TABLE OF CONTENTS
OVERVIEW 1
Catalyst 1
Summary 1
INTRODUCTION 5
Reasons to purchase 5
Definitions 5
RETAIL BANKING TECHNOLOGY SPENDING 11
Overview 11
Technology spend by business functions, 2006–14 14
Technology spend by location, 2006–14 18
TECHNOLOGY SPENDING BY SOURCE 22
Spend by source, 2006–14 22
COMPARATIVE ANALYSIS: GLOBAL AND THE US RETAIL BANKING TECHNOLOGY SPENDING 26
Overall technology spend comparison, 2006–14 26
APPENDIX 28
Forecasting methodology 28
Further reading 29
Disclaimer 29
LIST OF FIGURES
Figure 1: Retail banking industry, US, technology spending ($m), 2006–14 11
Figure 2: Retail banking industry, US, technology spending (growth %), 2006–14 13
Figure 3: Retail banking industry, US, technology spend by business function ($m), 2006–08 14
Figure 4: Retail banking industry, US, technology spend by business function ($m), 2009–14 16
Figure 5: Retail banking industry, US, technology spend by location ($m), 2006–08 18
Figure 6: Retail banking industry, US, technology spending by location ($m), 2009–14 20
Figure 7: Retail banking industry, US, technology spending by source ($m), 2006–08 22
Figure 8: Retail banking industry, US, technology spending by source ($m), 2009–14 24
Figure 9: Retail banking industry, US and global, technology spending comparison ($m), 2006–14 26
Figure 10: Retail banking industry technology spending, key stages in forecasting 28
LIST OF TABLES
Table 1: Retail banking business functions: definitions 6
Table 2: Retail banking technology sources: definitions 8
Table 3: Retail banking business locations: definitions 10
Table 4: Retail banking industry, US, technology spending ($m), 2006–14 12
Table 5: Retail banking industry, US, technology spend by business function ($m), 2006–08 15
Table 6: Retail banking industry, US, technology spend by business function ($m), 2009–14 17
Table 7: Retail banking industry, US, technology spend by location ($m), 2006–08 19
Table 8: Retail banking industry, US, technology spending by location ($m), 2009–14 21
Table 9: Retail banking industry, US, technology spending by source ($m), 2006–08 23
Table 10: Retail banking industry, US, technology spending by source ($m), 2009–14 25
Table 11: Retail banking industry, US and global, technology spending comparison ($m), 2006–08 27
Table 12: Retail banking industry, US and global, technology spending comparison ($m), 2009–14 27
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