By the People, For the People, @ the People: Web 2.0 in Government (Strategic Focus)

Today, we live in a technology-savvy world which demands technology-savvy government. With Web 2.0 having emerged as new form of communication between workers in the enterprise, governments have begun to leverage its functionality in order to improve the way they interact with and engage citizens, as well as to increase information sharing and collaboration between employees and across agencies.

Report Highlights
Web 2.0 changes the way we interact, while Enterprise 2.0 changes the way we work

Government has realized that it canand mustbe 2.0-enabled

Governments must use Web 2.0 to fulfill their mission and avoid the 'shiny new toy' syndrome
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Figure 1: Over half of agencies have embraced, or have plans to implement Web 2.0 8
Figure 2: Over half of agencies have embraced, or have plans to implement Web 2.0 9
Figure 3: Over 75% of agency IT budgets will remain flat or decrease from 2008 to 2009 10
Figure 4: Agencies spend a significant amount of their software budgets on Web 2.0 11
Figure 5: RSS, wikis and blogs are the most implemented Web 2.0 technologies among agencies 12
Figure 6: Government IT decision makers are most familiar with blogs, social networking, wikis 13
Figure 7: European agencies are more familiar with most Web 2.0 technologies 14
Figure 8: Intra-agency collaboration is much more widespread than interagency collaboration 15
Figure 9: Citizens are the primary constituents that agencies intend to engage with 2.0 tools 16
Figure 10: Agency executive and CFOs have the most influence over decisions about IT spending 17
Figure 11: Lack of resources and security are the leading obstacles to 2.0 19
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