobile operators are all vying to be the development platform and distribution partner of ch

Reducing the expense of expanding and operating IP and optical networks has been challenging in IP network evolution because opera

The increased consumer adoption of smartphones, more pervasive Wi-Fi and dissatisfaction with traditional customer-service channel

How do enterprise communications suppliers use their technologies to address the business process headaches of their customers? Th

Vodafone Essar remains a key player in the Indian telecoms market. It is performing adequately amid the challenges of intensifying

Telefonica is engaged in developing its big-screen mobile broadband offering. It is generally being offered as a complement to its

Brazilian incumbents are trying to focus on broadband expansion and quality of service. High-speed broadband access and pay-TV ser

Under the U:fon brand, MobilKom operates a CDMA network to deliver big-screen mobile broadband services in the Czech Republic. U:f

In the rush towards cost efficiencies made possible by voice over Internet protocol (VoIP) communications, many enterprises have g

Earnings results from telecom network infrastructure (NI) vendors confirm the depth of the 2009 downturn: NI (non-handset) revenue

Despite enterprise contact center investments in technologies designed to cut costs, commercial deployments of voice biometrics ha

Telefonica is well-established in its home market, Spain, and has a strong presence in many other markets in either fixed or mobil

Interactive voice response (IVR) platforms and their associated applications are predominately contact center technologies. But th

Six telecom equipment and component suppliers surprised the industry in early March by showcasing multiple 100G advances in two se

Orange Spain had over 15 suppliers supporting its fixed and mobile network operations. This was not excessive given the size of it

In March 2010 we attended Cisco’s analyst event in Bahrain, where it updated us on its vision and strategy for emerging markets. C

This is a summary of 4Q09 financial results for 126 telco service providers in four regions. Both revenues and opex recorded growt

This report provides an overview and analysis of the financial and operational performance of the major telcos in Western Europe.

In this presentation, Ovum looks at the growth of the mobile market and its impact on mobile backhaul. We also examine trends in m

Ovum's quarterly NGA policy & regulation update provides you with an authoritative understanding of regulatory developments in nex

The US telecoms market is one of the most deregulated in the world. Nevertheless, there are key differences between the regulatory

Turkcell has done well to retain its position as the dominant operator in the highly contested mobile market in Turkey. Going forw

During late 2009 and early 2010, ANACOM had either completed or initiated the market review of four out of the seven relevant mark

The Polish telecoms market has seen significant activity in 2009. With the entry of two new mobile network operators (MNOs) as wel

PCCW maintains a dominant position in the Hong Kong fixed-line market. As competition intensifies in Hong Kong’s key markets, PCCW

TeliaSonera is on a growth path but competition is intensifying in emerging markets. The company has established a strong footprin

The information and communications technology (ICT) strategies of most large enterprises are increasingly focusing on an enterpris

This presentation is an update to Ovum’s existing slide presentation on the UK IT outsourcing market, UK IT outsourcing: opportuni

The market for columnar databases was once a narrow niche that played a distant second to traditional row-based relational databas

Although green IT has been the subject of much debate and media coverage for the past few years, it is still only in the early sta

Electronic health records (EHRs) are hardly new; the goal of digitizing patient health records dates prior to the emergence of the

As healthcare providers juggle tighter budgets, the prevalence of chronic diseases, and an aging population, they are exploring ne

Finance and accounting outsourcing (FAO) has matured, and is moving beyond just labor arbitrage. But will a focus on strategic ben

The life sciences industry is facing significant challenges, many of which are unique to the sector. At the same time, the market

Honduras is one of many locations in Latin America that are emerging as potential delivery locations for BPO and IT services. With

Most cloud strategies have an initial focus on cost reduction or improved cost efficiencies, for two main reasons: the global rece

The current macroeconomic malaise means organizations in almost every sector are finding it tough. IT budgets are under scrutiny a

A number of factors have fostered the growth in managed services in recent years. Enterprises and organizations of all types need

The numbers provided in this document are Ovum’s provisional estimates for the top ten UK ITS vendors for FY09, or their most rece

IT systems have been under attack since they became connected to the Internet. Indeed, they suffered from insider misuse before th

Within the next two to three years, bare-metal X64 hypervisors will likely become near-commodities. However, they are not there ye

In Australia, 3G migration is continuing at pace, with mobile broadband and smartphones driving competition and industry growth. I

Hybrid TV combines a diversity of delivery platforms, and in many cases erodes the boundaries of traditional closed network servic

Global wireline equipment sales declined by 7.7% in 4Q09 versus the year-ago quarter, a marked improvement over the double-digit d

An increasing number of consumers now choose to take discounted bundles from their providers. For regulators, this trend makes reg

Turk Telekom holds a strong position in its domestic market, with a large and profitable fixed business. It now needs to leverage

Saudi Telecom Company (STC), the Saudi Arabian incumbent, is one of the largest players in the Middle East region. Both the influx

Multi-screen TV and video is a significant phenomenon that has far-reaching consequences for a variety of stakeholders across diff

Evolving Systems has evolved from a conventional operational support system (OSS) company into a champion for dynamic SIM allocati

The seven main operators in the saturated US wireless market are each vying for a diminishing number of new wireless subscribers.

SFR has quickly integrated the fixed assets of its acquisitions, notably Neuf Cegetel, into its overall operations and successfull

Principal Analyst Julien Grivolas gives an update on ZTE’s LTE strategy and explains why LTE offers an opportunity for the Chinese

Alain Pellerin is a customer-facing technical consultant at VBCM, a Chinese manufacturer of control systems. VBCM is a large compa

In China, enterprises are beginning to show increasing demand for enterprise mobility for reasons such as higher affordability, gr

The UK is the most advanced market for handset recycling. Around 8 million devices were recycled in 2009. This is double what was

Adoption of e-learning and coaching solutions in the contact center is on the rise. Training tools are becoming more valuable to c

The introduction of mobile number portability (MNP) has been long awaited in India. A variety of factors have caused the delay, in

This profile is focused on Microsoft’s Windows Phone OS software platform for mobile devices, both in its current incarnation as W

The debate over net neutrality has largely focused on regulatory issues, rather than what steps operators who wish to prioritize s

Ovum’s new bi-annual NGA tracker provides key insights into the development of fixed high-speed broadband. It contains detailed ro

Through services such as OnStar and local search sites such as Yelp, Citysearch, Qype and Tipped, consumers have begun to acclimat

With the world’s economies expected to return to growth in 2010, we examine how the economic downturn has impacted service provide

As we wait for the unveiling of the National Broadband Plan on 17 March 2010, we have already begun to see the National Telecommun

The Brazilian regulator and government launched several initiatives to promote the expansion of broadband access in 2009. The thre

In the three years since its launch in 2007, Du has carved itself a 30% share in the UAE telecoms market, achieved a sustainable o

With Telstra’s transformation programme in its last year of implementation, the operator has begun to cut costs and generate new v

Since the liberalisation of Taiwan’s telecoms market in February 1996, new entrants have started to provide various telecoms servi

Orascom is one of the most diverse telecoms players to come out of emerging markets in recent years, with operations from Algeria

Tata Communications is a successful provider of international wholesale voice and data services that has built on the consolidatio

Mobile tariffs in India are among the lowest in the world. Intense competition in the industry continues to put downward pressure

Global IT consulting firms have spent the better part of 2009 trying to regain momentum. The global recession hit consulting firms

Jamaica’s government’s efforts to develop a strong BPO and IT services sector on the island nation have become more aggressive of

Despite some problems sustaining its profit margins, EMC has put on an impressive performance in the midst of the recent economic

Symantec, the fifth-largest software vendor in the world, continues to be the largest software vendor in the security, data protec

