IT Services in Belgium to 2013

Introduction

This databook provides the most comprehensive and up-to-date information on the IT services revenue opportunity across the infrastructure, applications and BPO service portfolios in Belgium. This databook also provides forecasts for recurring and new contract revenue opportunities from 2008 to 2013.

Scope

*Contains forecasts of the IT Services revenue opportunity in Belgium in 16 segments and 10 vertical markets

*Segments the market in terms of recurring business and new contract opportunity

*Segments the overall IT Services opportunity in Belgium in terms of consulting and design, implementation and SI, and operational services

Highlights

Spending on application services portfolio with a 40% share was the highest in IT services market in Belgium.

The overall spending on IT services in Belgium is forecast to grow at a compound annual growth rate (CAGR) of 5.9% over the 2008-2013 period.

Reasons to Purchase

*Comprehensive and current guide providing IT services spend data across the applications, infrastructure and BPO service lines

*Data points across various industries and service segments, enabling informed strategic and tactical decisions

*Comprehensive technology growth predictions based on end-user investment outlook, vendor confidence, and macro-economic factors


Report Highlights
Highlights

Spending on application services portfolio with a 40% share was the highest in IT services market in Belgium.

The overall spending on IT services in Belgium is forecast to grow at a compound annual growth rate (CAGR) of 5.9% over the 2008-2013 period.


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TABLE OF CONTENTS
OVERVIEW 1
Catalyst 1
Summary 1
INTRODUCTION 11
Reasons to purchase 11
OVERALL MARKET 15
IT services spending by portfolio in Belgium 15
Spending on application services in Belgium 18
Spending on BPO in Belgium 20
Spending on infrastructure services in Belgium 22
IT services spending by vertical market in Belgium 24
RECURRING MARKET 29
IT services spending by portfolio in Belgium 29
Spending on application services in Belgium 32
Spending on BPO in Belgium 34
Spending on infrastructure services in Belgium 36
IT services spending by vertical market in Belgium 38
NEW CONTRACT MARKET 44
IT services spending by portfolio in Belgium 44
Spending on application services in Belgium 47
Spending on BPO in Belgium 49
Spending on infrastructure services in Belgium 51
IT services spending by vertical market in Belgium 53
BUSINESS CONSULTING AND DESIGN OPPORTUNITY 59
IT services spending by portfolio in Belgium 59
Spending on application services in Belgium 62
Spending on BPO in Belgium 64
Spending on infrastructure services in Belgium 66
IT services spending by vertical market in Belgium 68
IMPLEMENTATION AND INTEGRATION OPPORTUNITY 73
IT services spending by portfolio in Belgium 73
Spending on application services in Belgium 76
Spending on BPO services in Belgium 78
Spending on infrastructure services in Belgium 80
IT services spending by vertical market in Belgium 82
OPERATIONAL SERVICES REVENUE OPPORTUNITY 88
IT services spending by portfolio in Belgium 88
Spending on application services in Belgium 91
Spending on BPO services in Belgium 93
Spending on infrastructure services in Belgium 95
IT services spending by vertical market in Belgium 97
APPENDIX 103
Further reading 103
How to contact experts in your industry 103
Disclaimer 103


