Riding the Electronic Content Wave in Education (Strategic Focus)

Higher education is struggling to manage an expanding volume of electronic and paper-based content that threatens to undermine the productivity of organizational processes and quality of services to students. ECM solutions offer a powerful set of tools for beating back and even harnessing the power of this rising tide of institutional content.

Report Highlights
Document management is a ""must-have"" functionality for higher education.

Institution-wide implementations of ECM will become increasingly common.

A few vendors have been particularly successful in cornering the education market.
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Overview 1
Catalyst 1
Summary 1
Key Messages 2
Document management is a ""must-have"" functionality for higher education 2
Institution-wide implementations of ECM will become increasingly common 2
A few vendors have been particularly successful in cornering the education market 3
The constellation of competitors is likely to change for document management solutions 3
4
Table of figures 5
Table of tables 5
Market Opportunity 6
A content explosion is sapping the productivity of higher education institutions 6
ECM represents a broad range of features, functionality and even solution areas 6
The value proposition for ECM is clear for higher education 7
A myriad of factors are driving the adoption of ECM in higher education 8
Changing business dynamics are driving the need for increased organizational efficiency 8
Meeting more strident calls for public accountability demand better visibility into internal processes 9
Many institutions have hit the ""upper limit"" on space for document storage 9
Recent natural and man-made disasters have highlighted the need for digitizing important documents 9
There are few limitations to the uptake of ECM by education institutions 10
Lingering vagaries about ECM implementation will slow its uptake by some institutions 10
Many institutions are already knee-deep in the implementation of other more mission-critical applications 11
Adding yet another solution to the IT infrastructure may represent an unsustainable institutional burden 11
Higher education represents an attractive opportunity for ECM vendors 12
ECM Spending by Higher Education Institutions in Australia 13
ECM Spending by Higher Education Institutions in France 14
ECM Spending by Higher Education Institutions in Germany 15
ECM Spending by Higher Education Institutions in the UK 16
ECM Spending by Higher Education Institutions in the US 17
Customer Impact 19
The end-user desktop is rapidly becoming crowded with mission-critical applications 19
Practical realities are driving the uptake of specific ECM functionality 20
The tide is going out for department-level adoptions and coming in for institution-wide ones 22
Competitive Landscape 23
The ECM market in higher education is far from monolithic 23
A few vendors have a strong focus on serving higher education institutions 25
Optical Image Technology - DocFinity 25
Feith Systems - Feith Document Database 25
Hyland Software - OnBase 26
Perceptive Software - ImageNow 26
The long-term forecast for document management may be mixed 27
Go to Market 28
Greenfield opportunities exist, but they are disappearing rapidly 28
Let customers speak to the quality of your solution or service 28
Modular solutions offer institutions flexibility and confidence 29
Prepare for the encroaching enterprise applications market 29
APPENDIX 31
Abbreviations 31
Definitions 31
Methodology 32
Further reading 32
Ask the analyst 32
Datamonitor consulting 32
Disclaimer 32
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Figure 1: Documents and content are everywhere in higher education 7
Figure 2: Higher education's IT goals trend towards standardization & simplification 12
Table 1: ECM Solution Definitions 13
Figure 3: Australia Higher Education Spending on ECM: 2006 - 2012 13
Table 2: Australia Higher Education Spending on ECM: 2006 - 2012 14
Figure 4: France Higher Education Spending on ECM: 2006 - 2012 14
Table 3: France Higher Education Spending on ECM: 2006 - 2012 15
Figure 5: Germany Higher Education Spending on ECM: 2006 - 2012 15
Table 4: Germany Higher Education Spending on ECM: 2006 - 2012 16
Figure 6: UK Higher Education Spending on ECM: 2006 - 2012 16
Table 5: UK Higher Education Spending on ECM: 2006 - 2012 17
Figure 7: US Higher Education Spending on ECM by Solution Area: 2006 - 2012 17
Table 6: US Higher Education Spending on ECM by Solution Area: 2006 - 2012 18
Figure 8: ECM investments by functionality 20
Figure 9: There are many vendors serving the ECM market 24
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