Project portfolio management (PPM) has helped IT organizations impose formal financial discipline over software development, suppo

Government’s efficiency objectives are often at odds with its industry development policy – to spend less on the one hand to cut c

Why are service organisations as diverse as IBM, Verizon, Logicalis and Siemens spending billions of dollars investing in setting

Fresh from a change of senior management, software configuration management (SCM) specialist vendor Serena Software is going back

In this report we look at the various waves of competitors the traditional telco has faced, focusing on the latest range of compet

This report provides an overview and analysis of the financial and operational performance of major telcos and cable operators in

This presentation, originally given at FOE 2010 in Tokyo, Japan, January 22, 2010, discusses how optical component vendors need to

This presentation analyzes M&A, vendor financing, private placements, and public offerings in telecom during 4Q09, along with the

Across Europe, regulators are attempting to better target their regulatory intervention by assessing how the competitive condition

Telstra’s strategic priorities are to capture large network outsourcing deals and grow revenues on network applications and servic

Emerging markets are considered attractive for telecoms investment. However, their wholesale markets are still in their early stag

T-Mobile is the mobile arm of Deutsche Telekom and is one of the largest mobile operating groups, particularly across Central and

The three Chinese operators have been readying their smartphone portfolios and services since the 3G licences were awarded in 2009

In Australia, mobile broadband connections for netbooks, laptops, PCs and other devices grew around 81% in the year to December 20

Operator-operator franchises in the mobile telecoms industry are not new. Leading players have licensed their brand or branded pro

Norway is one of the most liberalised telecoms markets in the world. Although it is not a member of the European Union (EU), Norwa

The international calling market in the UK has undergone significant transformation as new options come into use. Prepaid calling

Huawei’s service provider switching and routing (SPSR) revenue growth continues in China, but has slowed elsewhere as market deman

In 2008, China’s telecommunications industry was restructured to create three integrated 2G operators. In 2009, all three operator

ZTE stands at the cusp of becoming a global broadband access leader. Long the third-ranked vendor in the DSL market, in the past t

This report provides an update on Huawei’s wireless infrastructure strategy, covering 3GPP, 3GPP2 and WiMAX technologies. Huawei’s

More and more voice traffic is migrating from traditional time division multiplexing (TDM) technologies to a multiplicity of diffe

Global mobile connections are set to reach 6.49 billion in 2014, with revenues over $1,000 billion. However, over the coming five

The Chinese fixed broadband market is the world’s largest in terms of number of subscribers. Despite its size and rapid growth, it

South and Central America has seen impressive growth rates in mobile revenues and subscribers over the last decade and the telecom

As is our tradition at this time of year, in this report we outline our views on the key trends that will influence telecoms marke

Considerable hype surrounds LTE and, in particular, its capability to offer 100Mbps speeds wirelessly. If such performance levels

The Australian market was shaken up by major government intervention in 2009, in the form of a proposal for a publicly funded whol

The Indian telecoms industry has experienced impressive growth over the last few years. We expect this growth to continue in 2010.

The development of TD-LTE is critical for China Mobile and is a significant opportunity for China as a whole. However, the fast de

Ovum’s December 2008 consumer survey of video trends covered nine countries and asked (among other questions) “how do you discover

By 2020, most of consumer content and applications will be delivered over IP/web-based platforms. This means the coming decade wil

Deutsche Telekom (DT) will remain one of Europe’s telecoms giants for the foreseeable future. DT is currently going through key in

The African mobile market has been a resounding success in its first decade of existence thanks to the brilliance, diligence and d

Just as retail carriers have become more adept at segmenting their retail customer base, wholesale carriers must get smarter at se

Although the mobile content and applications market is currently small, it has significant potential to drive emerging market oper

The mobile content and applications market is currently small, but it has significant potential to drive emerging market operator

This profile looks at the BlackBerry platform from a mobile operator, handset manufacturer and developer perspective. / / / / R

Telkom, the incumbent operator in South Africa, is at a crossroads. The sale of its 50% share in Vodacom has left it with surplus

Accenture is going to have to work hard in the next 12 months if it is to maintain, let alone grow, market share in the UK public

High-definition (HD) technology is the primary growth driver for videoconferencing equipment markets and suppliers, with immersive

Strong growth in global wireline equipment sales continued in 2Q08, as revenues grew 18.1% versus the year-ago period and 10.4% se

A number of factors have fostered growth in the co-location market in recent years. Lack of new facilities, burgeoning power and s

Governments and telcos around the world are pumping funds into stimulus packages to increase broadband penetration. However, past

Fujitsu, the Tokyo-headquartered IT infrastructure and services player, has experienced a relatively poor fiscal 2008 growth-wise,

In 2009 Malaysian mobile operators have been reconfiguring their strategies to fit a maturing mobile market, with a focus on cost

The carrier Ethernet application segment addresses a wide set of carrier needs that require capabilities available on products tha

Microsoft is the largest software vendor, but most people still do not think of it as a security vendor. Attitudes need to change.

Mobile broadband is at a crossroads as networks and business models are strained by bandwidth demand that is unmatched by revenue

Making money from online video is proving difficult, because audiences have not yet reached a critical mass that can generate prof

At the beginning of 2009, China issued 3G licences to three major operators – China Telecom, China Mobile and China Unicom – with

Nokia is facing an increasingly tough battle for the hearts and minds of application and content developers, with a developer offe

This profile looks at the Maemo platform from a mobile operator, handset manufacturer and developer perspective. / / Maemo is a N

This study is the sixth iteration of a series of quarterly studies, which now includes data as of 4Q08. It includes the findings o

Over the last five years, France has seen widespread deployment of alternative broadband networks in less densely populated areas.

Our recent research into the business case for LTE reveals that operators need to clarify their plans for LTE in order to pursue t

Service providers (SPs) buy next-generation access (NGA) infrastructure primarily through tenders focused narrowly on specific pro

This is the third in a series of reports examining the potential and risk of the smart enabler role. In our first and second repor

Fiscal 2009 has been a landmark year for Anite. The group has finally sold off its public sector business and has become a more fo

The growth in revenues for Computacenter, which began in 2007 and continued through 2008–09 with its diversification into the mana

Capgemini is following a multi-pronged approach to strengthen its business in the global recession. It is sensibly focusing on sec

Enterprise IT management software provider CA has managed to survive the economic downturn, with its revenues remaining flat in fi

The year 2009 has been one of development for Unisys. Having simplified its corporate message, it has spent much of the last 12 mo

RM (formerly known as Research Machines) provides educational technology, services and products, as well as non-IT education resou

This report considers the implications of recent changes at BT Global Services (BTGS) for its IT services business in the UK publi

The Australian Broadcasting Corporation (ABC) is the major national public broadcaster. It is an integral part of the radio, telev

The Australian Federal Police (AFP) is Australia’s national and international law enforcement agency, with responsibility for inve

The Australian Taxation Office (ATO) is the Australian government’s principal revenue collection agency and is part of the Treasur

Centrelink is an Australian government statutory agency within the Human Services portfolio. It is responsible for delivering a ra

CSIRO, the Commonwealth Scientific and Industrial Research Organisation, is Australia’s national science agency. This report profi

The Australian Customs and Border Protection Service (Customs) is responsible for the security and integrity of Australia's border

The department's role is to contribute to more sustainable, competitive and profitable Australian agricultural, fisheries, forestr

The Department of Education, Employment and Workplace Relations (DEEWR) develops policies and manages programmes to provide educat

The Defence portfolio comprises the Department, the Australian Defence Force, and the Defence Materiel Organisation. This report p

