IT Services in Australia to 2013

Introduction

This databook provides the most comprehensive and up-to-date information on the IT services revenue opportunity across the infrastructure, applications and BPO service portfolios in Australia. This databook also provides forecasts for recurring and new contract revenue opportunities from 2008 to 2013.

Scope

*Contains forecasts of the IT Services revenue opportunity in Australia in 16 segments and 10 vertical markets

*Segments the market in terms of recurring business and new contract opportunity

*Segments the overall IT Services opportunity in Australia in terms of consulting and design, implementation and SI, and operational services

Highlights

Spending on application services portfolio with a 40% share was the highest in IT services market in Australia.

The overall spending on IT services in Australia is forecast to grow at a compound annual growth rate (CAGR) of 9.2% over the 2008-2013 period.

Reasons to Purchase

*Comprehensive and current guide providing IT services spend data across the applications, infrastructure and BPO service lines

*Data points across various industries and service segments, enabling informed strategic and tactical decisions

*Comprehensive technology growth predictions based on end-user investment outlook, vendor confidence, and macro-economic factors


Report Highlights
Highlights

Spending on application services portfolio with a 40% share was the highest in IT services market in Australia.

The overall spending on IT services in Australia is forecast to grow at a compound annual growth rate (CAGR) of 9.2% over the 2008-2013 period.


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TABLE OF CONTENTS
OVERVIEW 1
Catalyst 1
Summary 1
INTRODUCTION 11
Reasons to purchase 11
OVERALL MARKET 15
IT services spending by portfolio in Australia 15
Spending on application services in Australia 18
Spending on BPO in Australia 20
Spending on infrastructure services in Australia 22
IT services spending by vertical market in Australia 24
RECURRING MARKET 29
IT services spending by portfolio in Australia 29
Spending on application services in Australia 32
Spending on BPO in Australia 34
Spending on infrastructure services in Australia 36
IT services spending by vertical market in Australia 38
NEW CONTRACT MARKET 43
IT services spending by portfolio in Australia 43
Spending on application services in Australia 46
Spending on BPO in Australia 48
Spending on infrastructure services in Australia 50
IT services spending by vertical market in Australia 52
BUSINESS CONSULTING AND DESIGN OPPORTUNITY 58
IT services spending by portfolio in Australia 58
Spending on application services in Australia 61
Spending on BPO in Australia 63
Spending on infrastructure services in Australia 65
IT services spending by vertical market in Australia 67
IMPLEMENTATION AND INTEGRATION OPPORTUNITY 72
IT services spending by portfolio in Australia 72
Spending on application services in Australia 75
Spending on BPO services in Australia 77
Spending on infrastructure services in Australia 79
IT services spending by vertical market in Australia 81
OPERATIONAL SERVICES REVENUE OPPORTUNITY 87
IT services spending by portfolio in Australia 87
Spending on application services in Australia 89
Spending on BPO services in Australia 91
Spending on infrastructure services in Australia 93
IT services spending by vertical market in Australia 95
APPENDIX 101
Further reading 101
How to contact experts in your industry 101
Disclaimer 101


