Premium Company Profile: TeleTech Holdings, Inc.

After divesting database marketing and consulting services business, TeleTech is all set to focus who on business process outsourcing services.

Report Highlights
TeleTech is a provider of business process outsourcing services to global customers. The company has strong operational facilities across 18 countries. TeleTech provides BPO services in about 29 languages through 88 delivery centers. TeleTech offers a wide variety of outsourcing services including customer management services, employee management services and marketing and sales services. The company also provides related tools for employee assessment and recruitment. The company reports revenue under five geographic regions: the US, Asia Pacific, Europe, Latin America, and Canada. For the fiscal year 2007, US, the largest geographic region, contributed 36.5% of the total revenues.
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Overview 1
Catalyst 1
Summary 1
Company Structure 5
Company Overview and Key Facts 5
Business Description 6
Company Locations and Subsidiaries 8
Company Financials 9
Overview 9
Revenue by Division 9
Revenue by Geography 9
Products and Services List 11
Major Products and Services 11
Competitors and strategic business relationships 12
Top Competitors 12
Clients 13
Shareholding Structure 14
Strategy 15
Vision 15
Mission 15
Company Statement 15
Strategy 19
Corporate Social Responsibility 20
SWOT Analysis 21
Overview 21
Strengths 22
Weaknesses 23
Opportunities 24
Threats 25
Value Chain Analysis 26
Software applications 27
Services 27
Key Employees 29
List of Key Employees 29
Key Employee Biographies 30
Financial and Operational Overview 35
Financial Overview 35
Key Industry-specific Ratios 37
Appendix 38
Ask the analyst 38
Datamonitor consulting 38
Disclaimer 38
[Inhaltsverzeichnis ausblenden]

Table 1: TeleTech - Key Facts 5
Table 2: TeleTech - Other Locations and Subsidiaries 8
Table 3: TeleTech - Revenue by Division, 2005-2006 ($ Mn) 9
Table 4: TeleTech - Revenue by Geography, 2005-2006 ($ Mn) 10
Table 5: TeleTech - Major Products and Services 11
Table 6: TeleTech - Top competitors 12
Table 7: TeleTech - Clients 13
Table 8: TeleTech - Key Shareholders 14
Table 9: TeleTech - SWOT Analysis Summary 21
Table 10: TeleTech - Value Chain Analysis 26
Table 11: TeleTech – Key Employees 29
Table 12: TeleTech - Financial and Operational Highlights, 2002-2006 ($ Mn) 35
Table 13: TeleTech - Key Industry-specific Ratios, 2002-2006 37

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