The Department of the Environment, Water, Heritage and the Arts (DEWHA) protects Australia’s environment and heritage, advances Au

The Department of Foreign Affairs and Trade (DFAT) is responsible for advancing the interests of Australia and Australians interna

The Department of Immigration and Citizenship (DIAC) manages the entry of people into Australia, enforces immigration law, settles

The Department of Health and Ageing is responsible for policy in a wide range of areas of health including, medical services, aged

The Department of Families, Housing, Community Services and Indigenous Affairs (FaHCSIA) is the Australian Government's principal

The Department of Finance and Deregulation (Finance) is a central agency responsible for advising on and implementing many key gov

Medicare Australia administers a range of health and payment programmes including Medicare, the Pharmaceutical Benefits Scheme and

IT organizations have a difficult time making the business case for improving software development processes. Their typical ration

Despite advances in multi-core chip design, many business applications and database engines still fail to fully exploit that perfo

T-Systems’ strategic focus has evolved over the years, shifting from its automotive-dominant IT capabilities to a network-centric

The last decade has seen a concerted drive by many IT companies into the business process outsourcing (BPO) market. The large glob

The London 2012 Olympics provide a unique opportunity for UK-based and international software and IT services (SITS) providers to

Backup is often complex and laborious work – one of the biggest pains in IT. It is not a glamorous activity because it does not de

Tata Consultancy Services (TCS), India’s largest IT service provider, will not be pushed off its ambitious course. After weatherin

EXECUTIVE SUMMARY / In a Nutshell / A multifaceted move / A hybrid approach to the cloud that extends Amazon’s enterprise audienc

As part of the Value-IT project consortium, Ovum is working with the European Commission and consortium partners to examine the ma

Salesforce.com’s strong performance makes a case for cloud computing as a viable business model of the future. The pioneering prov

Almost one-third of IT-related expenditure from the UK education market is generated by the tertiary or higher education sector. A

This presentation includes Ovum's definition and concepts related to cloud computing services, customer views on cloud computing a

The application lifecycle is supposed to cover software from cradle to grave. Yet in practice, most software development organizat

There were few surprises in the rollout of Oracle’s Fusion Middleware 11g stack. A year after it announced the roadmap for converg

In June 2009 Atos Origin, the French-headquartered IT service firm, announced that it would be integrating its payment services ar

This report takes a look at ACS's business at the mid-point of 2009, just before the acquisition approach by Xerox. It provides in

There is a need to provide a better method for identifying users on the Internet, and several such initiatives are burying their d

? This presentation was delivered to 120+ senior IT clients at Ovum Executive Seminars in Hong Kong and Singapore and includes: /

/ This report provides an overview of the Australia federal government IT market, examining the drivers of the government’s IT pr

September’s high-profile G20 summit once again put risk management, as well as its sister disciplines, governance and compliance,

In most organizations, application lifecycle management (ALM) is implemented as an isolated process, with limited regard for other

Google has not been stopped in its march by the economic recession — and potentially could become the new bellwether for the IT in

Although x64 hypervisors are heading for commoditisation, they are not there yet. Even when they reach that stage, there is no gua

Many server functions, such as application and web serving, can be handled easily by “commodity” Windows platforms. But requiremen

Successful enterprises make it their business to know their customers. This is essential to building loyalty, getting repeat sales

This survey consists of 13 multi-segmented questions about trends in contact center outsourcing. / Ovum interviewed 22 senior exec

This survey consists of 13 multi-segmented questions about trends in contact center outsourcing. / 44 senior executives at financi

This survey consists of 13 multi-segmented questions about trends in contact center outsourcing. / 30 senior executives at leading

This survey consists of 13 multi-segmented questions about trends in contact center outsourcing. / Ovum interviewed 26 senior exec

Ovum’s vision for application lifecycle management (ALM), encompassing solutions designed to produce business results, is a distin

China’s ambitions as a business center appear to know no bounds, and with ongoing drive and investment we don’t expect growth in t

Software-as-a-service (SaaS) is an attractive alternative to on-premise computing, and many suppliers now use the SaaS model to de

Technology markets are changing fast. This report is essential reading to identify and track the key forces shaping the prospects

For more than a decade Australia has been looking to establishing a national eHealth system. After many reviews, reports and an es

Organizations of all types face growing pressure to minimize energy use, greenhouse gas emissions, consumption of water and other

The day after an early draft of the government’s proposed ICT strategy was leaked, Ovum had an exclusive interview with Government

Healthcare providers in Europe are facing incongruous challenges, including an aging population and an increase in chronic disease

It might be easy to dismiss SenSage as just another analytic upstart with new, unproven technology and limited market penetration.

The global recession has taken a toll on Microsoft, causing it to post a decline in revenues for the first time in its 23-year his

Application lifecycle management (ALM) solutions provider MKS had a relatively stable year in calendar 2009, with revenues falling

The days of trying to secure IT systems by simply adding ever more security products are over. Procurement and operating costs and

Business process outsourcing (BPO) has matured rapidly in recent years. Once seen simply as a means to cut costs, it is now also v

Desktop-as-a-service (DaaS) is a way of providing a fully managed desktop service from the cloud. Based on virtual desktop infrast

France Telecom is Europe’s third-largest operator by revenues. It holds a dominant position in the French market, as well as a num

Wholesale carriers today are moving beyond delivering capacity and long-distance voice carriage to meet customers’ increasing need

The UK national wholesaler is in the process of transforming into a second-generation carrier. It is well positioned to react to m

This regional carrier decided early on to separate its international wholesale business from the rest of the organisation, refocus

Ovum forecasts rapid growth in mobile voice and data revenues over the next five years. Mobile service operators will be increasin

Ovum projects that the North American Ethernet service market will grow from $4.3 billion in 2008 to $15.5 billion in 2014, for an

North American optical networking (ON) sales fell to $4.69 billion in 2008, down 4% from 2007, the first annual decline since 2003

Asia-Pacific optical networking (ON) sales amounted to $4.39 billion in 2008, up 21% from 2007; 4Q08 sales grew 27% sequentially a

Enterprise demand for bandwidth continues to grow. Service providers are positioning Ethernet services to fulfill the growing dema

Global optical networking (ON) revenues increased by a respectable 9% in 2008, reaching $16.3 billion and marking a fifth consecut

Huawei blew the doors off what is typically a seasonally slow quarter by posting $790 million in optical networking (ON) revenues

New Zealand has recently emerged from a period of dramatic regulatory reform that began in 2006. New access arrangements for broad

Since our October 2008 profile update, ZTE has commercialized several new optical products, in all three segments: aggregation (ZX

The enterprise Ethernet services segment is a bright spot in EMEA’s telecom market, which overall faces a retrenchment phase due t

Global wireline equipment sales declined by 16.0% in 3Q09 versus the year-ago quarter, a slight improvement over the 18.5% decline

The Chinese telecoms market is potentially vast due to China’s enormous population and high GDP growth. During 2009, it has attrac

The ice is beginning to melt but not has not cracked – global service provider switching and routing (S&R) equipment revenue was $

The competitive landscape in Saudi Arabia’s telecoms market has changed significantly over the past year with the launch of two ne

Service provider spending on packet transport/switching and routing equipment is experiencing a short-term lull in response to eco

Service providers had a difficult year in 2009, with concerns about the world economy and uncertainty regarding its recovery promp

Qtel is Gulf telco, alongside Etisalat, STC and Zain, that has emerged as a regional powerhouse in the last few years. It has grow

The global optical components (OC) market will contract in 2009, mostly due to the macroeconomic downturn, but signs of stabilizat

Mobile broadband exploded into the public consciousness in 2008. Ovum’s recently published mobile broadband forecasts provide user