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LIST OF FIGURES
Figure 1: Spending on IT services by portfolio in Australia, 2007–2013 ($m) 15
Figure 2: Spending on IT services by portfolio in Australia, 2007 and 2013 (%) 17
Figure 3: Spending on application services by service line in Australia, 2007–2013 (%) 18
Figure 4: Spending on BPO services by service line in Australia, 2007–2013 (%) 20
Figure 5: Spending on infrastructure services by service line in Australia, 2007–2013 (%) 22
Figure 6: Spending on IT services by vertical market in Australia, 2007–2013 (%) 24
Figure 7: Spending on application services by top five verticals in Australia, 2007 and 2013 (%) 27
Figure 8: Spending on BPO services by top five verticals in Australia, 2007 and 2013 (%) 27
Figure 9: Spending on infrastructure services by top five verticals in Australia, 2007 and 2013 (%) 28
Figure 10: Spending on recurring accounts by portfolio in Australia, 2007–2013 ($m) 29
Figure 11: Spending on recurring accounts by portfolio in Australia, 2007 and 2013 (%) 31
Figure 12: Spending on recurring accounts in application services by service line in Australia, 2007–2013 (%) 32
Figure 13: Spending on recurring accounts in BPO services by service line in Australia, 2007–2013 (%) 34
Figure 14: Spending on recurring accounts in infrastructure services by service line in Australia, 2007–2013 (%) 36
Figure 15: Spending on recurring accounts by vertical market in Australia, 2007–2013 (%) 38
Figure 16: Spending on recurring accounts in application services by top five verticals in Australia, 2007 and 2013 (%) 41
Figure 17: Spending on recurring accounts in BPO services by top five verticals in Australia, 2007 and 2013 (%) 41
Figure 18: Spending on recurring accounts in infrastructure services by top five verticals in Australia, 2007 and 2013 (%) 42
Figure 19: Spending on new contracts by portfolio in Australia, 2007–2013 ($m) 43
Figure 20: Spending on new contracts by portfolio in Australia, 2007 and 2013 (%) 45
Figure 21: Spending on new contracts in application services by service line in Australia, 2007–2013 (%) 46
Figure 22: Spending on new contracts in BPO services by service line in Australia, 2007–2013 (%) 48
Figure 23: Spending on new contracts in infrastructure services by service line in Australia, 2007–2013 (%) 50
Figure 24: Spending on new contracts by vertical market in Australia, 2007–2013 (%) 52
Figure 25: Spending on new contracts in application services by top five verticals in Australia, 2007 and 2013 (%) 55
Figure 26: Spending on new contracts in BPO services by top five verticals in Australia, 2007 and 2013 (%) 56
Figure 27: Spending on new contracts in infrastructure services by top five verticals in Australia, 2007 and 2013 (%) 57
Figure 28: Spending on business consulting and design services by portfolio in Australia, 2007–2013 ($m) 58
Figure 29: Spending on business consulting and design services by portfolio in Australia, 2007 and 2013 (%) 60
Figure 30: Spending on business consulting and design services in application services by service line in Australia, 2007–2013 (%) 61
Figure 31: Spending on business consulting and design services in BPO services by service line in Australia, 2007–2013 (%) 63
Figure 32: Spending on business consulting and design services in infrastructure services by service line in Australia, 2007–2013 (%) 65
Figure 33: Spending on business consulting and design services by vertical market in Australia, 2007–2013 (%) 67
Figure 34: Spending on business consulting and design services in application services by top five verticals in Australia, 2007 and 2013 (%) 70
Figure 35: Spending on business consulting and design services in BPO services by top five verticals in Australia, 2007 and 2013 (%) 70
Figure 36: Spending on business consulting and design services in infrastructure services by top five verticals in Australia, 2007 and 2013 (%) 71
Figure 37: Spending on implementation and systems integration services by portfolio in Australia, 2007–2013 ($m) 72
Figure 38: Spending on implementation and systems integration services by portfolio in Australia, 2007 and 2013 (%) 74
Figure 39: Spending on implementation and systems integration services in application services by service line in Australia, 2007–2013 (%) 75
Figure 40: Spending on implementation and systems integration services in BPO services by service line in Australia, 2007–2013 (%) 77
Figure 41: Spending on implementation and systems integration services in infrastructure services by service line in Australia, 2007–2013 (%) 79
Figure 42: Spending on implementation and systems integration services by vertical market in Australia, 2007–2013 (%) 81
Figure 43: Spending on implementation and systems integration services in application services by top five verticals in Australia, 2007 and 2013 (%) 84
Figure 44: Spending on implementation and systems integration services in BPO services by top five verticals in Australia, 2007 and 2013 (%) 85
Figure 45: Spending on implementation and systems integration services in infrastructure services by top five verticals in Australia, 2007 and 2013 (%) 86
Figure 46: Spending on operational services by portfolio in Australia, 2007–2013 ($m) 87
Figure 47: Spending on operational services by portfolio in Australia, 2007 and 2013 (%) 88
Figure 48: Spending on operational services in application services by service line in Australia, 2007–2013 (%) 89
Figure 49: Spending on operational services in BPO services by service line in Australia, 2007–2013 (%) 91
Figure 50: Spending on operational services in infrastructure services by service line in Australia, 2007–2013 (%) 93
Figure 51: Spending on operational services by vertical market in Australia, 2007–2013 (%) 95
Figure 52: Spending on operational services in application services by top five verticals in Australia, 2007 and 2013 (%) 98
Figure 53: Spending on operational services in BPO services by top five verticals in Australia, 2007 and 2013 (%) 99
Figure 54: Spending on operational services in infrastructure services by top five verticals in Australia, 2007 and 2013 (%) 100


