Executive Summary
Motor claims account for the largest part of the personal injury market
The number of personal injury claims continues to grow
The number of motor personal injury claims continues to increase on a yearly basis
Road casualties data
Most road users saw a decline in the number of casualties, with the exception of pedal cyclists
A total of 6.2% of 25–34 year olds made a motor bodily injury claim, the highest proportion of all respondents
Employers' liability claims costs decreased slightly in 2009
Gross claims decreased by 0.3% in 2009, compared with a growth rate of 9.6% in 2008
Employers' liability claims volumes continue to decline, particularly in terms of injury claims caused by disease
Lord Justice Jackson's review of civil litigation costs
The personal injury market continues to attract new entrants
There are now 2,500 businesses in the personal injury claims management space in 2010
OVERVIEW
Catalyst
Summary
MARKET CONTEXT
Introduction
Motor claims account for the largest part of the personal injury market
Motor insurance claims contribute the highest level of costs to the personal injury market
Motor claims continue to have the highest success rate among all types of personal injury claims
Despite a relatively small increase in the number of new claims, the total cost of personal injury claims has been rising
The number of personal injury claims continues to grow
The majority of claims are now accident related, with disease claims decreasing significantly in recent years
A greater number of personal injury claims are now motor related
In some cases legal costs exceed the amount of compensation paid
The Road Traffic Accident Personal Injury scheme eased some of the problems associated with costs and time
The number of motor personal injury claims continues to increase on a yearly basis
The average cost of a motor personal injury claim has remained fairly static over the last two years
Motor bodily injury claims are the most expensive to settle, followed by theft claims
Road casualties data
The actual number of reported RTAs continues to decline
The number of road casualties continues to fall
Most road users saw a decline in the number of casualties, with the exception of pedal cyclists
Employers' liability claims costs decreased slightly in 2009
Gross claims decreased by 0.3% in 2009, compared with a growth rate of 9.6% in 2008
Employers' liability claims volumes continue to decline, particularly in terms of injury claims caused by disease
Workplace injuries and ill health have continued to decline
Workplace injuries reported under RIDDOR have declined gradually in recent years
Workplace injuries including acts of violence have also declined
Workplace fatalities peaked in 2008–09
The estimated number of workplace injuries declined by 4.3% in 2009–10
Following the adjustment of HSE data, there has been a steady increase in the number of cases of occupational disease
Employment Tribunal applications have increased in 2009–10
The number of public liability cases continues to increase
Public liability cases rose by 5.6% in 2009–10
CUSTOMER FOCUS
Introduction
Motor bodily injury claims are the most common reason for a claim
A total of 6.2% of 25–34 year olds made a motor bodily injury claim, the highest proportion of all respondents
Respondents with incomes of £75,000–99,999 reported the highest proportion of motor bodily injury claims
National Accident Helpline is the most popular choice for motor bodily injury claims
BGR Bloomer was the top choice within the public/product liability and clinical negligence segments
REGULATIONS AND ISSUES
Introduction
Lord Justice Jackson's review of civil litigation costs
Background
The insurers' perspective
The solicitors' perspective
RTA PI portal
Alternative Business Structures
Discount rate
Lord Young's health and safety review
Trigger Litigation
COMPETITIVE DYNAMICS
Introduction
The personal injury market continues to attract new entrants
There are now 2,500 businesses in the personal injury claims management space in 2010
National Accident Helpline continues to increase its marketing spend
Injury Lawyers 4U
Claims Direct
InterResolve
TV remains the most popular advertising channel for the top two advertisers
RBS remains the market leader for before-the-event legal expenses insurance
RBS, including its subsidiaries, is the uncontested market leader
Munich Re
Brit Insurance
Allianz
FUTURE DECODED
Introduction
New legislation coming into force will have an impact on the market
Greater market consolidation as a result of the new ABS initiative
At the moment there is a great deal of speculation concerning the potential impact of Lord Justice Jackson's review
Personal injury costs are unlikely to go down
APPENDIX
Definitions
Accident intermediaries
ATE insurance
BTE insurance
Clinical negligence claims
Conditional Fee Agreement
Legal expenses insurance
Recoverability
Success fees
Methodology
Datamonitor General Insurance Consumer Survey 2011
Primary and secondary research
Further reading
Ask the analyst
Datamonitor consulting
Disclaimer
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