Here we present the results of a survey carried out with SMEs in South Africa, outlining their budget priorities and their attitud

Wholesale data centre providers are enjoying strong demand for their services. They provide the physical environment for a wide ra

Our biennial survey of wholesale customers shows that while their suppliers have again improved their performance significantly, t

The number of net additions of FTTx subscribers grew a healthy 24% in 1Q09 over 4Q08. Activity in Japan, which has been a leader i

Ovum forecasts fixed broadband network spending of over $45 billion over the forecast period (2009–2014), with periods of growth a

It is widely recognised that a handful of Asian countries (notably Japan, Korea and Singapore) rank at the top of the table for ro

WiMAX has so far struggled to establish a foothold in the mature markets of Europe, North America and Asia, and many view the emer

The quick pullback in capex that began in late 2008 is paying off, but global SP revenues are still declining year over year (YoY)

India’s TV market is changing fast as new players and new technologies come on board. Direct-to-home (DTH) companies were the firs

? The Middle East region is one of extreme polarities both in terms of economic development and demographics. The economic polaris

Preliminary results indicate that the global optical components (OC) market reached $966 million in 2Q09, a 3% quarterly increase

Over the forecast period (2009–14), investment in HFC networks will recover from recession-induced caution but will remain muted a

Stratospheric spending in China related to 3G mobile builds relieved some pressure from a market reeling from a full year of econo

Chunghwa Telecom, the former government monopoly, is the sole integrated telecoms operator in Taiwan, providing a full range of fi

A recent study conducted by Ovum showed definite socioeconomic benefits to individuals and communities connected to the Internet w

Earlier in 2009, a number of systems integrators launched ‘telco in a box’ (TIB) solutions, offering a complete suite of prefabric

As mobile services in Indian urban markets are reaching saturation, rural markets are becoming an important frontier for industry

? Ovum’s quarterly NGA policy & regulation tracker provides you with an authoritative understanding of the regulatory developments

The growth of mobile broadband subscribers may be creating anxiety among vendors fearing that substitution of fixed broadband will

Tellabs is a vendor in transition. The company, under a relatively new CEO, has been pursuing a new direction for its broadband ac

BT emerged the global leader of global leaders in our Enterprise Strategy Scorecard, the first in an annual evaluation of the all-

The integration of mobility into the corporate network continues to be a challenge for enterprises of all sizes. They are being pr

Apple has changed the rules for mobile content, and application stores are here to stay. Indeed, they are part of a wider shift to

Global service providers are flexing their muscles in advanced services delivery. Ovum’s review of global services contracts shows

In 2009, the French fixed market showed a slight growth in subscribers, with broadband representing the highest service growth wit

Telekom Malaysia (TM), the leading player in the Malaysian fixed-line market, is focusing on high-speed broadband and bundled serv

Earlier this year, BSNL announced its long-awaited FTTH deployment, which aims to reach 700,000 households within the next year, g

SMEs in Australia are stepping into unified communication (UC), albeit at a slow pace. They are adopting a range of UC application

This report looks at the current trends in the hosted contact centre customer relationship management (CRM) and knowledge manageme

From an ARPU point of view, the benefits of triple-play services are obvious: increase the number of paid services per customer –

The telecoms market in Egypt is less regulated than its peers such as the UAE, Bahrain and Saudi Arabia in MEA. In the wholesale m

As the popularity of mobile broadband has exploded, operators are increasingly facing the same conundrum as their fixed counterpar

Unlike most incumbent operators, Telstra has kept its directories business, Sensis, and is developing this into a multi-platform a

MTS has put mobile broadband at the heart of its mobile data services strategy. This case study focuses on how MTS is addressing t

Digivision, which is positioning itself as a virtual pay-TV operator, has partnered with telco giants BSNL and MTNL to deliver IPT

China Telecom is the largest fixed and broadband service provider and the third-largest mobile operator in mainland China. It is t

The early enterprise portal began with ‘view only’ functionality, allowing customers to monitor a single network service. This fun

Nowhere in Western Europe has the mobile broadband market grown as dramatically as in Austria, where users substituting fixed broa

In this report, we analyze the suppliers and component costs of the leading modulation formats, but do not address transmission pe

Revenue growth is slowing, even for emerging market operators / Revenue growth is slowing for the majority of operators in our sam

As value in enterprise speech solutions accrues at the application level, this decision matrix focuses solely on providers of ente

Over the next decade the wholesale telecoms industry will need to undergo dramatic changes to cope with the expected growth of vid

Ovum believes that telepresence – the use of high-end, room-based systems to enable virtual face-to-face meetings – has entered it

The telecoms markets in the emerging countries of Africa, Asia, Europe, the Middle East and South & Central America will have chan

Asia-Pacific remains first among all regions in FTTx subscribers, whether deployed over point-to-point active Ethernet or PON. Chi

Ericsson’s research project to develop a portal for casual labour services has the potential to create a B2B marketplace for live

Ovum’s vision for the long-term future of telecoms component suppliers based on the core Telecoms 2020 scenario includes adding po

While 40G revenues for ON systems line cards are still fairly modest compared with 10G, the number of operators deploying the tech

Africa’s mobile telecoms market has been a remarkable success story for the continent. Since mobile phones went mainstream in Afri

Ovum’s core telecoms scenario predicts two likely futures for the telcos, either as a SMART or LEAN player. Both options will requ

Vendors are continuing to use the ‘scissor-effect’ diagram in their marketing to highlight the threat of rapid data traffic growth

While analysts, operators and vendors all generally take a positive view of the impact of emerging technologies, it is likely that

This report provides an update on Ericsson’s mobile infrastructure strategy at a time when mobile broadband is finally taking off.

Our recent research with multinational corporations (MNCs) shows that, despite fierce budget constraints, they are upping the pace

Since 2008 there has been an upturn in the adoption of personalized interactive voice response (IVR)-related services and solution

Consumers and enterprises alike suffer from ‘green fatigue’ – an ennui born from too much hype and too little substance around gre

Software architectures arising from the IT and Internet worlds will have profound effects on the way in which digital content and

Ovum’s core Telecoms 2020 scenario has implications for the owners and suppliers of network infrastructure. Scaling, from transact

China Unicom is the second-largest operator both in wireline and the mobile service market in mainland China. Like its two main ri

Many telecoms service providers lack the ability to exploit the data and information they hold about their customers, products and

Verizon’s acquisition of Alltel, which was completed in January 2009, made Verizon the largest wireless carrier in the US in terms

While the first use of ‘walled garden’ IPTV platforms replicated existing CATV services and business models, the choice was always

The Boxee application platform is highly indicative of the direction of future development in connected TV, from both a consumptio

ZillionTV is one of an emerging breed of Internet-based service platforms that seeks to redefine the way commercial TV content is

Rumors have swirled recently that Motorola may be evaluating a potential sale of its Home and Networks business division. It is a

Telecom Italia has succeeded where many other telcos have failed: in developing a successful portal strategy that provides a sales

Ovum's quarterly NGA policy & regulation tracker provides you with an authoritative understanding of the regulatory developments i

Net neutrality is a hotly debated topic around the world, and is now high on the political and regulatory agenda not only in the U

Over a decade ago, mobile telephones entered the enterprise through the back door: employees who could afford mobiles occasionally

The proliferation of mobile devices, new media and emergence of IP technology in the enterprise and consumer markets is changing t

As the wholesale market increases the rate at which it is evolving from a commodity bandwidth-oriented telco business to one of mo

This profile is focused on the Apple iPhone’s OS software platform, now in version 3.1. It looks at the iPhone OS platform from a