LIST OF TABLES
Table 1: Service line definitions – applications 12
Table 2: Service line definitions – infrastructure 13
Table 3: Market opportunity definitions 14
Table 4: Spending on IT services by portfolio in Australia, 2007–2013 ($m) 16
Table 5: Spending on application services by service line in Australia, 2007–2013 ($m) 19
Table 6: Spending on BPO services by service line in Australia, 2007–2013 ($m) 21
Table 7: Spending on infrastructure services by service line in Australia, 2007–2013 ($m) 23
Table 8: Spending on IT services by vertical market in Australia, 2007–2013 ($m) 25
Table 9: IT service portfolio revenues by vertical markets, ($m), 2007 and 2013 26
Table 10: Spending on recurring accounts by portfolio in Australia, 2007–2013 ($m) 30
Table 11: Spending on recurring accounts in application services by service line in Australia, 2007–2013 ($m) 33
Table 12: Spending on recurring accounts in BPO services by service line in Australia, 2007–2013 ($m) 35
Table 13: Spending on recurring accounts in infrastructure services by service line in Australia, 2007–2013 ($m) 37
Table 14: Spending on recurring accounts by vertical market in Australia, 2007–2013 ($m) 39
Table 15: IT service portfolio recurring market revenues by vertical markets, ($m), 2007 and 2013 40
Table 16: Spending on new contracts by portfolio in Australia, 2007–2013 ($m) 44
Table 17: Spending on new contracts in application services by service line in Australia, 2007–2013 ($m) 47
Table 18: Spending on new contracts in BPO services by service line in Australia, 2007–2013 ($m) 49
Table 19: Spending on new contracts in infrastructure services by service line in Australia, 2007–2013 ($m) 51
Table 20: Spending on new contracts by vertical market in Australia, 2007–2013 ($m) 53
Table 21: IT service portfolio new contract market revenues by vertical markets, ($m), 2007 and 2013 54
Table 22: Spending on business consulting and design services by portfolio in Australia, 2007–2013 ($m) 59
Table 23: Spending on business consulting and design services in application services by service line in Australia, 2007–2013 ($m) 62
Table 24: Spending on business consulting and design services in BPO services by service line in Australia, 2007–2013 ($m) 64
Table 25: Spending on business consulting and design services in infrastructure services by service line in Australia, 2007–2013 ($m) 66
Table 26: Spending on business consulting and design services by vertical market in Australia, 2007–2013 ($m) 68
Table 27: IT service portfolio business consulting and design market revenues by vertical markets, ($m), 2007 and 2013 69
Table 28: Spending on implementation and systems integration services by portfolio in Australia, 2007–2013 ($m) 73
Table 29: Spending on implementation and systems integration services in application services by service line in Australia, 2007–2013 ($m) 76
Table 30: Spending on implementation and systems integration services in BPO services by service line in Australia, 2007–2013 ($m) 78
Table 31: Spending on implementation and systems integration services in infrastructure services by service line in Australia, 2007–2013 ($m) 80
Table 32: Spending on implementation and systems integration services by vertical market in Australia, 2007–2013 ($m) 82
Table 33: IT service portfolio implementation and systems integration market revenues by vertical markets, ($m), 2007 and 2013 83
Table 34: Spending on operational services by portfolio in Australia, 2007–2013 ($m) 88
Table 35: Spending on operational services in application services by service line in Australia, 2007–2013 ($m) 90
Table 36: Spending on operational services in BPO services by service line in Australia, 2007–2013 ($m) 92
Table 37: Spending on operational services in infrastructure services by service line in Australia, 2007–2013 ($m) 94
Table 38: Spending on operational services by vertical market in Australia, 2007–2013 ($m) 96
Table 39: IT service portfolio operational services market revenues by vertical markets, ($m), 2007 and 2013 97

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