Retail Banking Competitor Tracker - August 2010

Introduction
Datamonitor's Retail Banking Competitor Tracker is a monthly product providing updates on key events relating to major players in retail banking across the globe. Covering major developments such as M&A activity, market entries and withdrawals, partnerships, product innovation, and customer targeting, the Retail Banking Competitor Tracker provides succinct summaries of key stories.

Features and benefits
Provides a definitive source of information on all your competitors' key strategies
Offers insight into how the competitive landscape is evolving through M&A activities, partnerships and organic growth
Detailed insight into new product developments within retail banking
Highlights
Allied Irish Bank sets up a helpline for Bank of Scotland customers in Ireland

The Co-operative Bank adds a mix-and-match proposition to its mortgage portfolio

Virgin forms alliance with Citibank in Australia

Your key questions answered
How can I keep up to date on new product developments, mergers and acquisitions, distribution and partnerships?
Where can I get insight on how the major retail banks are adapting to the ever-changing economic climate?

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TABLE OF CONTENTS
Catalyst 1
Summary 1
Methodology 1
Introduction 5
This tracker provides both one-month and 12-month views of developments 5
Each month Datamonitor tracks the most relevant announcements from 100 competitors 5
Datamonitor’s Retail Banking Team provides analysis of the key developments at both the one-month and 12-month level 6
A fully searchable database of the past two years of developments is also delivered alongside the report 6
Products, Services and Innovation 7
Allied Irish Bank 7
Ireland: Allied Irish Bank sets up a helpline for Bank of Scotland customers 7
Akbank 7
Turkey: Akbank launches the first iPad branch 7
Australia and New Zealand Bank 7
Australia: Australia and New Zealand Bank installs foreign currency-dispensing ATMs 7
Bank of Brazil 7
Brazil: Bank of Brazil allows retirees to draw cheques from ATMs 7
Barclays 8
UK: Barclays introduces a drop lock facility for tracker and offset mortgages 8
Central Bank of India 8
India: Central Bank of India to alert its customers of transactions in the language of their choice 8
India: CBI launches a facility for the online transfer of remittances from the US 9
Citibank 9
Australia: Citibank to expand its ATM network 9
Hang Seng Bank 9
China: Hang Seng Bank launches an iPhone application for foreign exchange trading 9
Lloyds TSB 9
UK: Lloyds TSB enhances its student offering 9
Nationwide 10
UK: Nationwide launches a new website for its FlexAccount customers 10
UK: Nationwide offers free travel insurance to FlexAccount customers 10
Standard Chartered First Bank 10
Korea: Standard Chartered First Bank launches application for Android users 10
Swedbank 12
China: Swedbank's Shanghai branch gets local currency license 12
The Co-operative Bank 12
UK: The Co-operative Bank adds a mix-and-match proposition to its mortgage 12
M&A, Partnerships and Organic Growth 13
ANZ 13
Korea: ANZ to sell a stake in the Korean Exchange Bank 13
Banco Bradesco 13
Africa: Banco Bradesco partners with Banco Espirito Santo 13
Banco Espirito Santo 13
Spain: Banco Espirito Santo to acquire Gespastor 13
Banco Sabadell 13
US: Banco Sabadell and TransAtlantic Bank successfully integrate 13
BNP Paribas 13
France: BNP Paribas and AXA to renew their partnership 13
Citibank 13
Australia: Virgin forms alliance with Citibank in Australia 13
Commonwealth Bank 14
India: Commonwealth Bank opens its first branch 14
Crédit Agricole 14
France: Crédit Agricole to buy a majority stake in Dresdner Van Moer Courtens 14
Djibouti: Crédit Agricole signs agreement with Bank of Africa to acquire Banque Indosuez Mer Rouge 14
DnB Nor 14
Norway: DnB Nor to acquire Norddeutsche Landesbank's stake in DnB NORD 14
HSBC 15
South Africa: HSBC in talks to sell a majority stake in Nedbank 15
Hong Kong: HSBC launches international banking services 15
Lloyds Banking Group 15
Ecuador: Lloyds Banking Group to sell its corporate banking business 15
Nedbank 15
South Africa: Old Mutual receives a proposal from HSBC for the acquisition of a controlling stake in Nedbank 15
Royal Bank of Scotland 16
UK: Royal Bank of Scotland to sells its England, Wales and Scotland branches 16
Sberbank 16
Russia: Sberbank and AKA Bank sign agreement 16
State Bank of India 16
India: Branches of State Bank of Indore to function as SBI branches 16
UK: State Bank of India to open five more branches 16
UniCredit 17
Italy: UniCredit Partecipazioni to merge with UniCredit Group 17
Appendix 18
Methodology 18
Further reading 18
Ask the analyst 18
Datamonitor consulting 18
Disclaimer 18


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