This paper updates Ovum enterprise user research into contract price negotiations during 2009. It confirms the findings of our out

By 2020, a plethora of different players will supply, deliver and manage the consumer digital world, which will be dominated by th

Cable operators have their own version of FTTH called radio frequency over glass (RFoG). The good news for cable equipment supplie

Some of the biggest challenges ever to face regulators and policy-makers will take place in the next decade. The decisions taken w

This is the first of two reports that present the combined thinking of the Ovum telecoms research group on the subject of what the

This is the second of two reports that present the combined thinking of the Ovum telecoms research group on the subject of what th

Exciting new mobile services, devices, and applications are on the horizon, but only if mobile operators can effectively manage sc

IPTV vendors are targeting smaller North American telco operators with different products and strategies than those needed for lar

Although mobile content and applications currently play a small role in emerging markets, they have big potential to drive operato

Verizon continues on its course of innovation within the telco TV space with the FiOS TV Widget Bazaar platform. Following the app

The last decade has seen a revolution in enterprise networking with a major transformation of enterprise WANs from the legacy netw

In November 2009, Adtran expanded its GPON Optical Network Terminals product portfolio within the Total Access 5000 platform to in

This business trends study is part of Ovum Enterprise’s Customer Interaction Technologies research. A survey was taken, asking 200

The year 2020 will be a proof point for telco service providers in enterprise fixed services. If telecoms operators are to remain

The use of video in business environments will be as prevalent in 2020 as audio conferencing is today. Video communication will be

ROADM shipments suffered during the macroeconomic crisis, but now on track for growth / Wavelength blocker is the legacy ROADM swi

Several major CE manufacturers and broadcasters have announced plans to launch 3D-capable TVs and offer 3D content in 2010. There

Consumers still interact with enterprises through traditional means. The voice channel and email remain the most common ways consu

Scope

The release of 3G spectrum in India has been long awaited by industry stakeholders. We are cautiously optimistic that the auction

Performance management applications provide business managers with a quick and effective means of measuring performance against or

We expect to see interest in age verification technology increasing, and mainstream security and identity management vendors devel

This powerpoint presentation is complementary to the report Regional telecoms overview: Asia Pacific. It provides a high-level vie

Autonomy, the UK's second biggest software company, has continued to beat market expectations and trends with a record rise in pro

Speculation around India’s BSNL–MTNL divestment and merger has been rife for many years. This report highlights recent development

BT has had a difficult year, with a number of contract reviews at its Global Services division contributing heavily to it recordin

Belgacom, the Belgian incumbent operator, provides domestic fixed, mobile and wholesale services and international wholesale servi

BICS is an international wholesaler with a good breadth of services, a strong track record in providing good customer service, and

The market for fixed-line telecommunications was liberalised on 1 January 1998 in accordance with the EU directive. Since that tim

Alcatel-Lucent is a market leader in the wireline broadband access market and has an extensive and evolving product portfolio, par

The market for unified communications (UC) is expected to grow significantly in the next two years, even in the midst of the econo

The discovery of undocumented privileged accounts in telecommunications network routers has caused serious concerns. They call int

The discovery of undocumented privileged accounts in telecommunications network routers has caused serious concerns. They call int

Wireline equipment sales fell 13% in 1Q09, with all segments down. There was strong capex growth in India, China, and South Americ

Capgemini is following a multi-pronged approach to strengthen its business in the global recession. It is sensibly focusing on sec

The Caribbean region has been a hive of activity over the past five years as markets have opened up. The key beneficiary to date h

Following the restructuring of China's telecoms market in 2008, China Telecom now has access to China's immense mobile market. How

Cloud computing dominates discussions among enterprise IT customers as they look for better and more cost-effective ways to operat

Datang Mobile is a leader in the TD-SCDMA market in China, with a significant market share. It has strong R&D capabilities and

Caribbean, Central America and Pacific Island operator Digicel has established itself as a thorn in the side of incumbents since i

In-memory databases are not new. However, the technology has received a lot of renewed attention recently from both the press and

Sprawling and unmanaged virtual servers can occur very easily and threaten both IT service levels and security. The solution is to

This report analyses the emergence of a consumer market for realtime energy monitoring, which is forecast to grow to over $1.8 bil

T-Systems is the last of the big five telco-led global service providers to feature in our Enterprise Strategy Review series; and

Verizon Business has established itself as one of the big four global service providers. It is increasingly challenging the other

In global managed services to multinational corporations, Europe's telecoms champions are being squeezed out of global leadership

Desktop virtualisation is an innovation hotspot in 2009. There are more than 25 vendors active in this market, ranging from market

In the second part of Ovum's annual analysis of the size and make-up of the European wholesale market, we compare 25 players throu

The fragmented nature of the Finnish fixed market has led to competition between former local and long-distance operators branchin

Many customers, put off by the hype surrounding cloud computing and cloud-based services, are approaching such services with a sce

Fujitsu has built a significant footprint in the UK public sector where it is principally an infrastructure and application outsou

The implementation of Oracle E-Business Suite Release 12 at LG Electronics provides a good example of the efficiencies that can be

With the publication of Ovum's latest mobile forecasts it is appropriate to provide a perspective on the story behind the numbers.

HP's purchase of one of the industry's leading outsourcers, just as the economy soured and more customers turned to outsourcing, w

IBM's Smarter Cities campaign is a rich showcase for IBM's capabilities. There is a compelling case to be made that Smarter City–t

In June 2009, IBM announced yet another string of Cloud computing-related offerings. More will follow. They are key deliverables i

IBM's proposition in the UK public sector is a compelling one. Its capability spans the whole spectrum of services, hardware and s

IBM has built a comprehensive suite of security products through the acquisition of several vendors, notably ISS, and by organic d

Carriers use IP to carry increasing volumes of traffic, necessitating the efficient exchange of IP traffic between ISPs. The large

We expect the growing demand from the telecoms, financial services and public sector to spur growth of the Malaysian IT services m

We expect the growing demand from the public sector, financial services and the telecoms industry to spur the growth of the South

The economic downturn and its effects mean government organisations will have to transform in order to address the 'perfect storm'

As broadband markets mature, broadband service providers (BSPs) are seeking out additional revenue opportunities in order to re-en

Informatica, one of the few remaining data integration software pure plays left in the market, seems to be doing a good job of rid

This report serves as a guide to client organisations interested in understanding key strategic issues in business process outsour

Security products are increasingly being sold as integrarted product suites, sometimes bringing in products beyond the security do

In June 2003 ComReg awarded 70 organisations with general and basic licences to provide telecoms network services in Ireland. Howe

Recently, members of Ovum's mobile strategy team brainstormed on the future of 'mobile-only' operators. These slides are a summary

Juniper Networks is a network infrastructure vendor that offers extensive security functionality in its switches and routers. It h

This report examines the main business and technological trends that will impact the location intelligence (LI) market over the ne

Enterprises now have access to ever-increasing volumes of business data. But to get maximum value from this, they need to make bet

Logica is making many of the right moves to tackle the recession head-on, through extensive restructuring, investments in sales gr

Here we consider Logica's current positioning and strategy in the UK public sector and the company's prospects in that market. It

German IT services supplier Lufthansa Systems, the IT arm of Lufthansa Group, is feeling the effects of the current financial cris

The amplification market is very competitive and dominated by incumbent suppliers. Opportunities exist for new entrants and techno

In the early 1990s the Mexican government privatised fixed incumbent Telmex, giving it seven years to invest in infrastructure bef

As a more mature technology than LTE, mobile WiMAX has a chipset ecosystem in place and the volume of sales is beginning to ramp u

Since the launch of RIM's on-device application store, BlackBerry App World, Ovum has tried out the service and looked more closel

