Monthly IT Services News Analysis, December 2009

Introduction

Datamonitor's IT Services analysis team takes an in-depth view of activity in the IT services market over the last month, covering systems integrators, IT consultancies, outsourcers and BPO providers.

Scope

*This analysis report provides: insight into the month's top stories;

*Contract news;

*Other news in brief;

*Profile of a leading vendor.

Highlights

This edition of the Monthly IT Services News Analysis includes a review of 2009 and a profile of Patni Computer Services.

Reasons to Purchase

*This brief rounds up all of the big news in the global IT services market from the past month.

*In addition, it provides in-depth analysis and opinion on the issues currently shaping the market.

*It allows users to analyze trends by IT services domain and by client industry and country.


Report Highlights

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Overview 1
Summary 1
Table of Contents 2
Table of figures 3
Table of tables 3
News Analysis 4
Slow progress, high turbulence for services in 2009 4
HCL wins Equitable Life BPO deal 7
By John O`Brien 7
Cost savings at the heart of the deal 7
Key competitors keep getting bigger 7
Where next for HCL IBS? 8
IBM brings desktop cloud to market 9
By Ian Brown 9
Desktop-as-a-Service marks IBM's attempt to get back into desktop services 9
Enterprises must weigh the responsiveness of DaaS against the criticality of applications 10
DM Outsourcing Index 11
DM Outsourcing Index increases to 114.7 11
Contract Round-Up 13
December's 10 Biggest Outsourcing Deals 13
News In Brief 14
HCL BPO Eyeing $100m US and UK Acquisitions 14
Infosys Opens Development Center in Brazil 14
Siemens IT CEO to Step Down 14
Mahindra Satyam Names New Chairman 15
Company Profile 16
Patni Computer Systems Ltd 16
Key Facts 16
Our View 16
Growth Strategy 17
Market Analysis 20
Product and Services Coverage 22
IT Services 22
Product Engineering Services 22
Customer Interaction Services and Business Process Outsourcing 23
Infrastructure Management Services 23
Company Milestones 24
Financial Performance 25
Appendix 26
Ask the analyst 26
Datamonitor consulting 26
Disclaimer 26
List of Tables
Table 1: Biggest gainers and losers on the DM Outsourcing Index in 2009 6
Table 2: Biggest gainers and losers on the DM Outsourcing Index this month 11
Table 3: 10 Biggest Deals of the Month 13
Table 4: Patni Computer Systems - Key Facts 16
Table 5: India's top 10 IT services exporters, 2008-2009 20
List of Figures
Figure 1: The DM Outsourcing Index versus S&P 500 in 2009 5
Figure 2: The DM Outsourcing Index since January 2008 11
Figure 3: Current ownership structure of Patni 17
Figure 4: Patni's revenue for Q3 2009 divided by vertical industry 18
Figure 5: Patni's revenue for Q3 2009 divided by geography 19
Figure 6: Patni's annual revenue, 2004-2009 ($m) 25

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List of Tables
Table 1: Biggest gainers and losers on the DM Outsourcing Index in 2009 6
Table 2: Biggest gainers and losers on the DM Outsourcing Index this month 11
Table 3: 10 Biggest Deals of the Month 13
Table 4: Patni Computer Systems - Key Facts 16
Table 5: India's top 10 IT services exporters, 2008-2009 20

List of Figures
Figure 1: The DM Outsourcing Index versus S&P 500 in 2009 5
Figure 2: The DM Outsourcing Index since January 2008 11
Figure 3: Current ownership structure of Patni 17
Figure 4: Patni's revenue for Q3 2009 divided by vertical industry 18
Figure 5: Patni's revenue for Q3 2009 divided by geography 19
Figure 6: Patni's annual revenue, 2004-2009 ($m) 25
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