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LIST OF FIGURES
Figure 1: Spending on IT services by portfolio in Belgium, 2007–2013 ($m) 15
Figure 2: Spending on IT services by portfolio in Belgium, 2007 and 2013 (%) 16
Figure 3: Spending on application services by service line in Belgium, 2007–2013 (%) 18
Figure 4: Spending on BPO services by service line in Belgium, 2007–2013 (%) 20
Figure 5: Spending on infrastructure services by service line in Belgium, 2007–2013 (%) 22
Figure 6: Spending on IT services by vertical market in Belgium, 2007–2013 (%) 24
Figure 7: Spending on application services by top five verticals in Belgium, 2007 and 2013 (%) 27
Figure 8: Spending on BPO services by top five verticals in Belgium, 2007 and 2013 (%) 27
Figure 9: Spending on infrastructure services by top five verticals in Belgium, 2007 and 2013 (%) 28
Figure 10: Spending on recurring accounts by portfolio in Belgium, 2007–2013 ($m) 29
Figure 11: Spending on recurring accounts by portfolio in Belgium, 2007 and 2013 (%) 31
Figure 12: Spending on recurring accounts in application services by service line in Belgium, 2007–2013 (%) 32
Figure 13: Spending on recurring accounts in BPO services by service line in Belgium, 2007–2013 (%) 34
Figure 14: Spending on recurring accounts in infrastructure services by service line in Belgium, 2007–2013 (%) 36
Figure 15: Spending on recurring accounts by vertical market in Belgium, 2007–2013 (%) 38
Figure 16: Spending on recurring accounts in application services by top five verticals in Belgium, 2007 and 2013 (%) 41
Figure 17: Spending on recurring accounts in BPO services by top five verticals in Belgium, 2007 and 2013 (%) 42
Figure 18: Spending on recurring accounts in infrastructure services by top five verticals in Belgium, 2007 and 2013 (%) 43
Figure 19: Spending on new contracts by portfolio in Belgium, 2007–2013 ($m) 44
Figure 20: Spending on new contracts by portfolio in Belgium, 2007 and 2013 (%) 46
Figure 21: Spending on new contracts in application services by service line in Belgium, 2007–2013 (%) 47
Figure 22: Spending on new contracts in BPO services by service line in Belgium, 2007–2013 (%) 49
Figure 23: Spending on new contracts in infrastructure services by service line in Belgium, 2007–2013 (%) 51
Figure 24: Spending on new contracts by vertical market in Belgium, 2007–2013 (%) 53
Figure 25: Spending on new contracts in application services by top five verticals in Belgium, 2007 and 2013 (%) 56
Figure 26: Spending on new contracts in BPO services by top five verticals in Belgium, 2007 and 2013 (%) 57
Figure 27: Spending on new contracts in infrastructure services by top five verticals in Belgium, 2007 and 2013 (%) 58
Figure 28: Spending on business consulting and design services by portfolio in Belgium, 2007–2013 ($m) 59
Figure 29: Spending on business consulting and design services by portfolio in Belgium, 2007 and 2013 (%) 61
Figure 30: Spending on business consulting and design services in application services by service line in Belgium, 2007–2013 (%) 62
Figure 31: Spending on business consulting and design services in BPO services by service line in Belgium, 2007–2013 (%) 64
Figure 32: Spending on business consulting and design services in infrastructure services by service line in Belgium, 2007–2013 (%) 66
Figure 33: Spending on business consulting and design services by vertical market in Belgium, 2007–2013 (%) 68
Figure 34: Spending on business consulting and design services in application services by top five verticals in Belgium, 2007 and 2013 (%) 71
Figure 35: Spending on business consulting and design services in BPO services by top five verticals in Belgium, 2007 and 2013 (%) 71
Figure 36: Spending on business consulting and design services in infrastructure services by top five verticals in Belgium, 2007 and 2013 (%) 72
Figure 37: Spending on implementation and systems integration services by portfolio in Belgium, 2007–2013 ($m) 73
Figure 38: Spending on implementation and systems integration services by portfolio in Belgium, 2007 and 2013 (%) 75
Figure 39: Spending on implementation and systems integration services in application services by service line in Belgium, 2007–2013 (%) 76
Figure 40: Spending on implementation and systems integration services in BPO services by service line in Belgium, 2007–2013 (%) 78
Figure 41: Spending on implementation and systems integration services in infrastructure services by service line in Belgium, 2007–2013 (%) 80
Figure 42: Spending on implementation and systems integration services by vertical market in Belgium, 2007–2013 (%) 82
Figure 43: Spending on implementation and systems integration services in application services by top five verticals in Belgium, 2007 and 2013 (%) 85
Figure 44: Spending on implementation and systems integration services in BPO services by top five verticals in Belgium, 2007 and 2013 (%) 86
Figure 45: Spending on implementation and systems integration services in infrastructure services by top five verticals in Belgium, 2007 and 2013 (%) 87
Figure 46: Spending on operational services by portfolio in Belgium, 2007–2013 ($m) 88
Figure 47: Spending on operational services by portfolio in Belgium, 2007 and 2013 (%) 90
Figure 48: Spending on operational services in application services by service line in Belgium, 2007–2013 (%) 91
Figure 49: Spending on operational services in BPO services by service line in Belgium, 2007–2013 (%) 93
Figure 50: Spending on operational services in infrastructure services by service line in Belgium, 2007–2013 (%) 95
Figure 51: Spending on operational services by vertical market in Belgium, 2007–2013 (%) 97
Figure 52: Spending on operational services in application services by top five verticals in Belgium, 2007 and 2013 (%) 100
Figure 53: Spending on operational services in BPO services by top five verticals in Belgium, 2007 and 2013 (%) 101
Figure 54: Spending on operational services in infrastructure services by top five verticals in Belgium, 2007 and 2013 (%) 102