During 2008, in a first for the mobile industry, consumer demand for third-party applications began driving both handset sales and

Activity in mobile payment services (and more broadly mobile money services) is accelerating in many emerging markets. The market

Nokia Siemens Networks (NSN) held an analyst event in Singapore in June 2009 focusing on its Asia-Pacific strategy. Themes include

Korea is one of the most advanced broadband markets in the world, with fibre-based subscriptions constituting 44.5% of total broad

The development of NGA networks has the potential to alter the broadband landscape for the better, ushering in a more dynamic play

At the end of May 2009 Novell released its second fiscal quarter 2009 (ended April) results. Revenue growth was disappointing, but

Ciena is a global provider of optical, broadband, and data equipment targeted at specific applications. Ciena has relied heavily o

NEC has solid technology, R&D operations, corporate backing, and tier-1 experience in two of the world's largest optical netwo

President Obama's cyber security initiative is fundamental to economic and national security concerns. It promises opportunities f

Mobile broadband in emerging markets is a very different proposition to that seen in mature markets. Mobile broadband is viable as

SAS was one of the first BI vendors to dip its toe into the on-demand market. This research looks at the on-demand BI opportunity

Oracle's acquisition of San Francisco-based GoldenGate Software makes sense, especially as corporate IT becomes increasingly realt

PLDT continues to maintain its lead in the highly competitive Filipino telecoms market. Going forward, broadband, mobile and the S

It is almost two years since the consumer 'credit crunch' took hold in financial markets, so it is timely to assess how multinatio

This report is a guide to selecting the approaches to process improvement that most closely address process pain points and how to

Controlling virtual server sprawl is mostly about management and procedures, but software helps, especially in larger installation

Realtime (or dynamic) pricing as an approach to offering real-time discounts to customers has massive 'win-win' upsides for both s

Verizon Business is one of the first vendors to offer on-demand provisioning of computing resources over the web in a service aime

Red Hat acquired open source middleware technology provider JBoss in early 2006 but did not manage to build momentum behind it unt

With $653 million in revenues in fiscal 2009 (ended February), Red Hat is well on its way to fulfilling becoming the first $1 bill

Red Hat is the biggest open source software success story – a rebuke to those who, only a few years back, wondered whether open so

Two years ago Red Hat's approach to systems management as well as identity and security management issues was unclear. Now the sit

Red Hat's strategy is to make Linux ubiquitous, embed virtualisation into Linux and, therefore, make virtualisation ubiquitous as

Red Hat has been the most successful Linux provider to date, with more than 2.5 million subscriptions sold by the end of 2008. It

With low fixed-line penetration in Eastern Europe(average 27% in 2008, compared to 49% in Western Europe) and competitive pressure

In emerging markets, it is essential for operators to identify the most successful distribution channels for marketing and selling

Self-service online portals are an essential tool for telcos aiming to improve the customer experience and provide a key different

SAP holds an enviable position at the top of the enterprise applications market. Its business rests on two strong, stable pillars:

As one of the few remaining independent business intelligence (BI) and analytics vendors left in the market, over the past decade

SMEs in China are less exposed to the global market and are optimistic about spending in the economic crisis. They are keen to mov

SMEs in India are highly price sensitive, less exposed to the global market, and are optimistic about spending in the current econ

SMEs in Japan see investment in communications as important to support their business but are very cost conscious and keen to move

SMEs in Korea see investment in communications as essential to support their business but are keen to move to more opex-based paym

Ovum recently asked a sample of Turkish SMEs about their communications needs and preferences as part of a global SME survey. This

UK SMEs are aware of the benefits that new technology brings to their business. They are attracted by predictable monthly charging

Ovum research has found that semantic technologies, or tools that enable machine understanding, are maturing and are already being

In 2009 smartphones will buck the downward trend that has beset the rest of the handset market and grow by 23%. This is against th

Software AG has continued its success story into 2009, with the company maintaining the consistently positive financial performanc

Ovum surveyed major telecom equipment vendors to gauge their views on how they package, market, and sell network equipment softwar

Sopra Group, the French IT services player, continues to show good results: its success mostly attributed to its ability to nurtur

The Spanish fixed market was fully liberalised in December 1998. Telefonica remained a monopoly operator until January 1998, when

Steria provides IT-enabled business services including IT and business process outsourcing to the public, financial, manufacturing

Strong Internet growth and rising demand for redundant capacity in Asia-Pacific are driving renewed submarine cable investment. So

T-Systems’ strategic focus has evolved over the years, shifting from its automotive-dominant IT capabilities to a network-centric

With all the major telecoms players lining up to open up their networks, provide more applications and encourage innovation, there

Presentation, comparison and analysis of the world's top telcos' financial and operational KPIs for 1Q09. / / Report Highlights

Telecom Argentina is delivering solid mobile and broadband growth, and has had good success with bundled services in its home mark

Telecom Egypt has the largest fixed-line customer base in the Middle East, high margins, low debt and good cash-generating ability

This strong Latin player with a Central and Eastern European arm has moved from being a network provider to a regional platform su

Telefonos de Mexico (Telmex), the leading player in the Mexican fixed-line market, is focusing on broadband services and the enter

Devices to support the roll out of LTE networks will be commercialised in phases. Data-only devices will accompany the initial rol

This report examines the finance sector's perspective on LTE and how deployments are to be financed. Our research reveals a great

Almost all of the main CDMA and GSM/UMTS operators have announced their commitment to deploy LTE technology. However, even for 3GP

LTE is currently in hype phase and we have yet to see some concrete evidence of new services and revenues to support the business

LTE looks set to be deployed on the 2.6GHz band and the digital dividend spectrum. While several auctions have signalled that the

We recently surveyed our clients regarding the LTE business case, giving respondents the chance to voice their opinions on the top

This is a presentation to be read in conjunction with the Ovum report: UK ITO: opportunities in a recession (July 2009) / / Repo

Cloud computing has now become part of the IT lexicon, but what is it, how is it relevant to the enterprise and who are the player

The digital dividend is seen as a public resource with an exceptional social, cultural and economic potential. How is it being all

This report is part of Ovum's ongoing 'sustainable BPO' research theme. It seeks to demystify the convergence of IT and BPO throug

The operator as a smart enabler is generating a lot of excitement. We agree that there is potential in the smart enabler role, but

This is the second in a series of reports examining the role of smart enabler. Here we will see how first-generation enablers can

IBM’s Smart Analytics announcement might have been overshadowed by its planned $1.2 billion acquisition of analytic firm SPSS. How

Thin-client devices are coming back into fashion with the rise of desktop virtualisation. Who are the major providers of thin clie

While Tibco needs to more clearly define Tibco Silver's attributes and build a clearer business case behind the product, it is ear

This report reviews the critical projects that telecoms service providers (SPs) need to undertake to transform their IT systems. T

In the last decade wholesale telecoms has dramatically increased in importance, along with the variety and complexity of retail co

The UK remains a strong advocate of outsourcing due to its favourable labour laws and open-borders approach to service delivery, i

It is six months since we last revised our forecasts for the UK criminal justice software and IT services market. This report revi

This update studies recent developments in the public sector software and IT services market; it includes an analysis of major eve

Fixed and mobile services are now well established in China's urban regions. The outlook of intensifying competition and slowing g

Despite its self-imposed strict profitability imperatives, NSN has set aggressive market goals for its wireless business, targetin

Mobile operators have spoken of the potential to boost revenues and margins by selling a range of value-added services. However, t

Verizon Business is one of the first vendors to offer on-demand provisioning of computing resources over the web in a service aime

