Overview 1
Catalyst 1
Summary 1
Methodology 1
Table of Contents 2
Introduction 3
This tracker provides both one-month and 12-month views of developments 3
Each month Datamonitor tracks the most relevant announcements from 100 competitors 3
Datamonitor's Retail Banking Team provides analysis of the key developments at both the one-month and 12-month level 4
A fully searchable database of the past 22 months of developments is also delivered alongside the report 4
Key Trends and Developments in October 5
Competition is beginning to return to UK mortgages 5
Citibank maintains its focus on China despite its need to restructure 5
NAB is abolishing fees on certain accounts 6
Postbank's new iPostbank application sees mobile banking gain momentum in Germany 6
Competitor activity fell in October 7
Product and service innovation stories became more dominant in October 7
M&A, new product and new service stories made up the majority of stories in October 8
Product, Services and Innovation 10
Abbey 10
UK: Abbey unveils mortgages with no upfront costs 10
UK: Abbey lowers fixed rates and introduces new tracker rate mortgage 10
Banque Populaire 11
France: Banque Populaire offers solutions for young working people 11
Citibank 11
US: Citibank launches Citi Mobile en Espanol 11
Thailand: Citibank expands range of tailored financial solutions for mid- and high-income customers 11
Clydesdale Bank 12
UK: Clydesdale Bank offers new £20 bank notes 12
Commonwealth Bank of Australia (CBA) 12
Australia: Commonwealth Bank enhances its NetBank customer service 12
Crédit Agricole 13
France: LCL offers 100% online banking through e.LCL 13
HBOS 13
UK: Halifax introduces daily overdraft charging structure 13
HSBC Bank 14
UK: First direct launches fee free remortgage offset trackers 14
National Australia Bank (NAB) 15
Australia: NAB waives bank fees on customers accounts 15
Nationwide Building Society 15
UK: Nationwide offers range of mortgage deals 15
Nedbank 17
South Africa: Nedbank relaxes lending criteria for home loans 17
South Africa: Nedbank offers salary protection scheme 17
Postbank 18
Germany: Postbank offers iPostbank to locate ATMs, branches and cash service stations 18
Standard Chartered 18
Singapore: Standard Chartered offers dream home service at a property showroom 18
M&A, Partnerships and Organic Growth 19
ABN AMRO 19
UK: ABN Amro Group splits into ABN Amro Bank and The Royal Bank of Scotland 19
Australia and New Zealand Banking Group (ANZ) 19
China: ANZ opens rural bank in China 19
Citibank 19
China: Citi launches Dalian Wafangdian Citi Lending in China 19
Japan: Citi sells NikkoCiti Trust and Banking to Nomura Trust & Banking 20
US: Citi concludes the sale of Norwegian consumer finance business to Gjensidige Bank 20
Deutsche Bank 20
Netherlands: Deutsche Bank agrees to acquire ABN Amro's Netherlands business 20
Industrial and Commercial Bank of China (ICBC) 21
Thailand: ICBC buys ACL Bank Public Company from Bangkok Bank 21
State Bank of India (SBI) 21
India: SBI plans more acquisition in Indonesia 21
Société Générale 21
France: Société Générale announces the acquisition of a 20% stake in Crédit du Nord 21
Appendix 22
Methodology 22
Further reading 22
Ask the analyst 22
Datamonitor consulting 22
Disclaimer 22
List of Tables
Table 1: The 100 companies and subsidiaries covered by Datamonitor's Retail Banking Competitor Tracker 3
List of Figures
Figure 1: M&A stories fell in October more significantly than product innovation and customer targeting events 8
Figure 2: New products and services, and M&A activity, dominated this month's news stories 9
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