Monthly IT Services News Analysis, June 2009

Introduction

Datamonitor's IT Services analysis team takes an in-depth view of activity in the IT services market over the last month, covering systems integrators, IT consultancies, outsourcers and BPO providers.

Scope

*This analysis report provides: insight into the month's top stories;

*Contract news;

*Other news in brief;

*Profile of a leading vendor.

Highlights

This edition of the Monthly IT Services News Analysis includes a look at outsourcing in China, analysis of the retail industry's use of outsourcing and a profile of RR Donnelley.

Reasons to Purchase

*This brief rounds up all of the big news in the global IT services market from the past month.

*In addition, it provides in-depth analysis and opinion on the issues currently shaping the market.

*It allows users to analyze trends by IT services domain and by client industry and country.

Report Highlights
Highlights

This edition of the Monthly IT Services News Analysis includes a look at outsourcing in China, analysis of the retail industry's use of outsourcing and a profile of RR Donnelley.
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Table of Contents 2
Table of figures 3
Table of tables 3
News Analysis 4
China Stutters, But Long Term Success Assured 4
By Patrick O'Brien 4
Outsourcing to Grow as Retailers Refocus 6
By Christine Bardwell 6
BPO: adding a proprietary software layer 7
By Samad Masood 7
Platforms are not for everybody 7
Controlling the process layer 7
Asset-led BPO and cloud computing 8
Accenture Third Quarter Beats Expectations 9
DM Outsourcing Index 11
DM Outsourcing Index Rises to 87.6 11
Contract Round-Up 13
May's 10 Biggest Outsourcing Deals 13
News In Brief 14
Rebranded Satyam gets New Boss, Slashes Costs 14
Aegis BPO to Hire 12,000 Staff 14
Capita Acquires Capmark Services Europe 14
Keane to Acquire Assets of BearingPoint's Public Service Business 15
Logica and Oracle Expand BPO Partnership 15
Company Profile 16
RR Donnelley 16
Key Facts 16
Our View 16
Growth Strategy 17
Market Analysis 18
Product and Services Coverage 19
Creative Communications 19
Financial Management 19
Legal Services 19
Research and Analytics 20
Company Milestones 20
Financial Performance 21
Appendix 22
Ask the analyst 22
Datamonitor consulting 22
Disclaimer 22
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List of Tables
Table 1: Biggest Gainers and Losers on the DM Outsourcing Index This Month 12
Table 2: 10 Biggest Deals of the Month 13
Table 3: RR Donnelley BPO - Key Facts 16
List of Figures
Figure 1: The DM Outsourcing Index Since January 2008 11
Figure 2: Number of BPO Deals Signed in the Last 12 Months 18
Figure 3: RR Donnelley's Annual BPO Revenue, 2006 to 2008 ($m) 21
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