While there may be operational and strategic consolidation to come at BT Global Services, we still expect that it will defend its

Zain has confirmed that it is open to sell its African operations, a move which suggests that the owners want to divest themselves

Security products are increasingly being sold as integrarted product suites, sometimes bringing in products beyond the security do

The discovery of undocumented privileged accounts in telecommunications network routers has caused serious concerns. They call int

Scope

Our research reports span the global software and IT services domain covering: strategic issues, technology and services, companie

Ovum's research has, for over 20 years been focused at the junction of the technical and commercial domains. Ovum's market reports

Scope

Scope

Scope

Ovum's research has, for over 20 years been focused at the junction of the technical and commercial domains. Ovum's market reports

Scope

Our research reports span the global software and IT services domain covering: strategic issues, technology and services, companie

Our research reports span the global software and IT services domain covering: strategic issues, technology and services, companie

Scope

Our research reports span the global software and IT services domain covering: strategic issues, technology and services, companie

Our research reports span the global software and IT services domain covering: strategic issues, technology and services, companie

Scope

Ovum's research has, for over 20 years been focused at the junction of the technical and commercial domains. Ovum's market reports

Scope

Ovum's research has, for over 20 years been focused at the junction of the technical and commercial domains. Ovum's market reports

Scope

Scope

Our research reports span the global software and IT services domain covering: strategic issues, technology and services, companie

Scope

Scope

Our research reports span the global software and IT services domain covering: strategic issues, technology and services, companie

Scope

Scope

Scope

Ovum's research has, for over 20 years been focused at the junction of the technical and commercial domains. Ovum's market reports

Scope

Scope

Ovum's research has, for over 20 years been focused at the junction of the technical and commercial domains. Ovum's market reports

Scope

Scope

Scope

Scope

Ovum's research has, for over 20 years been focused at the junction of the technical and commercial domains. Ovum's market reports

Scope

Scope

Scope

Scope

Our research reports span the global software and IT services domain covering: strategic issues, technology and services, companie

Our research reports span the global software and IT services domain covering: strategic issues, technology and services, companie

Scope

Our research reports span the global software and IT services domain covering: strategic issues, technology and services, companie

Our research reports span the global software and IT services domain covering: strategic issues, technology and services, companie

Our research reports span the global software and IT services domain covering: strategic issues, technology and services, companie

Our research reports span the global software and IT services domain covering: strategic issues, technology and services, companie

Our research reports span the global software and IT services domain covering: strategic issues, technology and services, companie

Our research reports span the global software and IT services domain covering: strategic issues, technology and services, companie

Our research reports span the global software and IT services domain covering: strategic issues, technology and services, companie

Scope

Scope

Scope

Scope

Our research reports span the global software and IT services domain covering: strategic issues, technology and services, companie

Scope

Scope

Our research reports span the global software and IT services domain covering: strategic issues, technology and services, companie

Scope

Our research reports span the global software and IT services domain covering: strategic issues, technology and services, companie

Scope

Ovum's research has, for over 20 years been focused at the junction of the technical and commercial domains. Ovum's market reports

Ovum's research has, for over 20 years been focused at the junction of the technical and commercial domains. Ovum's market reports

Scope

Scope

Scope

Our research reports span the global software and IT services domain covering: strategic issues, technology and services, companie

Ovum's research has, for over 20 years been focused at the junction of the technical and commercial domains. Ovum's market reports

Ovum's research has, for over 20 years been focused at the junction of the technical and commercial domains. Ovum's market reports

Our research reports span the global software and IT services domain covering: strategic issues, technology and services, companie

Ovum's research has, for over 20 years been focused at the junction of the technical and commercial domains. Ovum's market reports

Scope

Ovum's research has, for over 20 years been focused at the junction of the technical and commercial domains. Ovum's market reports

Ovum's research has, for over 20 years been focused at the junction of the technical and commercial domains. Ovum's market reports

Our research reports span the global software and IT services domain covering: strategic issues, technology and services, companie

Ovum's research has, for over 20 years been focused at the junction of the technical and commercial domains. Ovum's market reports

Ovum's research has, for over 20 years been focused at the junction of the technical and commercial domains. Ovum's market reports

Our research reports span the global software and IT services domain covering: strategic issues, technology and services, companie

Our research reports span the global software and IT services domain covering: strategic issues, technology and services, companie

Our research reports span the global software and IT services domain covering: strategic issues, technology and services, companie

Ovum's research has, for over 20 years been focused at the junction of the technical and commercial domains. Ovum's market reports

Scope

Scope

Scope

Scope

Scope

Scope

Scope

Scope

Our research reports span the global software and IT services domain covering: strategic issues, technology and services, companie

Scope

Scope

Scope

Scope

Scope

Ovum's research has, for over 20 years been focused at the junction of the technical and commercial domains. Ovum's market reports

Ovum's research has, for over 20 years been focused at the junction of the technical and commercial domains. Ovum's market reports

Our research reports span the global software and IT services domain covering: strategic issues, technology and services, companie

Scope

Ovum's research has, for over 20 years been focused at the junction of the technical and commercial domains. Ovum's market reports

Scope

Scope

Our research reports span the global software and IT services domain covering: strategic issues, technology and services, companie

Scope

Scope

Our research reports span the global software and IT services domain covering: strategic issues, technology and services, companie

Our research reports span the global software and IT services domain covering: strategic issues, technology and services, companie

Our research reports span the global software and IT services domain covering: strategic issues, technology and services, companie

Scope

Scope

Scope

Scope

Ovum's research has, for over 20 years been focused at the junction of the technical and commercial domains. Ovum's market reports

Our research reports span the global software and IT services domain covering: strategic issues, technology and services, companie

Scope

Scope

Measures and ranks customer satisfaction for all significant retailers in the sector over six years (2004-2009). / Includes ratin

Measures and ranks customer satisfaction for all significant retailers in the sector over six years (2004-2009). / Includes ratin

Measures and ranks customer satisfaction for all significant retailers in the sector over six years (2004-2009). / Includes ratin

Measures and ranks customer satisfaction for all significant retailers in the sector over six years (2004-2009) / Includes rating

Measures and ranks customer satisfaction for all significant retailers in the sector over six years (2004-2009) / Includes rating

Measures and ranks customer satisfaction for all significant retailers in the sector over six years (2004-2009) / Includes rating

Measures and ranks customer satisfaction for all significant retailers in the sector over six years (2004-2009) / Includes rating

Measures and ranks customer satisfaction for all significant retailers in the sector over six years (2004-2009) / Includes rating

Text mining/analytics, including web-based text mining, has matured and is going mainstream. The range of technologies that fall u

The private sector in the US must act now to avoid a social and political backlash that will severely diminish its standing global

One of the current hot topics is the role of mobile broadband and its place in the wider industry. Since the launch of USB modems

This report examines techniques that enable the roll out of greener wireless networks, with a strong focus on power consumption. E

Enterprise VPN (virtual private network) services have evolved over the last decade to meet the increasing needs of networked busi

In Australia, migration to 3G is continuing at a rapid pace. The technology has delivered differentiation, new services and revenu

Mobile broadband delivered to laptops and PCs has emerged as the leading 3G service in Australia. It is driving revenue growth for

The mobile virtual network operator (MVNO) business model remains popular in Western Europe. The region’s diverse mix of markets h

The emergence of IP multimedia subsystem (IMS) and service delivery platform (SDP) technologies is having a profound effect on the

Virtualised environments are not inherently secure, but they do offer features that assist in providing a secure processing enviro

Corporate social responsibility (CSR) is becoming an increasingly important plank in business strategy, and this is no different f

