Outsourced IT Services Market in EMEA - Revenues and Forecasts to 2013

Introduction

This databook analyzes the historic and forecast market size for the IT services market in EMEA. It also provides vendor market share data for 2009. Data is provided for three market categories: Infrastructure-led outsourcing (ILO) and Support Services, Project Services and Application-led outsourcing, and Business Process Outsourcing (BPO).

Scope

* Infrastructure-led outsourcing (ILO) and Support Services in EMEA
* Project Services and Application-led outsourcing (ALO) in EMEA
* Business Process Outsourcing (BPO) in EMEA

Highlights

The outsourced IT services market in EMEA is forecast to grow at a compound annual growth rate (CAGR) of 4.7% over the period 2009 to 2013.

The IT services market in EMEA was dominated by IBM, followed by HP and Accenture in 2009.

Reasons to Purchase

* Provides a comprehensive and granular view of the IT services market in EMEA
* Strengthens the formulation of business plans via key future trends within the IT services market
* Enables stakeholders in the market to make informed strategic and tactical decisions
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TABLE OF CONTENTS
OVERVIEW 1
Catalyst 1
Summary 1
INTRODUCTION 5
Reasons to purchase 5
OUTSOURCED IT SERVICES MARKET IN EMEA, 2006–13 7
Overview 7
Outsourced IT services market, vendor share analysis 9
MARKET SEGMENTATION 11
Market revenues by service lines, 2009 11
ILO AND SUPPORT SERVICES 12
Market revenues 2006–13 12
ILO and support service, vendor share analysis 14
PROJECT SERVICES & ALO 16
Market revenues 2006–13 16
Project services and ALO, vendor share analysis 18
BUSINESS PROCESS OUTSOURCING (BPO) 20
Market revenues 2008–13 20
Business Process Outsourcing (BPO), vendor share analysis 22
APPENDIX 24
Currency calculation 24
Treatment of revenues 24
Treatment of mergers & acquisitions 24
Service lines 24
Project services & application-led outsourcing (ALO) 25
Business process outsourcing (BPO) 26
Further reading 27
Disclaimer 27

LIST OF FIGURES
Figure 1: Outsourced IT services market, EMEA, revenue ($ billion) and growth (%), 2006–09 7
Figure 2: Outsourced IT services market, EMEA, revenue ($ billion) and growth (%), 2009–13 8
Figure 3: Outsourced IT services market, EMEA, vendor share (%), 2009 9
Figure 4: Outsourced IT services market, EMEA, revenue by segment (%), 2009 11
Figure 5: ILO and support services, EMEA, revenue ($ billion) and growth (%), 2006–13 12
Figure 6: ILO and support service, EMEA, vendor share (%), 2009 14
Figure 7: Project services and ALO, EMEA, revenue ($ billion) and growth %, 2006–13 16
Figure 8: Project services and ALO, EMEA, vendor share (%), 2009 18
Figure 9: BPO services, EMEA, revenue ($ billion) and growth (%), 2006–13 20
Figure 10: BPO services, EMEA, vendor share (%), 2009 22

LIST OF TABLES
Table 1: Infrastructure-led outsourcing (ILO) and support services: definitions 5
Table 2: Project services & ALO service: definitions 6
Table 3: Business process outsourcing (BPO): definitions 6
Table 4: Outsourced IT services market, EMEA, vendor share ($ billion and %), 2009 10
Table 5: ILO and support services, EMEA, revenue ($ billion) and growth (%), 2006–13 13
Table 6: ILO and support service, EMEA, vendor share ($ billion and %), 2009 15
Table 7: Project services and ALO, EMEA, revenue ($ billion) and growth %, 2006–13 17
Table 8: Project services and ALO, EMEA, vendor share ($ billion and %), 2009 19
Table 9: BPO services, EMEA, revenue ($ billion) and growth (%), 2006–13 21
Table 10: BPO services, EMEA, vendor share ($ billion and %), 2009 23
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