Overview 1
Summary 1
Table of Contents 2
Table of figures 3
Table of tables 3
News Analysis 4
Services Vendors Keep Shrinking as US Emerges from Recession 4
Consulting continues to be hit hardest 4
Offshore threat grows 4
Xerox Boosts BPO Offering with ACS buy 7
ACS finally gets the takeover deal it wanted 7
More a BPO than an IT move 7
IT Services Contracts Quarterly Analysis, Q3 2009 9
Total contract value was the lowest for two years 9
There was less public sector outsourcing in Q3 2009 9
Private sector outsourcing activity was driven by major wins for Ericsson 11
BP awarded large deals to five vendors 11
Ericsson emerged as the most successful vendor in Q3 13
Sykes Expands Footprint with ICT Acquisition - Further Consolidation Ahead? 15
DM Outsourcing Index 17
DM Outsourcing Index increases to 109.6 17
Contract Round-Up 19
October's 10 Biggest Outsourcing Deals 19
News In Brief 20
Cognizant Acquires India Service Center of UBS 20
Infosys Plans 22 Rural BPO Centers in India 20
Perot Systems Acquires BearingPoint China Consulting 21
Mahindra Satyam Restructures European Operations 21
Company Profile 22
TechTeam Global Inc 22
Key Facts 22
Our View 22
Growth Strategy 24
Focus 24
Align 25
Grow 25
Market Analysis 25
Product and Services Coverage 27
IT outsourcing 27
Business process outsourcing 27
Professional services 27
Specialized solution support 27
Company Milestones 27
Financial Performance 28
Appendix 29
Ask the analyst 29
Datamonitor consulting 29
Disclaimer 29
List of Tables
Table 1: Financial results of major IT services vendors reported in October 2009 5
Table 2: Impact of results announcements on share prices of major IT services vendors 6
Table 3: Number of Contracts Recorded Over the Last Five Quarters 9
Table 4: Number of Private Sector Contracts Recorded Over the Last Five Quarters 11
Table 5: 20 Biggest Private Sector Deals Signed in Q3 2009 12
Table 6: Biggest gainers and losers on the DM Outsourcing Index this month 17
Table 7: 10 Biggest Deals of the Month 19
Table 8: TechTeam - Key Facts 22
List of Figures
Figure 1: Total contract value divided by private and public sector clients, Q3 2008 to Q3 2009 10
Figure 2: Breakdown of total contract value by vendor, Q3 2009 13
Figure 3: The DM Outsourcing Index since January 2008 17
Figure 4: TechTeam's revenue and net profit, 2004 to 2008 ($m) 23
Figure 5: TechTeam's 2008 revenue by business unit 23
Figure 6: Number and total contract value of private sector deals, Q3 2008 to Q3 2009 26
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