In this second report of a three-part series, Ovum SVP Tom Kucharvy continues his examination of the transformation of knowledge s

Given the maturity of the enterprise applications installed base, it’s unsurprising that most of the “action” in software developm

Telcos need to establish a firm grip on their core information assets – in other words, data about their customers, products and (

Proper implementation of a service-oriented architecture (SOA) involves a robust governance lifecycle that extends to run-time. At

Research in Motion (RIM) began its success in the enterprise and BlackBerry is still widely associated with mobile email. However,

After years of technology development, product announcements, and trials, the 40G market is finally moving to a generalized deploy

The worsening economic situation and imminent recession is already impacting the UK IT services market. We expect this to continue

The function and features demanded from reconfigurable optical add/drop multiplexers (ROADMs) are presenting a confusing array of

Device vendors and operators have increasingly focused on netbooks as a new device category for mobile broadband. However, there i

Femtocells may not be technically mature, but there is still a lot of interest from operators around the world. This report looks

How are incumbent telcos blending their operational culture with new video needs? This composite case study of incumbent telco IPT

In this report, Tom Kucharvy explains how the dramatic, previously unimagined expansion in the range and level of offshored knowle

Much of the technical effort around implementing service-oriented architectures (SOA) and business process management (BPM) system

In this report we provide an update to our forecasts for the UK public sector shared services market, for the period from 2007 to

Mapping mashups are the most recognized mashup in the consumer world, and it is no surprise that they are starting to make an appe

Ovum finds that demand for bandwidth is leading to new parallel optic product development and increased competitiveness among supp

Mobile web browsing is becoming a cornerstone of mobile content. Proxy-based products promise Web access on a majority of handsets

The burden of massive choice on TV and the Internet has driven the emergence of discovery and recommendation services designed to

Chaos in the world’s financial markets continues. The IMF, which has dealt with such crises before (with varying degrees of succes

Human resources management – or human capital management, to use the trendier term – was one of the first markets addressed by sof

The North American telecoms market is in transition, as wireline service revenues decline and wireless provides the major source o

These are interesting times in the Turkish mobile market. Several regulatory initiatives are imminent including the introduction o

Ovum’s consumer survey covered a range of topics central to Ovum’s Consumer Practice, and this report deals with the section on co

As environmental issues weigh on the public conscience and pocketbooks, telcos and their suppliers are debating their proper role.

Real-time financial trading is an emerging opportunity for telco-led IP network providers in the next two to four years, but it wi

IBM is going after a slice of the lower end of the SME market, using technology from small Canadian start-up Net Integration Techn

Contrary to expectations that the credit crunch will adversely affect mobile revenues, the second quarter/half year results for Eu

Many telcos now see themselves as customer-centric businesses, but what does the customer actually experience in reality? This rep

Ovum senior vice president Tom Kucharvy discusses the very different types of Indian companies that have been building a presence

Over the past decade, offshore IT services have exploded into a $23 billion market. This report discusses the $11 billion, high-g

Telcos have steadily evolved their propositions to emphasize service over price in a move designed to protect revenues from lower

The development of broadband has reached a crossroads. Rapid market growth over the past eight years has resulted in mass-market a

Femtocells are small cellular base stations, which are installed in the home and backhauled via the home’s fixed broadband access

One of the most awaited strategies in the middle-tier software space has been Oracle’s plan to integrate the acquired BEA product

The Middle Eastern telecoms market is currently a hotbed of activity on the mobile side, as markets that have been dominated by go

BT Global Services (BTGS) has taken over from BT Retail’s broadband business as the growth story in the BT Group. But BTGS now fac

Many issues define the Thailand mobile market including ongoing tariff wars, complex licensing, a new regulator, 3G, the introduct

In a crowded IT services marketplace, it can be difficult for customers to distinguish between different applications outsourcing

ZTE is well positioned in the low-end handset market, particularly in handset customisation. It is present in the largest mobile m

The Malaysian mobile market is approaching a time of potential disruption with new 3G entrants, WiMAX, the launch of mobile number

On 12 June 2008, IEEE approved the 802.20 standard for mobile broadband wireless access. The TDD version of the standard is based

Telecom New Zealand (TNZ) has had tough times over the last two years. It has been facing major regulatory undertakings and increa

Like many European incumbent operators, Deutsche Telekom is under pressure from declining fixed voice revenues, as well as slowing

In this series of case studies we show how four operators — Telekom Austria, 3 UK, Orange France and M1 — are developing their mob

New Zealand has a low broadband penetration rate by developed country standards. Apart from a small cable network, the incumbent T

This study is the fourth iteration of a series of four quarterly studies, covering 4Q07 onwards. It updates the findings of Ovum’s

What is a telecommunications company? If we had asked this question ten years ago the answer would have been to provide telephony

After a period of considerable turbulence in the first half of this decade, the portal market has now stabilised. The market for s

Contrary to conventional wisdom, the rise of telecom video has boosted the demand for RF-modulated optics to transmit broadcasted

Service-oriented architecture (SOA) is transforming the entire IT industry. However, nowhere will this transformation be as profou

This report provides an update on the fast-growing and unique Chinese broadband market. It presents a top-level view, as well as

Our second annual research programme with EVUA members on mobility continues to raise concerns about the mobile operators’ ability

This report gives a brief overview of the consequences on the network of implementing UMTS in existing GSM spectrum. He also asses

Latin America is considered an attractive region for telecoms investment. This report examines the overall telecoms market in the

Hewlett-Packard (HP) recently repositioned its IT Service Management (ITSM) product and services portfolio under the Service Manag

‘Unlimited’ and flat-rate consumer data tariffs designed specifically for use with handsets are not widely available in Europe at

Software-as-a-service (SaaS) CRM vendors are pushing on an increasingly open door in selling their products. Based on vendor reven

In recent years, Europe and East Asia have experienced high broadband uptake. However, the European nations are still behind Japan

‘The Internet changes everything’ was a common phrase in the 1995–2000 period. Indeed, a lot of things did change for business, bu

Evidence from a wide range of wholesalers demonstrates how far their customer interaction strategies have developed in the last fe

Challenges related to the complexity and scaling of the service edge are occurring at a time when new technological approaches to

Voice-over-IP (VoIP) is the delivery of voice over networks based wholly or partly on Internet protocol (IP). VoIP services are pr

Spreadsheets have always been the true loners of the corporate IT desktop. The software has been designed as a personal productivi

The Open Authentication (OATH) Reference Architecture group has been active since 2004, but has had limited impact. Open Authentic

IT organizations are rapidly realizing that there is no “one plan fits all” in an application portfolio modernization and rational

Telefónica is seeking to reposition its multinational managed services business as a tier-one provider. The business announced a n

In early July 2008, software configuration/change management (SCM) then application lifecycle management (ALM) specialist Serena r

The OSGi Service Platform, formerly known as the Open Services Gateway Initiative, is a Java-based specification for providing a d

Having launched in 2004, Thumbplay is very much the new kid on the block in the US D2C market. It is competing with companies that

At one time Italy was the talk of Europe in terms of next-generation access, with innovative competitive operator Fastweb leading

Using its own P2P distribution technology, Zattoo provides ad-supported feeds of linear free-to-air broadcast channels to users’ P

The demands of business software applications continue to grow and this places ever-greater demands on enterprise WANs (wide area

With low disposable income and low penetration rates for fixed and broadband services, the Eastern European markets pose a challen

Voice remains an important service and revenue generator in Asia. Developed and emerging markets are on distinct and very differen

Ericsson is the acknowledged market leader in network infrastructure, due primarily to the strength of its mobile offering. As its

The UK is one of the most competitive broadband markets in the world. However, it is one of the few advanced European markets that