LIST OF TABLES
Table 1: Service line definitions – applications 12
Table 2: Service line definitions – infrastructure 13
Table 3: Market opportunity definitions 14
Table 4: Spending on IT services by portfolio in Belgium, 2007–2013 ($m) 17
Table 5: Spending on application services by service line in Belgium, 2007–2013 ($m) 19
Table 6: Spending on BPO services by service line in Belgium, 2007–2013 ($m) 21
Table 7: Spending on infrastructure services by service line in Belgium, 2007–2013 ($m) 23
Table 8: Spending on IT services by vertical market in Belgium, 2007–2013 ($m) 25
Table 9: IT service portfolio revenues by vertical markets, ($m), 2007 and 2013 26
Table 10: Spending on recurring accounts by portfolio in Belgium, 2007–2013 ($m) 30
Table 11: Spending on recurring accounts in application services by service line in Belgium, 2007–2013 ($m) 33
Table 12: Spending on recurring accounts in BPO services by service line in Belgium, 2007–2013 ($m) 35
Table 13: Spending on recurring accounts in infrastructure services by service line in Belgium, 2007–2013 ($m) 37
Table 14: Spending on recurring accounts by vertical market in Belgium, 2007–2013 ($m) 39
Table 15: IT service portfolio recurring market revenues by vertical markets, ($m), 2007 and 2013 40
Table 16: Spending on new contracts by portfolio in Belgium, 2007–2013 ($m) 45
Table 17: Spending on new contracts in application services by service line in Belgium, 2007–2013 ($m) 48
Table 18: Spending on new contracts in BPO services by service line in Belgium, 2007–2013 ($m) 50
Table 19: Spending on new contracts in infrastructure services by service line in Belgium, 2007–2013 ($m) 52
Table 20: Spending on new contracts by vertical market in Belgium, 2007–2013 ($m) 54
Table 21: IT service portfolio new contract market revenues by vertical markets, ($m), 2007 and 2013 55
Table 22: Spending on business consulting and design services by portfolio in Belgium, 2007–2013 ($m) 60
Table 23: Spending on business consulting and design services in application services by service line in Belgium, 2007–2013 ($m) 63
Table 24: Spending on business consulting and design services in BPO services by service line in Belgium, 2007–2013 ($m) 65
Table 25: Spending on business consulting and design services in infrastructure services by service line in Belgium, 2007–2013 ($m) 67
Table 26: Spending on business consulting and design services by vertical market in Belgium, 2007–2013 ($m) 69
Table 27: IT service portfolio business consulting and design market revenues by vertical markets, ($m), 2007 and 2013 70
Table 28: Spending on implementation and systems integration services by portfolio in Belgium, 2007–2013 ($m) 74
Table 29: Spending on implementation and systems integration services in application services by service line in Belgium, 2007–2013 ($m) 77
Table 30: Spending on implementation and systems integration services in BPO services by service line in Belgium, 2007–2013 ($m) 79
Table 31: Spending on implementation and systems integration services in infrastructure services by service line in Belgium, 2007–2013 ($m) 81
Table 32: Spending on implementation and systems integration services by vertical market in Belgium, 2007–2013 ($m) 83
Table 33: IT service portfolio implementation and systems integration market revenues by vertical markets, ($m), 2007 and 2013 84
Table 34: Spending on operational services by portfolio in Belgium, 2007–2013 ($m) 89
Table 35: Spending on operational services in application services by service line in Belgium, 2007–2013 ($m) 92
Table 36: Spending on operational services in BPO services by service line in Belgium, 2007–2013 ($m) 94
Table 37: Spending on operational services in infrastructure services by service line in Belgium, 2007–2013 ($m) 96
Table 38: Spending on operational services by vertical market in Belgium, 2007–2013 ($m) 98
Table 39: IT service portfolio operational services market revenues by vertical markets, ($m), 2007 and 2013 99

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